Drayton Boiler Services Ltd

In a time when customer service appears to be a forgotten commodity and first-class workmanship equally hard to find, it's gratifying and frankly amazing to find a company that clearly understands and delivers both. From the initial meeting and subsequent quote, everything was explained and the various options made clear. There was nothing 'hidden' and no unexpected 'surprises'; a way of working that many other companies need to learn. The work was started on schedule and completed on time, plus points which again, are increasingly uncommon. Customer service was flawless throughout. The team from Drayton Boiler Services were possibly the most personable and polite young men we have encountered in a long time. The work was carried out with the absolute minimum of fuss and interference, and as with the initial contact, everything was explained; and the final clear-up was outstanding. Would we recommend and endorse Drayton Boiler Services? Absolutely and fully, without hesitation. Should anyone reading this review consider it to be effusive or 'over-the-top', my response would be try their service, it will knock anything else you've experienced out of the frame.

During the gas boiler service from Drayton , it was discovered that there were no longer any spare parts available to fix a critical safety issue with our 35-year old boiler. The Engineer showed the issue and explained why the boiler was no longer safe to use. I requested a quotation for a replacement boiler and Drayton immediately provided a very detailed breakdown of all the costs and work including any options to consider following their on-site survey. We were very pleased with all the work. He worked very hard and did a great job! Communications were great from beginning to end and in fact there were no issues at all. I definitely trust and would therefore recommend this Company.

This latest job was to drain the system and replace valves on two downstairs radiators. I might have tried myself, but one of the radiators was a trickier upright wall fitting with not a lot of metal pipe to work with. And I trust Drayton – they've previously replaced a cylinder tank and boiler for me on a pressurised system and I was impressed with both their work and their people. While they continue to do good work and use good people, I'll stay with them.

Drayton were quick and efficient from clear quotation with options, setting the installation date, replacing our old boiler, through to thoroughly cleaning out the system and leaving everything working well, neat & tidy. Very good service.

Job done very well on time and on budget. Very tidy and obliging workers. Arrived punctually every day, left after four days of installation works, leaving my house in good order.

Our 23 year old gas boiler worked perfectly but we decided it should be replaced in the summer as we did not want it to stop functioning in the winter. We looked at Which Trusted Traders and found very good recommendations about Drayton Boiler Services. Their Vaillant condensing-boiler installation for us was then completed to our total satisfaction, on budget and as per the agreed timings. All the staff and engineers we spoke to were friendly, knowledgeable and very professional. A follow up query was answered speedily. We can thoroughly recommend this Company.

The quotation received from Drayton Boiler Services was well written and covered the full scope of work. I had intended to install a 50kw Worcester Bosch boiler as an upgrade to my existing 23-year-old boiler. Andy Drayton shared all the pros and cons of oversizing the boiler capacity and we settled for a 35kw boiler that adequately met the hot water demand for bathrooms and the underfloor heating. The overall installation service was smooth and very professional. There is a 12-year warranty on the boiler installation, and it was clear that the installation had to meet all stringent requirements. I am very satisfied with Andy and the installation and would not hesitate to recommend their services.

I had 4 quotes and Drayton’s was both detailed and competitive following a visit to assess the current setup. Steve pointed out issues with the current system and solutions that would make it more efficient this along with timely installation by a friendly and professional installation team made the process very easy. Would thoroughly recommend Drayton to any friend or family member.

We used Drayton Boiler Services to replace our old existing system boiler to a new combination one. Steve was extremely helpful from my first visit to the office. Steve arrived to survey our property at the arranged time and took the time to explain all our options. He had the quote prepared and emailed over the next day, the quote was very competitive and everything was broken down making it very easy to understand. The engineers arrived on the agreed day and time and again spent time explaining to us what they were planning on doing and the timescales of works before getting started. Both the engineers were very friendly and knowledgeable and left the house very tidy before leaving. The work was completed exactly as explained and on time. Time was again taken to explain the new boiler and controls and how to use the new hive system. This left us very confident using and programming the new system to our requirements. We would not hesitate to recommend Drayton boiler services and are very happy with our new heating system.

I needed more water pressure in the shower/kitchen and didn’t want another noisy shower pump to replace the broken one in the airing cupboard. Three companies came out to quote for the work and of them, Drayton left me feeling the most informed having asked/answered more questions than the others. The company provided a very detailed quotation including explanatory notes for each item and some recommendations for optional extras that would enable extended warranties. All staff were professional and polite. My installation was performed by George, Oli & Sam. They were always happy to answer my questions and kept me informed on the progress of the work. However, they didn't eat many of the biscuits I left out for them... it took a few goes to find the right one (triple choc chip cookie)! Due to the location of the new instillation, extra (visible) pipework had to be installed but it was done with such precision and art I’m rather sad it’s hidden away in a less populated area of the house… All work was completed on time with all waste (inc old tanks & boiler) being removed from the site without the need for me to provide a Skip. The handover was as detailed as the quotation, in fact, we went through each item with important valves/switches being identified as well as what to look for and do if things go wrong. Everything has been running well and I would happily recommend Drayton for installation and service work.