Endorsed by Which?

Cotswold Heating Solutions Ltd

4.9

67 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Cotswold Heating Solutions is a family run business situated in the heart of the beautiful Cotswolds. We provide our customers with the very latest in modern, efficient and stylish ELKAtherm German electric heating and Sunamp hot water systems. ELKAtherm radiators are A++ energy rated for total efficiency.

What drives us is our passion to bring you the future of electric heating which will in turn give you ultimate control and subsequently, the ability to manage the heat you use and therefore achieve lower energy bills.

At Cotswold Heating Solutions we realise that reputation is everything and word of mouth recommendation is the best form of marketing. A large proportion of our business comes directly from recommendations from customers whom have experienced what we have to offer and love the bespoke solutions we offer.

We always carry out a FREE home survey which ensures that we meet your exact requirements as well as those of your home.

What we do

  • Heating contractors

  • More Services

    • electric heating installation
    • electric radiators

Customer reviews

Why you can trust these reviews

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4.9
67 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
An excellent local service
Customer Service
Quality
Value
I had a new electric heating system installed in my flat. The initial visit went very well, with a clear explanation of what was needed, the total cost and likely timescale for ordering and completion. The new radiators I had ordered arrived more quickly than expected and were installed the following week in less than one day. The workers, who had to transport these heavy items some distance to my flat, were polite, friendly and efficient throughout. The instruction manual is easy to use. Communication with this company is easy and personal - no waiting for a robot-like answer! I am delighted and recommend them.
Customer in Bath and North East Somerset Posted on 15/03/2024 , work completed 11/03/2024
Installation of Sunamp heat battery and Elkatherm radiators
Customer Service
Quality
Value
Wanting to move away from fossil fuels we carried out research into heating and hot water solutions for our house. We obtained brochures from a small number of companies and had visits from Cotswold and others. From the beginning we liked their ethos of being a family company offering premium products with Simon taking time and care to answer numerous questions and provide variations on the original estimate. Once we placed our order we were put in touch with Hilary who was excellent at overseing the whole installation, liasing with us on dates and answering any further questions we had. The installation took three days as they had expected. The team (Finn, Luis, Mark and Toby) arrived on time each day and took care to lay down protective covers. They were excellent at problem solving and carried out the work effectively while answering all of our questions along the way. The team cleared up well and took away our old radiators, water tank, pipes etc. So far, the Sumamp heat battery together with the Fonital bathroom towel rail and the Elkatherm radiators have performed well. We wouldn't hesitate to recommend this company. The products are premium and the customer service is exemplary.
Customer in South Gloucestershire Posted on 07/02/2024 , work completed 22/11/2023
Outstanding
Customer Service
Quality
Value
I am lucky to live near Stroud. Needing a replacement storage heater I came across this company, cannot remember how, maybe google.. I was sold as soon as I walked into their offices. The service before during and afterwards was outstanding. Good communication with emails and response time. Should there be a mishap I am confident that I will be well looked after. Impressive reviews.
Customer in Gloucestershire Posted on 23/10/2023 , work completed 29/09/2023
Highly recommended
Customer Service
Quality
Value
Very reliable, always helpful, and always maintained contact. Kept up to date with what was happening.
Which? Trusted Traders Consumer Posted on 13/09/2023 , work completed 12/08/2023
The trader replied (on 14/09/2023)
Thanks for your lovely review, it means a lot to us.
New radiators and towel rack
Customer Service
Quality
Value
Purchased standard white radiators and a towel rack. The process was very smooth and efficient from the start to the end and communication was excellent by the sales rep, Russell and office contact Hilary. The actual installation of the heaters and the towel rack was done by Mark and Toby - efficient, friendly, helpful, clean. They also explained the operation via the App very well. I would highly recommend Cotswold Heating Solutions.
Customer in Oxfordshire Posted on 11/09/2023 , work completed 04/09/2023
Great service from start to finish
Customer Service
Quality
Value
From the first initial contact, to the home visit and through to the installation, the service was outstanding. We had old, dated storage heaters changed for new electric radiators. The rep (can't remember his name, sadly) was spot on and explained everything to my elderly mother in great detail about what would happen and when, that was easy to understand. Hilary in the office kept us up to date every step of the way. Toby and Mark, the fitters, were amazing from start to finish. They were very efficient and very nice people. They explained everything about how to use the new radiators with the app. They are very knowledgeable and cheery with it. My Mum is very pleased with the products, as am I and the service was first class. The price was a lot less than we had both anticipated and proved great value for money. I would highly recommend Cotswold Heating Solutions Ltd.
Customer in Gloucestershire Posted on 01/08/2023 , work completed 21/07/2023
The trader replied (on 14/09/2023)
Thank you very much for your testimonial. I will pass on your kinds words to Mark, Toby and Hilary who all work so hard to uphold the highest standards which we set. We hope your Mum has many years of comfort from the new heating system.
Happy customer
Customer Service
Quality
Value
Completely happy customer from beginning to end after having new heating installed. Customer service were very helpful and friendly, from office staff through to sales and engineers. Would highly recommend using Cotswold Heating Solutions.
Customer in Swindon Posted on 29/06/2023 , work completed 12/06/2023
The trader replied (on 04/07/2023)
We are so pleased to have been able to help and hope you enjoy your new Elkatherm electric heating for many years to come.
Happy customer
Customer Service
Quality
Value
In the first instance I received a personal visit and advice from Simon in choosing the right heaters in the right places for my bungalow. Later, Toby and Finn, Cotswold-Heating-Solutions fitters, did an excellent job installing my new A++ Elkatherm electric heaters in every room and showed me how to use them. These handsome, top notch German-made highly efficient heaters will make my bungalow warm and cosy all winter long as I see savings in my electricity output. I am delighted I chose Cotswold-Heating-Solutions and I know I can rely on them should I need advice in the future.
Christine in Wiltshire Posted on 27/06/2023 , work completed 16/06/2023
The trader replied (on 04/07/2023)
Many thanks for your wonderful review Christine, it was a pleasure working with you and we know you will love the benefits of your new Elkatherm radiators for many years to come.
Replacement hot water and electric radiator
Customer Service
Quality
Value
Late last year we used Cotswold Heating Solutions to replace the old immersion tank with a SunAmp battery water heater and an electric kitchen radiator. Simon quoted and was friendly and knowledgeable. The quote was competitive and the work undertaken in good time, quickly and efficiently. The fitters were polite and tidy as well. Only minor issue (not the companies fault) was the app for the kitchen heater didn’t run IOS as it was so new. They swapped the controller to a different one that did use IOS and would be in touch with the new one when the app was running. The SunAmp water heater is brilliant. Mains pressure hot water, can be charged by solar or cheap let night rate electric. It feels so much cleaner and not having the boiler on to heat water either is great. A few months on and Cotswold Heating had kept us in mind and remembered we needed the different control panel for the radiator without my prompting. Came out and swapped over with no hassle and again friendly workmen. Great service and would highly recommend.
