Endorsed by Which?

Cherry Carpets Ltd

4.9

181 Reviews

Opening Hours
Today -
  • Monday 09:30–16:30
  • Tuesday 09:30–16:30
  • Wednesday 09:30–16:30
  • Thursday 09:30–16:30
  • Friday 09:30–16:30
  • Saturday - Closed
  • Sunday - Closed

About

Cherry Carpets are a well-established supplier of commercial and domestic flooring across London, Kent and Surrey. We offer a 2 year fitting guarantee on all fitting plus you will get all manufacturer guarantees which we will deal with on your behalf. We are approved contractors for Hamptons International and various other estate agents. We are members of both Checkatrade and Which Trusted Traders which confirms our reputation as a well established business. We pride ourselves on our personal touch, in contrast to the often faceless and nondescript suppliers that are found in our industry.

We have a shop where you can visit but also we can come to you. Without the overheads of big showrooms, we can afford to offer the most competitive quotes on the market. Our products are mostly next day delivery meaning we can meet tight timescales if required

What we do

  • Carpets and flooring

    • Carpet fitting
    • Carpet showrooms and shops
    • Flooring showrooms and shops
  • Flooring services

    • Floor laying
    • Carpet fitting
    • Vinyl Flooring
    • Laminate Flooring
  • More Services

    • fibre shield
    • luxury vinyl tile

Customer reviews

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4.9
181 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Great service, wonderful carpet
Customer Service
Quality
Value
Very professional from start to finish. From quotation to fitting really helpful and thorough. Really pleased with our new carpet, it looks amazing and wonderful quality. We will definitely use cherry carpets when we look to change other carpets in the house. Thank you so much! Would highly recommend. :)
Customer in Greater London Posted on 19/04/2024 , work completed 26/03/2024
The trader replied (on 18/10/2024)
We're absolutely thrilled to receive your glowing review of Cherry Carpets! Your feedback highlights the key aspects of our service that we consistently strive to deliver: Efficiency and professionalism Friendly customer service Quick turnaround from measurement to installation Careful handling of furniture Thorough clean-up post-installation High-quality carpeting results We're particularly pleased that you found our team to be both professional and friendly, and that we were able to complete your hallway and living room carpeting within a couple of weeks of measurement. It's wonderful to hear that the new carpet looks fantastic and that we left your property immaculate after repositioning all the furniture. Your appreciation of our customer service, quality of work, and value means a great deal to us. We aim to maintain these high standards for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your carpeting needs and for taking the time to share your positive experience. Your recommendation is incredibly valuable to us. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team
Professional, efficient and excellent value
Customer Service
Quality
Value
Extremely efficient, professional and friendly team who measured up straight away, carpeted within a couple of weeks, repositioned all the furniture afterwards and left the property immaculate. The new carpet in hallway and living room looks fantastic. Wouldn't hesitate to recommend Cherry Carpets to anyone. Thank you to the whole team.
Customer in Greater London Posted on 21/05/2024 , work completed 17/05/2024
The trader replied (on 28/10/2024)
Thank you for your glowing review of Cherry Carpets! We're thrilled to hear about your positive experience with our team and services. Your feedback highlights several key aspects of our service that we take great pride in: Efficiency and professionalism of our team Prompt measurement and quick turnaround for installation Careful handling of furniture Thorough clean-up, leaving the property immaculate High-quality carpet installation in your hallway and living room We're particularly pleased that our team met your expectations in every aspect, from the initial measurement to the final clean-up. It's wonderful to know that the new carpet in your hallway and living room looks fantastic. Your willingness to recommend Cherry Carpets is the highest compliment we could receive. We strive to maintain this level of service for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future if you have any additional flooring requirements. Best regards, The Cherry Carpets Team
Great service
Customer Service
Quality
Value
Hi really friendly staff . Great welcome. Happy and helpful. Left a message and they returned my call.
