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Endorsed by Which? Trusted Traders

Connected Gas Heating & Water Limited

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4.9

77 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–17:30
  • Sunday - Closed

About

We are a local family business based in Easington, offering quality service from friendly, helpful staff.

We cover Sunderland, Durham, Hartlepool and surrounding areas. Our highly trained Gas Safe engineers pride themselves in high quality service; installing full new heating systems, replacing boilers, servicing & maintaining heating systems, repairs and more.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Boiler repair
    • Gas cooker installation
    • Gas emergencies
    • Gas fire repair and servicing
    • Power flushing
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Gas installers

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
77 reviews
Customer Service
5.0
Quality
4.9
Value
4.9
Sort by
Excellent response and workmanship!
Customer Service
Quality
Value
Connected will now be my go to plumbing and heating engineers! We had a few problems with our gas combi boiler. Contacted Connect and an early appointment was arranged. Neil attended, he immediately diagnosed the issues, the necessary parts were ordered and were fitted within two days. The boiler is now running perfectly! Neil kept me updated regarding the repair and his arrival times which was refreshing because I could easily arrange my other commitments. He was very efficient, obviously knew his trade, respected our home and was extremely tidy. A cut above the rest! We will require his skills in the near future and he’s already got the job. Thank you very much Neil!
Customer in County Durham Posted on 24/04/2022 , work completed 22/03/2022
100% Brilliant
Customer Service
Quality
Value
I texed this gas engineer 1st thing today saying my daughters heating was off and she has a baby and 3 school children. I was in a right panic to say the least. The engineer got straight back to me and after several messages between us I was able to get the pilot light and the heating on! I have never seen this high level of service before, no call out or work done, he got my daughters heating on by text! Can't rate this gas engineer highly enough. Thank you very much!
Customer in Tyne and Wear Posted on 07/12/2021 , work completed 07/12/2021
A Job Well Done
Customer Service
Quality
Value
Connected recently fitted a new boiler for us. The price was very competitive, but what really impressed was their commitment to customer satisfaction. They turned up when agreed, carried out a very neat job and left no mess behind. Neil and his team also replaced a lot of untidy old pipework without being asked to do so. The resulting job far exceeded our expectations. I will certainly be using Connected in the future and would not hesitate to recommend them.
Customer in County Durham Posted on 21/11/2021 , work completed 18/10/2021
Really Good
Customer Service
Quality
Value
Everything about this company has been really, really good. I can't fault them at all.
Which? Trusted Traders Consumer Posted on 06/05/2021 , work completed 05/06/2020
Wouldn't hesitate to have him back
Customer Service
Quality
Value
The service was excellent. Neil arrived early Monday morning 19th, he diagnosed the fault, repaired it so that we could have hot water. Came back the 20th with new parts and finished the repair really quickly.
Which? Trusted Traders Consumer Posted on 22/04/2021 , work completed 19/04/0201
Job well done
Customer Service
Quality
Value
Had a new boiler fitted. The service was quick, efficient and excellent value for money. Neil goes the extra mile to help and his team of gas fitters are professional and did a fantastic job. I really cannot praise this company enough and I will look no further for a company to do the annual service. Neil and his team are without doubt a company you can trust. Cheers guys, a job well done. Many thanks Joseph.
Joseph in County Durham Posted on 31/03/2021 , work completed 31/03/2021
Reliable, efficient and trustworthy
Customer Service
Quality
Value
Wanted a new boiler and within a week I’d had a quote and a new boiler installed. I had a hive thermostat fitted they set this up with no problems. The work was carried out in my brand new kitchen and they fitted it within a cupboard which was a tight squeeze but did so with no damage, left left no mess and took old boiler away. Would definitely recommend to anyone needing a new boiler or plumbing work. Price that I was quoted was very reasonable and they will service this yearly. Couldn’t be happier.
Customer in Tyne and Wear Posted on 15/03/2021 , work completed 10/03/2021
Gas Boiler installation and annual service
Customer Service
Quality
Value
I contacted Connected Gas back in Feb 2020. The original boiler was in the loft in my bungalow and was difficult to access. The pipe run was very long, consequently it took an age for hot water to reach the taps. Connected Gas install a new Baxi in ground floor cupboard. This work was done at a very reasonable price, done quickly and efficiently. Work carried out was excellent. I have since had an annual service. Again, completed quickly and efficiently at a very reasonable cost. I would definitely recommend Connected Gas.
Customer in Hartlepool Posted on 25/02/2021 , work completed 25/02/2021
Long time satisfied customer
Customer Service
Quality
Value
Have been using connected for over 15 years did my 1st boiler and has been servicing this boiler the whole of the time. Was due to get a new boiler and Neil was very quick to sort out the replacement. Ellis (Neil's son) did a fantastic job quick to replace and very clean workman no cleaning needed after he had finished. Will also continue to use for the yearly service and any gas related needs. Excellent company always quick to respond to anything. Highly recommend
Customer in County Durham Posted on 05/12/2020 , work completed 14/11/2020
Great price for work, on time and very tidy workers
Customer Service
Quality
Value
We had a new Baxi Boiler installed, the job required old boiler be removed as well as the removal of the old Water tank, both of these jobs done very quickly, very neatly any mess swept straight up, new pipes were put under the floor to make it a very tidy job. Neil had given a quote for the job which he honoured, his team of 3 very pleasant, polite, hard-working young men were a credit to Neils company, they never stopped working, had to push them to stop for a drinks break at lunchtime, once work was completed, Ellis took time to explain controls etc on new Boiler. We would highly recommend this Company, who we have used for over 12 years now, to service previous boiler yearly etc, we have recommended this company to Friends and Family many times. Neil is always available to help if we have a Heating emergency, we have found the company time management, workmanship, attention to detail is always of the highest standard.
Customer in County Durham Posted on 30/11/2020 , work completed 26/11/2020