Direct Gas (Chesterfield) Ltd

We returned home after 3 nights away to find a problem with the Central Heating system, so rang Direct Gas, as they were the company who originally installed the system, and have always done a good job servicing the system each year. Although the problem was a nuisance problem as opposed to a serious problem, with the heating coming on and going off randomly, Direct Gas responded quickly and came out the following day. They diagnosed the problem, provided a temporary fix, and then rang later in the day with a price and a date to fit new parts. Three days later, as agreed they came out, and fixed the problem by fitting new parts.

We have used this company over a period of 12 months as we completely upgraded and renovated our property. This meant us asking for help and flexibility along the way. They have installed a new boiler and central heating, some of the radiators were the very modern ones and we wanted all of them to be piped from the wall , not up from the floor, this meant quite a lot of work fitting and re fitting them as the work was moving along. The boiler had to be re located as we had building work done and Direct Gas worked with us along the way and made the whole experience much less stressful. They helped us with additional plumbing along the way too, as we had a new kitchen and utility room. They were punctual, professional, and always did exactly what we asked. The products that were supplied were super quality, the boiler itself is the best I have ever had. We never had to ask them back to resolve a problem as everything worked right first time!. They were within our budget too, which in these times is a real bonus! A big thank you form myself and my wife for all the help!!

We have used this company for many years and they always complete the work promptly and efficiently, as they did in servicing our gas boiler on 13th September.

The engineer arrived on time, was polite, friendly, helpful and professional. He serviced our Central Heating, and although we had not originally requested testing our gas fire when we booked the appointment, when we requested this he was helpful and also did this for us. All the work was completed quickly, and efficiently and the area was left clean.

After our gas boiler stopped working Direct Gas came out the same day we contacted them to diagnose the problem. I was given a clear diagnosis and reason for the failure and discussed various options based on our future plans for next steps. This included outline cost estimates and the pros and cons for each. Later that day an accurate estimate and timescale for repair was provided. An engineer arrived on time and completed the repair leaving no mess behind. At all times the Direct Gas representatives were polite, pleasant and highly professional and considerate of our needs. We were not placed under any pressure to decide how to proceed at anytime and were given all the information we asked for. I have used them regularly over many years and have always found them helpful and good value for money. I would highly recommend them.

Starting with Tim's visit for the quote to wrapping up on completion the guys were very professional. Always on time, covered carpets to keep mess to a minimum, cleared up after themselves. They took time out to show us how the boiler worked and the wifi controller. I had 3 quotes and Tim's was the cheapest on like for like installation. His final invoice was exactly per his quote. As an accredited installer we also received a 12 year guarantee from the manufacturer instead of usual 10. I have no hesitation in recommending Direct Gas (Chesterfield) Ltd.

Thank you to all at direct gas for the work done to the refurbishment of our shower room. I would happily recommend them to any one good service and helpful engineers. Thank you

Direct Gas replaced our boiler and pump recently. Tim gave us sound advice and a reasonable price. Adrian and Craig did a very neat and competent job. Despite having to make some significant changes to the plumbing, the work was all completed in less than a day. The carpets were protected before work started, and all of the old parts were cleared away at the end. The system seems to be working well and we are happy to recommend Direct Gas.

Arrived on time and completed job very efficiently. Left everywhere clean and tidy. Gave us tutorial on operating fire before they left. Pleased with service.

I’ve used Direct Gad for several years now. I’ve always found them reliable, trustworthy and informed gas engineers. All the staff, including the two office staff, are extremely helpful and know their business. I highly recommend Direct Gas.

First class service as always. This is our 12th year now & we've never had any complaints. We'll recommend you to anyone we know who is seeking your services

Tim arrived promptly as per my booking with DG reception, all very simple. The task of fitting my fires gas valve was quite involved and to me complicated. Tim completed the job quickly, efficiently and to a high standard. I was relieved when it was in and up and running. As I had a new thermocouple Tim decided to fit this as well. I was really impressed from start to finish with both Tim and Direct gas's ease of dealing with. Very professional and reliable, unlike other trades people I have used. Will definitely be my first call when requiring ang gas services in the future. I think the value for money was a good.

This is the second year we have used Direct Gas for our central heating service and repair. The service that they have given us has been first class from the professional way they treat the customer and the product that they provide whether it is for a repair and follow up or a straight service. The engineers are polite, caring treat your property with respect and provide full information on the work that they carryout. I don't hesitate to highly recommend Direct Gas to anyone and look forward to using there services for all my central heating and gas appliance requirements.

Great customer service and very professional. Recommended by a family friend. The office team of Jackie and Marion were friendly and helpful. Tim was very knowledgeable and gave sound friendly advice as to what would be needed to remove our old boiler, hot water tank and radiators. The quote was quick and competitive. Engineers Adrian and Craig were on time, efficient, friendly, worked well as a team and carried out the work professionally. Would highly recommend them.

