Drayton Boiler Services Ltd

This was a boiler replacement at my elderly father-in-law's ground-floor flat. Steve Drayton came to survey the site and confirmed my expectation that the current boiler location and flue arrangement were now illegal. He proposed various solutions, and we agreed on the best option. He sent me a very clear quote the same day, with pricing options for different boilers. After I'd chosen the boiler model, Gary Drayton kindly arranged a very early start date for the work, because my father-in-law was without hot water or central heating. The installation was done by Jack, who did a very neat job and left the site clean and tidy. After he had commissioned the system, he talked me through all of the controls and described the pipe-work, stop-taps and drain taps, and he made sure that I understood the operation and control of the boiler and the terms of the warranty. Jack could not have been more professional or competent in his approach to the work or his dealings with us. Because the boiler was to be relocated, there was some decorative work needed after the installation; we had agreed in advance what would be needed and that it would be done by me/not included in the quote. The job was completed on time and to the quoted price. The site was left clean and tidy each day, and all of the waste was cleared from the site. I've used Drayton before, but this is the biggest job they have done, and I was completely happy with their work.

I'm very happy with my new efficient boiler which was installed by Draytons. The engineer arrived on on time and completed the work satisfactorily and on time. Very happy with the sevice they provided

In a time when customer service appears to be a forgotten commodity and first-class workmanship equally hard to find, it's gratifying and frankly amazing to find a company that clearly understands and delivers both. From the initial meeting and subsequent quote, everything was explained and the various options made clear. There was nothing 'hidden' and no unexpected 'surprises'; a way of working that many other companies need to learn. The work was started on schedule and completed on time, plus points which again, are increasingly uncommon. Customer service was flawless throughout. The team from Drayton Boiler Services were possibly the most personable and polite young men we have encountered in a long time. The work was carried out with the absolute minimum of fuss and interference, and as with the initial contact, everything was explained; and the final clear-up was outstanding. Would we recommend and endorse Drayton Boiler Services? Absolutely and fully, without hesitation. Should anyone reading this review consider it to be effusive or 'over-the-top', my response would be try their service, it will knock anything else you've experienced out of the frame.

During the gas boiler service from Drayton , it was discovered that there were no longer any spare parts available to fix a critical safety issue with our 35-year old boiler. The Engineer showed the issue and explained why the boiler was no longer safe to use. I requested a quotation for a replacement boiler and Drayton immediately provided a very detailed breakdown of all the costs and work including any options to consider following their on-site survey. We were very pleased with all the work. He worked very hard and did a great job! Communications were great from beginning to end and in fact there were no issues at all. I definitely trust and would therefore recommend this Company.

This latest job was to drain the system and replace valves on two downstairs radiators. I might have tried myself, but one of the radiators was a trickier upright wall fitting with not a lot of metal pipe to work with. And I trust Drayton – they've previously replaced a cylinder tank and boiler for me on a pressurised system and I was impressed with both their work and their people. While they continue to do good work and use good people, I'll stay with them.

Drayton were quick and efficient from clear quotation with options, setting the installation date, replacing our old boiler, through to thoroughly cleaning out the system and leaving everything working well, neat & tidy. Very good service.

Job done very well on time and on budget. Very tidy and obliging workers. Arrived punctually every day, left after four days of installation works, leaving my house in good order.

Our 23 year old gas boiler worked perfectly but we decided it should be replaced in the summer as we did not want it to stop functioning in the winter. We looked at Which Trusted Traders and found very good recommendations about Drayton Boiler Services. Their Vaillant condensing-boiler installation for us was then completed to our total satisfaction, on budget and as per the agreed timings. All the staff and engineers we spoke to were friendly, knowledgeable and very professional. A follow up query was answered speedily. We can thoroughly recommend this Company.

The quotation received from Drayton Boiler Services was well written and covered the full scope of work. I had intended to install a 50kw Worcester Bosch boiler as an upgrade to my existing 23-year-old boiler. Andy Drayton shared all the pros and cons of oversizing the boiler capacity and we settled for a 35kw boiler that adequately met the hot water demand for bathrooms and the underfloor heating. The overall installation service was smooth and very professional. There is a 12-year warranty on the boiler installation, and it was clear that the installation had to meet all stringent requirements. I am very satisfied with Andy and the installation and would not hesitate to recommend their services.

I had 4 quotes and Drayton’s was both detailed and competitive following a visit to assess the current setup. Steve pointed out issues with the current system and solutions that would make it more efficient this along with timely installation by a friendly and professional installation team made the process very easy. Would thoroughly recommend Drayton to any friend or family member.