Davis & Gold Limited

Our old gas boiler stopped working over the weekend of 13/14 April. I emailed Davis & Gold first thing on 15 April. An engineer came out within an hour or so, investigated and recommended replacement. This was started the same day and completed by the end of the following day in accordance with the agreed budget. The speed and quality of the service and work was fantastic. A full explanation was provided as to the working of the new appliance and all relevant guarantees and certificates have been obtained on our behalf and provided to us.

Unfortunately the boiler in my property bit the dust the week before moving day. So I had a new boiler fitted very last minute. The guys did the job quickly with minimum fuss and I was very grateful for their service. Obviously difficult for me to comment on the new boiler as I don't live with it but the service was great. Guarantee sorted for the new owners too.

D & G have been looking after our heating and hot water for many years and we have happily recommended them to many of our friends. They are always cheerful, polite and adaptable.

We were left stranded by the major boiler supplier leaving us with no heating or hot water. This company came over the same day and within less than a week fitted a new boiler. They were professional, efficient and all really nice people. I cannot thank them enough

Davis and Gold came to service my boiler and everything seemed fine till I got the invoice. The figure for VAT was much more than 20% and the total was even more than you'd get by adding this inflated figure to the initial cost. In all I was being overcharged £99. I rang the office and they said they'd send me a revised invoice, with barely an apology. The new invoice arrived without apology. I asked to have a conversation with someone at the company so that they could explain how these two mistakes had happened, but they refused to call me. If it were one mistake in their favour, then yes maybe that's a mistake. But two mistakes, both in their favour... And then they refused to call me to explain their process or reassure me. Shortly after, my boiler broke down. Davis and Gold sent out an engineer. He told me it couldn't be fixed and that I needed a new boiler which would cost about £3500. The office promptly sent me a quote for £3480+VAT. After my previous experience, and because this figure was so close to the "off the top of his head" figure of the engineer I asked them to break down the price for me (which they hadn't). The new quote showed the labour was going to cost £1750. When I queried this exorbitant cost, I was told it was a fixed price. My fear is that all these figures are made up. Another engineer fixed my boiler in under five minutes.

When I needed an assessment of the existing boiler and heating system in the flat I hoped to buy, I asked Davis & Gold to arrange an engineer’s report, and a quotation with options for remedial work. We had a further visit to confirm everything on exchange of contracts, and their team arrived a week after I moved in: they would have come sooner, but I needed time to draw breath. I now have exactly the boiler and thermostat I wanted, with new central heating and hot water systems attached to the mains, to replace the old boiler, radiators, and emersion heater. Experts in different aspects of the work turned up when needed for additional tasks: all were cheerful and helpful. An extra effort was made to order and return to install the particular thermostat I wanted. I was particularly impressed to come across two young apprentices learning the trade. The office staff have been helpful and prompt all the way through.

Davis and Gold: A great find! Professional, helpful, considerate and nice people to work with. I was dreading having our 45 year old radiators replaced, along with our 23 year old boiler. I was advised and helped along the way with very knowledgable, understanding and communicative staff and truly have no negative feelings about the job, the whole thing was excellent and will certainly always use this company for our annual service. Thank you to the whole team, your work was excellent and you were a pleasure to have around.

We had a new boiler and hot water cylinder fitted. This involved removing 25 year old boiler and even older cylinder. It was a big job done during the recent very hot weather. The men worked so hard to get things up and running and were very considerate to have around.

I had a complicated job on a new valiant heat-only boiler, that numerous gas safe installers wouldn't do, Davis and Gold sent their valiant trained staff along to do the job because they are valiant trained, they were fully equipped to handle the job, I met the owner of the company initially who is hands-on, and was very impressed with him and every member of staff true professional, so lucky to come across them. Thank you

I have used Davis & Gold a few times over the last month or so for different jobs relating to our heating/plumbing. I couldn't recommend them highly enough. They are prompt, knowledgeable, their engineers are charming, low key and efficient. Their quotes are reasonable and no-nonsense. No renegotiation just exactly what they quoted. A couple of things needed tweaking and they returned quickly, resolved them with no quibbles. 10/10 without hesitation.

