Chiltern Plumbing & Heating

I can not recommend Chiltern Heating & Aerials Ltd enough especially in this difficult time of living with the risk of Coronavirus. When my boiler could not be coaxed into keeping going I contacted Chiltern Heating. Louis promptly came, assessed the problem & a new boiler was ordered. Just four days later he fitted this, working alone in gloves and mask as we were self isolating. His approach was exemplary as he even used his phone to stay in contact with me in another room. A thoroughly professional job from a first rate company. I have already recommended Louis to a friend who was equally delighted with his work.

I called Chiltern Plumbing on 31 August to request a quote to replace a couple of shower pumps. I was impressed when Louis said he would come round at 1.00pm on the following Tuesday 7 September. However, when he had not shown up or contacted me by 3.00pm on the Tuesday I called him and was told he would be round later that day. Another 90 minutes later he appeared, looked at the work required and said he'd let me have a quote the next day. A week later I had still not received anything, so called him to be told the same thing - a quote would follow the following day. Again, nothing appeared. I then texted him a couple of times in the following week but did not receive a response. Having waited 3+ weeks for a quote, which has still not appeared, I am looking elsewhere, but am annoyed that a month has been wasted.

Louis and his Dad came to put in a new toilet cistern for us. He managed to find an exact replacement for our very old one, and the job was done within an hour or so. A tidy and mess-free job. He always answers his phone and comes at the appointed time, which, in my experience, is not something most plumbers are very good at! I would certainly use them again. Well done.

Very efficient service to an old central heating system. Blockage problem quickly identified and fully explained by demonstration. Kept appointments as promised and very reasonably priced. I highly recommend Chiltern Plumbing and will stay with them for future routine maintenance. John Thame Oxon