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Endorsed by

Which

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Trusted Traders

Direct Kitchens

Logo on white
Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday 10:00–16:00
Profile thumb direct kitchens

4.7

43 Reviews

About

Direct Kitchens is a family run business in the heart of Sheffield and are proud to be Yorkshire folk through and through!

At the helm is Carl and Nikki Vigrass along with their close-knit team and company ethos which covers four key points: professionalism, quality materials, customer service and total customer satisfaction.

As home improvement experts we pride ourselves on delivering all of these core values to our customers. That is why so many of our customers recommend us to family and friends but also on review sites.

We bring experience, expertise and quality to every project we carry out and we are confident that you will notice the difference from other home improvement organisations.

We offer the highest level of quality in all our kitchen, home office, bedroom and gliderobe ranges to Yorkshire homeowners – and have been serving the regions homes for the past 25 years.

What we do

  • Kitchen fitters

    • Kitchen installation
    • Kitchen refurbishment
    • Kitchen design
    • Kitchen showroom
    • Granite Worktops
  • Bedroom fitters

  • Window Cleaning

  • More Services

    • fitted kitchens
    • kitchen makeover
    • home office
    • gliderobes

Customer reviews

4.7
43 reviews
Customer Service
4.6
Quality
4.8
Value
4.6
Sort by
Fitted wardrobes
Customer Service
Quality
Value
Direct Kitchens fitted new floor to ceiling wardrobes they were fitted in the time frame agreed, the men worked from 8am to 6pm. The men were very courteous and efficient, they hoovered up every night and put my bed and mattress back into my room. I was highly impressed from start to finish with all the work they carried out.
Customer in South Yorkshire15/02/2020
Excellent service before, during and after the fitting of our kitchen
Customer Service
Quality
Value
We have a fairly small kitchen but the designer advised us of the best ways to maximise the space and give the appearance of more light. We were kept informed throughout the whole process, one of the cabinets hadn’t been sent and they were honest about it and worked around it. We had the contact details for the tradesman I.e plumber, electrician and fitter so we could to them directly. The kitchen looked amazing when completed and we got a follow up call to make sure we were happy. We had a small problem with one of the worktops not leaving much of a gap but they were only too happy to come and sort it. The quality and standard of work and the customer service were excellent and I wouldn’t hesitate to recommend.
Customer in South Yorkshire13/02/2020
Read this review and avoid this company completely. Direct Kitchens take no responsibility for their work.
Customer Service
Quality
Value
I visited showroom to arrange measure up. Needed extractor hood and showed the measurer the outside wall and down pipes. Told this posed no problem. 1. Quote Viewed plan (Carl does strictly by appointment). plan not workable, kitchen appliances could not be accessed. Agreed changes and breakdown of cost. Signed off plan. Not pointed out that this was in fact sales contract with terms and conditions on the back, extremely one sided. States fitters to be paid in cash. Promised full plan and breakdown. Never received. 2. Builder Assured Direct kitchens had ‘own builder’. Builder impossible to pin down, agreed several dates to view and quote, didn’t turn up. Eventually attended and agreed dates Two people Thursday, Friday any finishing work Saturday morning. Didn’t turn up. After much chasing one person came following Monday. Job took 8 days with workman simultaneously working on several other jobs, frequently vanishing. Very poor job. 3. Fitters Came on time Brought two carcasses no appliances. Direct kitchens rang at 9 asking for balance of payment. Refused, states cash on delivery, goods not delivered. Extractor couldn’t be fitted due to pipes. Direct kitchens supplied waste plumbing kit. Plumber wouldn’t use. Not compatible and no rubber seals. Was eventually fitted. Two days later waste came apart flooded unit. Had been glued together Plumber came back and fitted new kit I purchased.
Customer in South Yorkshire28/12/2019
The trader replied (on 24/01/2020)
Dear customer Firstly, we want to thank you for taking the time to leave us a review. However, we are saddened by your comments, and would like to investigate into your project further. As you can see from our star rating, we hold customer service and satisfaction in a very high regard – as a family run company these areas form our business ethos. As a company that has been trading for 20+ years we have processes in place to ensure all projects are completed to a high standard. These processes include customers signing the project off when completed. This includes documenting any snags the project requires to be completed at a later date. Our dedicated after sales team calls the fitting team on the first Monday after any project is completed. This is where your issues mentioned in your review should have been documented. If you could give the team a call quoting your Which? Trusted Trader review that would be great, we can then investigate and get to the bottom of the matters mentioned above. The team is contactable on: 0114 240 0158
