Derwent Sash Windows Ltd t/a Derwent Windows and Doors

The whole end to end experience of using Derwent windows was excellent, from initial site visit, to survey, to installation. The fitters (Ian and Ben) were friendly, and thoroughly professional, explaining what would happen and when. They were a pleasure to do business with and the new windows are absolutely superb. I would wholeheartedly recommend the company.

Great company to do business with. End-to-end team were courteous, helpful and great asset to their employers. The quality of the product is exceptional and the installation team were outstanding.

First time we have used Derwent Windows and they were excellent from start to finish. We had two wooden sash windows installed to match the rest of the windows in our house. The fitters were prompt, polite and did a very professional job. They kept us informed throughout the fitting, regularly checking with us to make sure we were happy with progress and at the end made sure that everything was clean and tidy and to our satisfaction. We would definitely use them again and in fact I have just recommended them to a neighbour who saw our new windows and was very impressed

I have used Derwent Windows in the past and was pleased with the work they did, so when I needed a new door I was happy to go back. As before they were punctual and did a good job. I am happy I went back to them.

In my opinion, Derwent Windows ultimately decided to prioritise their own profit over doing the right thing by their customer. Only after damage started to occur was I told that either “damage is normal during an installation” or that the product I had chosen was “easily marked or damaged”. Both these statements were confirmed not to be true by Origin, the manufacturer, when I raised this with them. A refund was offered but the time to find another installer & start the whole process again wasn’t an option for me, due to delaying my renovation. Instead, I gave Derwent Windows the opportunity to make good any issues experienced. The Which? Trusted Trader approved Dispute Resolution process had to be taken to get the problem resolved. As the Chartered Surveyor started to come to his decision, Derwent Windows decided to settle my claim in full. After 21+ months of unpleasantness, I received a refund of over £2,100. The 10 year insurance backed guarantee has also now been received, which during this process, Derwent Windows attempted to withhold (even though as a FENSA member this is stated as being mandatory). The outstanding remedial work that was also agreed upon, has at this time after 4 weeks not taken place, this has had to be escalated to Which?. In conclusion, unless you know your legal rights as a consumer & are prepared to fight for them, I cannot recommend using Derwent Windows, as the experience has been extremely time consuming, stressful & unpleasant.

The workmen arrived when expected and were polite and friendly. They got on with replacing our front door efficiently and asked us to check where door furnishing were required. We are happy with the look and the quality. It feels very solid and secure. And looks really good. The only surprise was that there was no re-confirmation of the due date for fitting by email or phone. I had to make the call as it had been booked quite a way ahead. But was only a little concern.

Living in a Conservation Area we thought long and hard about UPVC windows. After much research we came across Derwent in 2018 and they have replaced most of our windows, both casement and sash, in stages over the past six years. We have been extremely happy with the quality of the windows and the workmanship. Any minor snags have quickly been dealt with. The staff are all very pleasant and I would have no hesitation whatsoever in recommending this company.

Derwent Windows have done extensive work on my home, fitting both external and internal windows and glazed doors. From start to finish my experience has been extremely positive. Following my initial inquiry there was a system in place that began with a visit to assess my needs, followed by a surveyor, who came to assess the work and make templates for an unusually sized door, and then the team who came to the fit the products. Each was efficient and time effective. Each person I came into contact with, including those at the office, were very polite, speedy to respond and I was extremely reassured that I was dealing with a business who cared, is professional and has high standards. I've already frequently recommended Derwent as I've had so many compliments on my doors and Windows and will continue to do so.

Ordered replacement Upvc sash window, wooden back door & internal wooden french doors. Very happy with the overall process and end result. Full spec and quote given for all works,and price held despite some delays at our end. Survey, back office and installation teams were all very professional, and our timetables met. We are particularly happy with the wooden architrave finishes especially on the Upvc sash window, which makes it really hard to tell that its "not wood". Wooden doors were a little more expensive vs composite doors of others, but not excessively so, and well worth it. Upvc sash was the best "wood-effect" window we found in the area. Already recommended to friends.

Very helpful in selecting our door, fitting was done with care and in the timescale indicated. We had a minor issue that was quickly resolved.