Roderick in Gloucestershire Posted on 31/05/2023 , work completed 26/05/2023
The trader replied (on 04/07/2023)
Many thanks for your review Roderick, it was great working with you, and the Sunamp thermal heat store for hot water is a fantastic choice to integrate with your solar PV, reducing your reliance on grid electricity to provide all of your hot water needs. Thanks for bearing with us while our new App (Ecomfort) was rolled out across Android devices initially, then iOS devices. It is a fantastic, user-friendly App and graphical interface which gives even greater control and functionality of your Elkatherm radiators - from anywhere in the world!
New radiators fitted
Customer Service
Quality
Value
Toby and Mark who fitted our new radiators were very prompt polite and efficient with this installation. They were very attentive in performing also explaining the instructions of operation. Hopefully the heaters will be as effective as they appear to be.
Fred in Gloucestershire Posted on 22/05/2023 , work completed 22/05/2023
The trader replied (on 04/07/2023)
Thanks for your kind words Fred, it was a pleasure helping you with your electric heating upgrade. We know you will love your new Elkatherm heating and remain at your disposal should you have any questions when the colder weather arrives.
ELKATHERM RADIATORS AND SUNAMP INSTALLATION
Customer Service
Quality
Value
After considerable research, I chose Cotswold Heating Solutions. Not only did they answer the phone immediately they were always knowledgeable and informative. Initially, I was slightly nervous as it was a considerable outlay for my rental property but I believe in the long term a canny investment as endorsed by my accountant and Estate Agent. It will make my property more saleable, no more outdated old fashioned storage heaters and an inefficient water cylinder with no header pressure putting prospective buyers off. My 2 new ELKATHERM radiators look super smart and my tenant was rewarded after a long day in London with a very hot bath provided by my thermal heat battery SUNAMP. The water pressure is fantastic and it looks so smart in the cupboard and has created much more storage space. The radiators APP is so easy to use. It took about 3 hours in total and Toby, Mark, and Ricky couldn’t have been more professional. The changeover with the electricity supplier OCTOPUS was seamless so all in all myself and tenant are extremely pleased. Also having spoken with people who say the removal of old storage heaters is difficult this was not the case with Cotswold Heating Solutions. I would have no hesitation in recommending them to you.
Customer in Oxfordshire Posted on 22/05/2023 , work completed 17/02/2023
The trader replied (on 04/07/2023)
Many thanks for your lovely review and we are glad to have helped in modernising your heating and hot water systems. It is a comfort to landlords, knowing that they have a maintenance-free solutions keeping tenants warm and also with plenty of hot water. I would like to think that one of the benefits will be less 'tenant churn' with a state of the art heating and hot water system in place which will in turn mean happy tenants. Happy tenants obviously stay longer too!
Fantastic service from a friendly company
We had a survey done with Cotswold Heating Solutions after moving into an all-electric flat in November 2022, and soon discovering that the hot water tank and wet central heating system was terrible. The cost to run it, in comparison with what we got from it, was awful. Even on an Economy 7 tariff with cheap electric overnight. Russell attended and conducted a survey, measuring up each room in order to recommend radiator sizes, and also checking that we could accommodate a Sunamp. He is a credit to the company - really friendly and helpful in answering all our questions, as well as some follow ups after he had left. We decided to opt for a Sunamp first of all (radiators most likely later in the year due to our financial reasons). As part of the price, the team also removed our hot water tank and radiators. The team were very efficient and friendly people - who also gave us a thorough demonstration of how the Sunamp works before they left. It's only been about three weeks so far, but we are already seeing savings on our daily electric use, and it's so good to get hot water on demand as opposed to relying on it staying hot all day in the cylinder. Added to that, the Sunamp uses half the kWh input that the cylinder did. It's been a no brainer for us in terms of solving the hot water problem we had. I would recommend Cotswold Heating Solutions to anyone. Everyone I dealt with was great.
Customer in Oxfordshire Posted on 26/04/2023 (Reviewer did not use service)
The trader replied (on 04/07/2023)
Thanks for your kind review and we are really pleased that you are loving your new Sunamp Thermino thermal store for hot water. Even better is that you are already seeing serious savings on running costs when compared to your previous water heater - long may they continue! We will pass your kind words about Russell on and agree, he is a real credit to the company - as all of our team are.
Impressive work with excellent customer service
Customer Service
Quality
Value
I found this company via a Google search after looking at other firms. They provided a quick efficient quote which was very competitive. The person who attended to prepare the quote was extremely knowledgeable and helpful. Once I decided to go ahead they provided the heater quickly and efficiently. The work was carried out to a high standard and I am delighted with the result.
Customer in Herefordshire Posted on 25/04/2023 , work completed 23/02/2023
The trader replied (on 04/07/2023)
Thank you for your positive review, it means a lot to all of us at CHS.
A big improvement
Customer Service
Quality
Value
We recently replaced our old night storage radiators and hot and cold water tanks with up to date electric radiators and a new Sunamp heater. Cotswold heating carried out the work with a minimum of mess and within 5 hours all the work was completed. We were always kept informed of our orders progress until installation and any questions we had were answered quickly. Cotswold heating were competitive and for us installed the heating that best suited our needs. We would recommend Cotswold heating and are now looking forward to arm winters and plentiful hot water.
Customer in West Midlands Posted on 10/04/2023 , work completed 21/03/2023
The trader replied (on 04/07/2023)
Many thanks for your great review, we hope you enjoy your new Elkatherm radiators and Sunamp thermal heat store for hot water for years to come.
Excellent work done as promised
Customer Service
Quality
Value
We had two storage heaters downstairs which were life expired and one failed between Christmas and New Year. We contacted the company and Simon came to assess, explain everything and quote for our requirements. We were told that there was an eight week lead time and this was honored. On installation day the two installers were prompt, courteous, clean and sociable. They installed our equipment with minimal inconvenience and once done explained fully the operational settings. We have had them installed now for two weeks and are very happy with the operation.
Customer in South Gloucestershire Posted on 06/04/2023 , work completed 23/03/2023
The trader replied (on 04/07/2023)
So glad that we met your expectations and you were happy with the work carried out and the Elkatherm radiators installed. Our team strives to be clear, informative and accurate in all we do and sticking to estimated timelines is also important in our quest to be as professional and reliable as we can be.
Fabulous and Efficient
Customer Service
Quality
Value
Great service! The team were a well-oiled machine! The installation of the new radiators was swift and timely. No messing around, the team got the work done working around each other really well. Really friendly and supportive. No question too silly. I am really pleased with the service from start to finish. Highly recommend CHS all day.
Customer in Gloucestershire Posted on 21/03/2023 , work completed 20/03/2023
The trader replied (on 04/07/2023)
So glad that you had a great experience. We are proud of our installers - their hard work, personalities and product knowledge. Nothing is too much for them and they always try to do it with a smile on their faces.
Very helpful staff
Customer Service
Quality
Value
I received very good service and attention from both office and installation team staff when replacing an old night storage heater. I required extra information and helpful advice in familiarising myself with new equipment and this was well supplied.
Customer in Gloucestershire Posted on 09/02/2023 , work completed 09/02/2023
The trader replied (on 23/02/2023)
Thank you for your lovely review. It was great to be able to assist and rid you of greedy, 40 year old outdated technology! We hope you love your Elkatherm A plus plus rated electric radiator for many years to come.