When, recently, my boiler stopped working, I immediately rang Direct Gas Chesterfield Ltd. The person on the other end of the phone took my details and we arranged for an engineer to call. To my surprise the engineer was able to call the next day and was able to diagnose the problem. I was quoted a price and was told the work could be done the following morning. Spot on time the engineer, who was very professional, came and fitted the required part. I shall certainly use Direct Gas in the future.

Two engineers - Adrian and Craig - were very prompt, efficient, friendly, clean and competent in carrying out the work of removing my 38 hear old boiler and water tank nad replacing this with a combi boiler. The quoted price was also very competitive. I have been a customer of Direct Gas for a number of years now and would happily recommend this firm.

Thank you for an excellent job. Craig carried out the work very professionally. Fitting me in so quickly was greatly appreciated.

2 very pleasant engineers arrived early, super efficient, removed and fitted new boiler adapting piping flushed system, added inhibitor, installed new flue, all with minimum mess and fuss. All mess tidied up and protective covers wherever they worked. All tested and functions explained, and completed early afternoon. Excellent job and staff , pleased.

The engineer was early for the appointment, very pleasant, and knew exactly what he was doing. Worked very cleanly, found a small problem which he rectified. Very happy with the service I've have had in the past, and this visit, would highly recommend them.

Very efficient and pleasant service, from making the appointment to the work being completed. Our boiler is fifteen years old and they have never pushed us into getting a new one.

I rang to advise my eighteen year old boiler had just stopped working. Darren came out the next day and explained that it needed a new circuit board. Due to the cost to change this and the fact that my boiler was old, I decided to have a new boiler. Tim came out the next day to provide a quote for the job. The office then emailed the quote within a few hours. It was then arranged to come and fit the new boiler a few days later. The fitters were very pleasant and made sure there was protection over our carpet. The new boiler was up and running within four hours. I have used them a number of times over the last few years. If you are looking for a gas engineer or plumber, look no further than Direct Gas. They are pleasant to deal with, honest, always arrive on time and are reasonably priced. What more do you need in a trader?

We've used Direct Gas for over 10 years and have complete faith in Tim and his team of engineers. They've installed boilers and cloakrooms for me and I wouldn't hesitate to recommend them to others.

Having contacted Direct Gas due to persistent combi boiler issues, a date was arranged to inspect the boiler and try to assertain the issue. As it turned out it could be one of two issues, the engineer arranged to have the part ordered, it quickly arrived and was promptly installed however this did not solve the problem and highlighted that the issue was serious and required a new combi boiler. A competitive quote and breakdown of the costs for installation of a new boiler with different options for me to choose the best one that suited me, after choosing the best option a date was arranged to fit in with my schedule and Direct Gas work load. On the day of installation the engineer arrived on time and explained what he would be doing to install the boiler. The work was carried out with little disruption in a timely manor and with respect to my property. In addition I was not charged for the initial call out and for the replacement part and labour. I would just like to thank the team at Direct Gas for an excellent job. Many thanks.

I have used Direct Gas for over 15 years to service my boiler, carry out repairs and install a new boiler about 10 years ago. Highly recommend them.

Excellent and prompt service at a reasonable cost. Sorted a couple of other unanticipated problems for free there and then. Will definitely use this company again whenever I need a repair done.

Direct Gas was recommended to me, I didn't realise they were plumbers too. What a find. Although the job wasn't huge, the service was so personal and helpful. I felt totally confident to leave a key for the work to be completed while I was at work. They were also willing to split the job over two days to allow floor covering to be fitted under the unit. Everything was left clean, and the old fitments taken away. I had found what I wanted on line, but direct gas offered to source the items which was less hassle for myself. I had a new shower and bath panel fitted; the sink and toilet were replaced with a unit. I am delighted with the outcome, and have no hesitation in recommending Direct Gas to family and friends or anyone else.

Direct Gas have just completed a bathroom installation at my home. They removed all the old fittings: bath, basin and wc and installed a walk in shower and combined vanity unit for basin and wc. Not only that but they also panelled all the walls, fitted new flooring and supplied and fitted a towel radiator. They did encounter a couple of small problems, an annoying bump in the floor caused by a leak under the floorboards some years ago - an issue with some pipework installed prior to our purchase - but sorted these out in a very cheerful manner and stuck to the original quotation despite it adding additional time. They left the property clean and tidy, took away every bit of waste and rubbish, used overshoes and dust sheets throughout the installation, were very pleasant and cheerful, despite working in the hot weather. They definitely went the extra mile to provide the best customer service and I would recommend Tim and Adrian to anyone who wants quality work done at a very reasonable price.

