CleanDay London Ltd

Hello, First please accept apologies for any inconvenience we might caused! As you know, we attended the property for an hourly after builders cleaning, not a full cleaning. As there were builders still present on the day of the visit, the team had cleaned as much as possible around them, for the time assigned. In order to fully understand the situation, we have further investigated to obtain additional information on the matter, so as to resolve the issue in the best possible way. Our cleaners advised that they have made everything possible to clean the spice rack and kitchen as they were not in a good condition. At CleanDay we provide services which are performed by people, as such we understand that unfortunately there might be some missed areas during the clean, thus we provide a free re-cleaning session. We have comprised a list of the missed areas as outlined by our client and organized a re-visit session to cover these areas. The client was present during the re-cleaning session and have pointed the areas of concern to the team and they cleaned the rooms required, as also confirmed by the client's review. The team re-cleaned the areas listed as well as other additional ones (e.g. inside kick-board area) which are not part of our after builders check list. The cleaners also cleaned areas that were not requested in the initial booking (e.g. threshold to sliding garden doors.) We remain at your disposal in order to assist further! Kind regards, CleanDay