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Trusted Traders

Connected Gas Heating & Water Limited

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5.0

68 Reviews

Opening Hours
Today - 08:00–05:30
  • Monday 08:00–05:30
  • Tuesday 08:00–05:30
  • Wednesday 08:00–05:30
  • Thursday 08:00–05:30
  • Friday 08:00–05:30
  • Saturday 08:00–05:30
  • Sunday - Closed

About

We are a local family business based in Easington, offering quality service from friendly, helpful staff.

We cover Sunderland, Durham, Hartlepool and surrounding areas. Our highly trained Gas Safe engineers pride themselves in high quality service; installing full new heating systems, replacing boilers, servicing & maintaining heating systems, repairs and more.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Boiler repair
    • Gas cooker installation
    • Gas emergencies
    • Gas fire repair and servicing
    • Power flushing
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Gas installers

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
68 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Great price for work, on time and very tidy workers
Customer Service
Quality
Value
We had a new Baxi Boiler installed, the job required old boiler be removed as well as the removal of the old Water tank, both of these jobs done very quickly, very neatly any mess swept straight up, new pipes were put under the floor to make it a very tidy job. Neil had given a quote for the job which he honoured, his team of 3 very pleasant, polite, hard-working young men were a credit to Neils company, they never stopped working, had to push them to stop for a drinks break at lunchtime, once work was completed, Ellis took time to explain controls etc on new Boiler. We would highly recommend this Company, who we have used for over 12 years now, to service previous boiler yearly etc, we have recommended this company to Friends and Family many times. Neil is always available to help if we have a Heating emergency, we have found the company time management, workmanship, attention to detail is always of the highest standard.
Customer in County Durham Posted on 30/11/2020 , work completed 26/11/2020
Trustworthy, Reliable & efficient with competitive prices
Customer Service
Quality
Value
Been using this local company over the last few years and can highly recommend. They have serviced our previous boiler etc. and have recently installed a new one (due to age) which was fitted on the agreed date to the agreed price. Neil and his company offer friendly advice ( glad we chose the "Hive "option) as well as great aftercare and competitive prices. Above all, it's a real bonus to find a company who are reliable, trustworthy, and efficient.
Customer in County Durham Posted on 19/11/2020 , work completed 15/10/2020
New Central Heating System
Customer Service
Quality
Value
Neil and his team fitted a new central heating system and two new radiators. They removed an old back boiler and water tank and replaced them with a Baxi combi boiler. They replaced pipework which was originally boxed in throughout the house and placed them under floorboards so they weren't visible. Neil took on board everything I asked for and the work was carried out to a very high standard at a very reasonable price. I would highly recommend Connected Gas Heating and Water Ltd.
Customer in County Durham Posted on 19/11/2020 , work completed 10/08/2020
A very efficient company
Customer Service
Quality
Value
Neil, the owner of Connect, give me a quote for a new Baxi Combi Boiler and the quote I received for the boiler and fitting was very reasonable. He arranged the fitting to be carried out on a Friday morning and the work was all completed by 2 pm and he left the work area all cleaned up. He explained to me how to work the thermostat and Hive connection before he left our premises. Neil did say that if there are any problems just to give him a call. He has set up an annual visit to service the boiler and I have every confidence this will be carried out in a professional manner. I would definitely recommend Connect to anyone. Kind regards
David Posted on 14/11/2020 , work completed 23/10/2020
Professional, patient, polite, respectful and efficient.
Customer Service
Quality
Value
We asked for a price for our boiler to be serviced, and to fit a new room thermostat. Neil was very helpful and we found the price very reasonable and agreed for the work to be done. Neil came out very punctual, he was very helpful, polite, respectful ,honest and efficient. He serviced the boiler and explained about the new thermostat, and how it worked, (very clean workmanship aswell) he said if we had any problems not to worry, just give him a call and he'd sort it out. Over the next few days we realised the stat didn't seem to be working properly, we weren't sure if it was something we were doing. We gave Neil a ring and true to his word he said he would come out. He came out in less than an hour, again very polite and respectful, he replaced the thermostat no problem. Again he reassured us if we had any problems not to worry, just call. We're extremely happy with the work done and the efficiency and professionalism in every aspect. The stat is very simple to use and works perfectly. We would highly recommend this company in every aspect. We will certainly continue to use this company for all our needs in future. We only wish we had known about this company before now.
Customer in County Durham Posted on 28/10/2020 , work completed 21/10/2020
Highly Recommended.
Customer Service
Quality
Value
Finally a genuine and professional company. Neal did an excellent job at short notice repairing our boiler. We would highly recommend this company.
Customer in County Durham Posted on 28/10/2020 , work completed 27/10/2020
Annual boiler service 2 part valve replacement/new control panel
Customer Service
Quality
Value
This work was carried out to the agreed schedule and budget. We were very impressed with the high standard and efficiency, general communication,. and professional standard of this company. Neil is a very pleasant well mannered gentleman. We will used this company again in the future and highly recommend them. We have used Which? for recommendations on other products etc our Energy suppliers, and have been delighted with all companies checked and vetted by which.
Eve and Kenny Pryor in County Durham Posted on 22/10/2020 , work completed 21/10/2020
Great Job completed on time
Customer Service
Quality
Value
Very happy with our new gas boiler replacement. Job completed on time and by a great set of lads, very clean job and very polite, couldn’t fault them. Nothings a bother for Neal, all your questions answered and very professional. Can’t praise them enough, highly satisfied, a great team.
Customer in County Durham Posted on 01/10/2020 , work completed 01/10/2020
Great Job. Great Company.
Customer Service
Quality
Value
Contacted Neil after hearing then reading positive reviews about Connected and I'm pleased I did. He came out straight away and gave me sound, uncomplicated, straightforward advice as to my best options for a new central heating system including replacement radiators throughout the house and left me with a quote stating exactly what they would do, which left me feeling confident. They slotted the job in really quickly and completed the work in the space of 2 days which was great. I didn't know what extent of upheaval there would be for such a big job but Neil was true to his word and I was able to come home from work and carry on as normal with minimal disruption. The team were honest and reliable so much so I just left them with my keys for the days they were there. They did a very neat job and carried out the work to a very high standard. Most importantly I was left with a fantastic, new, economical central heating system. The house was instantly much warmer and the water runs so much hotter in such a short time which has never been the case. Neil and his team went above and beyond the work that was paid for which I was over the moon about and I feel assured I have no worries at all should there be a problem in the future due to Neil's aftercare plan and 7 year warranty. A big thank you Neil and team - all of a sudden I'm not dreading the winter months.
Customer in County Durham Posted on 06/06/2019 , work completed 04/06/2019
Excellent advice and service
Customer Service
Quality
Value
Was having trouble with the heating in the house and thought I needed a new boiler. Got a few quotes etc, but Neil checked the boiler and it was our radiators that needed sorting. Had all of them replaced, got new pipe work in plus a water softener and magna clean. The team did a great job and didn't stop working. The house is now cosy and the radiators look great, plus cost less than a new boiler.
Ctuson Posted on 06/11/2018 , work completed 06/11/2018