Climate (Cardiff) Limited

My old boiler failed after 25 years. The pump had seized. Glen and Dave recommended a new Ideal boiler at £1600 plus VAT. They arrived on time today, at 0930, a team of four: Dave and his daughter Kaitie, Rob and his son Mitchell. Glen called in later. Dave used to be Glen's apprentice. That's what I like: a family firm with tradition. By three I had hot water and heating. They've since been checking and testing. I rarely give 10/10 but they get 9.5

On being asked to provide a quote for a replacement boiler Dave provided a detailed assessment, along with various options & recommendations. His calm manner was extremely reassuring, all the more so as I had some concerns about the potential difficulties involved in installing a new central-heating system. He & his team were extremely thorough during the course of their work and made sure all the relevant paperwork was completed by the end. As a landlord it gave me great peace of mind to know the job had been so stress-free, meaning my next tenants would be the beneficiaries of a new, more energy-efficient boiler. Happy to endorse an independent local business & long may they flourish.

We had Climate do several jobs for us including a boiler replacement and shower cubicle . Nothing was too much trouble. They were reliable and polite and mindful of our property. If you want professional , dependable and trustworthy traders look no further. It was a pleasure to have Dave , Rob and ,not forgetting Catie in our home .

Climate (Cardiff) Ltd. was recommended by a healthcare professional when I enquired if they new of a reputable plumber who could help us sort out our toilet cistern. After one phone call I was told that they could probably send someone out that day or at the latest, the following day. Later that afternoon they arrived and within half an hour has resolved the problem which necessitated replacing the ball valve within a concealed cistern. The team were polite, careful, skilled and professional and left us with a working system. I would certainly recommend the company to others needing their services.

On Thursday 8/11/2023 I telephoned Dave (It was only later that I learnt his name), of Climate Control to ask if he could repair a leaking tap in my kitchen. His response without hesitation was to say that he would send a technician to me that afternoon. The technician arrived promptly at 2.00pm and within a few minutes had found the source of the leak, and had repaired it with a new better tap connection. I used the opportunity to ask if he could repair a similar Bath basin tap. He agreed to come back on the following Tuesday (14/11/2023) and again within a half hour had replaced the offending tap. My first impressions, of Dave and his company, was his helpfulness, meeting my problem head on (and for an old Pensioner nearing my 90years) this took a great weight off my shoulder) The cost of the 2 jobs was very reasonable, considering the promptness of the response to my predicament I would not hesitate in calling on his company for service and advice in any future problems

Climate Cardiff were responsive, helpful, and did top-quality work throughout. They adapted to changing circumstances in the job and gave sound advice on how to proceed with the work in light of that. Really satisfied with the work and would recommend to anyone looking for climate-conscious energy solutions in the Cardiff area.

Following installation of a smart gas meter by another company working for Octopus we were told that we had a leak somewhere in the house, that it was dangerous and that the supply had to be turned off at the new meter. We were therefore without central heating or the gas fire just when another cold snap was on the way! We found Climate (Cardiff) Ltd, on Which Trusted Trader, and they came promptly the following day, very quickly identified the problem as the shut off valve associated with the pilot light on our boiler and fixed it. So, we were highly satisfied with Climate's promptness and their sensible and re-assuring approach to the problem. So impressed are we that we have asked them to quote for renewing our ancient boiler. Well done and thanks to Dave and his colleague.

We had a boiler emergency whereby our boiler was considered dangerous and condemned during an assessment on the 8th November. This was a grave concern as we have a baby in the house under 1. Climate came out the same day to quote a new boiler - given our circumstances they worked tirelessly to supply and fit a new boiler by the 9th November. They were friendly, efficient and very meticulous in what they were doing. They cleaned up after themselves and we were happy to have a fully functional boiler within half a day! We are incredibly grateful for them squeezing us in. I highly recommend them. Climate provided several quotes and were honest about boiler standards. The price was as expected and the quality exceptional.

As they are a Which? Trusted Trader, I used this trader to service my boiler. These are the things that concerned me: 1. Did not arrive at expected time - no communication had to phone to ask where were. Rebooked and received £5 off invoice. 2. Did not receive any service report as recommended by Which 3. Did not ask to see Gas Meter so suspect did not do a 'burn' test. When queried said did service as maker's instructions. Only service in 25 years of servicing boiler annually NOT received a report on the service AND not been ASKED to show gas meter so a burn test could be conducted. Emailed to request a Service Report and 4 weeks later none received. Not sure I trust Which? Trusted Traders based on this experience.

Very polite arrived promptly which I like. Did our service and explained what was done and what to look out for in the future. Very helpful. He also offered a discount rate for pensioners.