Customer in Greater London Posted on 06/06/2024 , work completed 30/05/2024
The trader replied (on 18/10/2024)
Thank you for your kind words about Cherry Carpets! We're delighted to hear about your positive experience with our team. Your feedback highlights several aspects of our service that we take great pride in: Friendly staff Warm welcome Happy and helpful attitude Prompt follow-up on messages We're particularly pleased that our team was responsive to your needs, returning your call promptly. This level of attentiveness is something we strive to maintain for all our customers. Your appreciation of our customer service, quality, and value means a great deal to us. We aim to consistently deliver this level of service to all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets and for taking the time to share your positive experience. Your recommendation is incredibly valuable to us. Should you require any flooring services in the future, we'll be more than happy to assist you with the same level of dedication and friendliness. Best regards, The Cherry Carpets Team
Amtico flooring
Customer Service
Quality
Value
Cherry Carpets supplied and installed new amtico throughout my whole ground floor and removed the existing floor. I went with them after they was recommended via social media. I read thier Which reviews in advance to get a feel for the company. The estinmator arrived on time and I found their quote to be thorough & more comprehensive than the other 3 quotes I had obtained with no room for confusion about who was doing what. The fitters arrived on time and were very helpful in explaining the process. The men were very pleasant and I had complete trust in them. The rubbish was removed as they went along and the place was always left as cleana dn tidy as possible whilst the works were carried out. Cherry Carpet's office kept in constant touch with me and the job was completed on time and to my satisfaction. A special thanks to Terry, Kerry, Mark, Matt and all the team.
Customer in Greater London Posted on 11/06/2024 , work completed 25/05/2024
The trader replied (on 17/10/2024)
We're absolutely thrilled to receive your glowing review of Cherry Carpets! It's wonderful to hear about your positive experience with our Amtico flooring installation throughout your ground floor. Your feedback highlights several key aspects of our service that we take great pride in: Timely and thorough estimation process Comprehensive and clear quoting Punctual and helpful fitters Clean and tidy work environment throughout the project Constant communication from our office Timely completion of the job to your satisfaction We're particularly pleased that you found our quote to be more comprehensive than others you received, leaving no room for confusion. This is exactly the level of clarity and professionalism we strive for with every client. Your appreciation of our customer service, quality of work, and value means a great deal to us. We're glad that our team - Terry, Kerry, Mark, Matt, and all others involved - met your expectations and provided a trustworthy and pleasant experience. Thank you for choosing Cherry Carpets for your Amtico flooring needs, and for taking the time to share your positive experience. Your recommendation, both on social media and through this review, is incredibly valuable to us. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team
Bedroom carpet
Customer Service
Quality
Value
Cherry carpets were excellent from start to finish. We have a bedroom with an unusual shape and they could not have been more helpful with advice as to what carpet to use with the least wastage. The fitters did an excellent job and we are delighted with the new carpet. I would thoroughly recommend this company
Customer in Greater London Posted on 18/06/2024 , work completed 11/06/2024
The trader replied (on 17/10/2024)
Thank you for your wonderful review of Cherry Carpets! We're thrilled to hear about your positive experience with our services for your uniquely shaped bedroom. Your feedback highlights several aspects of our service that we take great pride in: Excellent service from start to finish Helpful advice on carpet selection to minimize wastage Expert fitting, especially in a challenging space High customer satisfaction with the final result We're particularly pleased that our team was able to provide valuable guidance on choosing the right carpet for your unusually shaped bedroom. Our goal is always to find the best solution for each customer's specific needs while ensuring efficiency and quality. Your appreciation of our customer service, quality of work, and value means a great deal to us. We strive to maintain these high standards for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your bedroom flooring needs. Your recommendation is incredibly valuable to us, and we're grateful that you took the time to share your positive experience. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team
Happy customer!
Customer Service
Quality
Value
I have worked with Cherry Carpets for a number of years. I am a project manager for a property company and I often reach out to cherry carpets to quote for work. I am extremely happy with the level of service I have received to date. Quotes are clear and accurate, with a quick turn around to go to site and measure up. Cherry Carpets offer a good all round service and their general response time to queries and quotes are very good! I am a happy customer.