We have used Direct Gas for servicing for years. Three days before we were due to go on holiday we found a leak in our boiler. We called Direct Gas and an engineer arrived less than an hour later despite the fact we are in Sheffield. The problem was fixed and our panic was over. Thank you again.

on 16/5/2022 I called this company to arrange for a plumber to come and give me a quote. I had to wait over a week, which I didn't mind, as you cannot expect people to turn up at the drop of the hat. The lady who took my call was courteous and very nice. She arranged for a plumber called Tim to call to my property on the 27/5/22. The man arrived promptly, took measurements and said he would send me a quote via email. To date, I have not heard anything. If my email had bounced, why did they not call me, they had my telephone number? Extremely disappointed and not something I would have expected from a Which? Trusted trader.

Disconnected my old gas cooker and came back to fit my new range cooker, once delivered. Really pleased with this company and cannot be faulted, will definitely use them again. Call taker very professional, friendly and efficient a real credit to the company. Absolutely no issues, prompt and efficient. Good prices also.

I have been using Direct Gas to service my boiler and gas fire for a number of years now. All their staff, whether office staff or engineers, are very polite and helpful. The engineers know their job, and are always punctual and do the job well. I would happily recommend them to others in the North Derbyshire, North Nottinghamshire and South Yorkshire area.

We've used Direct Gas for many years, both for our boiler's annual service and on the rare occasions that we've had a problem. They're always reliable and efficient and charge reasonable prices.

I choose Direct Gas to fit a new boiler, shower and a few other small plumbing jobs, because of the excellent reviews I read. From the day I called to the day I paid my bill I have only had the most perfect friendly customer service and professional workmanship. Direct Gas kept to there appointments, came on time, did everything I asked and cleaned up afterwards. I walked into my house at the end of the day and would have never had know anyone had been in. I was an absolute pleasure to deal with Direct Gas and I would highly recommend them. Thank You Direct Gas

From the first contact with Direct Gas for a quote for the work required I could not fault their professionalism. On the day the guys turned up on time worked through the installation and service with minimum fuss even the tricky part under the floor. Big thank you to all at Direct Gas. 5* plus from me.

Excellent work to replace my old boiler. An unrelated minor plumbing repair thrown in for free. Prompt after sales help over the phone.

This supplier has installed my boiler and serviced it every year since. They are most efficient in telling me service is due and giving a date and time. This is always met and the service provided most efficiently by a very helpful engineer I can fully recommend them to any one in the Sheffield/Chesterfield area.

Just had a new boiler and radiators fitted by an excellent team. No rip of prices, just an honest down to earth company that takes pride in their work. A rarity these days. Can’t recommend highly enough. Will not use anyone else.

Although problem wasn't an emergency, the engineer attended on time as promised. Very friendly, helpful and explained in detail what was needed to be done. All work carried out efficiently and speedily and left word for us to contact him again if problem re-occurred.

I’ve been using Direct Gas to service my boiler & gas fire for over 4 years now, & they’ve never let me down. They always turn up when they say they will, all the staff - engineers & office staff alike - are always polite & friendly, & do their job thoroughly & well. Their prices are also competitive I have no hesitation in recommending them to others in their catchment area.

I have been using Direct Gas for more than 10 years. In this time they have completed everything from small jobs like tap replacement, annual safety appliance checks to fitting a new boiler and even a complete bathroom replacement. Tim and his team are everything you want in a trade. Professional, reliable and honest. If it is broken they will try their best to fix it, if it makes sense to do so. If something needs replacing, you can be sure they will offer you the best option for your needs. You simply won't want to use anyone else after you have used Direct Gas.

Direct gas removed my old radiator and supplied and fitted a new one, the engineer did a great job and I'm really happy with my new radiator. Really great team of people, would recommend to anyone.

I am not sure how long I have been using this company now, but easily over ten years. During that time they have completed a wide variety of work for me (both large and small jobs). I have always found them to be approachable, accommodating, quick to respond when necessary, good value for money and their work has always been first class.

We have been using this company for over a decade. They have always been very helpful, efficient, friendly and great value for money.

I opted for this company to install a new Worcester Bosch boiler following a visit from Tim and subsequent detailed quote. No pushy sales, gave us all our options, arrived punctually, very very tidy, carpet protectors laid, all done in good time, showed us how to use it, cleaned up afterwards and maintained social distancing throughout the visit, highly recommended

I have used Direct Gas for years and they have always provided excellent, efficient service. All the engineers have been friendly and have left our premises clean and tidy after every visit. Highly recommended.

Whilst maintaining a very personal approach Direct Gas are an efficient professional company. They have a great team with an incredible work ethic and a reputation for brilliant customer service and satisfaction and reasonable pricing structure. Always my first preference for anything in the plumbing category from bathrooms to CH Boilers and beyond. They are attentive to detail and should back up be required is carried out without quibble. Keep up the good work people.

