Core Sash Windows

The Core Sash Windows team supplied and fitted two bay windows to our victorian house. Plus casement windows to our loft extension. Last year we had quotes for PVC sash windows and decided wood would be preferable. Core Sash Windows quote was very competitive in comparison. All members of the team were very professional. The fitters and decorators made every effort to minimise disruption to our household. Covering every piece of furniture during the works and thoroughly cleaning up before leaving each day. Everything was sound and secure at the end of each day. We're very happy with the quality and value of the finished product and are very happy to recommend Core Sash windows.

Great job on installing windows and door - very efficient all round & making the new kitchen/bathroom look really light, the existing repaired ones feel a lot better insulated too.

Good standard of workmanship and truly effective and attractive product. My windows were big & draughty, now they are light & stylish and I'm cosy and warm!

The workmanship on a not so simple couple of sash windows is remarkable. the quality of the finished and installed product is excellent.

Our windows and door are fantastic, exactly what we wanted. Everybody that we dealt with was excellent -professional, kind and helpful. Core sash windows did a great service and I would definitely recommend them. The quality of the windows and door is really second to none.

The windows look amazing. I didn't realise how bad they were until they were replaced. Seems like excellent quality and the installation was carried out quickly and efficiently

The windows are great, the installation team delivered as agreed, they covered the rooms well to protect from dust and cleaned up after themselves well. The decoration after the windows were installed was of high quality too and it was great to see that there was a team visiting daily during the installation process to check on the work and answer any concerns we had. In particular, Mario was great from when he first came to take final measurements to the end when he made sure our roman blinds were back up properly. We used another company before finding Core Sash Windows and had 1 window and 1 door replaced. Their installation was poor leaving cracks on the outside and they did not restore the inside to the original state. They were also quite a bit more expensive. I'm sorry I didn't find Core Sash Windows earlier, it was such a more pleasant experience. Thank you!

Excellent workmanship, nice windows, courteous workers, cleaned up thoroughly. This was done very recently so I can't comment on longevity but the windows look and feel great. I could have used a more detailed description of the windows: I wasn't told about certain details - e.g would I want 'security' knobs, why I wasn't I getting decorative 'horns' on inside? But on the whole really good service ~Many thanks though for a lovely job.

Very proactive - surveyor turned up on time as did fitter. Extremely tidy job and very effective"

Core replaced 2 small single glazed sash windows in summer 2016, problems arose straight away. Despite 6 attempts to rectify, 10 different people from Core attending, they were unable to resolve to acceptable level. They spent total of 8 days, over a 10 month period working on 2 windows. Some of the issues (too many to list)-initial fitting–left a gap 5 cm wide, 2 mm high, could see straight through to outside. Wood severely splintered in the corner joints, paint on glass, holes in timber, paintwork lumpy, dents in putty. When the second fitter saw the newly fitted windows, they asked me twice if they were the old windows. On another occasion, strips of sealant were left hanging off wood, sashes made screeching noises when opened/closed. Manager did attend once, used his credit card to try & smooth out uneven putty, he admitted putty & paintwork was not good. Within 2 weeks of installation, the putty developed multiple deep cracks, within 2 months it was loose and moved. Core replaced the putty-their attempt was wonky, uneven & lumpy. A few months later, Core returned to paint the putty. Paint started creasing within hours, within days started cracking & flaking off. Their reasoning was that it ‘must have rained and been sunny on the putty’. Paint continues to flake & fall off. Core had the substandard windows made by another company. Core’s manager refused to take responsibility for windows. Ungenerous discount given doesn’t cover distress, upset & major inconvenience caused to me + I will have to pay for new windows.