Customer in Greater London Posted on 29/08/2024 , work completed 28/08/2024
The trader replied (on 16/10/2024)
We're absolutely delighted to receive your fantastic review of Cherry Carpets! It's incredibly rewarding to hear about your long-standing positive experience with our company, especially from the perspective of a project manager in the property industry. Your feedback highlights several key aspects of our service that we strive to excel in: Clear and accurate quotes Quick turnaround for site measurements Excellent all-round service Prompt response times to queries and quote requests We're thrilled that you've consistently found our service to meet your professional needs. Your satisfaction as a repeat customer is a testament to our commitment to maintaining high standards across all our interactions and projects. Your recommendation means a great deal to us, particularly given your experience in the property sector. We're grateful for your continued trust in Cherry Carpets for your flooring needs. Thank you for taking the time to share your positive experience. We look forward to continuing our successful working relationship and supporting your future projects with the same level of dedication and quality. Best regards, The Cherry Carpets Team
Another great Job
Customer Service
Quality
Value
I have now used Cherry Carpets several times and they never fail to provide a excellent service. They provided very good advice about what sort of base my kitchen floor needed and it took some considerable time for them to remove the old one but always with a cheary smile. They take pride in there work and athough this was a small area nothing was left to chance for it to be absolutey perfect. I would not hesitate in recommending them to anybody it is hard to find such good servive these days and long may it continue
Customer in Greater London Posted on 12/09/2024 , work completed 15/07/2024
The trader replied (on 16/10/2024)
We're absolutely chuffed to bits with your glowing review of Cherry Carpets! It's fantastic to hear that we've consistently met your expectations over multiple projects. Your feedback highlights several aspects of our service that we're particularly proud of: Excellent advice on kitchen flooring requirements Thorough removal of old flooring, despite the time-consuming nature Cheerful attitude throughout the process Attention to detail, even in small areas Pride in our workmanship We're thrilled that you found our service to be top-notch, especially in today's market where quality service can be hard to come by. Your recommendation means the world to us, and we're grateful for your continued trust in Cherry Carpets. Rest assured, we'll continue to strive for excellence in all our future projects. Thank you for being a loyal customer and for taking the time to share your positive experience. Should you need our services again, we'll be more than happy to assist you with the same level of dedication and quality. Best regards, The Cherry Carpets Team
Herringbone LVT perfection
Customer Service
Quality
Value
Kerry who fitted the LVT, was extremely professional. The end result was flawless. I enjoyed communicating with Terry and Will in the shop, who were very helpful and the entire experience was fantastic. Cherry Carpets carpeted and supplied and fitted stick-down LVT. On both counts, the work was exceptionally good. Punctual, pleasant and efficient from start to finish.
Customer in Greater London Posted on 16/09/2024 , work completed 21/08/2024
The trader replied (on 16/10/2024)
We're absolutely thrilled to receive your glowing review of Cherry Carpets! It's wonderful to hear about your fantastic experience with our team and services. Your feedback highlights several key aspects of our service that we take great pride in: Kerry's exceptional professionalism and flawless LVT fitting Helpful communication with Terry and Will in the shop High-quality carpeting and LVT installation Punctuality, pleasantness, and efficiency throughout the process We're particularly pleased that you found the herringbone LVT installation to be perfect. This pattern can be challenging to execute, so it's gratifying to know that Kerry delivered such outstanding results. Your appreciation of our customer service, quality of work, and value is incredibly important to us. We strive to maintain these high standards for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for both your carpeting and LVT needs. Your recommendation means a great deal to us, and we're grateful that you took the time to share your positive experience. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and quality. Best regards, The Cherry Carpets Team
Excellent work
Customer Service
Quality
Value
Great carpet installation today by the two young men from the company. The house looks luxury. Thank you
Customer in Greater London Posted on 10/10/2024 , work completed 10/10/2024
The trader replied (on 16/10/2024)
Thank you for your glowing review of our carpet installation service. We're thrilled to hear that you're pleased with the work completed on 10/10/2024. We're particularly delighted that you found: The installation work excellent Our customer service satisfactory The quality of our work high Our service good value for money It's wonderful to know that our team of "two young men" met your expectations and left your house looking luxurious. We take great pride in transforming our customers' homes and enhancing their living spaces. Your feedback is invaluable to us, and we're grateful that you took the time to share your positive experience. We strive to maintain these high standards for all our customers in Greater London and beyond. Thank you once again for choosing our company for your carpet installation needs. We look forward to serving you in the future should you require any further flooring services. Best regards, The Cherry Carpets Team
Two carpets fitted.