Great team ( fitting storage heaters )
Customer Service
Quality
Value
Cotswold heating supplies replaced my old electric storage heaters downstairs ( 3 in number ) . They arrived on time and took the old heaters out with a minimum of disruption ! Great team and also very tidy , more than pleased with this team and from initial enquiry to finish cannot fault this company ! I would reccomend them to anyone looking for a caring and professional company who do go that extra mile !
Customer in South Gloucestershire Posted on 16/12/2022 , work completed 17/06/2022
Sun Amp installation for hotwater
Customer Service
Quality
Value
Very quick from enquiry to site inspection visit. Very impressed with installers determination to get around problems like a heavy unit and stairs, and supplying dedicated electric feed to unit. The electrican and the plumber worked well together. Very tidy job. The clever bit of the setup are the electronic devices Harvi and Eddi. Harvi sees if there is any spare PV and Eddi sorts out the charging. The installer set up a booster charge between 4am and 6am so the SunAmp is charged, if it needs it, ready for the morning. In my set up, it usually means it drains the general storage battery, ready for the new day, which is ideal, and tops up with grid if needed. It will really come into its own from March when I get excess PV production.
Customer in Oxfordshire Posted on 05/10/2022 , work completed 22/09/2022
Great Elkatherm heater, great installation
Customer Service
Quality
Value
We chose to use Cotswold Heating Solutions in part due to the excellent reviews. They have not disappointed at all. A really friendly and professional team - from the initial meeting and quote through to the chaps who installed the heater. The Elkatherm heater looks great. After installation we were given a quick lesson on how the functions operate, which seem reasonably straightforward. Based on my experience I would definitely recommend this company.
Customer in Bath and North East Somerset Posted on 05/10/2022 , work completed 05/10/2022
The trader replied (on 23/02/2023)
Thank you so much for your review - it really does mean a lot to us all at CHS.
Replacement heating, water tank, mains fed shower.
Customer Service
Quality
Value
From first contact and survey the surveyor was very professional, discussed my needs and explained the best and most economical system that would benefit my needs. Order was placed and Cotswold Heating, kept me informed of the progress of my order, once my order was in stock they called and made appointment for installation and this was completed within one week of that call. The installation team were very polite, punctual,courteous and professional. They discussed any issue with installation to suit my needs rather than just go ahead and install. They were very clean and tidy tradesmen with use of dust sheets, vacuum cleaning as each area was completed. I would highly recommend Cotswold Heating Solutions for any work that may accommodate your needs. I am a professional tradesman myself and would carry out my work in others homes as I would like it done in my home, these guys filled that criteria perfectly. My personal thanks to all involved from start to finish, service, information, and updates, I seriously could not have asked for better service, Thank you.
Robert in Oxfordshire Posted on 24/09/2022 , work completed 15/09/2022
The trader replied (on 27/09/2022)
Thank you for such a lovely review Robert, it really means a lot to the entire team here at CHS. Wishing you all the very best for the future.
Elkatherm installation
Customer Service
Quality
Value
Cotswold are professional - helpful - the Elkatherm is a high quality product - great service - tidy installation. The control App would be my only gripe - it is not intuitive at all (and I'm quite good with technical stuff!)...it works fine once you get to understand it though. Expect the App will be improved over time, so not a real issue.
Customer in Oxfordshire Posted on 15/09/2022 , work completed 05/09/2022
Elkatherm heaters installed.
Customer Service
Quality
Value
Excellent service from start to finish! The whole team were really helpful and nothing was too much trouble. Great communication at every stage. The heaters were installed quickly and instructions given as to how to operate them - I also found a very helpful video on You Tube! The heaters look good and take up minimal space in a small flat. I have no hesitation in recommending this company!
Customer in Gloucestershire Posted on 29/07/2022 , work completed 22/07/2022
The trader replied (on 27/09/2022)
Thank you for such a nice review. We hope you enjoy your lovely Elkatherm warm home this winter. The power of comfort.
Excellent buying and installation experience
Customer Service
Quality
Value
Dealing with Cotswold Heating Solutions Ltd has been a pleasure from start to finish. From the initial visit, by Simon, to the installation by a very professional team I cannot fault anything. Excellent level of communication throughout the process. The installation team was prompt, efficient, friendly and did a thorough job including cleaning on completion of the installation. Detailed explanation of the heating system including zones and use of the associated app. Essentially set and forget. So pleased with the supply and fit of the heating solution that an order has been placed for a hot water system. Can't say more than that!
Customer in South Gloucestershire Posted on 12/07/2022 , work completed 11/07/2022
The trader replied (on 15/07/2022)
So glad we could help! We look forward to installing your Sunamp Thermino heat battery and know that you will be equally as pleased.
Sunamp Thermino 300e installation
Customer Service
Quality
Value
Cotswold Heating Solutions Ltd. provided and installed a Sunamp Thermino 300e to give us an electric alternative for hot water supply, allowing us to remove our gas boiler. Cotswold Heating Solutions were very good throughout my dealings with them from first call and discussion of the solution I was looking for, to organising specialist delivery (it's heavy!) and the trades needed to complete the installation. The solution is working a treat.
Customer in Berkshire Posted on 11/07/2022 , work completed 16/06/2022
The trader replied (on 12/07/2022)
Thanks for your review, we are glad to hear that you were pleased with our service and we hope you enjoy your Sunamp Thermino for many years to come.
All good
Customer Service
Quality
Value
Cotswold Heating installed Elkatherm Radiators, and a Sunamp Water Heater. This was to replace an ageing gas central heating system. They allowed two days for the installation, and it was completed in one. Five 'installers' arrived first thing, and the job was done by 'close of play'. All trades (plumbers, electricians, etc.) worked well together, and with good humour - and no blaring radio! All waste materials were removed from site and our house left in good order - just the decorating to do! We are particularly pleased with the Sunamp. This works in conjunction with our solar panels, and it makes a change to have hot water on tap - our combi boiler took an age to deliver, with considerable waste of water. From initial consultation to installation, we have been really pleased with Cotswold heating and the products they supply. We are happy customers and would whole heartedly recommend them.
Customer in Bristol City Posted on 04/07/2022 , work completed 30/06/2022
The trader replied (on 12/07/2022)
Thanks for such a lovely review. We are very proud of our installers and their professionalism as well as the way they engage with our customers. Great choice choosing Sunamp for integration with your solar panels - it makes so much sense to heat your hot water from the sun! We know that you will also be really pleased with your Elkatherm heating once the cold weather arrives.
Great work exceptional company
Customer Service
Quality
Value
I have recently had a sun amp water heater fitted previously I have had 3 Elkatherm radiators fitted. I would highly recommend Cotswold Heating Solutions, their work and customer service is second to none. Great company, highly recommended
Customer in Oxfordshire Posted on 30/04/2022 , work completed 14/04/2022
The trader replied (on 12/07/2022)
Thanks for the repeat business and kind words.
Excellent Service and Installation
Customer Service
Quality
Value
Cotswold Heating Solutions were excellent from start to finish. They were very willing to give their time and advice and kept me informed throughout the process, providing realistic delivery times. On installation day, the team arrived exactly on time and removed two old storage heaters, replacing them with two new Elkatherm radiators. I felt very confident with the installation and the radiators are very effective in heating what was previously a very cold room.
