DHC Utilities

On Easter Monday, the drain from the kitchen was completely blocked and overflowing, and the bathroom drain (basin and bath) not right either. I suspected the sewage drain might be blocked, so (advised by DHC whom I had phoned) I reported the problem on Tuesday to United Utilities (UU) who booked a job. By Friday, UU had not come and the drain had not improved - meaning we couldn't use the washing machine or much water for anything. I phoned DHC again and they agreed to come and diagnose what the problem was, warning me that they wouldn't be able to fix a sewage pipe problem. The young man they sent, Niall, was excellent - used a manhole camera and diagnosed that the shared drain with our neighbour was blocked and collapsing. He showed me on the screen of the camera and allowed me to take a picture on my phone. He advised me to contact UU again and to stress the urgency. He was calm and efficient and explained everything clearly. He also reassured me that UU's work would not be charged to me.// I would like to say that both Ray, in the office, and Niall were very good to deal with. I would certainly use them again if needed.

I had the brick filled drain cover (looks nice with the brick drive!) which is impossible to open without distorting the frame and the cover that sits in it, after an inspection the old frame needed to be replaced. DHC recommended replacing this with the standard frame and drain cover. DHC removed the old frame, cemented the new standard frame in place with cover and cut the bricks to go around the drain frame so that it looked very nice in the drive - excellent job and no mess left behind

We have an early Victorian with a very early Victorian drainage system, which we have discovered that is prone to blockages over the 5 years we have lived here. Consequently we are the proud owners of a full set of rods and accessories. Nevertheless some blockages are too resistant to our unblocking efforts. Ray came the same day to rescue us. He made light work of the unblocking, a fat berg was blocking a u-bend at the end of the drainage system before the foul waste discharges into the sewers. He explained all this, he cleaned it up after him and gave us some very good advice about how to prevent it re-occurring. And he was lovely too. I am a very, very happy customer.

Ray came to unblock a drain, he dug out an access point and removed the blockage then identified a tree root coming through with his mole, he offered to remove this and told us the price and said it might not provide a permanent solution but a liner would, he successfully removed the roots and has quoted for a new lining, he also identified a further issue outside of our perimeter. we had been worried that a newly laid drive would have to be dug up! Ray was professional, hard working, capable and knows his drains.

A sunken and cracked sewer pipe had to be replaced. Ray provided a solution that minimised cost and disruption. Work was completed on time and the property left clean. Communication was excellent and we felt confident that were any post-installation issues to arise, they would be addressed promptly.

The problem? A Victorian drainage system that entailed excavation work and rerouting. This entailed tracing the old pipework and rerouting all drainage from the house and outhouses. Ray, Dan and Niall arrived at the specified time and work was completed in the time promised. The price was fair and to a high standard. I cannot praise these hard workers enough. It was a difficult job carried out professionally and with minimum disruption to ourselves and neighbours. I would not hesitate to recommend them to others.

I was recommended DHC by a friend as we had problems with our water pressure (too low so couldn't use shower properly while downstairs taps were running etc). Ray came round, took a look & quoted a good price to fit new water supply pipe to the house. He came & did the job as planned once I'd asked him to. Great, rapid work by Ray - friendly, helpful & good price. Our water pressure has increased notably thanks to his work

We wanted a drain survey which was completed using a camera to check for blockages or damage. Price quoted upfront. Very pleasant and helpful people who completed a thorough survey. Thankfully drains were clear and in good condition so no more work needed. Would definitely use this company again.

I discovered I had a leak under my kitchen floor that turned out to be a leak from the lead water mains supply. I contacted Ray and he arranged to come out and view the job very quickly. He then quoted quickly and booked me in to come and fit a new mains water supply to my house within the week. I was really nervous about the work as it involved digging up my drive and my taking up my internal floors, however the work was completed in one day with minimal disruption. They were really clean with their work and worked flat out to complete quickly and efficiently. I have no hesitation in recommending him.

Used this company to replace lead piping coming to my property. Came out and quoted very fast then completed the work in very reasonable time. Left my home very tidy and would highly recommend

Over the last month we noticed that our cellar which had always been a bit damp was starting to have a definite water leak in one corner. We contacted Ray's company DHC via Which? local and he very helpfully sent a guy out to do a full camera survey. Unfortunately I did not get his name, but he was very friendly and most assiduous, actively checking all possible drains and pipework and investigating them. This in truly awful weather with the rain pouring down.He found no problems with the drains he had surveyed but did find a possible source with a blocked drain beneath some vegetation. The next day I contacted Ray for advice re next steps and shortly afterwards, on his way back from another job, he arrived and checked both our mains supply pipe, all OK, and the blocked drain. He then, very helpfully, advised us that as the blocked drain was a shared pipe United Utilities were responsible and would sort it out without charge! Ray then refused to take any payment for his visit and went on his way. We found him both helpful, honest and professional and would happily use his company again. FootNote: U.U.are in the process of sorting out our blocked drain! Thank you Ray.

With the contents of my soil pipe discharging into the cellar of my older house under loads of concrete, this wasn't an easy job. I didn't really know who to trust and know nothing about drains but Ray and his team know their stuff. Upfront re costs, and what was involved. On the day the lads were polite, cheerful and got straight to work, completing the job within the day. Would 100% recommend

Ray did a great job replacing our water mains pipe. He was very clear about the work he would do, communicated clearly and carried the work out efficiently and to an excellent standard. I would have no hesitation in recommending Ray to anyone.

Ray was very straightforward, on time, clear about the price and did a really excellent job of clearing outside drains.

Ray completed some sterling work last Friday with regard to the 14 year old leak @ our property which we recently acquired at auction. He was prompt succinct and efficient – I would definitely 100% unreservedly recommend his company to anyone who required his services. Thanks again.

Came out at short notice to see what needed to be done to resolve my immediate problem, and returned next day to replace a cracked 90+ year old gully and a 2 meter section of pipe work. Work completed tidily and at agreed price. CCTV survey carried out and photos sent to me, indicating further work required further along the drain. Helpful and pleasant to deal with. Will definitely use again.

Because of the Trusted Trader certification, I gave DHC’s number to my elderly mother who had blocked drains. She phoned them twice on 11th June and left a message on both occasions but they did not phone her back. At the very least I would have expected a courtesy call to say they were too busy to come out. Not the service I expect from a Which Trusted Trader.

Resolved problem with drain leaking into cellar. Turned up on time and did an excellent job. Tidied up well afterwards. Price for work seemed very reasonable. Highly recommended.

We employed DHC Utilities to do our lead pipe replacement under the United Utilities scheme. By using a mole and carefully back-filling the access holes, the pipe laying was completed quickly without disruption to my paved drive. In fact, you could hardly tell they’d been there at all! And being WIAPS accredited, this sped up the whole connection process with United Utilities. Communication, punctuality, quality of work were all excellent. Ray and Neil were always very polite, professional, hard working and tidy. I would highly recommend them.

We recently encountered a severe drainage problem on our church premises. Which? Trusted Traders led us to Ray and DHC. Ray turned out at exactly the time he promised (on the same day) and resolved the blockage. He explained why the present system was nor performing and we now await his estimate to remedy it. A super service which reflects very highly upon the integrity and reliability of this contractor.