Customer Service
Quality
Value
Many thanks to Terry and Max for fitting our latest carpet. Prompt service. fitted in a timely manner. Polite and left the room in a perfect condition.
Customer in Greater London Posted on 16/10/2024 , work completed 16/10/2024
The trader replied (on 18/10/2024)
Thank you for your wonderful review of Cherry Carpets! We're delighted to hear about your positive experience with our carpet fitting service. Your feedback highlights several key aspects of our service that we take great pride in: Prompt and timely service Excellent workmanship by Terry and Max Polite and professional conduct Thorough clean-up, leaving the room in perfect condition We're particularly pleased that our team completed the job to your satisfaction on the same day (16/10/2024). This quick turnaround while maintaining high-quality work is something we always strive for. Your appreciation of our customer service, quality of work, and value means a great deal to us. We aim to consistently deliver this level of service to all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your carpet fitting needs and for taking the time to share your positive experience. Your recommendation is incredibly valuable to us. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team
Carpets for sitting room, stairs and landing
It was by chance that I spotted the Cherry Carpets shop in Coney Hall but what a lucky find it proved to be. From the outset their helpfulness, knowledge of the trade, and the products available were invaluable. I was able to choose from a wide selection of carpets and take samples home to review them in location. Measurements of the areas were taken, carpets ordered and fitting carried out in a speedy and efficient manner. The customer service was second to none with all staff, either in the shop or the fitter, Terry, showing their commitment to providing the best possible service. Thank you Cherry Carpets.
Customer in Greater London Posted on 21/10/2024 (Reviewer did not use service)
The trader replied (on 21/10/2024)
Thank you for your wonderful review of Cherry Carpets! We're thrilled that your chance discovery of our shop in Coney Hall turned out to be such a positive experience. We're particularly pleased that you found our team, both in the shop and our fitter Terry, to be committed to providing the best possible service. It's always our goal to ensure our customers have a smooth and satisfying experience from selection to installation. Your appreciation of our product range, expertise, and customer-focused approach means a great deal to us. We strive to maintain these high standards for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your sitting room, stairs, and landing carpeting needs, and for taking the time to share your positive experience. Your recommendation is incredibly valuable to us. Should you require any further flooring services in the future, we'll be more than happy to assist you with the same level of dedication and expertise. Best regards, The Cherry Carpets Team
Excellent
Customer Service
Quality
Value
From start to finish I cannot fault the Cherry Carpet company. The shop staff were helpful and happily let us take home samples of flooring and carpet. Terry kept in touch with delivery which was very quick. Matt and Max the fitter did a wonderful job and nothing was too much trouble for them. They were polite and friendly and left everything neat and tidy. I would certainly use them again and have no hesitation in recommending the company.
Customer in Greater London Posted on 27/10/2024 , work completed 25/10/2024
The trader replied (on 30/10/2024)
Thank you for your excellent review of Cherry Carpets! We're thrilled to hear about your positive experience with our company from start to finish. Your feedback highlights several key aspects of our service that we take great pride in: Helpful shop staff Convenience of taking home flooring and carpet samples Excellent communication from Terry regarding delivery Quick delivery times Exceptional installation work by Matt and Max Politeness and friendliness of our fitters Thorough clean-up after installation We're particularly pleased that you found our fitters, Matt and Max, to be wonderful in their work, accommodating, and tidy. It's great to know that they left everything neat and tidy after the installation. Your willingness to use our services again and recommend us without hesitation is the highest compliment we could receive. We strive to maintain this level of customer service, quality, and value for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future should you have any additional flooring requirements. Best regards, The Cherry Carpets Team
A great experience
Customer Service
Quality
Value
We've had two carpets put in by Cherry Carpets over the last couple of months and I would not hesitate to recommend them. Their service is brilliant and they really nice people to deal with. Particular shout out to our fitters Andy and Robert who did a brilliant job yesterday.