Customer in Warwickshire Posted on 15/04/2022 , work completed 30/03/2022
The trader replied (on 12/07/2022)
We are so glad that you like your Elkatherm radiators. We think they are the perfect replacement for night storage heaters - ultimately giving back control over your heating and energy bills.
Warm house
Customer Service
Quality
Value
From the first contact via email and the personal visit to talk about the product they offer, I was very impressed with this company. Thanks to their work I now have a warm pleasant environment at home as they installed Elkatherm Electric Heaters in three rooms at home. They worked to the schedule and budget agreed. The team that installed the heaters arrived on time, they were very professional, efficient, friendly, provided with all the information I needed with clarity and ease and left the place spotless. I would recommend this company to anyone that wants to move to electric supply to provide heating in their home. Every penny spent was 100% worth it. Thank you!
Customer in West Midlands Posted on 17/02/2022 , work completed 14/02/2022
The trader replied (on 12/07/2022)
Many thanks for your review and we are so pleased that we have been able to help you warm your home effectively.
Electric Radiators Installation.
Customer Service
Quality
Value
A fantastic service provided from the initial consultation to the installation. We were kept fully updated with regard to delivery and notified promptly of any delay regarding delivery due to the product being manufactured outside of the UK. Elkatherm radiators installed throughout the whole of the house bringing the heating system up-to-date. The fitting crew were prompt, courteous and a pleasure to have in our home. Everything was set up for us and a full demonstration provided as well as the info pack and how to seek help if required. The fitting crew even hoovered and tidied up all areas where they had been working. An excellent service from start to finish.
Customer in West Midlands Posted on 03/02/2022 , work completed 31/01/2022
The trader replied (on 12/07/2022)
So glad that we were able to help. We pride ourselves on a 'no mess, no fuss' service and as such, the vacuum cleaners get a regular workout! Thanks for your review.
Very Pleased with the whole experience
Customer Service
Quality
Value
Everyone was very helpful - the office staff, the engineers and Simon himself who did the plumbing in the first place. There was no sales pressure at all and all round a great experience.
Which? Trusted Traders Consumer Posted on 27/01/2022 , work completed 17/01/2022
The trader replied (on 12/07/2022)
Thanks for your review - so glad we could help. We try to do things differently and in a refreshing way and as such, there has never been, nor will there ever be any pressure selling. Time to confine it to the 1980's!
Replacement Electric Radiators
Customer Service
Quality
Value
A very professional company who take pride in their work and which is to a very good standard. Engineers arrived on time on the due date and cleaned up after their work was completed taking away the old electric radiators. We asked for 2 minor changes to the original work scope which the company were flexible enough to carry out. We would recommend the company to others seeking to install the latest technology electric heating system
Customer in Worcestershire Posted on 07/12/2021 , work completed 01/12/2021
The trader replied (on 04/01/2022)
It was a pleasure working with you and we hope you love your new heating.
A Welcome Transformation!
Customer Service
Quality
Value
I would certainly recommend Cotswold Heating Services. I had 3 Elkatherm radiators installed to replace old storage heaters. Simon visited initially to check the property, gave comprehensive advice and options, and provided the quote. The heating engineers, Ricky and Charlie, were a great team. They were careful about checking everything before they started the work. They installed and checked everything, and they left the place tidy. The set up of the app to control the radiators was straightforward too. I'll see how the heating is longer term when I've moved in completely but so far so good. It's a transformation! And not forgetting Jo in the office, always quick to respond, it was a pleasure to work with this family business. Thank you!
Customer in Bristol City Posted on 01/12/2021 , work completed 18/11/2021
The trader replied (on 04/01/2022)
Thanks for a great review and your kind words about our team - all of whom take huge pride in their work and really do try and go the 'extra' mile. Enjoy your new heating!
Cotswold Heating Solutions Ltd. Our small listed property; installations
Customer Service
Quality
Value
The work was split into two phases. 1st was strip out (gas CH, radiators, visible pipework), installation of sunamp (hot water) plus a requested variation to replace the WHB taps to the bathroom with better quality taps that I'd acquired. This occurred 5 November 2021. The 2nd phase occurred on 19 November 2021 (requested 1-2 weeks between visits, enabling some re-decoration, particularly to bathroom). During the second, we had three elkatherm heater/radiators installed, plus heated towel rail and a further requested variation - a new extractor fan. A truly excellent team of three (M, R and C), highly competent, friendly, tidy and trustworthy, were involved in the installations (including fitting interior and exterior ventilation grilles where the gas flue went through the masonry walls). We LOVE the sunamp and the elkatherm (bespoke colour) radiators. My views are that the sunamp provides water at better pressure to the shower/bath and at more immediate, consistent temperature. The heaters are versatile in the degree of control (4 mode settings) and a surprise for me was the integrated control display (no separate thermostats on walls). Gas CH cannot continue (my view) if we are to meet our environmental targets and we are glad that we have done this NOW. CHS are, in my view, well ahead of the 'field', were more competitive than the competition we invited to price, and I'd have no hesitation in recommending them to others considering making a similar eco-friendly move.
Customer in Oxfordshire Posted on 20/11/2021 , work completed 20/11/2021
The trader replied (on 04/01/2022)
Thank you for your lovely review, it was a pleasure working with you on your transition away from a gas central heating system. We hope you enjoy your Elkatherm heating and Sunamp Heat Battery for many years to come.
The perfect solution
Customer Service
Quality
Value
When we first bought our apartment the only heating was night storage running on eco 7. We knew very early on that this will not do and it g=had to be replaced with a more modern, convenient and maybe even a lower running cost. The problem for us that due to the property being Grade 11 listed Gas would be very difficult to install so electric had to be the way. I looked at various options and quotations and arriving at Cotswold Heating Solutions ticked all the boxes. We had a very good and clean installation with an Elkatherm system that worked a treat. But I made a mistake... I failed to have a radiator in our spare room which I use either as a study and a second bedroom. Over a year later I called Simon, the MD and requested this to be done. Maybe a week or two later and it was fitted - perfect. It was fitted superbly well, no panic and now our apartment is so ready for winter. Fitting these radiators may not be the cheapest solution but for us its about our comfort and thats where CHS come into their own. The programing took me a while to get my head around but now we're there. And to use an old expression 'we should have done it ages ago' - with Cotswold Heating Solutions. If this reads like a solid piece of promotional advertising copy, then its only because the service and the product deserves it. Brilliant, cant say better than that.
Customer in Gloucestershire Posted on 02/11/2021 , work completed 28/10/2021
The trader replied (on 03/11/2021)
Many thanks for your lovely review. It was a pleasure to be able to help again and we hope you enjoy your Elkatherm heating for many years to come.
Fantastic service
Customer Service
Quality
Value
From start to finish Cotswold Heating Solutions were brilliant. They surveyed our house and installed our radiators so quickly and were professional and polite throughout. Wouldn’t hesitate to recommend them if you need a heating solution!
Customer in Wiltshire Posted on 02/11/2021 , work completed 02/11/2021
The trader replied (on 03/11/2021)
So glad we were able to assist with the heating in your new house. As you had no heating it was important for us to be able to prioritise your order and I am pleased we were able to complete the installation in such a short space of time.
