The job is mostly done to a high quality. Ted himself kept a close eye on his workers and made sure they maintained quality. They were good at communication for the most part too. Cost went over budget, but for reasons that were unavoidable, and this was clearly communicated in advance, so fair enough. Time management was poor. The job took more than a month longer than quoted. As a result there was overlap with other tradesmen, and there was definitely a lack of consideration for this, and also a slightly slapdash snagging process towards the end as a result. I'd recommend this firm if they're the only ones working on the site, and you've no particular hurry.