Drayton Boiler Services Ltd

Our 23 year old gas boiler worked perfectly but we decided it should be replaced in the summer as we did not want it to stop functioning in the winter. We looked at Which Trusted Traders and found very good recommendations about Drayton Boiler Services. Their Vaillant condensing-boiler installation for us was then completed to our total satisfaction, on budget and as per the agreed timings. All the staff and engineers we spoke to were friendly, knowledgeable and very professional. A follow up query was answered speedily. We can thoroughly recommend this Company.

The quotation received from Drayton Boiler Services was well written and covered the full scope of work. I had intended to install a 50kw Worcester Bosch boiler as an upgrade to my existing 23-year-old boiler. Andy Drayton shared all the pros and cons of oversizing the boiler capacity and we settled for a 35kw boiler that adequately met the hot water demand for bathrooms and the underfloor heating. The overall installation service was smooth and very professional. There is a 12-year warranty on the boiler installation, and it was clear that the installation had to meet all stringent requirements. I am very satisfied with Andy and the installation and would not hesitate to recommend their services.

I had 4 quotes and Drayton’s was both detailed and competitive following a visit to assess the current setup. Steve pointed out issues with the current system and solutions that would make it more efficient this along with timely installation by a friendly and professional installation team made the process very easy. Would thoroughly recommend Drayton to any friend or family member.

We used Drayton Boiler Services to replace our old existing system boiler to a new combination one. Steve was extremely helpful from my first visit to the office. Steve arrived to survey our property at the arranged time and took the time to explain all our options. He had the quote prepared and emailed over the next day, the quote was very competitive and everything was broken down making it very easy to understand. The engineers arrived on the agreed day and time and again spent time explaining to us what they were planning on doing and the timescales of works before getting started. Both the engineers were very friendly and knowledgeable and left the house very tidy before leaving. The work was completed exactly as explained and on time. Time was again taken to explain the new boiler and controls and how to use the new hive system. This left us very confident using and programming the new system to our requirements. We would not hesitate to recommend Drayton boiler services and are very happy with our new heating system.

I needed more water pressure in the shower/kitchen and didn’t want another noisy shower pump to replace the broken one in the airing cupboard. Three companies came out to quote for the work and of them, Drayton left me feeling the most informed having asked/answered more questions than the others. The company provided a very detailed quotation including explanatory notes for each item and some recommendations for optional extras that would enable extended warranties. All staff were professional and polite. My installation was performed by George, Oli & Sam. They were always happy to answer my questions and kept me informed on the progress of the work. However, they didn't eat many of the biscuits I left out for them... it took a few goes to find the right one (triple choc chip cookie)! Due to the location of the new instillation, extra (visible) pipework had to be installed but it was done with such precision and art I’m rather sad it’s hidden away in a less populated area of the house… All work was completed on time with all waste (inc old tanks & boiler) being removed from the site without the need for me to provide a Skip. The handover was as detailed as the quotation, in fact, we went through each item with important valves/switches being identified as well as what to look for and do if things go wrong. Everything has been running well and I would happily recommend Drayton for installation and service work.

Drayton updated our complete central heating and hot water system circa 2011. In the last year our BAXI boiler had become increasingly reliable even though it had been serviced by Drayton every year. Eventually I decided to replace the boiler and this is the work Drayton did. We chose them because of the excellent service given over the previous 13 years during which they were always responsive to telephone or email messages. Overall, friendly staff including those who serviced our system every year, and, now, those who were involved with the replacement boiler. These people are in and around your house (for 2 days) so it helps to have a friendly face. So pleased have we been with overall service and responsiveness in the past, I did not bother to check competitiveness of price for new boiler. Job done in two days and, so far 1 month later), absolutely no problems

Our boiler finally gave up the ghost this week and with the temperatures being freezing I gave Drayton Boiler Services a call. They came straight out and as we thought the boiler had finally died. They gave us an immediate quote with several options based on price and quality. We agreed our choice and they came and installed the boiler today 29/11/2024. Our Engineer was Douglas who was polite , friendly and above all really professional he fitted it over 1.5 days and kept his working area immaculate. He talked us through everything and left us with a lovely warm house.

23 October 2024 we had a scheduled boiler service. The engineer was not pleased by what he found but as the boiler was outside the dwelling he allowed us to carry on using it. We immediately contact Drayton Boiler Services who sent another engineer to give us an estimate for cost of a new boiler. We accepted the quote and work started on the 4 November with completion on the 5th. We were very pleased with the work carried out. The workmen were considerate, clean and tidy. Nothing was too much trouble. New never quite fits where old comes out but all was resolved without fuss. We are very pleased with our new system and have arranged for Drayton Boilers to do our annual service. Just one more thing we do not have to worry about. Great company, great service and lovely people. Strongly recommend them and the work that they do.

Arranged to have my boiler serviced as I’d recently moved to the property and had to re set it every morning . Following the service I was advised I required a new boiler. I was given a quote a day later and an installation date. Everything went to plan. On day of installation the fitter turned up promptly at 8 and left by 4. Very friendly, tidy and efficient. I felt confident at all times. I would definitely recommend this company.

Having needed an emergency repair to my old boiler by Drayton I was advised to consider a new boiler. A further visit was made with some sound recommendations and a quote, which was agreed. There was no pressure on selling me the most expensive option or any add on just sound advice. The installation was completed 2 weeks later. The engineers were clean, tidy and polite. I would certainly recommend Drayton to others!