Our old boiler had nearly stopped working and I contacted Davis and Gold on a recommendation from a neighbour. It was a good experience from the start, the telephone receptionist was kind and helpful, promising to divert the boss so he could come and look. He arrived 90 minutes later, discussed the work and options, promised his engineers were quiet and well trained and that they would always leave us with hot water. They started a few days later and were as good as the promise, we have a small kitchen and they had lots of kit but made sure we could always get to the kettle and that it was full. They were all delightful and amazingly hard working. They chose to wear masks even though we felt safe enough for them not to. They cleared up every day and did leave us with hot water. They took out old tanks and pipes, refitted woodwork and were very quiet indeed. They finished slightly early than expected and walked us through the new equipment slowly and carefully. They showed us exactly what they done in all the rooms and managed to fit in a power flush too. They took all the waste materials away with them and we were absolutely delighted at the work. I can’t recommend them highly enough.

Have used this company twice now, once to install a new boiler, radiator and storage tank, and again to service the boiler. On each occasion I have been impressed by the standards of work and courtesy shown. I believe the guys are directly employed (no sub-contractors here) and and obviously take pride in representing a family owned business. I will use this company again in the future and on the basis of their previous work, can recommend them without reservation.

I was really impressed with the service from Davis & Gold. It was only a boiler service that I needed, but the engineer was very impressive - he arrived on time, was well presented, polite and explained very clearly the work he was going to carry out. He carried out the work very efficiently, was very clear in explaining the findings and was incredibly courteous. The cost of the service was very good value. In all a very good experience and I will certainly use Davis & Gold again.

Contacted Davies and Gold who regularly service our boiler after it cut out and failed to start. They promptly sent around an engineer to examine and diagnose the problem which was too expensive to repair. Two days following the initial visit they were able to fit a replacement boiler only a week before Christmas, it was also urgent due to the cold weather. The work was done well and according to the estimate I was given for the job. We were impressed by the very helpful manor of the engineer who did the work quickly and efficiently and with due consideration to social distancing.

I have used Davis and Gold for over 20 years. Today was the annual service for my central heating boiler - which they installed a few years ago. As always, the service, from the office staff to the engineer, was efficient, courteous and couldn't be faulted. Over the years, I have recommended them to friends and neighbours and will continue to do so. Thank you.

All my 12 central heating rads needed replacement. They had bespoke covers on them too. So I wasn't looking forward to the exercise. But the engineer workmen fathomed it all out and got on with it. I had a new area fitted with a radiator too. They made the three days painless. Davis & Gold are always knowledgeable, efficient and one can trust in their ability to do a good job. I have used them for around 10 years now and can highly recommend them.

The Engineer & his assistant arrived on time to install my new heating and water system, wearing the appropriate gloves & masks throughout. They were extremely polite, helpful, efficient, confident & aways mindful of the present circumstances. They had the necessary equipment to do the job over the four days as scheduled. They worked non -stop and completed the job on time. They were very tidy and cleared up afterwards removing all debris. Subsequent queries were dealt with immediately, providing excellent friendly after care.

On Thursday April 9th 2020, the day before the Easter weekend break, we discovered a problem with our boiler around lunchtime and were getting no hot water. Davis & Gold were contacted, as we've used them for many years to annually service our boiler, and we explained to them that, as we have a critical worker (NHS) living with us, hot water was essential. Within one hour James arrive on our doorstep, diagnosed the problem, and informed us that a new boiler was required. This was ordered immediately. The following morning, Good Friday, Jim & Dave arrived at 8.30am and worked for two hours to install the new boiler and by 11am we had hot water and heating restored. We are simply overwhelmed and amazed and the exemplary level of customer care, empathy and service that all of the staff at Davis & Gold have shown, They have all been absolutely brilliant and we are so grateful. We cannot recommend and praise Davis & Gold highly enough. A family founded and run business where everyone is professional and caring. Thank you

