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Derwent Sash Windows Ltd t/a Derwent Windows and Doors

4.9

149 Reviews

Opening Hours
Today -
  • Monday 09:30–16:30
  • Tuesday 09:30–16:30
  • Wednesday 09:30–16:30
  • Thursday 09:30–16:30
  • Friday 09:30–16:30
  • Saturday 09:30–16:30
  • Sunday - Closed
See customer reviews & leave a review

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Jan 2020

About

Welcome,
Your property is so much more than a house. It is normally your largest single asset, your pride and joy, but above all it is your home.

Here at Derwent Sash Windows, we carefully treat all installation projects with the same respect that they deserve, sympathetically restoring your property to its' original splendour.

Have a look at our portfolio of previous work to see the size and diversity of projects we have undertaken in the past and read our testimonial letters, to understand the level of skill and expertise my team deliver.

I look forward to hearing from you to discuss your project.

Yours faithfully

Rob Walters
Managing Director

Derwent Sash Windows Ltd.

www.derwentwindows.co.uk
www.derwentsashwindows.co.uk

What we do

  • Doors

    • Timber doors
    • Bi-fold doors
    • Patio doors

  • Double glazing

    • Double glazing installation
    • Double glazing suppliers

  • Conservatories

    • Hardwood conservatories and orangeries

  • More Services

    • timber alternative windows
    • timber windows
    • sash windows

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
149 reviews
Customer Service
4.9
Quality
5.0
Value
4.9
Recommended

Recommended

by 99% of customers
Sort by
Friendly and professional
Customer Service
Quality
Value
Really professional company including the surveyors, office staff and installation team. Order to installation was only a few weeks and we're really happy with the work
Viccyn Posted on 13/02/2017 , work completed 13/02/2017
Recommended
New doors and windows
Customer Service
Quality
Value
Really pleased with the service and workmanship of Derwent Sash Windows Ltd. My new windows and doors look great. The fitters came on time and finished when they said they'd finish and were polite and helpful.
Ian Thompson Posted on 17/04/2018 , work completed 17/04/2018
Recommended
Premium quality windows, doors & installation team
Customer Service
Quality
Value
We had all the windows and doors replaced. We chose Derwent windows because they supplied Evolution windows which I considered to be the best on the market. The price was the price and non-negotiable but we considered this a positive after dealings with other National firms who's starting prices were frighteningly high followed by pressurised negotiations! Derwent were very helpful with choosing and detailing, but some confusion arose because we talked to four people, this was resolved when we asked for one focal contact (hence the 4 star rating). The installation team were fantastic, polite, helpful, covered everything with plastic sheeting and no problem was too small. All snags were resolved to our complete satisfaction.
Customer in Derbyshire Posted on 13/12/2018 , work completed 04/12/2018
Recommended
Good experience start to finish
Customer Service
Quality
Value
Not cheap and pitched as a top of the range product we bought 6 sash windows and an external door for an old stone cottage. Throughout Derwent windows provided a clear, responsive and professional service, they managed our expectations and the team doing the installation were top notch. Time will be the real test of product quality but from the experience to date I have high hopes and no problems commending Derwent Windows for their delivery.
Customer in Derbyshire Posted on 19/10/2020 , work completed 06/06/2020
Recommended
Sash Windows Installation Victorian House
Customer Service
Quality
Value
Not the cheapest quote but quality windows, excellent service and polite and efficient installation, Would use again.
Richard Beach Posted on 11/06/2016 , work completed 11/06/2016
Recommended
Quality Installation
Customer Service
Quality
Value
Had a new door fitted. Derwent were helpful from the very first time we stepped into the show room. The door was installed ahead of schedule and the quality is first rate. The fitters were excellent throughout, leaving zero mess and doing an excellent job. A follow up call was made to us to check satisfaction. Would definitely recommend this company to anyone.
Satisfied Customer Posted on 09/05/2018 , work completed 09/05/2018
Recommended
Highly recommended
Customer Service
Quality
Value
Good communication. Efficient, clean and tidy workmanship. Excellent quality door fitted. Very polite and child friendly workers. Thank you.
Customer in Derbyshire Posted on 16/03/2023 , work completed 20/02/2023
Recommended
The trader replied (on 06/04/2023)
Hello , Thank you for leaving us an excellent review . We are delighted to hear about your experience with us and the workmanship you've received from our fitting team . I will be sure to pass on the great feedback . Kind Regards , Reece On behalf of the Derwent Windows & Doors team .
Oak French Doors and upstairs bedroom windows
Customer Service
Quality
Value
An extremely professional and helpful company with every member of the team from the start to the end of the process fantastic. They listened to my requests and have changed two french doors with side half windows into to two french doors with full length side panels which has totally transformed our view of the garden. High recommend using oak, as even though it was far more expensive the gain really comes out in the finish of the wood. Will definitely only use this company for windows in the future.
The Hannon's Posted on 25/09/2018 , work completed 25/09/2018
Recommended
Very pleased with our new windows
Customer Service
Quality
Value
We are very pleased with our new windows, and the quality of the work which was done. The staff from Derwent Windows were all very helpful, and communication was good. The team of fitters was very professional, considerate and careful whilst doing the work and in clearing up.
Customer in Nottinghamshire Posted on 16/09/2022 , work completed 15/08/2022
Recommended
WINDOW
Customer Service
Quality
Value
Derwent Windows are usually very good, but with this order of just one window its been an awful experience. It was weeks for someone to actually visit and measure up the opening, which has had knock on problems meaning we weren't able to complete the extension weather proofing before Christmas. The chap fitting the window didn't seem to want to be here, and we still haven't got the keys to operate it. We placed an order with someone else for a Bifold door, and from order to fitting was 3 weeks.
Customer in Derbyshire Posted on 23/01/2024 , work completed 16/01/2024
The trader replied (on 24/05/2024)
As a family-run business, servicing the East Midlands for over 25 years, I take negative reviews very seriously as we strive for continual improvement and excellence. I have thoroughly investigated the facts of your order and offer the following observations and comments that I hope will offer a more balanced view. You have placed 5 orders with us over the last 7 years. You have stated that it took “weeks” for somebody to visit you for the survey. You placed an order with us on Wednesday the 31st of October 2023 for one window and we visited to carry out the site survey on Wednesday the 8th of November. 5 working days later. We emailed your contract and request for a deposit on Monday the 13th of November. You paid your deposit on the 23rd of November. You didn't approve your drawings or confirm your contract until the 30th of November, a delay of 13 working days. From approval of your contract to installation took 21 working days, taking into account the Christmas shutdown period. We took delivery of your window from the manufacturer on the 15th of January. We installed your window on the 16th of January. I personally called you on the 15th of January to ask if it would be a problem if we delayed your installation by a few days due to staff sickness. You advised me it wouldn’t be a problem, but I heard your wife in the background angrily swear. I have never heard such a reaction when asking to potentially delay the installation of an order. I then advised that the installation would take place on the agreed date of the 16th of January. The fitter arrived at 7.45 am and left approximately 3 hours later. After the installation, as we do with all orders, out of courtesy we phoned to ask if everything was ok with the installation. You replied that you were happy but there was a key missing for the window lock. We sent out a replacement key, but unfortunately, we sent out the wrong key. Out of all the complex orders we have ever processed, it seems very strange that an order for one window, installed into a new build extension, we have received our worst rating ever on which trusted trader. Especially when I look at the facts that from approval of the contract to installation took 21 working days. We are committed to your guarantee of 10 years and if you have any further problems, I am happy for you to deal with me directly. Kind regards Alister Walters
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.