Direct Heating Installations Ltd

My boiler packed in and I reached out to Direct Heating Installations at the weekend. Matt contacted me the next day and a few days later, had installed a brand new energy efficient Worcester Boiler. A great, neat and tidy job. Brilliant service! Would highly recommend!

It's the end of November, the old boiler packed in, the tenant has no hot water or heating except his own fan heater. Thanks to Direct Heating all was resolved within 10 days. The old boiler was removed (it was getting on a bit) and the new Worcester Bosch installed and it is better than ever I am now told. Thank you to both heating engineers who came - one to diagnose and one to solve the problem.

With a week to go to Christmas my boiler decided to give up on me. My only option was a new one and after a stressful day of trying to get help Matt and team were recommended to me. The wonderful Denise promised I’d get a call from Matt and I did. A super competitive quote and a promise they would arrive at 9am on Tuesday to fit. Jimmy and Tom arrived exactly on time and by the end of the day I had steaming hot water and heating. Day 2 again bang on time Jimmy and Dale came along to finish off. All 3 were an absolute pleasure despite Dale’s terrible choice in music 😂. Highly highly recommended, no messing about, honest, tidy and punctual. You guys saved Christmas 2023!

Tom introduced himself and then set about doing the required work in a very efficient but helpful way explaining what he was doing so I understood every step . Very pleased and happy to endorse his work . Thank you Tom !

A first class service from Matt and his company. Matt was able to send me a quote for a new Worcester Bosch boiler and moving of a radiator based upon an online questionnaire I completed and photos I'd sent. This was easier for me than having a visit. It was a very competitive quote. Denise kept me informed of the process right through. They booked in the work very quickly. On the day, Tom & Dale turned up on the dot at the arranged time. They were friendly, polite and knowledgeable throughout their work at my home. Tom went out of his way to help me move a couple of pieces of furniture that I couldn't manage by myself, then put them back once the works were completed. They both did a thorough job including flushing the radiators, boiler installation, a very neat job of moving my radiator, and checked everything methodically at the end. They cleared up well afterwards. I am very happy with Direct Heating Installations and am enjoying a warmer home knowing my boiler is working more efficiently than my last boiler. Thank you to Matt and his team.

Direct Heating Installations have been so easy to do business with. The initial appointment provided us with a clear and helpful assessment of our boiler requirements and offered knowledgable solutions to our needs and at a good price. The professional installation was completed to the highest standard and with a quality product. Given the boiler was for an elderly aunt, the offer of aftercare was also given should we need it and is very much appricated. A big thank you to Matt, Denise and Jimmy who have been so helpful, easy to contact throughout the process and friendly to deal with. A great firm with genuinely nice people. Thank you.

Matt came out to give me a quote and assured me that an access problem identified by another supplier that would prevent installation could be resolved. His quote was also very competitive. Dale and Jimmy were the engineers. They arrived promptly at the time arranged and covered floors and carpets with sheeting before starting work. They cleaned and tidied when they had finished and left absolutely no mess. All my questions were answered and they demonstrated the boiler and Hive controls. Both were very friendly, polite and considerate and Jimmy was particularly chatty and helpful (in fairness Dale was in the loft with the boiler most of the time!). I have been operating my new boiler for 2 days without any problems and feel confident that if I did have any I could ring Denise (Office Manager) and she would arrange for it to be sorted. Everyone I have come into contact with has been totally professional and I have no hesitation in recommending Direct Heating.

Absolutely FIRST class service from start to finish. Matt came out to discuss what we wanted doing. He is very knowledgable, friendly, professional, honest and punctual. We received a very competitive quote from Matt (we had given him a budget that we needed to work towards). The work was agreed and timeline given. Matt and his team, Dale, Jack, the Electrician and Plasterer did an exceptional job. They were early everyday. Tidied up after themselves, were polite, friendly, professional and very trustworthy. Apart from the bathroom they fixed a leak in the kitchen which was nothing to do with them for no extra charge. 10 STAR service, highly recommend. Will be using them in future for boiler and heating services.

