Endorsed by Which?

Direct Gas (Chesterfield) Ltd

5.0

78 Reviews

Opening Hours
Today - 08:30–16:30
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–16:30
  • Saturday - Closed
  • Sunday - Closed

About

Our independent plumbing, heating and gas company serves Chesterfield, Matlock, Bakewell, Dronfield and South Yorkshire. We strive to maintain our excellent reputation by exceeding customer expectations.

We undertake the installation, maintenance, service and repair of all makes/models of gas boilers and appliances, including LPG. From simple repairs to complete central heating installations, or a tap washer to complete bathroom renovations, from Homeowners Reports to Landlords Gas Safety Inspections, we provide a friendly, efficient and diligent service.

The Direct Gas company logo, the Which? Trusted Trader, Derbyshire Trusted Trader and Worcester accredited installer symbols are proudly emblazoned on our vans and our permanent highly skilled and experienced workforce are all Gas Safe Registered.

Large enough to cope and small enough to care, we operate a fair, honest pricing strategy with highly competitive prices.

What we do

  • Plumbers

    • Emergency plumbing services
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas cooker repair
    • Gas emergencies
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Immersion Heaters
    • Radiators and central heating
  • More Services

    • lpg

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
78 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Prompt and professional
Customer Service
Quality
Value
Direct gas removed my old radiator and supplied and fitted a new one, the engineer did a great job and I'm really happy with my new radiator. Really great team of people, would recommend to anyone.
Customer in South Yorkshire Posted on 26/03/2021 , work completed 22/03/2021
The trader replied (on 08/04/2021)
Thank you for your review, we are pleased that you will recommend us and we look forward to being of service to you again.
Excellent service and value
Customer Service
Quality
Value
I am not sure how long I have been using this company now, but easily over ten years. During that time they have completed a wide variety of work for me (both large and small jobs). I have always found them to be approachable, accommodating, quick to respond when necessary, good value for money and their work has always been first class.
Customer in Derbyshire Posted on 08/03/2021 , work completed 04/03/2021
The trader replied (on 10/03/2021)
We certainly do our best, we're glad to have another great review, thank you so much.
Annual Service
Customer Service
Quality
Value
We have been using this company for over a decade. They have always been very helpful, efficient, friendly and great value for money.
Customer in Derbyshire Posted on 02/03/2021 , work completed 25/02/2021
The trader replied (on 10/03/2021)
A lovely review. Thank you. We are proud to have many long-standing customers.
Outstanding Service
Customer Service
Quality
Value
I opted for this company to install a new Worcester Bosch boiler following a visit from Tim and subsequent detailed quote. No pushy sales, gave us all our options, arrived punctually, very very tidy, carpet protectors laid, all done in good time, showed us how to use it, cleaned up afterwards and maintained social distancing throughout the visit, highly recommended
Customer in Derbyshire Posted on 22/01/2021 , work completed 18/01/2021
The trader replied (on 22/01/2021)
We were happy to help. Thank you for your kind words, we are proud of our team here at Direct Gas Chesterfield Ltd.
Happy with work
Customer Service
Quality
Value
The gas fitter that fitted the boiler was efficient and cleaned up after himself. Just brilliant.
Customer, Derbyshire Posted on 14/01/2021 , work completed 04/01/2021
The trader replied (on 22/01/2021)
Thank you very much for such a great review.
Excellent Company
Customer Service
Quality
Value
I have used Direct Gas for years and they have always provided excellent, efficient service. All the engineers have been friendly and have left our premises clean and tidy after every visit. Highly recommended.
Customer in Derbyshire Posted on 15/11/2020 , work completed 21/10/2020
The trader replied (on 10/12/2020)
Thank you for this review, its great to be acknowledged for our hard work.
The Best
Customer Service
Quality
Value
Whilst maintaining a very personal approach Direct Gas are an efficient professional company. They have a great team with an incredible work ethic and a reputation for brilliant customer service and satisfaction and reasonable pricing structure. Always my first preference for anything in the plumbing category from bathrooms to CH Boilers and beyond. They are attentive to detail and should back up be required is carried out without quibble. Keep up the good work people.
David in South Yorkshire Posted on 12/11/2020 , work completed 05/11/2020
The trader replied (on 10/12/2020)
Thank you for your kind review David, we are extremely proud of our team. I will certainly pass your comments on to them.
Excellent service always punctual
Customer Service
Quality
