Computer Problem Solution Ltd

Praise where praise is due. I first contacted CPS after realising that I had been well and truly scammed by an unscrupulous company, who took remote access of my computer and, of course, the rest is history. I needed someone fast, to get me out of a mess! Looking through WHICH, I found CPS, a local company to me. I contacted them and received a response within minutes. I missed their response, initially, as I was incredibly stressed about the whole thing, so rang them the following day. Neil was close by and was with me within about half an hour. An hour later, he had well and truly sorted out the computer, printer and my mobile phone! He installed an anti virus programme that will make nonsense of anyone else trying to scam me! What an absolute relief. He also helped me with my dispute resolution payment via PayPal. That has yet to be finalised but I am very hopeful. A salutary lesson, indeed. Whereas it mattered a lot, about the money I had paid out to the unscrupulous company, the money I paid CPS was nothing on the scale of things. I am very grateful and have absolutely no hesitation in recommending their service. Neil was polite, professional, courteous and showed empathy.

5 stars from me! My computer was very old and very slow. Neil supplied me with a new computer, transferred all records and installed Windows 11 without the sales pressure that you get from larger companies and no technical jargon, I would recommend him for his customer service and very helpful advice. Ron P

While a hacker was on my computer accessing my bank accounts and trying to remove the anti-virus software that Computer Problems Solutions ltd had installed , CPS were alerted that this was happening, so they tried to alert me by phone numerous times, but because I was on the phone to the hacker, (who claimed they were from Microsoft tying to remove a virus), they couldn't get through to me. So they drove several miles to my house and arrived just in time to stop the hacker and phoned my bank to alert them. They came back the next day to check my computer etc. By the way this was over a weekend.

We had been experiencing problems with internet access and increasingly slow speeds for a couple of weeks. We were having to re-boot several times a day and were on the point of throwing the computer out of the window !!! I saw an advert for PCS in a local magazine and rang on the 15th February. I explained to Neil the problems and an appointment was made for the following day. At last we could relax - professional help was just around the corner ! Neil rang back shortly afterwards to say that due to a cancellation, he could be with us within 20 minutes !! Cleared the desk and made sure the coffee pot was on. He diagnosed the potential problems within seconds. He recommended deleting certain antivirus software installing a different product and suggested relocating the router, which I did the next day. What a difference in performance !! Knowledgeable, trustworthy, professional and very friendly. We still have windows 10. Neil pointed out that our existing computer could not be upgraded to Windows 11. Fear not - we will be returning to CPS to purchase a new system. Can't speak highly enough of the service we received. Thoroughly recommend CPS to anyone

I needed to replace my very slow computer and printer. Currys were less than helpful. I phoned Neil on Wednesday 22 November and discussed my needs and the very next day he arrived with the new hardware. The data from the old computer was transferred to the new computer and the system was updated to Windows 11. I cannot express how impressed I am with him and his CPS company. It is so good to deal with a small business rather than a huge company. It was so good that everything was done in my home rather than me having to take my computer elsewhere. He advised me on updating an external drive to back up my data - which I did. Totally amazing. Thanks Richard Austin

I had locked myself out of our pc and my wife had some urgent banking to deal with. I rang and left a message out of desperation expecting a lot of faffing and a big bill, at best.. A few minutes later, my call was returned and a time and hourly rate was agreed. Within the thirty minutes predicted, Phoenix had started to fix a more complex problem than I expected. Within the hour he had resurrected access to Windows 11, reinstated most of our usual sites (which had been wiped), resolved a problem with our security software and a long standing problem which affected a few sites but not others. This last was probably the result of re setting W11, which had come pre-loaded with the pc. A full sixty minutes of flashing fingers. Even gave us tips on replacing our old mobiles, bonus. Hope not to need them again, but if I do ....

The time had come to replace my old laptop and printer but, as a pensioner with very little knowledge of computers, the prospect of doing so was quite daunting. I need not have worried. I found an advertisement for CPS in a local directory and phoned to ask if they could help me. They could. I explained what I needed and in no time Neil came to my house with suitable replacements and set everything up. A week or two later I phoned him again to ask for some Windows 11 tuition. He came the following day. The service I received was outstanding - competent, prompt, obliging and friendly. I would not hesitate to recommend Neil and his company.

Excellent service as always. A new PC was required and all action was very prompt, efficient and great value. Neil was very helpful. A first class, very reliable firm who can be always be relied upon. We are lucky to have then in Congresbury.

After far too long suffering the frustration of a painfully slow Laptop, constantly watching "the Circle of Doom", I finally decided to do something about it. Thanks to Which Trusted Trader I found CPS Ltd. I phoned CPS on Monday and a home visit was arranged for 10am on Tuesday. Phoenix arrived punctually and within minutes diagnosed my laptop had a faulty SSD. After further investigation he identified the HDD I required to replace the faulty part. Phoenix knowledge was exceptional. He kept me informed throughout of his findings, my options, and costs involved. I decided to have a new HDD fitted, which Phoenix had in his vehicle. Within 2 hours he had diagnosed, repaired and transferred everything onto the new HDD, leaving me with what feels like a brand new Laptop. I can't thank CPS enough for the service they have provided and won't hesitate to use them again, should I ever require them. Thank you.

We had advised BT that we were moving but had also advised them in good time that the move wasn't going to happen. On the morning of the 17th October we found that everything had been disconnected - phone, Broadband etc. As we are both elderly and my hearing isn't good we contacted Neil Buzzard who came out very promptly and took over the phoning to BT and generally helping us out. Between then and the 31st he was in contact with us and also had visits from Phoenix. We are so grateful that they helped us out in such a friendly and professional manner and I would highly recommend them..