An efficient, technically competent and courteous service
Customer Service
Quality
Value
Cotswold Heating Solutions had been recommended to me by an experienced sustainability consultant and colleague, who provides an advisory service to Parochial Church Councils in the Diocese of Gloucester. My own domestic scheme involved C.H.S. advising on the product, the sizing and installation of three Elkatherm rads. in a reasonably large house extension. The whole process, including deferring the installation for the build to catch up with the wiring second fixings, was handled with care and attention to detail; with a very efficient installation team that happened to be led by a member of the C.H.S. family business. It has been good to support a local business, and we wish it well for the future.
Customer in Gloucestershire Posted on 01/11/2021 , work completed 28/10/2021
The trader replied (on 03/11/2021)
Great to hear that you are really pleased with your Elkatherm radiators. We love to work with customers recommended to us and as a family business we strive to go that extra mile to ensure that the entire client experience is as good as it possibly can be. Thank you for a great review and we wish you many years happiness with your Elkatherm radiators.
Installation of two Elkatherm radiators
Customer Service
Quality
Value
I was directed to Cotswold Heating Solutions by another company in the Elkatherm group who suddenly realised they didn't actually cover my area. My enquiry was dealt with very efficiently, including an apology for the situation, which was not their fault. The radiators were installed in the estimated half a day and I was shown how to operate them. It's still early days but initial calculations seem to indicate that costs will be comparable with the previous gas central heating, and the property is at the temperature I need.
Customer in Somerset Posted on 24/10/2021 , work completed 29/09/2021
The trader replied (on 03/11/2021)
Thanks for your positive review, it was a pleasure dealing with you. Customers converting to Elkatherm electric heating from Gas central heating is a huge part of our business and we like to think we are rather good at it! I'm glad the running costs seem to be similar to that of your old gas system and this is what many of our customers report back. The future is electric and with Elkatherm's A++ Energy Performance Rating, the time to be worried about running costs of electric heating is now over.
Fantastic Service!
Customer Service
Quality
Value
Needed to replace 2 old night storage heaters and had several companies out to quote. Simon (the managing director) was very friendly, knowledgeable and informative during the survey. I felt very assured that the Elkatherm radiators were the perfect choice for me. One of the things I love about them is their A++ energy performance rating. Having used the radiators I can only say how impressed I am with ease of operation and their great looks. I won't hesitate to recommend this wonderful family company to all my friends and family!
Alice in Gloucestershire Posted on 19/10/2021 , work completed 01/10/2021
The trader replied (on 21/10/2021)
Thanks Alice, we are pleased to hear how happy you are. We really appreciate the positive review and shall pass on your feedback to the entire team that has been involved in your installation.
Dissatisfied customer
Customer Service
Quality
Value
Think very carefully before using this company. No consideration was given to the lack of sockets by the salesman. This necessitated additional costs to provide spurs to radiators. After having paid £10k and losing programming during a recent power cut, I am now told it is not their problem. The call out to reprogram will be £80 plus VAT - shameful.
Customer in Gloucestershire Posted on 18/10/2021 , work completed 29/09/2021
The trader replied (on 19/10/2021)
I'm really sorry to hear you are disappointed. During the survey by our engineer (we don't employ sales people) it was explained that each radiator would plug directly into an existing socket. You were happy with this, but before installation decided you would rather us install additional power points which we duly did for you. Following a power cut it was only your towel radiator that needed reprogramming and we provided you with instructions and online video tutorials to help. We also offered to attend for a small, discounted charge which, seeing as it was through no fault of ours is surely fair to cover the cost of sending an engineer out? We wish you had spoken to us directly before leaving a negative review but please feel free to call us on 01453 368030 to chat this through if you wish.
New Elkatherm radiators!
Customer Service
Quality
Value
I am so pleased with both my new heating system and the friendly professional assistance from Simon and all the staff I engaged with from my first phone call until the installation of my 4 Elkatherm radiators. I was seeking to remove my ancient storage heaters and couldn't be happier with my choice. The old radiators were removed and the new ones installed in optimal new locations in my flat. The work was done just as Simon described it would be and at the costs he quoted on his initial visit to my home. The 2 men, Ricky and Charlie, that installed the radiators were friendly, respectful, engaging and exceptionally tidy throughout both the removal and installation process. They arrived at the time they said they would that morning and had the job completed by early afternoon. They were also very patient in their teaching session for using the system once the job was completed. I could not be happier with Simon and his team, as well as the product they have installed. Thank you Cotswold Heating!
Customer in Oxfordshire Posted on 18/10/2021 , work completed 14/10/2021
The trader replied (on 21/10/2021)
Thanks for such a lovely review. So glad you are pleased with your new Elkatherm heating and hope that you enjoy many years of highly efficient heating. We have passed on your kind remarks to the whole team.
Disappointing
Customer Service
Quality
Value
I engaged this company to install an electric heating and hot water system in my Victorian terraced house. The managing director, who is a qualified electrician, came to carry out a survey. He did not look to see if the existing electrical system was suitable to support the new installation. It wasn’t. An hour after the installation team left I had no electricity on the ground floor. They came later to provide a temporary remedy. The MD, Simon Rhys-Davies states “your electrical installation and associated condition is not our responsibility “. I would agree. However, I would suggest that the installation of a new system should not be sold to a customer without checking that the existing electrics can support the new installation safely.
Customer in Bath and North East Somerset Posted on 11/10/2021 , work completed 22/09/2021
The trader replied (on 12/10/2021)
Many thanks for your review. We value all feedback, both positive and negative as it helps us to maintain our very high standards. On this occasion I am sorry you feel that we fell short of the mark. Unfortunately your existing electrical installation harboured an electrical fault that was not evident during initial survey and only presented itself following the installation. However, we responded to the problem that evening, sending an engineer out at 21:30pm to investigate. We then ordered materials required and carried out a second visit to rectify the problem for you and all at no charge, even though it fell outside of our remit and agreed scope of works. As a family company we always go above and beyond and that is what we feel, sets us apart from our competition (as can be seen from all the other glowing reviews here) but we can only apologise that you feel this wasn't the case. Going forward we wish you all the best and hope that you enjoy your new heating and hot water solutions for many years to come. The CHS Team.
Goodbye night storage heaters ,welcome Elkatherm radiators
Customer Service
Quality
Value
With great pleasure I fully endorse the previous reviews of the excellent service provided by Simon Rhys-Davies and his team at Cotswold Heating Solutions. From my initial enquiry until the installation of my two radiators I received advice, reassurance and immediate responses to my emails. The two splendid electricians proceeded in a most workmanlike manner. All this was not easy for the team as I am deaf but communication was facilitated by everyone writing down answers and comments. There was a further complication as I live in a retirement flat and I had to submit details about Cotswold Heating to the management company before getting permission to proceed. I thoroughly recommend Cotswold Heating for a first-class service.
Customer in Wiltshire Posted on 03/10/2021 , work completed 29/09/2021
The trader replied (on 13/10/2021)
Thank you for your lovely review. I have passed on your comments to our electrician's who also appreciate your kind words. As you know, we are fully conversant with the paperwork/insurance requirements of retirement management companies and do all we can to assist customers with the completion of these forms. Anything to make life easier for the customer! Enjoy your new heating.