Davis + Gold have serviced our ancient boiler for some years. And kept it running way longer than its natural life. But the time came earlier this month for it to be replaced. They installed a new boiler, water tank and associated pump/pressure vents in a new location - and have transformed our hot water supply. Their recommendations were thorough, clearly expressed and affordable. They were always punctual and communication first-rate. The work was conducted by Daniel, a heating engineer of long experience aided by his apprentice Jamie. The work was conducted on budget and to timetable. They were unfailingly polite, helpful and considerate. When an alteration was required, they came up with the solution and implemented it the next day. I recommend them highly.

Andy and his team were professional throughout. This was a tricky job and Andy was an excellent problem solver and communicator. He understood the building and the boiler issues and we are left with an efficient new boiler system and a very effective shower. The work was completed within the time frame and to the price quoted. Perfect.

We recently had pipework, valves and a pump replaced at our offices to resolve a problem that we had with our water system. Having previously used the services of Davis and Gold, we knew that we were in expert hands. Danny and his colleague carried out the work professionally and efficiently in a courteous manner. Once the work had been completed we were shown all that had been done to ensure that we were pleased with the work that had been carried out. It was also much appreciated to receive an explanation of what had been done and what had happened to cause the initial problem. We know that we can always rely on Davis and Gold to always arrive on an agreed date and it is a pleasure to deal with the friendly and helpful staff at their office who always reply promptly to emails.

We already knew this company from small jobs in the past. They are not the cheapest but they have always been quick and reliable and when we needed a whole new central heating system they did an excellent job. We really appreciated the tidy work and the considerate and personable technicians they sent. I would always turn to them for advice and further work.

My 19 year old open flue boiler was tripping the electrics when it started up. A lot of young gas plumbers don't seem to know these boilers. I needed someone with experience of this type of boiler and had had no luck with other trader websites.I was beginning to get desperate. I had received a mail shot from David & Gold for boiler service so emailed outlining the issue and the type of boiler. Andy responded immediately and came the next day at the agreed time . He spotted the problem straightaway - a burnt wire that was touching the casing. He repaired and rerouted the wire and agreed to service the boiler while he was here. Andy was helpful, efficient, extremely knowledgeable and all at a very reasonable price. Highly recommended.

We cannot praise Davis & Gold (Danny and his team) too highly for the excellent work they carried out in replacing our 1960s central heating boiler. The problems faced were considerable this being an eighteenth-century 5-storey town house but they solved them all with good humour and excellent workmanship.

Quite a tricky job to replace gas boiler, carried out very professionally by engineers, also helpful office. Would definitely recommend.

The engineer fitted a new boiler and then later returned to resolve the issue of rattling pipes which developed due to an old valve in a boxed in section of pipework. The engineer was considerate, courteous and efficient. All aspects of the work were carefully explained and nothing was too much trouble. The work was done to schedule and budget and the later issues due to the age of the system were resolved efficiently. Davis and Gold are efficient and caring on all levels, from the first telephone experience to visits from their engineers. They give clear advice, fair pricing, and take a pride in what they do.

Central heating broke down in very cold weather. Very old system so not worth repairing. Got three quotes. Davis and Gold came up with best quote (Andy was fantastic) and was recommended by a neighbour. Had a combi boiler and all new radiators fitted, + new shower. Great job done, lovely guys and I felt confident about it all. Actual work done within a week - and completed within a fortnight of problem arising. Everyone very helpful. Thanks Guys!

