Clear Blue Gas Ltd

I am disappointed and disheartened to have received this review, especially as every effort has been made with the customer to resolve any issues with the boiler installation. The reviewer claims it took longer to do the original work; this is completely untrue. The job was scheduled for two days, and that is how long the original work took. CBG did not go into the customers home without permission, again another untruthful statement by the reviewer. At no point was the customers property unsafe. Furthermore, the customer had hot water and heating at all times. The reviewer mentions it took until August for a minor remedial action to be completed : CBG had in fact offered an earlier date to the customer but this was declined by the customer and the August date was agreed. I note that the review omits to clarify that the customer had a leak in the kitchen that was unrelated to our workmanship and I would hope that this review hasn't been written maliciously because of this unrelated issue. I take customer satisfaction very seriously because customer service is a major factor in running a small local business. As you can see from our Which Trusted Trader profile, we have many positive reviews. This review really is an exception.