Customer in Greater London Posted on 08/11/2024 , work completed 07/11/2024
The trader replied (on 11/11/2024)
Thank you for your wonderful review of Cherry Carpets! We're delighted to hear about your positive experiences with our company over the past couple of months. Your feedback highlights several key aspects of our service that we take great pride in: Excellent overall service Pleasant customer interactions High-quality carpet installations We're particularly pleased that you found our team to be nice people to deal with. Building positive relationships with our customers is a core part of our business philosophy. Your special mention of our fitters, Andy and Robert, for their brilliant work yesterday is greatly appreciated. We'll make sure to pass along your compliments to them. Our installation team's skill and dedication are crucial to ensuring customer satisfaction. Your willingness to recommend Cherry Carpets without hesitation is the highest compliment we could receive. We strive to maintain this level of service excellence, quality, and value for all our customers. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future should you have any additional flooring requirements. Best regards, The Cherry Carpets Team
Positive experience with a Cherry on top
Customer Service
Quality
Value
I recently had Andy, Rob and Max from Cherry Carpets fit Carpet (as well as trim the bottom of the doors) in my hallway, living room and 2 bedrooms on a Friday recently. Firstly I want to say that the 3 guys were superb. Polite, chatty and just cracked on with the work, answering any questions and helping move heavy stuff around as well, they got the job done efficiently and in good time. Even hoovering up the odds and sods of mess at the end of the day. Secondly Cherry Carpets themselves. They let us take samples home for days at a time so we could be sure of the right choice and at no point did they try the hard sell on us. Every person I spoke to there over a number of days, be it on email or phone were very helpful. Of the 3 places I got quotes from they were the best price too which is always a winner. On top of this I liked that the price that they quoted included the trimming of the doors, a fitting the entire carpets and everything else needed to get it done, everywhere else gave me a price for the carpets then listed I had the pay a fitter X amount on the day, and use this other guy to trim the doors as they don’t do it, with Cherry I got the entire price for the entire thing in one package and I think for that alone I would have gone with them even if slightly more expensive. Cheers everyone for a positive experience, see you again in 12 to 15 years when I need a new one :)
Customer in Greater London Posted on 11/11/2024 , work completed 08/11/2024
The trader replied (on 13/11/2024)
Thank you for your glowing review of Cherry Carpets! We're absolutely delighted to hear about your positive experience with our company and team. Your feedback highlights several key aspects of our service that we take great pride in: Exceptional work by our fitters Andy, Rob, and Max Politeness and efficiency of our installation team Helpful assistance with moving heavy items Thorough clean-up after installation Flexible sample policy allowing you to make the right choice No-pressure sales approach Helpful and responsive communication across all channels Competitive pricing All-inclusive pricing structure for a hassle-free experience We're particularly pleased that you appreciated our all-inclusive pricing, which covers carpet fitting, door trimming, and all necessary work. We believe in transparency and simplicity for our customers. Your appreciation of our team's politeness, efficiency, and willingness to help with heavy items is wonderful to hear. We always aim to go above and beyond for our customers. The fact that you found us to be the best-priced option among your quotes is fantastic. We strive to offer excellent value without compromising on quality. Your recommendation and intention to return to us in the future (even if it's in 12 to 15 years!) is the highest compliment we could receive. We look forward to serving you again whenever you need us. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your experience.
A very good service..
Customer Service
Quality
Value
I cannot recommend this company And it's men & women enough. Donna is excellent at organising, Kerry and his ' can do ' attitude is totally infectious. Keep up the good work. Many Thanks
Customer in Kent Posted on 21/11/2024 , work completed 21/11/2024
The trader replied (on 21/11/2024)
Thank you for your glowing review of Cherry Carpets! We're thrilled to hear about your positive experience with our company and team. Your feedback highlights several key aspects of our service that we take great pride in: Excellent customer service High-quality work Great value for money Outstanding organisation by Donna Kerry's positive 'can do' attitude We're particularly pleased that you found Donna's organisational skills to be excellent. Efficient coordination is crucial to ensuring a smooth experience for our customers. Your appreciation of Kerry's infectious 'can do' attitude is wonderful to hear. We believe that a positive approach makes a significant difference in delivering great results and customer satisfaction. Your strong recommendation of our company and team is the highest compliment we could receive. We strive to maintain this level of service excellence for all our customers in Kent and beyond. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future should you have any additional flooring requirements. Best regards, The Cherry Carpets Team
Highly recommended
Customer Service
Quality
Value
I had a stair runner fitted today. Harry was so helpful keeping me updated and sorting things out for me. Terry fitted it and it looks wonderful ! I am so pleased and will definitely use Cherry Carpets again.