Elkatherm radiators and Sunamp water heater
Customer Service
Quality
Value
Fantastic service from start to finish. Very helpful in every way, always fast to respond to phone calls and e-mails a family run business that take pride in there work. 6 radiators a bathroom towel rail and sunamp water heater fitted in just a day by a team of three,clean tidy work as well. There was a small problem that was total out off there hands but it was dealt with so well and an offer of free replacement and free fitting was given with no fuss. Ongoing communication is great and i feel help at anytime is just a call away. I would not hesitate in recommending them Many thanks to Cotswold heating solutions
Trevor in Swindon Posted on 30/08/2021 , work completed 23/08/2021
The trader replied (on 13/10/2021)
Thanks for your comments Trevor and we are pleased you are enjoying your Sunamp and Elkatherm radiators.
Professional service
Customer Service
Quality
Value
After a survey and quote provided by Cotswold Heating, they were engaged to decommission and remove a gas central heating and water heating system to be replaced by Elkatherm storage radiators and Sunamp water heater. It also included the replacement of a bathroom shower. All information provided was comprehensive and accurate and any queries or questions that arose during the contract were speedily dealt with. They take pride in their work - nothing was too much trouble and everything was kept clean and tidy through to the final clearance. Professional work, friendly communication and service with a smile from the initial contact to completion. If arranging for work to be carried out in the house can be a pleasure, then this was it! The company inspires confidence with their work and the products they use. I have no hesitation in recommending them. Customer, Warwickshire
Customer in Warwickshire Posted on 21/08/2021 , work completed 19/08/2021
The trader replied (on 13/10/2021)
Great comments and thank you so much! The team pride themselves on the levels of diligence, care and attention to detail that they show and we love working with great customers to ease their transition from fossil fuel heating systems to the future of heating and hot water. We hope you enjoy these products for many years to come.
Excellent Service from Friendly Family Business
Customer Service
Quality
Value
We had two electric radiators fitted by Cotswold Heating Solutions. It was a very quick response to our initial enquiry with a survey visit scheduled within the week. Simon arrived exactly as agreed and is very friendly and helpful, we particularly liked the fact that he gave great advice but at no point tried to sell us more than we were looking for (unlike some other companies). Installation was quicker than expected (bonus) and we were kept informed as to arrival time with Finn and the boys turning up exactly as promised. Very friendly, professional, cleaned up as they went and took time to make sure we understood the operation of the new heaters. Very happy with all interactions with this Company and would thoroughly recommend them.
Diane in Worcestershire Posted on 14/08/2021 , work completed 11/08/2021
The trader replied (on 13/10/2021)
Thanks for your review Diane. Glad we could work with you and complete the job so quickly from point of order to installation. All the best, The CHS Team.
Ravishing radiators!
Customer Service
Quality
Value
Absolutely thrilled with Cotswold Heating who supplied Elkatherm radiators. Brilliant range of colours to choose from and I am delighted with the light grey finish. The three-man team who fitted my radiators all have close family connections with the company and they genuinely seem to enjoy their work. They take a real pride in what they do and for very good reason, high-quality product matched with high-quality workmanship. Special thanks to Ricky, Finn and Mark who were super-efficient. The radiators are amazing and offer me flexibility as well as style. The app is fantastic, so easy to operate and gives me the option to switch the system on even when I am not at home! There is a long wait on the order not helped by the pandemic but definitely worth the wait and I really appreciated the regular updates from the office staff, Jo and Alice, to make sure I did not feel forgotten. Great customer service. Relief to see the end of my ugly night-storage heaters and although it took me time to research alternative heating options, I am really pleased I settled on this range.
Customer in West Midlands Posted on 11/08/2021 , work completed 21/08/2011
The trader replied (on 16/08/2021)
Thanks for your wonderful review. We are really thrilled that you are pleased with your new radiators and hope you enjoy them for many years to come.
Solid Fuel wet system to Electric
Customer Service
Quality
Value
Our 200 year old cottage which had a solid fuel heating and hot water system featuring a Rayburn cooker needed an update. We already had solar panels fitted by a LOCAL company and wanted a LOCAL company to replace the heating and hot water system. We had researched the options and decided on electric radiators with a hot water supply preferably linked to the solar panel output. When Simon called to talk us through the options, the decision to proceed with his recommendations was easy. His explanations were straightforward and clear. The team were with us for three days because of the complicated layout of the existing system. They worked efficiently and were a very friendly team who were able to answer any other questions that we had. The SUNAMP water heater is brilliant because it tops up the heat when the sun shines!! Fantastic system taking full advantage of modern technology and very easily controlled. Our first morning with the ELKATHERM radiators was rather warm because of our initial settings but this was easily changed using the HEATAPP and we are now looking forward to a cold spell when it will come into its own. We can recommend Simon and his team with absolutely NO reservations. Good job well done. Thank you.
Robert in Gloucestershire Posted on 09/07/2021 , work completed 07/07/2021
The trader replied (on 16/08/2021)
So pleased you are enjoying your new Elkatherm heating and Sunamp hot water solutions. Welcome to the renewable generation!
Great experience with Cotswold Heating Solutions
Customer Service
Quality
Value
From initial enquiry to installation, Cotswold Heating Solutions have been a great example of what good businesses do. Friendly, no hard sell, knowledgeable, keeping me informed of progress and 'no such thing as a daft question' approach. Installation went so smoothly, an easy to understand run through of operating the system and no mess left at all. Product wise, a little early to tell as rads not needed ATM, but look great and hot water's much quicker than the previous GCH. A 'ptoper' family business based on good service.
Customer in West Midlands Posted on 17/06/2021 , work completed 08/06/2021
The trader replied (on 16/08/2021)
Thanks for your review. We aim to impress and are very pleased to hear that you are happy with your new heating and hot water solutions.
A Great Conversion For Gas To Electrical
Customer Service
Quality
Value
We first contact Simon to discuss replacing our ageing gas central heating. After he had pointed out all the pro’s and con’s, we finally agreed to have installed Elkatherm radiators and an unvented Joules cylinder for hot water. The fitting team took pride in all aspects of their work and left our home clean and tidy. From first contact to final completion we had an excellent service. We are also very pleased with the operation of the new central heating. Finally, we would have no hesitation in recommending Simon and company to friends and family. Or anyone else who maybe considering a similar conversion.
MIke in Bleadon Hill Posted on 18/05/2021 , work completed 11/05/2021
The trader replied (on 16/08/2021)
Thanks for your kind words Mike. We are seeing many customers switching from gas central heating like you did and we love to hear from happy customers!
Expertise and no hard sell
We contacted Cotswold Heating Solutions to advise us on replacing our oil-fired system with Elkatherm electric radiators. From the first meeting, we were impressed by the expertise of the company, as well as the product. This is a real family business. Not only does Simon, the head of the firm, come to do the survey himself, but he is a qualified electrician, so he can really explain the product and what he is looking at in the house. This was not the case with any of the other three companies we consulted. He was totally honest, advising us to check with our electricity distributor to see whether our supply was sufficient for the proposed system. As a result of this, we decided not to go ahead, but this had nothing whatever to do with the quality of the company. Indeed, it was Simon's advice that led us to this decision! There was absolutely no hard sell. We would thoroughly recommend this company to anyone considering a similar conversion.
