Davis & Gold Limited

We've used Davis & Gold for a few years now, having annual boiler services and a few call outs, all of which have been carried out to the highest degree. Was advised a new boiler was necessary, and we only waited 1 week for the work to be done. Price very reasonable, service engineer carried out a great job, he was neat and tidy, very amenable and knowledgeable. Works were carried out to the quotation supplied. Gas safety certificate and warranty received within the week. All communications with the office speedy, polite and informative. We are very satisfied with the service provided and would have no hesitation in recommending Davis & Gold to others.

We have been a customer of Davis & Gold for the past 28 years. When our boiler system finally had to be replaced due to its age, out of several quotes, we chose Davis and Gold to do the work for us and at our request, we decided that the best course of action was to replace our old system with an entirely new one. They gave us plenty of choice and options for us to make a decision. They were very professional, approachable, patient and clear with quotes. All work was done to agreed schedules and budget and to a very high standard. All the engineers were punctual, efficient, professional, extremely hard working and got on with the job. Any problems we encountered were immediately addressed and resolved. Davis & Gold also organised aftercare eg warranties, guarantees, addressed ad hoc queries and explained the system to us directly. Overall, the office, management and their engineers went out of their way to assist and be helpful. We have no hesitation in highly recommending Davis & Gold to anyone.

I have used Davis and Gold for all my heating problems for more than 10 years and I cannot recommend them highly enough. They are outstanding in every respect: timing; efficiency; punctuality, professionalism and perhaps most importantly it's even the same staff for all these years. I cannot believe that anybody could find a more competent and likeable company in this field. Thank you for looking after me so well for so many years

Davis and Gold have been servicing boilers annually for us for the last ten years. Recently I have asked to replace two combi boilers in our house. From Estimate through to fitting this company has been reliable, skilled and courteous.

Our old gas boiler stopped working over the weekend of 13/14 April. I emailed Davis & Gold first thing on 15 April. An engineer came out within an hour or so, investigated and recommended replacement. This was started the same day and completed by the end of the following day in accordance with the agreed budget. The speed and quality of the service and work was fantastic. A full explanation was provided as to the working of the new appliance and all relevant guarantees and certificates have been obtained on our behalf and provided to us.

Unfortunately the boiler in my property bit the dust the week before moving day. So I had a new boiler fitted very last minute. The guys did the job quickly with minimum fuss and I was very grateful for their service. Obviously difficult for me to comment on the new boiler as I don't live with it but the service was great. Guarantee sorted for the new owners too.

D & G have been looking after our heating and hot water for many years and we have happily recommended them to many of our friends. They are always cheerful, polite and adaptable.

We were left stranded by the major boiler supplier leaving us with no heating or hot water. This company came over the same day and within less than a week fitted a new boiler. They were professional, efficient and all really nice people. I cannot thank them enough

Davis and Gold came to service my boiler and everything seemed fine till I got the invoice. The figure for VAT was much more than 20% and the total was even more than you'd get by adding this inflated figure to the initial cost. In all I was being overcharged £99. I rang the office and they said they'd send me a revised invoice, with barely an apology. The new invoice arrived without apology. I asked to have a conversation with someone at the company so that they could explain how these two mistakes had happened, but they refused to call me. If it were one mistake in their favour, then yes maybe that's a mistake. But two mistakes, both in their favour... And then they refused to call me to explain their process or reassure me. Shortly after, my boiler broke down. Davis and Gold sent out an engineer. He told me it couldn't be fixed and that I needed a new boiler which would cost about £3500. The office promptly sent me a quote for £3480+VAT. After my previous experience, and because this figure was so close to the "off the top of his head" figure of the engineer I asked them to break down the price for me (which they hadn't). The new quote showed the labour was going to cost £1750. When I queried this exorbitant cost, I was told it was a fixed price. My fear is that all these figures are made up. Another engineer fixed my boiler in under five minutes.

When I needed an assessment of the existing boiler and heating system in the flat I hoped to buy, I asked Davis & Gold to arrange an engineer’s report, and a quotation with options for remedial work. We had a further visit to confirm everything on exchange of contracts, and their team arrived a week after I moved in: they would have come sooner, but I needed time to draw breath. I now have exactly the boiler and thermostat I wanted, with new central heating and hot water systems attached to the mains, to replace the old boiler, radiators, and emersion heater. Experts in different aspects of the work turned up when needed for additional tasks: all were cheerful and helpful. An extra effort was made to order and return to install the particular thermostat I wanted. I was particularly impressed to come across two young apprentices learning the trade. The office staff have been helpful and prompt all the way through.