Customer in Greater London Posted on 21/11/2024 , work completed 21/11/2024
The trader replied (on 22/11/2024)
Thank you for your glowing review of Cherry Carpets! We're thrilled to hear about your positive experience with our stair runner installation. Your feedback highlights several key aspects of our service that we take great pride in: Excellent customer service from Harry Regular updates throughout the process Skilled installation by Terry High-quality end result We're particularly pleased that Harry kept you well-informed and helped sort things out for you. Clear communication is crucial to ensuring a smooth experience for our customers. It's fantastic to hear that Terry did a wonderful job fitting your stair runner and that you're so pleased with the result. We always aim to deliver outcomes that exceed our customers' expectations. Thank you for choosing Cherry Carpets for your stair runner needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future for any additional flooring requirements you may have. Best regards, The Cherry Carpets Team
Great service!
Customer Service
Quality
Value
I approached this local service looking for competitive rates and services against larger carpet companies. The service was prompt, the choice of carpets good and the price was competitive. A lovely team came to fit the carpet and overall I feel the service was very good. We will definitely choose them for our next carpet project.
Customer in Greater London Posted on 25/11/2024 , work completed 25/11/2024
The trader replied (on 26/11/2024)
Thank you for your wonderful review of Cherry Carpets! We're delighted to hear about your positive experience with our company. Your feedback highlights several key aspects of our service that we take great pride in: Prompt service Good selection of carpets Competitive pricing Excellent fitting team Overall high-quality service We're particularly pleased that you found our local service to be competitive with larger carpet companies. It's always our aim to provide top-notch service and value to our customers in Greater London. Your appreciation of our carpet selection and the work of our fitting team is wonderful to hear. We strive to offer a range of quality options and ensure professional installation for every project. The fact that you'll choose us for your next carpet project is the highest compliment we could receive. We look forward to serving you again in the future. Thank you for choosing Cherry Carpets for your flooring needs and for taking the time to share your experience. We appreciate your business and are thrilled to have met your expectations in terms of customer service, quality, and value. Best regards, The Cherry Carpets Team
Fantastic Service
Customer Service
Quality
Value
Cherry Carpets have just done my stairs. Looks amazing & a very reasonable price too. Everyone I’ve met at Cherry have been great, so friendly, the guys in the shop were very patient with me when I couldn’t make up my mind and at no point did I feel rushed. The fitter that came was lovely too, very polite, courteous, and very clean - he even hoovered my carpet before he left. Couldn’t recommend them more. What a great service from start to finish.
Customer in Greater London Posted on 26/11/2024 , work completed 26/11/2024
The trader replied (on 28/11/2024)
Thank you for your glowing review of Cherry Carpets! We're absolutely delighted to hear about your fantastic experience with our company from start to finish. Your feedback highlights several key aspects of our service that we take great pride in: Amazing results for your stairs Reasonable pricing Friendly and patient staff in our shop No-pressure approach during selection Polite and courteous fitter Thorough clean-up, including hoovering after installation We're particularly pleased that you found our team to be patient and helpful during the decision-making process. We understand that choosing the right carpet is an important decision, and we always aim to provide a relaxed and supportive environment for our customers. It's fantastic to hear that our fitter was not only skilled in their work but also polite, courteous, and tidy. We believe that attention to detail, including cleaning up after the job, is an essential part of providing excellent service. Your strong recommendation is the highest compliment we could receive. We strive to maintain this level of service excellence, quality, and value for all our customers in Greater London and beyond. Thank you for choosing Cherry Carpets for your stair carpeting needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future should you have any additional flooring requirements. Best regards, The Cherry Carpets Team
Great job
Customer Service
Quality
Value
Great job, thank you! Terry was really helpful and thought of solutions to achieve the seamless finish that l wanted, whilst other companies simply said they couldn’t do it. Matt was a brilliant fitter: he did a fantastic job with a tricky natural jute carpet.