Our church, a registered charity, required its annual Gas Safety check. This was carried out by Matt and his team in an efficient and calm manner, with minimal disturbance to the room users using our building at the time. We were impressed with their care and attention to detail as part of the work also involved removing a disused boiler. This unit was removed and the flue hole was filled and carefully finished externally to suit the stonework on our listed building. As we are a charity we therefore required tradespeople capable of doing commercial work. We hope to have an ongoing relationship with this company.

Was very pleased as not as familiar with area so limited trusted contacts. Really responsive, quick and clear communications. Did what they said and what they quoted. Really smooth process for a fair price. Very impressed.

From start to finish really good communication with Matt who came and looked at job very good knowledge. The two workmen who came and fitted the new bolier very hard working, very polite. They answered any questions we had or anything we were unsure about. Room was left tidy and sheeted up where they were working and walking through.

Our boilers broke down the week before our baby was due which was a very stressful time for us. Direct Heating were great and patched up our old boilers so we weren’t left cold before the new boiler could be ordered and fitted. Matt went out of his way to make sure our new boiler was ordered and fitted asap before our baby was born. The guys worked late on both days to make sure we had heating and hot water before we went to hospital which is very much appreciated. They have good attention to detail because they have; neatened up the old existing pipe work (giving us more space in the garage), the flue now comes out of a small chimney on the garage roof whereas if came out the front of the house before which was always unsightly and they have matched our bricks when filling in the old flue hole. A very neat job with good attention to detail and a lovely team to deal with.

Great experience from start to end. Communication was brilliant and very quick to quote for the work with a really well priced quote. Stuck to their word on the installation date despite heavy snow. Super friendly engineers Tom and Matt. Could not fault the service in any way. Will definitely be called upon for future works to our 4 boilers.

Really can't say enough how fortunate we were to find DHI. When our plumber let us down at the last minute, DHI stepped in, re-arranged other commitments to fit us in, arrived on time and were quick, professional and explained everything. They even accommodated our extra requests to move one radiator three inches (seriously!! :) gave us great advice to improve on what we had previously recommended and did everything with a smile and a desire to help. It is no surprise they are a Which Trusted Trader: it is clearly, and absolutely, deserved.

Direct Heating Installations fitted my boiler and central heating, and have been maintaining the same for 12 years now. They are always professional, courteous and polite. They turn up on time, get on with the job and leave everything neat and tidy. I cannot fault their professionalism. This is the first year that my boiler has need an actual repair, and they were able to suggest a new part be fitted at a much lower cost than replacing the elderly boiler. Harry was a credit to the team - so thank you Harry and thanks too to Matt for providing such good service over the years.

Direct Heating Installations recently fitted a complete central heating system in our terraced house and we couldn't be happier with the result. The work was completed on time and to a high standard at a very competitive price. What's more, everyone at Direct Heating Installations was an absolute pleasure to deal with and they were always keen to make sure that we were happy with the work they did. Communication was excellent throughout and everything went like clockwork. I would use this company again without hesitation and would be happy to recommend them to friends and family.

Direct heating installations were amazing. The customer service was brilliant and their communication is spot on. They gave me a whole host of information about the type of boilers and payment plans on offer so I could make an informed choice. The two people that came to install the boiler were great too - very professional and polite. I would 100% recommend direct heating installations - the whole process from start to finish has been great.

So impressed with them, would recommend them in a flash. Fitted my central heating must be going on 10 years now. Did the normal get 3 quotes and proposals, they took into consideration the layout of my property what was needed. Which I had no real idea of what I needed apart from heating and hot water; I knew what I didn’t want Competitive prices, friendly and always answer my silly questions e.g. how to top up the water level in my boiler. Have them out every year to service the boiler. Can’t recommend them enough.

Matt, Rachael and the team were a pleasure to engage with. Communication is pretty good, and it speaks volumes that not only are they a very busy little team, but also that they came recommended. Matt's a very easy guy to chat to and the work they've done for us has made life a lot more comfortable. Be sure to keep them topped up with biscuits.

A straightforward and professional company to deal with. Good workmanship and communication from initial phone call to follow up call next working day.

When let down by another supplier, from 1st contact to completion, DHI managed to install a new system in just 3-4 days. Whilst other businesses are busy apologising for second-rate service, their installation team was professional and hardworking and delivered on their promise.

