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Trusted Traders

Connected Gas Heating & Water Limited

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4.9

73 Reviews

Opening Hours
Today - 08:00–05:30
  • Monday 08:00–05:30
  • Tuesday 08:00–05:30
  • Wednesday 08:00–05:30
  • Thursday 08:00–05:30
  • Friday 08:00–05:30
  • Saturday 08:00–05:30
  • Sunday - Closed

About

We are a local family business based in Easington, offering quality service from friendly, helpful staff.

We cover Sunderland, Durham, Hartlepool and surrounding areas. Our highly trained Gas Safe engineers pride themselves in high quality service; installing full new heating systems, replacing boilers, servicing & maintaining heating systems, repairs and more.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Boiler repair
    • Gas cooker installation
    • Gas emergencies
    • Gas fire repair and servicing
    • Power flushing
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Gas installers

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
73 reviews
Customer Service
5.0
Quality
4.9
Value
4.9
Sort by
Wouldn't hesitate to have him back
Customer Service
Quality
Value
The service was excellent. Neil arrived early Monday morning 19th, he diagnosed the fault, repaired it so that we could have hot water. Came back the 20th with new parts and finished the repair really quickly.
Which? Trusted Traders Consumer Posted on 22/04/2021 , work completed 19/04/0201
Job well done
Customer Service
Quality
Value
Had a new boiler fitted. The service was quick, efficient and excellent value for money. Neil goes the extra mile to help and his team of gas fitters are professional and did a fantastic job. I really cannot praise this company enough and I will look no further for a company to do the annual service. Neil and his team are without doubt a company you can trust. Cheers guys, a job well done. Many thanks Joseph.
Joseph in County Durham Posted on 31/03/2021 , work completed 31/03/2021
Reliable, efficient and trustworthy
Customer Service
Quality
Value
Wanted a new boiler and within a week I’d had a quote and a new boiler installed. I had a hive thermostat fitted they set this up with no problems. The work was carried out in my brand new kitchen and they fitted it within a cupboard which was a tight squeeze but did so with no damage, left left no mess and took old boiler away. Would definitely recommend to anyone needing a new boiler or plumbing work. Price that I was quoted was very reasonable and they will service this yearly. Couldn’t be happier.
Customer in Tyne and Wear Posted on 15/03/2021 , work completed 10/03/2021
Gas Boiler installation and annual service
Customer Service
Quality
Value
I contacted Connected Gas back in Feb 2020. The original boiler was in the loft in my bungalow and was difficult to access. The pipe run was very long, consequently it took an age for hot water to reach the taps. Connected Gas install a new Baxi in ground floor cupboard. This work was done at a very reasonable price, done quickly and efficiently. Work carried out was excellent. I have since had an annual service. Again, completed quickly and efficiently at a very reasonable cost. I would definitely recommend Connected Gas.
Customer in Hartlepool Posted on 25/02/2021 , work completed 25/02/2021
Long time satisfied customer
Customer Service
Quality
Value
Have been using connected for over 15 years did my 1st boiler and has been servicing this boiler the whole of the time. Was due to get a new boiler and Neil was very quick to sort out the replacement. Ellis (Neil's son) did a fantastic job quick to replace and very clean workman no cleaning needed after he had finished. Will also continue to use for the yearly service and any gas related needs. Excellent company always quick to respond to anything. Highly recommend
Customer in County Durham Posted on 05/12/2020 , work completed 14/11/2020
Great price for work, on time and very tidy workers
Customer Service
Quality
Value
We had a new Baxi Boiler installed, the job required old boiler be removed as well as the removal of the old Water tank, both of these jobs done very quickly, very neatly any mess swept straight up, new pipes were put under the floor to make it a very tidy job. Neil had given a quote for the job which he honoured, his team of 3 very pleasant, polite, hard-working young men were a credit to Neils company, they never stopped working, had to push them to stop for a drinks break at lunchtime, once work was completed, Ellis took time to explain controls etc on new Boiler. We would highly recommend this Company, who we have used for over 12 years now, to service previous boiler yearly etc, we have recommended this company to Friends and Family many times. Neil is always available to help if we have a Heating emergency, we have found the company time management, workmanship, attention to detail is always of the highest standard.
Customer in County Durham Posted on 30/11/2020 , work completed 26/11/2020
Trustworthy, Reliable & efficient with competitive prices
Customer Service
Quality
Value
Been using this local company over the last few years and can highly recommend. They have serviced our previous boiler etc. and have recently installed a new one (due to age) which was fitted on the agreed date to the agreed price. Neil and his company offer friendly advice ( glad we chose the "Hive "option) as well as great aftercare and competitive prices. Above all, it's a real bonus to find a company who are reliable, trustworthy, and efficient.
Customer in County Durham Posted on 19/11/2020 , work completed 15/10/2020
New Central Heating System
Customer Service
Quality
Value
Neil and his team fitted a new central heating system and two new radiators. They removed an old back boiler and water tank and replaced them with a Baxi combi boiler. They replaced pipework which was originally boxed in throughout the house and placed them under floorboards so they weren't visible. Neil took on board everything I asked for and the work was carried out to a very high standard at a very reasonable price. I would highly recommend Connected Gas Heating and Water Ltd.
Customer in County Durham Posted on 19/11/2020 , work completed 10/08/2020
A very efficient company
Customer Service
Quality
Value
Neil, the owner of Connect, give me a quote for a new Baxi Combi Boiler and the quote I received for the boiler and fitting was very reasonable. He arranged the fitting to be carried out on a Friday morning and the work was all completed by 2 pm and he left the work area all cleaned up. He explained to me how to work the thermostat and Hive connection before he left our premises. Neil did say that if there are any problems just to give him a call. He has set up an annual visit to service the boiler and I have every confidence this will be carried out in a professional manner. I would definitely recommend Connect to anyone. Kind regards
David Posted on 14/11/2020 , work completed 23/10/2020
Professional, patient, polite, respectful and efficient.
Customer Service
Quality
Value
We asked for a price for our boiler to be serviced, and to fit a new room thermostat. Neil was very helpful and we found the price very reasonable and agreed for the work to be done. Neil came out very punctual, he was very helpful, polite, respectful ,honest and efficient. He serviced the boiler and explained about the new thermostat, and how it worked, (very clean workmanship aswell) he said if we had any problems not to worry, just give him a call and he'd sort it out. Over the next few days we realised the stat didn't seem to be working properly, we weren't sure if it was something we were doing. We gave Neil a ring and true to his word he said he would come out. He came out in less than an hour, again very polite and respectful, he replaced the thermostat no problem. Again he reassured us if we had any problems not to worry, just call. We're extremely happy with the work done and the efficiency and professionalism in every aspect. The stat is very simple to use and works perfectly. We would highly recommend this company in every aspect. We will certainly continue to use this company for all our needs in future. We only wish we had known about this company before now.
Customer in County Durham Posted on 28/10/2020 , work completed 21/10/2020