Appalling service
Customer Service
Quality
Value
Upon agreeing a design with Direct Kitchens we waited with baited breath for the fit day to arrive, it was the 1st of October 2019. The day arrived and the fitter finally turned up at 3 in the afternoon (not a great start). We were told that in 2 weeks it would be totally complete. This was not the case! In actual fact it took them 6! I paid all the money on the day of the fit which was a huge mistake because once I had done this, the service I received was shocking. My fitter turned up as and when. I called direct kitchens and was constantly given excuses. The owner didn't even have the bottle to call me and apologise for the constant delays. I was fobbed off time and time again. The fitter clearly didn't want to come back, they never once called me, no compensation offered. Horrendous service!
Customer in South Yorkshire05/11/2019
Great work and exceeded expectations
Customer Service
Quality
Value
I have always used direct kitchens for over 20 years now and they never fail to amaze! I have had my bedroom cupboards fitted from then and they are better than what I wished for as I can only have fitted wardrobes, I was stuck on space! They exceeded all of my expectations and was even completed before the deadline they had set! They also offer expert advice! Definitely using them again!
Customer in South Yorkshire30/10/2019
Great kitchen
Customer Service
Quality
Value
My kitchen is brilliant I love it, so do all my friends and family. Tom the fitter came on time was very professional very clean and tidy nothing was to much trouble for him, any problems they were solved straight a way I could recommend them to any one. Thank you direct kitchen for being so professional and planning everything so well.
Customer in South Yorkshire29/10/2019
Love my new kitchen
Customer Service
Quality
Value
Extremely happy with service received from Direct Kitchens - from planning, choosing and fitting. Aftercare has also been excellent with a couple of problems being dealt with quickly and efficiently. Would definitely recommend.
Customer in South Yorkshire25/10/2019
Wonderful kitchen!
Customer Service
Quality
Value
We have to say that we love our new kitchen, it’s transformed our house! We had a wall removed and a new kitchen and floor fitted, with all work being provided by Direct Kitchens. This made the whole process much easier although I did still feel that I was project managing it and had to liaise directly with all the relevant workmen. All the trades provided were excellent except for the plumber, we had several issues with him that needed rectifying. Mark the kitchen fitter was brilliant, so professional and his work was top notch. Value for money was the main reason we chose Direct Kitchens. Their costs were several thousands cheaper that competitors but quality isn’t compromised, our kitchen really is of the highest quality. One small negative is that I didn’t feel the communication with Carl and his team was the best. For example, our kitchen completed a few months ago and we are yet to receive any post completion correspondence from Direct Kitchens, not even a phone call to ask if we are happy. This is something that I feel the company needs to improve on. As with any big project we had a few glitches and not everything went to plan, but overall we are delighted with the outcome and would recommend Direct Kitchens.
Customer in South Yorkshire25/10/2019
I love my kitchen! Great workmanship.
Customer Service
Quality
Value
I bought a new build house the builder (a small firm) recommended Direct Kitchens. We were shown plenty of options but already had an idea of what we wanted. The guys in the show room were really helpful. When they came to fit it again the workmen were friendly and knowledgeable. It looks great and I’ve not found a single fault with it. I’ve had so many compliments on it. I can honestly say when I want to upgrade it I'll be going back. They were that good I also bought my fitted wardrobes from them.
Customer 25/10/2019
Absolutely excellent experience
Customer Service
Quality
Value
I had the whole team involved in my kitchen refit. The builder took out a wall and inserted a steel joist. The electrician and plumber did their jobs and the fitters did the carcass and equipment fit. Everyone was on time, polite, helpful and professional. The whole thing occurred at a pretty difficult time for me. My husband was having a big operation in a local hospital and my granddaughter gave birth prematurely to my great grandson. I could have been very stressed out but due to the professionalism of the whole team from start to finish I only had to worry about my personal problems as in husband, granddaughter and great grandson. I would totally recommend direct kitchens to anyone wanting any type of job. I would class my kitchen as small but with the various problems that the different trades encountered their professionalism was brilliant. I would happily put myself forward as liaison for anyone wanting to chat about using the company. I hope my thank you card arrived and thank you again.
Customer in South Yorkshire25/10/2019