Let down twice - unreliable with poor communication
Booked a boiler service, the appointment day came and went with no show from this company. Eventually, I managed to contact them and the appointment was rebooked for the following Friday. Friday came and went and again no show, no phone call, no apology, nothing. Total waste of time. This company used to be great but alas no longer. Very poor customer service shall now go elsewhere.
Customer in Buckinghamshire
Posted on 18/02/2023
(Reviewer did not use service)
Professional job, well done.
A good job done in difficult weather conditions (bitter cold and ice). Employees cheerful and polite. Thank you.
Rosemary, Buckinghamshire
Posted on 12/12/2017
, work completed 12/12/2017
Recommended
Very reliable
He has done a few jobs for me over years, most recently fitted in a new boiler. Very happy with the work done, I would recommend them to other people. He arrived on time and everything was fine.
Karen L
Posted on 04/04/2017
, work completed 04/04/2017
Recommended
Professional job
Clean and efficient and personable. Price as quoted.
John, Buckinghamshire
Posted on 21/02/2018
, work completed 21/02/2018
Recommended
Prompt, courteous and competent service
I used this plumber twice recently: once to fit a replacement electric shower and once to replace two taps in the garage. On both occasions I was able to book an appointment only a couple of days later, and the plumber arrived on time, was friendly and courteous and did a thoroughly professional job for a reasonable price.
Chris, Buckinghamshire
Posted on 17/09/2019
, work completed 17/09/2019
Recommended
My review
Peter, Hertfordshire
Posted on 11/06/2018
, work completed 11/06/2018
Recommended
Rescue heating system
Very cold day with snow on ground. Arrived about 1 hour after contact. Tested system to discover Digistat RF wireless was faulty. Replaced both from van stock. Retested to fully functioning and invoiced immediately.
Peter, Hertfordshire
Posted on 31/01/2019
, work completed 31/01/2019
Recommended
Prompt and Efficient
All problems dealt with efficiently and nothing too much trouble.
Deborah, Oxfordshire
Posted on 22/11/2017
, work completed 22/11/2017
Recommended
MR. Mason
My wife and I were very pleased with the installation of a new boiler for us by Chiltern Plumbing & Heating. Their service was very efficient, and the quality of work was very good. Their work ethic was excellent and the project was completed on time and with the minimum of disruption. We have no hesitation in recommending them.
STEPHEN
Posted on 07/09/2018
, work completed 07/09/2018
Recommended
Fast, efficient and very pleasant
Kept to the quote, had all materials needed for the work, worked right through first day and completed most of the major work. Filled the hot water tank and heated for overnight use with immersion heater (very thoughtful). Left no mess.
Valerie, Oxfordshire
Posted on 26/07/2018
, work completed 26/07/2018
Recommended
Very reliable
I was very pleased with the product installed and the efficient professional service I received. I was given good advice and information before making my choice of product.
Lynda, Buckinghamshire
Posted on 10/10/2016
, work completed 10/10/2016
Recommended
Excellent job
Prompt, reliable service. Would have no hesitation about recommending them to others.
William, Buckinghamshire
Posted on 02/05/2017
, work completed 02/05/2017
Recommended
Great work
Really great work on a difficult job, clean and tidy, no mess after they had gone. My kitchen tap now works, and I didn't have to wait 3 weeks for a part, they sorted it out for me. Well done.
Susan, Buckinghamshire
Posted on 22/09/2017
, work completed 22/09/2017
Recommended
Very Good.
Very good, on time, fast and efficient service, will use again.
Robert, Buckinghamshire
Posted on 22/11/2017
, work completed 22/11/2017
Recommended
Extraordinary service
Following an initial inspection existing problems and potential dangerous future ones were identified necessitating close down of boiler. From inspection to boiler replacement and system back in operation was accomplished in less than 24 hours - all this with temperature of minus 6c and snow on the ground. Fantastic and gratefully appreciated!
Robert, Buckinghamshire
Posted on 02/02/2019
, work completed 02/02/2019
Recommended
Absolutely brilliant
They installed a new boiler, we were really happy, everything was fine, no problems. The guys were very good and responded quickly to our request. We would certainly recommend them.
Rose Poulter
Posted on 05/04/2017
, work completed 05/04/2017
Recommended
Very Good
They installed a new boiler, we were really happy, everything was fine, no problems. The guys were very good and responded quickly to our request. We would certainly recommend them.
Which? Trusted Traders Consumer
Posted on 19/11/2016
, work completed 19/11/2016
Recommended
Highly recommended
Highly recommended. Will certainly use this company again. A trustworthy local supplier/engineer.
Thomas, Buckinghamshire
Posted on 22/09/2017
, work completed 22/09/2017
Recommended
My review
Very knowledgeable on his kind of job. His standard is very high. I would recommend him.
Margaret, Buckinghamshire
Posted on 29/09/2017
, work completed 29/09/2017
Recommended
My Review
Very good job he done for me. New boiler.
Julie Marion, Oxfordshire
Posted on 20/09/2017
, work completed 20/09/2017
Recommended
Brilliant & Professional Service
Louis is very prompt and professional. He usually always on time and if he's not he phones you. All work carried out every year has been professional and prompt and completely honest. Would truly recommend him to everyone that requires this kind of service. Never let me down yet over the last 3 years.
Tina, Buckinghamshire
Posted on 23/11/2017
, work completed 23/11/2017
Recommended
Excellent service and workmanship.
Very pleased with Louis and Phil. Arrived on time and date agreed. Kept me informed of the work being done and answered my questions to my satisfaction. Well done!
Richard, Buckinghamshire
Posted on 26/10/2017
, work completed 26/10/2017
Recommended
Prompt and professional
Fast, efficient service, clean and tidy will use them again.
Sandra, Buckinghamshire
Posted on 19/10/2017
, work completed 19/10/2017
Recommended
Reliable and trustworthy
Very efficient service to an old central heating system. Blockage problem quickly identified and fully explained by demonstration. Kept appointments as promised and very reasonably priced. I highly recommend Chiltern Plumbing and will stay with them for future routine maintenance. John Thame Oxon
John Alexander
Posted on 22/02/2018
, work completed 22/02/2018
Recommended
Excellent Work !!!
Called Louis after "The Beast from the East" took out our Combi Boiler. We had no hot water or heating and a special needs Son very confused and Cold. Louis and Phil came out the next day ( despite having a really busy schedule ) and fitted a fantastic new boiler. The work was carried out efficiently and within half a day with no mess and the guys were polite and friendly. I would not hesitate in recommending Chiltern P & H to all our friends and neighbours . Just make sure you have a large stock of Tea Bags !!! Thanks Louis and Phil......
Graeme Letts
Posted on 15/03/2018
, work completed 15/03/2018
Recommended