Value
Discovering "Direct Gas" has made my life so much easier, customer service is at the heart of everything they do. Always punctual and a pleasure to deal with. No one else compares!
Phill in South Yorkshire Posted on 30/10/2020 , work completed 26/10/2020
The trader replied (on 04/11/2020)
Such a lovely review, thank you Phill. We certainly do try to exceed customer expectations. We appreciate your kind words.
Excellent Company
Customer Service
Quality
Value
Moved into a new property where the heating programmer was faulty. Direct Gas sorted the problem out quickly and efficiently. Nothing was too much trouble. A very friendly reliable service. Will be using them from now on.
Customer in South Yorkshire Posted on 12/10/2020 , work completed 05/10/2020
The trader replied (on 16/10/2020)
We were happy to help! We look forward to being of service to you again.
Great professional service
Customer Service
Quality
Value
Direct Gas gave a very competitive quote for a new boiler and radiators. Professional friendly engineer who clearly explained the work to be carried out and discussed all options. The engineers arrived on time, fitted everything to schedule and left everything neat and tidy. Very friendly professional service, office always picks phone up and responds to queries promptly, would definitely recommend.
Angela in Derbyshire Posted on 18/09/2020 , work completed 08/09/2020
The trader replied (on 30/10/2020)
It was a pleasure working for you, we hope you will use our services again. Thank you for your review.
Good professional service
Customer Service
Quality
Value
We have had our gas boiler maintained by Direct Gas for 10 years. They are reliable, efficient and professional. Friendly engineers, who are always professional and give good advice. They are not pushing sales of new equipment and endeavour to make good use of existing appliances.
Customer in Derbyshire Posted on 01/09/2020 , work completed 26/08/2020
The trader replied (on 17/09/2020)
A great review from a long standing and valued customer. Many thanks from the Direct Gas (chesterfield) Ltd team.
Wouldn't use anyone else!
Customer Service
Quality
Value
Direct gas quoted and fitted a new boiler approx 6 years ago and have used ever since. Latest job was tracing a bathroom leak and carrying out extensive work to rectify/replace damage. Professional but approachable, happily address any questions (no matter how silly!). Backed up by efficient friendly admin staff who respond quickly to enquiries and call back to arrange schedules. Competitive prices, always turn up when arranged and work carried out to high standard. Happy to have discovered a business I can turn to with complete faith and trust to carry out work.
Customer in Derbyshire Posted on 22/08/2020 , work completed 12/08/2020
The trader replied (on 17/09/2020)
Thank you for leaving this review, we were happy to help.
Great service
Customer Service
Quality
Value
Direct Gas arrive when they say they will, complete the work cleanly and efficiently, offer polite and useful advice, charge sensible fees. I will certainly continue to use this company.
Customer in Derbyshire Posted on 13/08/2020 , work completed 06/08/2020
The trader replied (on 17/09/2020)
A lovely review, thank you, we look forward to being of service to you for many more years.
Excellent service from a friendly & knowledgeable Team
Customer Service
Quality
Value
Direct Gas have looked after three properties in Chesterfield for me for over 10 years. I can't fault them in any respect. They're very easy to do business with, have a high level of technical competence and respond quickly when needed. They're always happy to give advice and resolve queries with equipment manufacturers. Administration and customer contact is very efficient and pricing is competitive. And in case you're sceptical, this is a genuine review and Direct Gas haven't paid me!
Customer in Derbyshire Posted on 21/07/2020 , work completed 20/07/2015
The trader replied (on 17/09/2020)
Thank you for your kind words, its great to hear that we're doing a good job.
Friendly and professional
Customer Service
Quality
Value
I had my boiler serviced quickly and efficiently and would highly recommend them. The engineer spotted a leak and fixed it on the same day no problem.
Customer in South Yorkshire Posted on 07/07/2020 , work completed 16/06/2020
Fantastic prompt service
Customer Service
Quality
Value
I contacted Direct Gas following the flushing unit in my toilet breaking. An engineer attended the same day & diagnosed the issue. The following afternoon an engineer came with the new parts and fixed the toilet. The cost was reasonable and lower than anticipated. Direct Gas provided a fantastic service & I would definitely recommend & use them for any future heating or plumbing needs.
Customer in Derbyshire Posted on 29/06/2020 , work completed 23/06/2020
New boiler installation
Customer Service
Quality
Value