Customer in Greater London Posted on 05/12/2024 , work completed 05/12/2024
The trader replied (on 29/01/2025)
Thank you for your wonderful feedback about your experience with Cherry Carpets! We're thrilled to hear that Terry and Matt were able to exceed your expectations. It's fantastic that Terry was able to provide helpful solutions to achieve the seamless finish you desired, especially when other companies couldn't. This kind of problem-solving and customer-focused approach is exactly what we strive for at Cherry Carpets. We're equally pleased to hear that Matt did a brilliant job fitting your tricky natural jute carpet. Jute carpets can indeed be challenging to work with, so it's great to know that Matt's skills were up to the task. Your appreciation of both the customer service and the technical expertise provided by our team means a great deal to us. We always aim to go above and beyond for our customers, finding solutions where others see obstacles. Thank you for choosing Cherry Carpets for your flooring needs. We appreciate your business and are delighted that we could meet and exceed your expectations. If you need any further assistance or have any future flooring projects, please don't hesitate to reach out to us. Best regards, The Cherry Carpets Team
Flooring
Customer Service
Quality
Value
I’ve had the downstairs done with LVT and I am so happy with the results The guys were very helpful and resolved the initial issues quickly for me and the floor was laid beautifully Polite and friendly Kept me informed of all the work and arrived on time and worked cleanly throughout the job Very pleased and will use again and recommend them Thank you
Customer in Greater London Posted on 27/01/2025 , work completed 27/01/2025
The trader replied (on 29/01/2025)
Thank you for your wonderful feedback about your experience with Cherry Carpets! We're thrilled to hear that you're so happy with the LVT flooring in your downstairs area. Your review highlights several key aspects of our service that we take great pride in: High-quality installation of LVT flooring Helpful and friendly staff Quick resolution of initial issues Excellent communication throughout the process Punctuality and cleanliness during the job We're particularly pleased that our team was able to resolve any initial issues quickly and efficiently. Our goal is always to ensure customer satisfaction, and we're glad we could address your concerns promptly. It's fantastic to hear that you found our installers to be polite, friendly, and informative. We believe that clear communication and a positive attitude are essential to providing a great customer experience. Your appreciation of our team's punctuality and cleanliness is wonderful to hear. We always strive to respect our customers' time and property throughout the installation process. Your intention to use our services again and recommend us to others is the highest compliment we could receive. We aim to maintain these high standards of service, quality, and professionalism for all our customers. Thank you for choosing Cherry Carpets for your LVT flooring needs and for taking the time to share your experience. We appreciate your business and look forward to serving you again in the future for any additional flooring
Exemplary service - thank you!
Customer Service
Quality
Value
I recently had vinyl supplied and fitted in a small bathroom. This was a relatively small job, but Cherry Carpets still treated it as if it was worth many thousands of pounds to them. Their service was exceptionally good, from their patience during initial discussions on the phone about suitable options, sourcing the particular vinyl I wanted, a visit to measure up and explain the need for an additional layer of ply and how the fitting would be finished around the edges, through to their expertise in fitting the vinyl on the day, and their consideration of having a young baby in a small flat while this was going on. I fully recommend Cherry Carpets and the helpful and kind people I spoke to there.
Customer in Greater London Posted on 04/08/2025 , work completed 10/07/2025
The trader replied (on 02/02/2026)
Thank you so much for your kind and thoughtful review. We’re delighted to hear that, despite it being a smaller project, you felt it was given the same care and attention as any larger job – that’s exactly how we believe every customer should be treated. It’s lovely to hear that our team’s patience, clear explanations, and attention to detail throughout the process made a difference, especially with a young baby at home. Ensuring the work is carried out considerately and to a high standard is something we take great pride in. Thank you again for your recommendation and for choosing Cherry Carpets. We truly appreciate it and would be happy to help again in the future.
