Drayton Boiler Services Ltd

I used Drayton Boilers 10 years ago and when my mum needed a new boiler they came with expert advice and options for a new boiler to replace our 30 year old system. The new install was done on time, they dealt with a suspected meter leak and delivered the job well and to a good standard including new brick work. They found a good match. Steve Drayton was excellent throughout and kept an eye on the work done by the install team. Jack was excellent and calmly got on with the job. I have recommended Drayton to a number of people including my mother in law to sort their boilers out. I would recommend them.

I can't recommend Drayton Boilers enough. Andy Drayton came round and gave me a detailed and comprehensive breakdown of the work required, proposed date of installation and cost. I had a new combi boiler installed, replacement pipework where needed, removal of old immersion heater and new programmer. I was very impressed with the way the installation was carried out; the two young guys performing the work were polite, very professional, the work was very clean and tidy, I couln't fault any aspect of the process at all. The installation was completed in three days, there was no mess left to clear up, suitable covering had been used to keep carpets clean - no complaints, very happy with job well done.

We have used Drayton Boiler Services for many years to do our annual boiler service. Our most recent service identified over £1000 of repairs required on what is a 20 year old boiler. I asked Drayton to quote for a new boiler. I could not fault the service provided from the time of the initial request, the site visit, discussion of the options, the prompt quote, the timing for the installation and the actual installation undertaken. Everything was spot on, top quality work and all done with no stress. Thank you guys. I would not hesitate to recommend Drayton Boiler Services.

This was a boiler replacement at my elderly father-in-law's ground-floor flat. Steve Drayton came to survey the site and confirmed my expectation that the current boiler location and flue arrangement were now illegal. He proposed various solutions, and we agreed on the best option. He sent me a very clear quote the same day, with pricing options for different boilers. After I'd chosen the boiler model, Gary Drayton kindly arranged a very early start date for the work, because my father-in-law was without hot water or central heating. The installation was done by Jack, who did a very neat job and left the site clean and tidy. After he had commissioned the system, he talked me through all of the controls and described the pipe-work, stop-taps and drain taps, and he made sure that I understood the operation and control of the boiler and the terms of the warranty. Jack could not have been more professional or competent in his approach to the work or his dealings with us. Because the boiler was to be relocated, there was some decorative work needed after the installation; we had agreed in advance what would be needed and that it would be done by me/not included in the quote. The job was completed on time and to the quoted price. The site was left clean and tidy each day, and all of the waste was cleared from the site. I've used Drayton before, but this is the biggest job they have done, and I was completely happy with their work.

I'm very happy with my new efficient boiler which was installed by Draytons. The engineer arrived on on time and completed the work satisfactorily and on time. Very happy with the sevice they provided

In a time when customer service appears to be a forgotten commodity and first-class workmanship equally hard to find, it's gratifying and frankly amazing to find a company that clearly understands and delivers both. From the initial meeting and subsequent quote, everything was explained and the various options made clear. There was nothing 'hidden' and no unexpected 'surprises'; a way of working that many other companies need to learn. The work was started on schedule and completed on time, plus points which again, are increasingly uncommon. Customer service was flawless throughout. The team from Drayton Boiler Services were possibly the most personable and polite young men we have encountered in a long time. The work was carried out with the absolute minimum of fuss and interference, and as with the initial contact, everything was explained; and the final clear-up was outstanding. Would we recommend and endorse Drayton Boiler Services? Absolutely and fully, without hesitation. Should anyone reading this review consider it to be effusive or 'over-the-top', my response would be try their service, it will knock anything else you've experienced out of the frame.

During the gas boiler service from Drayton , it was discovered that there were no longer any spare parts available to fix a critical safety issue with our 35-year old boiler. The Engineer showed the issue and explained why the boiler was no longer safe to use. I requested a quotation for a replacement boiler and Drayton immediately provided a very detailed breakdown of all the costs and work including any options to consider following their on-site survey. We were very pleased with all the work. He worked very hard and did a great job! Communications were great from beginning to end and in fact there were no issues at all. I definitely trust and would therefore recommend this Company.

This latest job was to drain the system and replace valves on two downstairs radiators. I might have tried myself, but one of the radiators was a trickier upright wall fitting with not a lot of metal pipe to work with. And I trust Drayton – they've previously replaced a cylinder tank and boiler for me on a pressurised system and I was impressed with both their work and their people. While they continue to do good work and use good people, I'll stay with them.

Drayton were quick and efficient from clear quotation with options, setting the installation date, replacing our old boiler, through to thoroughly cleaning out the system and leaving everything working well, neat & tidy. Very good service.

Job done very well on time and on budget. Very tidy and obliging workers. Arrived punctually every day, left after four days of installation works, leaving my house in good order.