Very efficient work and engineers. We were pleased with speed and compliance with all they were required to do.

Matt and the team have always served me well. With a recent leak from the hot water cylinder, Matt's team answered my call in good time. He came and inspected as he said he would and gave me a sensible quote. The team have always arrived when they said they would. They are tidy, pleasant and professional. Thank you.

Did exactly as promised. The workers were on time every day and left when they said they would. The property was kept clean and tidy, and the job was completed in 3 days as promised. Very happy with the workmanship, and the staff involved were a pleasure to deal with. Very competitively priced and I would highly recommend this company.

Needed a repair a radiator valve which failed and meant I had no central heating, having had to drain the system to stop the leak. I've not used Direct Heating Installations (DHI) before so was entirely relying on online reviews to find someone. I found 2 that looked encouraging - the first one couldn't do anything for 2 weeks which was disappointing considering I had no central heating or hot water in part of the house. I tried the other, which was DHI. I spoke to Matt and within a few minutes I had an appointment that he had managed to fit in for the next day. He asked for pictures to ensure the engineer had the right parts & said the engineer would call before arriving. Next day, call came from Jake who arrived shortly afterwards. He was polite, friendly and professional and having checked with me about Covid matters got on with the job. He did a thorough job, replacing valves, refilling the system and ensuring the central heating was functioning properly, leaving everything neat and tidy. The cost was in line with the other company I had contacted and for what was effectively treated as an emergency repair I am very happy with the outcome. I had a couple of small queries the next day, and Jake called me back and asked me to monitor things and keep him informed, but he was more than happy to come back if anything needed further minor adjustment. Things are settling in so I don't think anything more is needed but great to know DHI really cares the customer is happy.

The team from Direct Heating did a great job. It involved a new gas supply line direct from the meter and through a cramped loft space. All carried out in good humour and the installation has been professional and of a very high standard. All checks made in detail after the installation by their own engineers. Have no hesitation in recommending them as other intallers baulked at the dificult job.

Response was prompt and the work was carried out professionally and efficiently on the agreed dates including follow up call to check heating system was working to satisfactorily.

They went above beyond to ensure the pipework & electric spur could be neatly hidden to side of the new boiler . They were very friendly & efficient .All done within a day .Great job . Would recommend their services.

A new boiler installation along with three replacement radiators. Arrived on time and answered any questions I had. Patient with any queries I had and kept me informed of progress at all stages of the work. Happy to recommend.

This company was recommended to me by the building contractor doing an extension to my house. They came and advised me on the boiler and ancillary equipment I should get and they gave me a price for doing the work. They came on the agreed date and did the installation and removed the old equipment. Their work was very neat and tidy and they cleared any mess as they went along. They commissioned the new system and showed me how to operate the controls. They were pleasant to have around the house and they were courteous to neighbours. I can certainly recommend them for their friendly and professional approach and their quality work.

100% happy with the service, the bathroom is perfect. They turned up when they said they would and finished the job on time. Very nice polite lads, very helpful with ideas etc. They were very professional and i would recommend this firm totally. Special thanks to Richard who dealt with the job from start to finish!

I purchased a bungalow which I needed to rip to pieces, including a completely new central heating system. Matt (who I've used for a few years), sorted everything out for me, suggested an underfloor heating system, which I was happy to have. When the time came, Matt and his team worked extremely hard and fitted into their time slot perfectly, working in tandem with my builder. When we moved in, Matt came and explained how everything worked, and is still available to help if we have problems. Great work at a decent price. Don't go anywhere else!!

Excellent job by careful, caring experienced personnel. Matt's first visit to our home left us with full confidence in the company - he was able to appreciate our requirements straight away and gave sound advice. A no nonsense quotation, at the right price, followed. Arrangements were made for the work to be done just a few days later and it only took 3 days. Staff were prompt, hard working, helpful, and considerate. Little noise and mess, even though walls had to be drilled etc. (Pity we had to have a 'hot flush' of the central heating system on the hottest day of the year so far!) All 3 technicians were very approachable, and explained what they were doing and why. We are delighted with our new boiler, (attached to an unvented hot water system that works), and which should save us pounds compared to the old system. Thanks to Direct Heating Installations Ltd.

