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Cridge Auto Services Ltd

5.0

11 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Cridge Auto Services Ltd is a friendly and professional family run business. Established in February 2007 we are situated on the Whitehill Industrial park in Wootton Bassett.

We pride ourselves on old fashioned values which when used with the very latest equipment gives us the perfect combination for your motoring needs.

Uniquely, we are Wootton Bassett’s only Class 7, Mini bus (up to 16 seats) and Motorcycle MOT Testing Station.

MOTs on Cars Vans Mini buses and Motorcycles are carried out on the latest ATL equipment. All MOTs are carried out by appointment while you wait.

Servicing, mechanical repairs and welding are carried out to all makes of vehicle by professional experienced staff to a high standard in our spacious well equipped workshop.

What we do

  • Car repairs, servicing and MOTs

    • MOT testing stations
    • Brake and clutch replacement

Customer reviews

Why you can trust these reviews

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5.0
11 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
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Entirely Dependable
Customer Service
Quality
Value
I have been using Cridge Auto Services for over 20 years. Paul and his team have looked after all my vehicles, ranging from Fords to BMWs including my motorbike. They have been nothing but reliable, extremely cost effective and have carried out all the work ranging from MOTs to services to a high standard. What I have been also very impressed with is the honesty in which he treats all his customers, especially women. I have personally witnessed him giving excellent advice on the next steps to female customers who have had issues with their vehicles that were beyond the scope for him to either repair or fix in a reasonable time scale. He would advise on the best place to take the vehicle, what work should be carried out and how much it should cost! I cannot recommend Paul and his team at Cridge enough.
Customer in Wiltshire Posted on 09/12/2023 , work completed 07/11/2023
The trader replied (on 13/12/2023)
Kind words indeed, we always aim to treat customers equally. By that we mean to treat you the way would like to be treated if we were in your shoes. Plain speaking honest and hopefully helpful. Whilst we not always be able to fulfil your needs we will always endeavour to offer the best advice. Our work is backed up by our word not a second rate warranty, and everything we do is to the highest standards.
Customer service definition
Customer Service
Quality
Value
Once again, fitting my car in between MOT's, Paul sorted out my problem. It was only a little thing but to know there is a place to go to get problems put right takes a huge weight off my shoulders going forward. That is customer service. Not just doing what you are asked but going further, doing more! Thanks again Cridge Autos.
Customer in Swindon Posted on 12/12/2022 , work completed 09/12/2022
The trader replied (on 12/12/2022)
We always try to offer the kind of service that we would like to receive. Thank you for taking the time to leave such a kind review.
Another good experience
Customer Service
Quality
Value
My experience of using this garage with my last five vehicles over at least a ten year period, no matter what the need, has always been exemplary and they have always taken the time to explain any problems, with the proposed solutions, and carry that work out with integrity and honesty. Where replacement parts were required they have always taken the trouble to ensure they were ordering the correct parts from genuine suppliers and returned my call to give a firm quote based upon the prices quoted to them, then holding to that price even when it turned out on one occasion they had wrongly calculated ad undercharged me - turning down any offer to pay the difference! On another occasion OEM parts that failed post fitting within twelve month were renewed at no cost. After thirty years of examining lifting equipment in garages, though not at this one, as a competent person working for a large multinational insurance company I cannot remember being in a tidier, cleaner well run establishment and would not hesitate to recommend them to anyone who asked.
Customer in Swindon Posted on 08/08/2022 , work completed 08/08/2022
The trader replied (on 16/08/2022)
All at Cridge autos would just like to say thank you so much for taking the time to leave such a nice review. My staff and I are always happy to help if we can, and it is very much appreciated that you shared your opinion on this site. It boosts the staff to read that are valued not only by us but more importantly by you the customer. Kind Regards Paul Cridge
Best auto service place anywhere in the UK
Customer Service
Quality
Value
I moved to this area 6 years ago and have used this place since. Friendly people, they treat you as their most important customer, and they do a top-notch job. I brought it today for winter service, but have used it for regular car service as well. They always explain to you what has got to be done and why, and they give you an estimate of the cost and how long it's going to take. You will never find a better place to take your car to. Highly recommend it.
Alicia in Swindon Posted on 13/11/2019 , work completed 13/11/2019
The trader replied (on 18/11/2019)
Thank you very much for such kind words. We always aim to please and to ensure all our customers are treated as we would like to be, if we took our car to a garage for any reason. Good luck with the house move, we all look forward to seeing you when you need us.
The Best garage in Royal Wootton Bassett
Customer Service
Quality
Value
I have had the privilege to be able to use this garage since they started their business. Over the years I have found that it doesn't matter what the issue is with your vehicle, it will always be dealt with in the best way possible, and that's by using the following... Good old customer service, explaining what the problem with your car is (if it's a breakdown), in layman terms, so you can understand. Always charging a decent and fair price, if it's a service there are NEVER any hidden charges, you will be called first before any other work which is brought up during the service is done. I would highly recommend this garage, once you go here, I doubt that you will be going anywhere else again.
Mel P, Wiltshire Posted on 11/08/2019 , work completed 08/08/2019
The trader replied (on 18/11/2019)
Always a pleasure never a chore.
The only garage I really trust
Customer Service
Quality
Value
I am very grateful for all of the work you have carried out for me over the years, I have visited many garages before but will not visit another having now I have found Cridge Auto's - all repairs have been carried out efficiently & you have never failed but keep me informed of any work required. Refreshingly you have always been able to explain what needs to be done in a way I can understand & the price has always been fair! Thank you!
Adam C Posted on 07/08/2018 , work completed 07/08/2018
The trader replied (on 20/09/2018)
Kind words indeed - We will always aim to please. Thanks for taking the time to leave a review.
Brilliant service
Customer Service
Quality
Value
I asked Cridge for some help at short notice. Not only did they accommodate me but also really went out of their way to make a frustrating situation go away. I can’t recomend them enough Very many thanks and I will use them for a long time to come.
Bryan62 Posted on 20/07/2018 , work completed 20/07/2018
The trader replied (on 20/07/2018)
You are are than welcome, now you know where we are when you need us. Thank you for taking the time to review us.
Utterly Marvellous!
Customer Service
Quality
Value
I've been using Cridge Autos since they opened and would never consider going anywhere else. I know I can trust them to do what is needed at a reasonable price and never need to worry that they'll do anything that isn't necessary (which has happened at other garages). If anything unexpected crops up I know they'll always talk to me about it and give me an estimate before doing anything. They've always been there for me when I've had a crisis with my car (large or small) and I really can't praise them highly enough.
SusieWoo Posted on 10/05/2018 , work completed 10/05/2018
The trader replied (on 11/05/2018)
Thanks for the kind words and loyalty. We do try to help whenever we can no matter how bad the problem is, when you deliver your car to us the problem is ours to own.
Very satisfied with work.
Customer Service
Quality
Value
MOT test and full service of vehicle - first time used this company, on recommendations from friends. Impressed - efficient, explained about the test & works that were required good value - we be using them again! Very satisfied.
Caroline, Wiltshire Posted on 27/04/2018 , work completed 27/04/2018
The trader replied (on 08/08/2018)
Very pleased that you had a good experience.
Great Service
Customer Service
Quality
Value
We have used Cridge Auto Services for many years to service & repair our fleet of works vans.
Which? Trusted Traders Consumer Posted on 16/03/2018 , work completed 16/03/2018
The trader replied (on 11/05/2018)
Thanks for taking the time to leave a review. We will of coarse endeavour to keep you you on the road so your company can continue to flourish. You know we are here when need us.