We had used Davis & Gold Services 15 years ago, and were quite happy with their work. Recently, we had an unfortunate incident of a cowboy boiler engineer, as we could not readily get hold of the old contact details of D & G. nor we remembered their full name. Finally, my wife dug out old files from the archives and we retrieved their contact details, and compared their quotes with 4 other competitors after through interviews, and finally decided to give the expensive job of rectification of the faults of previous installer, and had to change Cylinder, etc (it worked out very expensive for us since rectification of faults by previous installer was required). But, ultimately, I was stunned to discover, that they had a gem of an Engineer named Lewis Barton, who seemed very well qualified & experienced, as I was monitoring his work every 5 to 10 minutes, myself, personally for a week ! The boss, Peter, personally came on several visits himself, to ensure everything was going well, and advise the engineer (if necessary). We would be proud and happy to recommend them to anyone known to us, for any boiler, gas, and plumbing jobs ! Ash & Karen

I needed a new boiler for a rental property. Good advice and arranging installation quickly. Very happy with work and especially pleased to have a second years gas certificate for free!

Incredibly impressed (and that doesn't happen too often) by everybody who dealt with this. It was great to get someone to the property so quickly to diagnose, but then to get the installation started so fast was very thoughtful. The guys who did the work were really kind with my father who has dementia, as well as doing a fine job. Really highly recommended.

We have used Davis and Gold for boiler and central heating issues and services for around 15 years. Always trustworthy, good value for money and very reliable. Two weeks ago I got back to the house after a few days away to discover that my remote thermostats batteries had failed. No heating or hot water. New batteries, but still no boiler response. One hour later D&G called by and got it going. I am sure they will forgive me for saying - at no charge. Don't expect to get a freebie - but you can definitely count on a first class job at a good price. I have recommended several people to them - including a doctor at the London Clinic who couldn't believe how "affordable" and good the service was for a new boiler and follow up.(having previously had a BG quote)

After cancelling my British Gas service contract last year I wanted a CH service and noticing a loose wire as well, I found a recommendation for Davis & Gold on the Next door web site. I phoned them yesterday, they came this morning, called an hour before arriving and charged £65 including vat for the service. Andy was friendly and helpful and I will use them again.

I can't rate these guys highly enough. Always turned up exactly when they said they would; honest, pragmatic advice from the outset; very competitive price for a new boiler & installation; both engineers were respectful, courteous, tidy and clearly took pride in the quality of their workmanship - right down to the detailed finish Highly recommended and I'll definitely use them again.

Work was carried out in a very efficient manor. Workmen were clean and tidy. They also explained everything to us and asked for our input whenever deemed necessary. Also gave us a debrief at the end and made sure that we were happy with everything.

I would highly recommend Davis and Gold, thoroughly professional, very courteous, punctual, reliable and efficient. I am very happy with my new boiler and the service they provided during its installation and afterwards.

I have had various problems with my boiler. there was no call out charge for their initial visit. New boiler installed without a hitch. Very kind and polite, reliable service.

David & Gold answered my sos call as my then current bolier struggled to get through its final winter. I received expert advise based on my timing and budget concerns and had a new boiler installed within 24 hrs at an extremely competitive rate.I would highly recommend them.

Davis & Gold provided a very professional service from the quote to completion of the work. They replaced my boiler, hot water tank and three radiators very efficiently, were clean and tidy and I would highly recommend them.

Excellent company. Very professional, helpful and efficient. Completed the job on time leaving no mess and for a competetive price. Would highly recommend.

I found Davis and Gold extremly helpful and efficient in installing our new boiler.The whole team was very professional and did a great job at short notice. They were excellent value for money and I felt that this is a company one could trust and who wouldnt let you down. Will definately use them again.

Davis & Gold were very professional - on time, tidy and they did an excellent job. I would recommend them to anyone.

I have been a customet of Davis & Gold for many years. They are always fair and do a professional job. So when it came time for installing a new combi they were the first and only firm I approached. Am very happy with their standards and service.

After my old boiler packed up last year I used Davis and Gold to Install a new one based on a friend's recommendation. They were excellent from start to finish. They started with a free inspection and quote. The price was very reasonable and the installation was completed to a very high standard. I would highly recommend them for anyone who needs a new boiler installed.