From the initial quote to the installation, we could not fault Direct Heating Installations, their attention to detail was exceptional. There was a small issue with the boiler and they ensured that this was resolved by Worcester Bosch without delay. Brilliant service from all staff and we would highly recommend this company.

We rang Direct Heating installations when our boiler packed in. From the very start we were very impressed with the service we received. The price was good and the level of service was second to none, from every member of the company that we dealt with. I can highly recommend these guys for any plumbing work you need and we will definitely use them for any future work.

We were very pleased with our new boiler fitted by Matt's team. The service was very professional and efficient. Within days of contacting Direct Heating Installations, we had a new boiler fitted. We would highly recommend the team.

Thank you so so much to Matt, Ryan and the rest of the team for your immense help with our boiler trouble this week! I was trying to get ready to go away for the weekend when our boiler decided to pack in (boyfriend away as well can you imagine?). One fraught phone call to Matt, however, and we're now the owners of a brand spanking new Worcester Bosch model. Ryan also worked his absolute socks off on install day as the boiler is in an awkward position but this didn't faze him one bit. And when it came to installing our Hive device, Russ was such a pleasure to deal with. Massive thanks again guys, great job - Hannah.

Matt’s and his employees fitted a new boiler for me. From my first interaction through to completion of the job, Matt was very professional and reliable, keeping to his word with regards to timings and responding promptly to emails. During the installation I was consulted re: positioning of new boiler. The team cleaned up after themselves which I was not expecting! I am very happy with the service that I have received and would not hesitate to recommend Matt and his team.

We are a Care Home in Harrogate and recently one of our boilers broke down. As we have very vulnerable residents living here who feel the cold easily, we needed to get the boiler up and running as quickly as possible. Direct Heating Installations responded very quickly and professionally, ensuring that we had our new replacement boiler fitted very quickly and we had our heating up and running within a couple of days. Their service is always efficient and the engineers are polite. Several of our residents and staff commented on how friendly and amenable they were. Many thanks to Direct Heating Installations.

Really impressed with the workmanship and finish plus the overall professional service and attitude. Good attention to detail and afraid to execute to your requirements.

We were very happy with the service we received for the installation of our new boiler and the price was very reasonable in comparison to British Gas

I had my boiler replaced and was extremely happy with the service from start to finish, great communication, polite and friendly guys, care take throughout. Nothing was too much trouble and I am more than happy with the service and would reccomend to family and friends. Would also thank John and Jake for their excellent work.

Having been really pleased with previous work done by Direct Heating I used them to completely re-do the bathroom. From concept through to completion the service was excellent and all completed to an excellent standard and on-time. The team always kept me upto date with progress and I am very happy with the finished bathroom. Would highly recommend them.

My old boiler broke down and needed replacing over Christmas out of all the company quotes Direct Heating installations were the most competitive but also came across friendly and professional, taking the time to answer all my questions. When it came to arranging and having the actual installation the service they provided was excellent, they fitted my boiler in one day, were polite and explained everything they were doing when they needed to. I would definitely recommend.

Excellent work, speedy and efficient. A great team. They do all our plumbing and heating work at our Care Home and always offer a first class service. Thank you

I have used Direct Heating Installations for the last eight years. They are totally reliable and a professional, efficient service with polite, knowledgeable engineers who will go out of their way to ensure a thorough job has been done. From friendly and helpful appointment/ booking service on the phone to thoughtful and professional engineers - I always appreciate the smaller things too, like taking boots off on carpets and they're always happy to go the extra mile if there's a problem (in my case, in a routine boiler service, the engineer also looked at a radiator that wasn't getting warm). I recommend Direct Heating to all my friends and colleagues.

Always helpful, professional and reliable to deal with. They are a company you can trust and care about the service they give. Their work is of a consistently high standard. Direct Heating Installations come highly recommended. Very satisfied customer.

We had a new combi-boiler fitted and an old on removed. The work was carried out promptly, clean my and to a high standard. Communication was straightforward and effective, calls and texts were replied to and/or followed up. Things were explained clearly and we were given options.