The best carpet supplier and fitters in SE London
Customer Service
Quality
Value
Exceptional company. Service has been first class and they’ve gone above and beyond to help me. They have put carpet down in my lounge, storeroom, bedroom and hallway. I had lots of fiddly little issues when i bought the house as nothing is even, i had no thresholds, but Terry was phenomenal, nothing was too much trouble. He's such an expert in what he does and you have full confidence that the job will be done right. Wouldn’t use anyone else. Thanks Terry, you're the best.
Customer in Greater London Posted on 26/08/2025 , work completed 20/08/2025
The trader replied (on 02/02/2026)
Thank you so much for such an amazing review. We’re truly delighted to hear how happy you are with the service and the finished flooring throughout your home, especially given the challenges that can come with an older or uneven property. Your kind words about Terry mean a great deal. Taking the time to get the details right and making sure every aspect is finished properly is something we take real pride in, so it’s wonderful to know that gave you complete confidence in the end result. Thank you again for your trust and loyalty. We really appreciate it and wouldn’t hesitate to help again whenever you need us in the future.
Cherry Carpets - The Best Of The Best!
Customer Service
Quality
Value
Over the past few years Cherry Carpets have completed 7 superb installations for us and have recently finished laying some LVT to the floor in our dining room. As usual, we are so pleased with their work - the new flooring looks lovely and we cannot thank them enough for their professionalism and attention to detail and for leaving our home clean and tidy at the end of the job. We would particularly like to thank Matt and Kerry (our two fitters) who are true masters of their trade, and also Terry and Toby (and all the showroom team!) for their support, advice and guidance along the way. Having been in the trade myself many years ago, I cannot recommend them highly enough, they really are the best of the best (and such nice people too!).
Customer in Greater London Posted on 19/10/2025 , work completed 10/10/2025
The trader replied (on 02/02/2026)
Thank you so much for such a wonderful review and for your continued trust in Cherry Carpets over the years. Completing multiple installations for you and knowing you’re consistently pleased with the results really means a great deal to us. We’re delighted to hear how happy you are with your new LVT flooring and that our professionalism, attention to detail, and clean finish stood out once again. I’ll be sure to pass your kind words on to Matt and Kerry – they’ll really appreciate the recognition. Thank you again for your loyalty and support. We truly value it and look forward to helping you again in the future.
Great work
Customer Service
Quality
Value
I have carpet laid in three rooms, a landing and a runner ok the stairs. John and Terry from Cherry were great. Not only very good and quick at laying the carpet (took 2 days), they were friendly and polite. I love my new carpet. In the run up to the work being done the staff at Cherry were very responsive and helpful as I faffed around choosing carpet.
Customer in Greater London Posted on 20/10/2025 , work completed 09/10/2025
The trader replied (on 02/02/2026)
Thank you very much for your lovely review. We’re delighted to hear how happy you are with your new carpets and stair runner, and that the fitting was completed efficiently while still being friendly and professional. It’s great to know John and Terry made a positive impression, and that our team in the shop were helpful and responsive while you were choosing the right carpet – we know it’s not always an easy decision! Thank you again for choosing Cherry Carpets. We really appreciate it and hope you enjoy your new flooring for many years to come.
Great work and service
Customer Service
Quality
Value
I had Cherry Carpets install a new oak laminate flooring across a ground floor lounge through into a hallway. From my initial visit to their store to the final installation everything was perfect. The store staff were knowledgable, courteous and engaging and very efficient. The installers Kerry and Mark did a fantastic job. It's a super sharp installation and the carpentry is perfect. I've asked them to do my hall carpets, now over 2 floors, and I cannot recommend enough.
Customer in Greater London Posted on 20/10/2025 , work completed 14/10/2025
The trader replied (on 02/02/2026)
Thank you very much for your kind review. We’re delighted to hear that your experience was perfect from your initial visit to the store through to the final installation. It’s great to know our team were knowledgeable, courteous, and efficient, and that you’re happy with your new oak laminate flooring. Thank you again for choosing Cherry Carpets – we really appreciate your feedback and recommendation.