Discovering "Direct Gas" has made my life so much easier, customer service is at the heart of everything they do. Always punctual and a pleasure to deal with. No one else compares!

Moved into a new property where the heating programmer was faulty. Direct Gas sorted the problem out quickly and efficiently. Nothing was too much trouble. A very friendly reliable service. Will be using them from now on.

Direct Gas gave a very competitive quote for a new boiler and radiators. Professional friendly engineer who clearly explained the work to be carried out and discussed all options. The engineers arrived on time, fitted everything to schedule and left everything neat and tidy. Very friendly professional service, office always picks phone up and responds to queries promptly, would definitely recommend.

We have had our gas boiler maintained by Direct Gas for 10 years. They are reliable, efficient and professional. Friendly engineers, who are always professional and give good advice. They are not pushing sales of new equipment and endeavour to make good use of existing appliances.

Direct gas quoted and fitted a new boiler approx 6 years ago and have used ever since. Latest job was tracing a bathroom leak and carrying out extensive work to rectify/replace damage. Professional but approachable, happily address any questions (no matter how silly!). Backed up by efficient friendly admin staff who respond quickly to enquiries and call back to arrange schedules. Competitive prices, always turn up when arranged and work carried out to high standard. Happy to have discovered a business I can turn to with complete faith and trust to carry out work.

Direct Gas arrive when they say they will, complete the work cleanly and efficiently, offer polite and useful advice, charge sensible fees. I will certainly continue to use this company.

Direct Gas have looked after three properties in Chesterfield for me for over 10 years. I can't fault them in any respect. They're very easy to do business with, have a high level of technical competence and respond quickly when needed. They're always happy to give advice and resolve queries with equipment manufacturers. Administration and customer contact is very efficient and pricing is competitive. And in case you're sceptical, this is a genuine review and Direct Gas haven't paid me!

I had my boiler serviced quickly and efficiently and would highly recommend them. The engineer spotted a leak and fixed it on the same day no problem.

I contacted Direct Gas following the flushing unit in my toilet breaking. An engineer attended the same day & diagnosed the issue. The following afternoon an engineer came with the new parts and fixed the toilet. The cost was reasonable and lower than anticipated. Direct Gas provided a fantastic service & I would definitely recommend & use them for any future heating or plumbing needs.

Direct Gas were recommended to me after my previous boiler service engineer let me down. They have looked after my old boiler for many years now and always provided a reliable and efficient service. When my old boiler finally gave up this summer I had no hesitation in asking them to provide a quote for its replacement. The engineer that installed my new boiler arrived on time and made sure dust sheets were laid before starting any work. He took care with the installation and tidied up afterwards. I have just paid the invoice, which was exactly as quoted, and will certainly be asking Direct Gas to service the new boiler every year. I would have no hesitation in recommending Direct Gas.

I acquired my boiler from Direct Gas and have had it serviced by them ever since. They have just completed the latest service even in lockdown I would recommend them without hesitation.

We needed a new gas boiler. Direct Gas advised us on the type to fit, which was less expensive than the one that we originally intended to get. The fitter arrived on time, worked quickly and efficiently, and left everything clean and tidy. We have used this trader previously and have always received a good service. Invoices match quotes, and aftercare is good. Attendance is prompt if there is a problem.

Excellent company. Professional and efficient, and, at the same time, friendly and helpful. I have used Direct Gas for 19 years and they have never let me down. They are honest and reliable, and would never suggest getting a new appliance if the current one is fixable. I have eventually had to have a new boiler, but only after years of my star engineer keeping it running. The installation was efficient, and, as with all their engineers, it was a clean and tidy process. with no mess or rubbish left in my house. All their work is to a pre-agreed schedule and budget, so you are never left with an unexpected cost or timescale. I would highly recommend Direct Gas and I would never go anywhere else.

I have had Direct Gas call to my premises on a good few occasions, be that for general basic servicing or extensive maintenance work. With all visits booked I can honestly say I have found nothing but excellence with the fitters that have called. Booking an engineer I was greeted with a sympathetic and kind voice who asked questions giving me a complete reassurance that whoever turned up would have the right level of information. The engineer booked always turned up ‘early’ but would remain in the vehicle until the correct time so as not to catch us in that “not ready stage”. To date engineers Tim & Darren have called for both servicing and general maintenance work. Both we found we prompt, friendly, kind and very professional. Further, any debris was quickly cleared leaving the area both clean and tidy. Would I have them call again.... That is an easy one, of course. I would have no other whilst these guys are around.

Everything from booking the service to the service itself was excellent. All the staff I encountered were friendly, helpful and efficient. I have used Direct Gas for eight years and can highly recommend them.