I wanted to replace twelve steel radiators in my house with more modern and efficient aluminium ones; and I needed a heating engineer to install them. I accepted Matt’s quote for the work, and we agreed an installation date. His team arrived promptly as agreed; quickly removed and cleared away the old radiators; set about installing the new ones in a very efficient and tidy manner; and then tested the system. They took care to consult me where any alterations to existing pipe work needed to be made, before carrying out the alterations. I am delighted with the end result; and which involved minimal disruption to the house decor. I would be very happy to use Matt and his team on future work.

Did speak to Matthew by phone about capping gas off and hiding radiator's pipes to the wall. I really needed the work to be done ASAP and these guys did the best. Matthew sent a guy ( named John if I am right) the same week and all what I did ask for was done in an hour for a good price. That was amazing. I had a great experience and really recommend them. Will keep them in my mind for the next time if I need any similar work. Well done guys - I am a happy customer!!! Tanya

We have had a pressurised hot water cylinder installed by Direct Heating. We had loads of questions and plenty of discussion about options and Matt and Richard gave informed and honest opinion. Very happy with standard of work and above all just plane professional approach. They’ll be back for any future work!

I would definitely recommend Direct Heating Installations, they fitted a new boiler in my house and the service throughout was excellent. Neat, tidy and polite throughout the job and I would use they again in the future.

Went to the coast for a few days while we had central heating installed, on our return the job was almost finished only two hrs work remained to do, while away was anxious about how things would be on our return and would the house be locked up on a night. Shouldn’t have worried the lads did a great job left everything tidy and in the condition we left it with a great central heating system up and running. Would highly recommend them to anybody. Thanks again lads. Ps. They had previously done a system for my daughter and her husband who were equally pleased with their system which is why we chose direct heating installations

As part of a complete renewal of our 60 year old bathroom we have had a hot water cylinder upgraded to a pressurized system and re positioned to the floor above. Direct Heating Installations were the GAS SAFE (Reg No: 213965) company recommended by the bathroom renovation firm we are using to do this part of the job. On first survey visit they clearly listened to what was needed and clearly explained how this could be done. When the job was booked in they arrived promptly, were courteous, personable lads who took a lot of care in preparing and protecting our property, carpets, etc. They were honest, extremely hard working in very hot weather and carried out an excellent job. They cleaned up any mess and took away all rubbish. They said it would take 2.5 days and that is exactly what it took. We now have a real, grown-up shower, with a powerful flow of water. Thank you Matt (Baran), John and Harry. We can fully recommend this company without hesitation. My only complaint is with my husband - why did we wait so long to have this done!

We have used Direct Heating Installations on a number of occasions, this time it was for a full central heating system (part underfloor & part radiators), 2 bathrooms & a kitchen & utility. We are extremely happy with the result & wouldn't hesitate to recommend them. They are always reliable (even the Beast from the East didn't stop them!), honest, polite & clean, which made living through such a big refurbishment that bit easier. Their work is of a high standard & they are always happy to come back to sort any little 'snags' that may be found after the job is completed.

Matt and the team at Direct Heating Installations Ltd undertook a full refurbish of our Bathroom which included the relocation of an existing boiler from the bathroom to the loft, full rip out and installation of new bathroom including electrics, plastering and tiling. We received good initial advice regarding the possibilities/ practicalities, design layout, products etc. for the bathroom, providing us with a comprehensive scaled CAD drawing of the new bathroom and quote breakout which really helped. Their service and communication was spot on, along with their general cleanliness and tidiness throughout the installation process. Any add-ons to the original scope or changes weren't a problem, with any questions and snags dealt with quickly and professionally. Unlike others we had contacted their customer service was very good and we were always kept informed as to the build progress. We would certainly recommend them to others.

Many thanks to Matt and John for their excellent workmanship. Very pleased with the results. Would highly recommend to others. Work carried out included: Supply & fit new Worcester Bosch 38CDI Classic boiler, Greenstar filter and Worcester Comfort 2 thermostat with machine powerflush of existing radiators. Also re-routed hot & cold feed pipework and move mains stop tap out of dinning room area.

