Direct Heating Installations Ltd

My boiler packed in and I reached out to Direct Heating Installations at the weekend. Matt contacted me the next day and a few days later, had installed a brand new energy efficient Worcester Boiler. A great, neat and tidy job. Brilliant service! Would highly recommend!

It's the end of November, the old boiler packed in, the tenant has no hot water or heating except his own fan heater. Thanks to Direct Heating all was resolved within 10 days. The old boiler was removed (it was getting on a bit) and the new Worcester Bosch installed and it is better than ever I am now told. Thank you to both heating engineers who came - one to diagnose and one to solve the problem.

With a week to go to Christmas my boiler decided to give up on me. My only option was a new one and after a stressful day of trying to get help Matt and team were recommended to me. The wonderful Denise promised I’d get a call from Matt and I did. A super competitive quote and a promise they would arrive at 9am on Tuesday to fit. Jimmy and Tom arrived exactly on time and by the end of the day I had steaming hot water and heating. Day 2 again bang on time Jimmy and Dale came along to finish off. All 3 were an absolute pleasure despite Dale’s terrible choice in music 😂. Highly highly recommended, no messing about, honest, tidy and punctual. You guys saved Christmas 2023!

Tom introduced himself and then set about doing the required work in a very efficient but helpful way explaining what he was doing so I understood every step . Very pleased and happy to endorse his work . Thank you Tom !

A first class service from Matt and his company. Matt was able to send me a quote for a new Worcester Bosch boiler and moving of a radiator based upon an online questionnaire I completed and photos I'd sent. This was easier for me than having a visit. It was a very competitive quote. Denise kept me informed of the process right through. They booked in the work very quickly. On the day, Tom & Dale turned up on the dot at the arranged time. They were friendly, polite and knowledgeable throughout their work at my home. Tom went out of his way to help me move a couple of pieces of furniture that I couldn't manage by myself, then put them back once the works were completed. They both did a thorough job including flushing the radiators, boiler installation, a very neat job of moving my radiator, and checked everything methodically at the end. They cleared up well afterwards. I am very happy with Direct Heating Installations and am enjoying a warmer home knowing my boiler is working more efficiently than my last boiler. Thank you to Matt and his team.

Direct Heating Installations have been so easy to do business with. The initial appointment provided us with a clear and helpful assessment of our boiler requirements and offered knowledgable solutions to our needs and at a good price. The professional installation was completed to the highest standard and with a quality product. Given the boiler was for an elderly aunt, the offer of aftercare was also given should we need it and is very much appricated. A big thank you to Matt, Denise and Jimmy who have been so helpful, easy to contact throughout the process and friendly to deal with. A great firm with genuinely nice people. Thank you.

Matt came out to give me a quote and assured me that an access problem identified by another supplier that would prevent installation could be resolved. His quote was also very competitive. Dale and Jimmy were the engineers. They arrived promptly at the time arranged and covered floors and carpets with sheeting before starting work. They cleaned and tidied when they had finished and left absolutely no mess. All my questions were answered and they demonstrated the boiler and Hive controls. Both were very friendly, polite and considerate and Jimmy was particularly chatty and helpful (in fairness Dale was in the loft with the boiler most of the time!). I have been operating my new boiler for 2 days without any problems and feel confident that if I did have any I could ring Denise (Office Manager) and she would arrange for it to be sorted. Everyone I have come into contact with has been totally professional and I have no hesitation in recommending Direct Heating.

Absolutely FIRST class service from start to finish. Matt came out to discuss what we wanted doing. He is very knowledgable, friendly, professional, honest and punctual. We received a very competitive quote from Matt (we had given him a budget that we needed to work towards). The work was agreed and timeline given. Matt and his team, Dale, Jack, the Electrician and Plasterer did an exceptional job. They were early everyday. Tidied up after themselves, were polite, friendly, professional and very trustworthy. Apart from the bathroom they fixed a leak in the kitchen which was nothing to do with them for no extra charge. 10 STAR service, highly recommend. Will be using them in future for boiler and heating services.

Our church, a registered charity, required its annual Gas Safety check. This was carried out by Matt and his team in an efficient and calm manner, with minimal disturbance to the room users using our building at the time. We were impressed with their care and attention to detail as part of the work also involved removing a disused boiler. This unit was removed and the flue hole was filled and carefully finished externally to suit the stonework on our listed building. As we are a charity we therefore required tradespeople capable of doing commercial work. We hope to have an ongoing relationship with this company.

Was very pleased as not as familiar with area so limited trusted contacts. Really responsive, quick and clear communications. Did what they said and what they quoted. Really smooth process for a fair price. Very impressed.