EA Mobility

This company was chosen by pure chance, they appeared to know their business ethos which was especially necessary as we had no idea what we needed other than a wet room. From the initial contact to the final goodbye, they advised, explained and consulted, everything revolved around my needs. We were kept informed at all times and a start date was agreed upon, Auris, our technician was very professional and extremely focused on the project, he kept all disruption to a minimum and left our home clean and tidy every evening, he was someone you were happy to have working in your home. Our wet room was completed on time and within the agreed budget, it looks very smart and top quality and we would be more than happy to recommend them. They know what they are doing and have a full understanding of the needs of someone who is disabled, they don’t push unnecessary gadgets or outlandish ideas, they are a company you would be happy to work with.

From the very first contact we experienced thorough professionalism. We had our bath removed and replaced with a walk in shower and replaced our single radiator with a double. Ivan who did the work was superb and communication with the company throughout was first rate. We are delighted with the outcome

From the first visit by Andy, EA’s salesman, we felt reassured that this was a company that we’d be confident working with. Their quote was at the higher end, but their creativity and willingness to provide exactly what we wanted in our wet room justified this. The work was started very promptly and the highlight of the experience was having Ryan the fitter around for the week. It was so refreshing to have a tradesman that did not bring problems to us, he just got on and solved them. He also suggested improvements to the original design, which the company acted upon swiftly and without question. My elderly parents also felt completely safe leaving Ryan home alone to crack on, what a lovely bloke. I totally recommend EA Mobility. Amazing wet room now being enjoyed by everyone (toddler paradise!) and waste and snagging dealt with promptly. Thank you!

Our second wetroom is to be installed by EA. So pleased with the main bathroom installation we went the whole hog and had our ensuite converted rather than just a re-vamp of the tired shower unit, tiles etc. One point of note - have plastic vanity units.

The whole job was really well done,even though the fitter had to work in a confined space. Dan was a very hard working and pleasant person to have in the house. He was considerate and helpful when explaining things to us. He certainly put in a full days work and left everything very clean and tidy,and he was only to happy to help us with anymore questions over the phone. I would rate him ten or more stars more if could.

We have had a walk-in shower installed to replace the bath plus other necessary alterations to accommodate the installation. It was a pleasure to work with EA Mobility from the initial enquiry through to completion. Customer care at the forefront. Auris was excellent, always involving me in any decisions. His attention to detail was remarkable. My wife is delighted with the work having returned home after being away for ten weeks.

We have just had a walk-in bath installed in place of the previous bath in the bath area of our bedroom master suite and we were dreading the probable mess. The fitter Gary could not have been more pleasant or helpful and was very careful not to damage the existing decorative tiling surround more than was absolutely necessary. He kept the mess to an absolute minimum and when the installation was completed, the bathroom and bedroom were left immaculate. Gary worked hard to complete the installation in two days and worked late on the second day to finish everything. When everything was completed, the new bath was much more aesthetically pleasing than my wife and I had feared and the installation was surprisingly hassle-free at least for us if not for Gary!

My husband has recently been diagnosed with motor neurone disease and we were advised to plan for the future, plan for the worst and hope for the best. Our lovely bathroom needed to go and a wet room take its place, not something I wanted and to me, too institutional, at a time when both of us were feeling rocked to the core by such a devastating diagnosis. From Kevin Carvell's first contact to see what workarounds could be managed, through to Auris and his team's installation, things went smoothly, extremely competently, with kindness and patience all the way with our endless questions. There were a few issues with the installation of the Closomat toilet, which were dealt with quickly and competently, with Closomat ringing me within hours to sort out any issues (another good company who don't 'make a drama out of a crisis') so no dragging heels to get things sorted. We also had 2 doors altered, one a pocket door and the other sliding, to accommodate any wheelchair that my husband might need in the future. Auris' attention to detail is second to none, Jon Hayday the project manager was on hand when needed and we haven't any complaints about any of the project; if only they all went so smoothly.

From the moment that Jon Hayday, Installation Manager, came to see us we were involved in every aspect of the work - questions answered, advice given, knowledge and expertise shared. We had our bathroom replaced with a wetroom, also a separate cloakroom and outdoor loo replaced. The work took 3 weeks and covered every aspect, we literally handed over every single thing to the team and trusted them to do the job. Jon visited regularly to check on progress and we also received calls from Paul to ensure we were happy with the ongoing work. The work done by everyone was excellent but we'd like to make special mention of Craig (senior) and Kiran, who were exceptional. Many thanks also to Jon, the two Steves, Craig (junior), and the admin staff - Cheryl, Robert, Paul, and Pete, the mobility specialist. My husband has dementia and every single person at EA Mobility treated him with kindness and respect, and for that alone I thank them. My very best wishes to everyone who helped us,

My husband was in hospital after Chemo. Lost the use of his legs. I decided to have a new shower or wet room to make it easier for him when he returned home. Was recommended by a friend who had had a new bathroom earlier to use this firm. The planning went well on the next day and everything was explained about the walk-in or wet room. Although more expensive I decided on a wet room. Gave me a date in December. The surveyor ( think that’s what he’s called) then came and measured all the pipes etc… to my amazement he said we’ll start next Monday, October 21. As it was it was on the 23rd that Gary started the renovation. I was visiting the hospital every day and had to leave him there at 1 o'clock to do his work. He was absolutely brilliant. His work is very professional and cleaned up every day after him. He was very kind and obliging. Would trust him with anything.. My wet room is Simplicity and Quality. In fact, people around where I live have wanted to see it. The rubble and debris were taken away in 2 goes and not a mark after them either. I have received several phone calls from management to see how it was going and if was I satisfied, so customer care is important to them. I can thoroughly recommend EA Mobility. They did an excellent job for me. The unfortunate end to this is that my husband comes home from the hospital next week and will be unable to see it as he cannot stand or walk to go on the Stanna Stairlift upstairs, so it’s now been done for me and I love it.