Direct Gas were recommended to me after my previous boiler service engineer let me down. They have looked after my old boiler for many years now and always provided a reliable and efficient service. When my old boiler finally gave up this summer I had no hesitation in asking them to provide a quote for its replacement. The engineer that installed my new boiler arrived on time and made sure dust sheets were laid before starting any work. He took care with the installation and tidied up afterwards. I have just paid the invoice, which was exactly as quoted, and will certainly be asking Direct Gas to service the new boiler every year. I would have no hesitation in recommending Direct Gas.
Customer in Derbyshire Posted on 22/06/2020 , work completed 18/06/2020
The trader replied (on 01/07/2020)
We are very pleased that you are happy with the recent boiler installation. We try very hard to give our customers a complete service from quotation stage onwards. Our customer base has many, many repeat customers and we are delighted you are joining them!
Boiler service
Customer Service
Quality
Value
I acquired my boiler from Direct Gas and have had it serviced by them ever since. They have just completed the latest service even in lockdown I would recommend them without hesitation.
Mark in Derbyshire Posted on 19/06/2020 , work completed 12/06/2020
The trader replied (on 01/07/2020)
Thank you very much for your review. We have met the required standards for working throughout the pandemic and have been happy to carry on offering our service to all our customers.
Honest Advice and Efficient Fitting
Customer Service
Quality
Value
We needed a new gas boiler. Direct Gas advised us on the type to fit, which was less expensive than the one that we originally intended to get. The fitter arrived on time, worked quickly and efficiently, and left everything clean and tidy. We have used this trader previously and have always received a good service. Invoices match quotes, and aftercare is good. Attendance is prompt if there is a problem.
Customer in South Yorkshire Posted on 08/03/2020 , work completed 02/03/2020
Expert professional service.
Customer Service
Quality
Value
Replacement of existing C.H. boiler with new Worcester FS30 boiler and all associated work. Excellent and skilled workmanship completed on time & as per quotation. I have no hesitation in recommending Direct Gas to other customers.
Seamus, South Yorkshire Posted on 21/01/2020 , work completed 21/01/2020
The trader replied (on 20/02/2020)
Thank you very much for your lovely review - it is always a pleasure when we know we have pleased our customers.
Excellent
Customer Service
Quality
Value
Excellent company. Professional and efficient, and, at the same time, friendly and helpful. I have used Direct Gas for 19 years and they have never let me down. They are honest and reliable, and would never suggest getting a new appliance if the current one is fixable. I have eventually had to have a new boiler, but only after years of my star engineer keeping it running. The installation was efficient, and, as with all their engineers, it was a clean and tidy process. with no mess or rubbish left in my house. All their work is to a pre-agreed schedule and budget, so you are never left with an unexpected cost or timescale. I would highly recommend Direct Gas and I would never go anywhere else.
Customer in Derbyshire Posted on 07/01/2020 , work completed 03/01/2020
The trader replied (on 26/02/2020)
Thank you so much for your review - we are so happy that customers keep returning to us year after year - we strive to be honest and fair to everyone.
Excellent
Customer Service
Quality
Value
excellent, very very good, answered queriess very good, good on day as well when they installed
Which? Trusted Traders Consumer Posted on 04/11/2019 , work completed 04/11/2019
There to help
Customer Service
Quality
Value
Excellent service. Best clean of gas fire I've seen in years.
Phillip, Yorkshire Posted on 21/10/2019 , work completed 21/10/2019
Professional Service no matter what the job
Customer Service
Quality
Value
I have had Direct Gas call to my premises on a good few occasions, be that for general basic servicing or extensive maintenance work. With all visits booked I can honestly say I have found nothing but excellence with the fitters that have called. Booking an engineer I was greeted with a sympathetic and kind voice who asked questions giving me a complete reassurance that whoever turned up would have the right level of information. The engineer booked always turned up ‘early’ but would remain in the vehicle until the correct time so as not to catch us in that “not ready stage”. To date engineers Tim & Darren have called for both servicing and general maintenance work. Both we found we prompt, friendly, kind and very professional. Further, any debris was quickly cleared leaving the area both clean and tidy. Would I have them call again.... That is an easy one, of course. I would have no other whilst these guys are around.
Customer in Derbyshire Posted on 17/01/2019 , work completed 16/01/2019
Prompt and professional
Customer Service
Quality
Value
Engineer came to repair leak on W.C. He was prompt, efficient and very helpful. We have employed Direct Gas for the last seven years and have always been highly satisfied.
Sandra, South Yorkshire Posted on 16/01/2019 , work completed 16/01/2019