Direct Gas (Chesterfield) Ltd

We returned home after 3 nights away to find a problem with the Central Heating system, so rang Direct Gas, as they were the company who originally installed the system, and have always done a good job servicing the system each year. Although the problem was a nuisance problem as opposed to a serious problem, with the heating coming on and going off randomly, Direct Gas responded quickly and came out the following day. They diagnosed the problem, provided a temporary fix, and then rang later in the day with a price and a date to fit new parts. Three days later, as agreed they came out, and fixed the problem by fitting new parts.

We have used this company over a period of 12 months as we completely upgraded and renovated our property. This meant us asking for help and flexibility along the way. They have installed a new boiler and central heating, some of the radiators were the very modern ones and we wanted all of them to be piped from the wall , not up from the floor, this meant quite a lot of work fitting and re fitting them as the work was moving along. The boiler had to be re located as we had building work done and Direct Gas worked with us along the way and made the whole experience much less stressful. They helped us with additional plumbing along the way too, as we had a new kitchen and utility room. They were punctual, professional, and always did exactly what we asked. The products that were supplied were super quality, the boiler itself is the best I have ever had. We never had to ask them back to resolve a problem as everything worked right first time!. They were within our budget too, which in these times is a real bonus! A big thank you form myself and my wife for all the help!!

We have used this company for many years and they always complete the work promptly and efficiently, as they did in servicing our gas boiler on 13th September.

The engineer arrived on time, was polite, friendly, helpful and professional. He serviced our Central Heating, and although we had not originally requested testing our gas fire when we booked the appointment, when we requested this he was helpful and also did this for us. All the work was completed quickly, and efficiently and the area was left clean.

After our gas boiler stopped working Direct Gas came out the same day we contacted them to diagnose the problem. I was given a clear diagnosis and reason for the failure and discussed various options based on our future plans for next steps. This included outline cost estimates and the pros and cons for each. Later that day an accurate estimate and timescale for repair was provided. An engineer arrived on time and completed the repair leaving no mess behind. At all times the Direct Gas representatives were polite, pleasant and highly professional and considerate of our needs. We were not placed under any pressure to decide how to proceed at anytime and were given all the information we asked for. I have used them regularly over many years and have always found them helpful and good value for money. I would highly recommend them.

Starting with Tim's visit for the quote to wrapping up on completion the guys were very professional. Always on time, covered carpets to keep mess to a minimum, cleared up after themselves. They took time out to show us how the boiler worked and the wifi controller. I had 3 quotes and Tim's was the cheapest on like for like installation. His final invoice was exactly per his quote. As an accredited installer we also received a 12 year guarantee from the manufacturer instead of usual 10. I have no hesitation in recommending Direct Gas (Chesterfield) Ltd.

Thank you to all at direct gas for the work done to the refurbishment of our shower room. I would happily recommend them to any one good service and helpful engineers. Thank you

Direct Gas replaced our boiler and pump recently. Tim gave us sound advice and a reasonable price. Adrian and Craig did a very neat and competent job. Despite having to make some significant changes to the plumbing, the work was all completed in less than a day. The carpets were protected before work started, and all of the old parts were cleared away at the end. The system seems to be working well and we are happy to recommend Direct Gas.

Arrived on time and completed job very efficiently. Left everywhere clean and tidy. Gave us tutorial on operating fire before they left. Pleased with service.

I’ve used Direct Gad for several years now. I’ve always found them reliable, trustworthy and informed gas engineers. All the staff, including the two office staff, are extremely helpful and know their business. I highly recommend Direct Gas.