Peter in Warwickshire Posted on 13/05/2021 (Reviewer did not use service)
Efficient. Professional and Friendly Service
Customer Service
Quality
Value
Employed Cotswold Heating Solutions to install new Elkatherm heating system in our holiday flat in Pembrokeshire. Cotswold's team set out at the crack of dawn to reach us and worked solidly to install the system in one day. They were well organised, courteous and accommodating throughout the day even giving us time to paint behind the old radiators before hanging the new ones. The system is neat and efficient and easily programmed. Only slightly annoying factor was that the app cannot be downloaded to iOS. Communication has been excellent throughout.
Sylvia & Jim in Pembrokeshire Posted on 28/04/2021 , work completed 14/04/2021
The trader replied (on 28/04/2021)
Thanks for a lovely review, we are so glad you are pleased with your new heating system. Please note that there is an app for iOS devices called HeatApp which can be downloaded from the App Store. We would be happy to assist you with this.
New hot water and house heating
Customer Service
Quality
Value
We decided to move away from oil and explored air source heat pumps but that proved unworkable in an old Cotswold cottage with micro bore pipes. We invited Simon to suggest a future proof and green alternative to our old system and the solution he suggested seemed right for us. We liked the extra space that smaller radiators and the removal of an oil boiler would create, the ease of control of the new system via an App. and the negligible future maintenance needed. The installation team were excellent and the whole experience was first class, on time and on budget.
Customer in Gloucestershire Posted on 08/04/2021 , work completed 01/04/2021
The trader replied (on 28/04/2021)
Thank you for your kind review. We hope you will be happy with your Sunamp heat battery and Elkatherm radiators for many years to come.
Highly recommended
We would highly recommend Simon to anyone. He was prompt and fully explained the Elkatherm radiators after listening to our needs and concerns. He answered our emails very promptly and was polite and knowledgeable. We were very impressed. Many thanks.
Jane in North Somerset Posted on 05/04/2021 (Reviewer did not use service)
The trader replied (on 28/04/2021)
Thanks for your kind words Jane.
Quick, clean and efficient
Customer Service
Quality
Value
Had my system replaced by Cotswold Heating Solutions. The service was excellent and the installation was completed in a quick and efficient manner. I was left with full instructions on how to operate the system and I am delighted with the results. Would recommend these people to anyone considering electric heating. This system is great for being able to control each room separately with different times and temperatures. Thank you Cotswold Heating Solutions, great job!
Customer in North Somerset Posted on 18/01/2021 , work completed 13/01/2021
The future of heating in existing houses from Cotswold Heating
Customer Service
Quality
Value
We wanted to replace a whole house old and creaky oil-fired heating system, knowing this would need at least 10 new heaters, so a pretty serious decision. We found Cotswold Heating Solutions, and Simon came along and made no hard sell, just an honest evaluation. We were attracted by a more reasonably priced proposal than the opposition, with very similar technology and perhaps superior controllability, a great guarantee on the heaters (I don't think British manufacturing can provide this yet, sadly), plus the amazing ability to specify a deep green radiator to match a permanently richly coloured room. We have been through two types of heat pumps in previous houses, but our current property doesn't lend itself to that, and as we can now buy fully renewably powered electricity, we don't really need to. The future can be electric, plus it takes less room. When they came, not only did Finn and Ben strip out the old, oil-fired system, boiler and all, but they worked neatly to remove as much pipework as possible and place the new heaters in more convenient places. Result; not only do we have a clean, quiet, heating system from renewable energy, we have a complete new cupboard and two rooms which have a precious 4" more useable space. Ben and Finn worked neatly, consulting us whenever necessary, but getting on with it, and Finn is still on the phone to help with programming tips. Very pleased, we would definitely recommend the firm.
Customer in South Gloucestershire Posted on 15/01/2021 , work completed 08/01/2021
Update of night storage heaters
Customer Service
Quality
Value
We needed to change our, antiquated, heating system to a modern, greener solution. We did our research and asked Cotswold solutions for help. This is a family business and Simon came out to see us in July 2020. He fully explained the workings of the Elkatherm radiators and also the Sunamp, which is an electrical water heater (doing away with water cylinder) and having instant hot water. We were very impressed and went ahead with, radiators and the Sunamp. These were delivered in October 2020, the heating was installed in one day, with no trouble and each stage was fully explained to us. Our house was left immaculate by the guys. They also explained how to use the heaters to get the greener and economic benefits of the system. Due to no fault of theirs, the Sunamp delivered, was the incorrect one, but after a phone call from Simon, the correct one was delivered at the end of the day and was installed the following day. Having used this product for over a month, we could not be happier with the product and service. I would fully recommend Cotswold solutions for their, service, product knowledge and expertise and friendliness. Thank you.
Customer in Gloucestershire Posted on 15/12/2020 , work completed 20/10/2020
New Install of Elkatherm System
Customer Service
Quality
Value
Having recently moved into an old house in the countryside with just an oil fire and some panel heaters for heating we urgently needed a new solution. We're not on mains gas and the property isn't suitable for ground source or air source heating and we didn't fancy paying £25K to install an LPG system which feels like very old technology. This led us to look at electric systems that could be installed quickly with the minimum of disturbance to the property and we found Cotswold on-line. Simon came out to demo the Elkatherm system and advise us and was very professional with no sales pressure. The system looked great and the choice of colours, sizes etc. for the radiators was exactly what we were looking for. They're quite expensive for what they are but we were reassured by the 25-year warranty, simple install and promised low running costs so went for an initial 7 radiator install with another 5 to follow once we've completed the renovation work. COVID then got in the way so we had to wait a few extra weeks for the install but it was worth the wait. Simon's boys installed the whole system in under a day and were extremely tidy & quick. They left the property in a better state than they found it which is what we tell our own engineers to do. The rads are fitted perfectly and look great and they gave us comprehensive training on the system although it's a doddle anyway. We were very happy with the quality of the work and the engineers are a credit to Cotswold.
Customer in Herefordshire Posted on 17/08/2020 , work completed 03/08/2020
Superb company
Customer Service
Quality
Value
We had a large kitchen refurbishment and garden room extension nearly 4 years ago which included electric underfloor heating. however, during really cold days in the winter, we don't feel that the underfloor heating is warm enough. We did some research and arranged for Simon, from Cotswold Heating Solutions to visit us in February 2020 and recommend a solution for us. He arrived promptly and after surveying and listening to our concerns, he recommended for us to have two Elkatherm German electric radiators. He was very knowledgeable about his products and very personable too, I was impressed with his eye for detail, such as ensuring the fused connection units were in brushed steel to match our existing sockets. Although we placed our order in February this year, due to the Pandemic, there was some delays in receiving the radiators from Germany however, Simon kept us updated and we received an installation date for the 4th August. Ryan and Finn, from Cotswold Heating Solutions, arrived once again, on time and began the installation of our 2 radiators, they were extremely professional and carried out their work with a minimum of disruption to ourselves. after completing the installation they made sure we fully understood the technology and all the operating instructions. In summary, we would like to voice our total satisfaction with regard to the manner in which Cotswold Heating Solutions Ltd has dealt with us. We would wholeheartedly recommend this company to anyone.