Typically our boiler failed on the day Matt came to look at it for a quote, a quote the next day and the boiler replaced in less than a week. John and Matt were very helpful at explaining the operation, hard working and no mess. A brilliant and quick service.

I have dealt with Matt several times in connection with my parents central heating services and repairs. Matt is easy to deal with and I have been happy with their work on every occasion. They arrive at the agreed time and complete the job as requested. And I will 100 % be using them again in the future.

Matt and his team fitted a new boiler for me, new radiators throughout my house and put in the first fix plumbing for my new kitchen and bathroom. Matt was really helpful and advised me on what size boiler I needed and made suggestions for the placement of new radiators and new pipework so I could get the finish I wanted. Overall a very professional service as all the work was carried out by Matt and his team on time and as agreed and the house was left tidy. I'm very happy with the service given and quality of the work. Following this experience I recommended Matt to my Parents who have since used Direct Heating Installations to replace their boiler and are equally happy with the work completed.

I used Direct Heating Installations in 2014 for two bathrooms and again in 2017 for a kitchen and two bedrooms. Matt and his team have done a fantastic job, were accommodating to my changes during the work and kept me informed of progress. I plan to use them again in the Summer for more work on my house. What I like most is that they also think how the finished work will look and function and advised me how best to achieve the end result that I wanted.

Good team, professional service, installation of new boiler clean and tidy. Recommended.

Matt and his team arrived promptly on the agreed time/date. They fitted a new combi boiler within the day. After installation they ensured that the work area was left clean and tidy. They were informative and helpful with any queries showing great patience. The next day, Matt returned to make sure that I was satisfied with the installation, stating that if I have any queries or problems, then all I needed to do was to contact him. I had three other quotes and Matt offered the most competitive price. Would I recommend...quite simply YES!

Matt and his team are great. Matt is very patient and answered lots of questions about the boiler and installation process. On the day Matt and John arrived exactly on time and John then installed the boiler. Very polite, extremely hardworking and left the room in a cleaner and tidier state than when arrived. Really fantastic job, great price, excellent work. Explained everything very clearly on how to use. Would have no hesitation in recommending them at all. Very very good.

Just had a new boiler fitted by direct heating and the work was excellent. The operatives were professional / polite and helpful throughout the install. The price was competitive having obtained 3 others to compare against we know we got value for money. Care was taken to cover area working in and tidied up at the end of the day. We have now used them for 3 projects and will continue to use them in the future. Great service

Matt and his employees did a really good job on my boiler replacement. He quoted a competitive price and was available within a few weeks. The work was completed within 2 days and looks a professional finish - where there were some queries or limitations, I was consulted about what I wanted and my wishes followed. There was a slight problem that occurred when some holes were being plastered and the original plaster crumbled causing a bigger hole, however after a couple of emails, Matt came round to review the problem and was able to sort it that same night. All in all a very good job, and professional, friendly guys who give good customer service

We have used Matt a few times now for emergencies, servicing and general advice and maintenance and would definitely recommend his company. He is professional, does a great job, keeps you updated when waiting for parts and we have never feel over charged. Will definitely use again and wouldn't hesitate to recommend to friends and family.

Matt and the team have recently completely re-plumbed our large 1930's property, which included new hot and cold water services, upstairs radiators and underfloor heating downstairs. We are delighted with the work which was completed quickly, efficiently, neatly and at a reasonable price. Matt has since installed two bathrooms for us to an exceptional standard including a wet area and marble tile finish. Matt even planned ahead and got services installed ready for our planned extension, to minimise future disruption. The whole team are friendly and professional and embrace my perfectionism and eye for the tiniest detail! We were kept up to date daily and encountered no problems throughout what proved to be a huge job. I would have no hesitation in recommending Direct Heating Installations, and I have them booked in to plumb the extension!

Matthew and his team replaced our boiler at short notice when it died in November 2015 - I am extremely grateful they could fit us in quickly. The work was carried out very well, his team left the garage cleaner than they found it! Everything was explained to us in detail before and during the installation so we knew what was going on. After care has been great and I wouldn't hesitate to recommend Direct Heating Installation.