Customer in Wiltshire Posted on 11/08/2020 , work completed 04/08/2020
The trader replied (on 15/08/2020)
Thanks for such a great review. We hope you enjoy your Elkatherm heating for many years to come.
Night Storage Heating Replacement
Customer Service
Quality
Value
Thanks for the professional service your company provided from the initial home visit through quotation to the installation of the heating system replacing old night storage radiators. Everything was well planned and executed in an efficient and friendly manner. The team; Finn, Liam and Ryan were excellent; courteous and professional. Correct Covid-19 safety measures were observed throughout the installation. A few days after the heating system was commissioned, we are happy with the temperature control and simplicity of use. We highly recommend your Company.
Stephen in Gloucestershire Posted on 16/07/2020 , work completed 08/07/2020
The trader replied (on 15/08/2020)
Thanks Stephen, we are so glad you are happy with your new electric heating system. Enjoy!
Start to finish professionally handled
Customer Service
Quality
Value
I Used Simon at Cotswold Heating to replace a similar system in our ground floor that was damaged due to a Flood’s in October 2019. First contact: I called Simon for a chat amongst other people from similar companies. I found Simon at Cotswold asked the right questions to understand our needs with no applied pressure. As a consequence, Cotswold Heating was the only company I offered to attend a home visit. Home Visit: I was not disappointed with the home visit/survey. Simon made us feel at ease and ensured we completely understood how the system would work to meet our needs in a cost effective manor. This was done with no pressure applied and no hard sell. Purchase: we decided to purchase 4 recommended heaters. we paid a 50% deposit with the remainder to be paid on the day of installation. Due to COVID 19 the lead time was understandably somewhat slower that normal however we were kept fully informed of progress until a delivery date away organised and met as promised. Fitting: both engineers arrived on time and completed the work to a high standard. They took social distancing extremely seriously and didn’t leave until we were completely confident with all aspects of the system and it’s associated Control’s. Future intent: I am yet to use this system to its full potential due to the time of the year. I have no doubt during Winter 2020/21 it will live up to our expectations. It is our intent to slowly replace the system upstairs when the time is right.
Eugene Mullen Posted on 08/07/2020 , work completed 02/07/2020
The trader replied (on 15/07/2020)
Thanks for the review Eugene - I hope you enjoy your new heating system and look forward to being of assistance in the future as and when you decide to replace the heaters upstairs.
Exemplary Service - Highly recommended
Customer Service
Quality
Value
Very sincere thanks for the exemplary, courteous professional service you Simon and all your staff have given us in the installation of up-grading our heating system. Everything was well planned and executed in an efficient and friendly manner, visits punctual which was greatly appreciated as octogenarians at our age when one worries a little more. We had no worries! Ryan and Finn - top lads ! Professional top rate efficiency, and patience to explain and instruct on operation of unique simple to use control system. We highly recommend your Company with sincere thanks.
Pat and Norman in Bristol Posted on 19/06/2020 , work completed 17/03/2020
The trader replied (on 15/07/2020)
Many thanks for your kind words Pat and Norman. Always a pleasure to help new customers discover the benefits of Elkatherm heating and we hope you enjoy using your new heating system.
Conservatory Heater
Customer Service
Quality
Value
For years we’ve constantly moaned about our conservatory being cold throughout the winter and have no way of heating it without great expense as there is nowhere to have a gas boiler radiator as we don’t have a lot of wall space. We contacted Simon to come up with a solution for us and he had a perfect little radiator that would fit yet pump out a lot of heat when we needed it! On the day of the install one of Simon’s team turned up well presented and set to work and had the system up and running in no time. He showed us how to program the system to keep a constant economic temperature in the room and showed us how to override it to get more heat. When we build our extension and loft conversion we are definitely going to be ordering more and ditching the gas boiler!
Customer in Gloucestershire Posted on 18/06/2020 , work completed 15/06/2020
Superlative family business
Customer Service
Quality
Value
This small company is both charming and professional from start to finish - with prompt and courteous response to emails and excellent aftercare. I cannot recommend enough!
Customer in Oxfordshire Posted on 10/06/2020 , work completed 20/06/2009
Fantastic service
Customer Service
Quality
Value
Fantastic service throughout. Simon came over and spent an hour explaining the heaters and how they work ect. A Lovely gentleman. We had just brought a property which was electric only with night storage heaters which we wanted replacing. The quote we received was brilliant price for 5 radiators (after seeing quotes from over companies) plus everything was done in time. The 2 lads who came to fit them had it all done within 4 hours and showed me how to download the app and use everything, plus stayed for a chat about weddings and puppies. They said if any problems we live down the road so give them a bell. Was lovely service throughout. Already have friends interested and are going to ask for quotes!
Customer in Gloucestershire Posted on 03/03/2020 , work completed 30/01/2020
The trader replied (on 15/07/2020)
Thanks for the review guys, it means a lot to us at CHS. Enjoy your new heating!
Very responsive service
Customer Service
Quality
Value
We had old fashioned storage heaters at our 17th century period house which warmed the house well however they were not user friendly and were expensive to run. It is a holiday let and we had no control over the usage by the guests - some of whom had the heaters set to maximum during the record hot summer of 2018 and since! We desperately needed to regain some control. We contacted Simon at Cotswold Heating Solutions and through him a challenge and from the initial enquiry he was very responsive. He has continued to be as responsive right through the whole process from start to finish as has the installation team. We eventually agreed to replace the old storage heaters with new Elkatherm Storage heaters which can be controlled from an app on our mobile phones. The installation went very well but we had an 'apparent' problem with the app which turned out to be a temporary problem with the internet connection. Simon and the installation team, led by Ryan, monitored the problem and it was resolved quickly. We have been using the system since it was installed and controlling it through the app and are very satisfied so far. It is too early to compare the costs yet, we have not had a bill. but hopefully the controlability will yield good savings.
Customer in West Midlands Posted on 02/02/2020 , work completed 24/01/2020
Wonderful heating
Customer Service
Quality
Value
Fantastic service, radiators are night and day compared to night storage, the heat output is wonderful, a huge difference to my home. The radiators are great looking and had a quick and efficient installation, really pleased with the service and product.
Mark Posted on 02/10/2019 , work completed 02/10/2019
The trader replied (on 21/01/2020)
Thanks Mark, we are very grateful for your feedback and glad you are enjoying your new heating.
New radiators
Customer Service
Quality
Value
Came and installed some radiators. Excellent experience, very tidy came in on time.
Mrs Taylor Posted on 19/09/2019 , work completed 19/09/2019
Upgraded heating system
Customer Service
Quality
Value
Removed 3 storage heaters and put in 4 modern electric heaters. We were very happy with the work Simon did, they were very professional.
Mark Cherry Posted on 16/09/2019 , work completed 16/09/2019
We were very happy with the work Simon did, they were very professional
Customer Service
Quality
Value
We have had our old electric storage heaters replaced with Elkatherm Electric Radiators by Cotswold Heating Solutions. From the initial phone call to the installation we have been really impressed with the service and the product. We've only been using the system for a couple of months now but really like the way we can easily adjust temperatures in the different rooms from anywhere in the home as well as anywhere in the word! Great service and would recommend without hesitation.
D Jenner Posted on 10/04/2019 , work completed 10/04/2019