Easy2Bathe

We had the bath lift installed in January. My husband started an email conversation complaining about the poor quality of the installation unfortunately my husband passed away in February after becoming very poorly. My daughter continued this complaint with no satisfactory result I have also complained. We had no complaint with the lift itself although my husband only managed to use it twice. It was the very shoddy workmanship of the installation we had a complaint with. To install the lift it had to be attached to a stud wall we were told it would be fine because a fixing plate would be put in place on the other side of the wall, our bedroom. The plate when it was installed comprised of a very tatty piece of MDF the screws that were used to secure it were too long so were just hacksawed off leaving sharp edges. It looks an absolute eye saw. There after care and compassion has been non existent. Asking for proof of executor to my husbands will to continue the conversation and wanting to charge us £180 to remove the lift.

The bath lift behaves exactly as advertised and has enabled me to bathe in comfort despite being elderly with mobility problems due to having replacement knees. The lift was fitted expertly and on the agreed schedule. I am delighted with it.

My Easy2Bathe bath-lift has been a huge help to me and I can thoroughly recommend this company to anyone who has difficulty getting in and out of their bathtub. The home demonstration was clear, helpful and non-pushy. I was amazed by how quickly the bath-lift was fitted by a polite two-man team. The controls are very easy to use and I love the way that belt gently lowers me to the very bottom of the bath.

Would never use again. The bath lift buttons were wired the wrong way. Got in the bath on Friday at approximately 6pm and ended up stuck in the bath until my neighbour called an ambulance on Saturday 5pm. This was the first time the lift had been used, only one day after installation. It obviously wasn’t checked properly. Had to stay in hospital for 3 days and have yet to fully recover physically and mentally. The lift was collected and fully refunded but it took multiple calls to multiple different team members, none of who seemed to care! Was even told that there would be a charge for collection! (Although this wasn’t followed through) Imagine what I feels like lying in a bath all evening, through the night and all of the next day!!

Work was completed satisfactorily by 2 Engineers, who were pleasant, polite and worked efficiently. Have used the unit since and have been very happy with the product and how simple it is to operate. At last, I can have a soak in a bath, which I've been unable to do for many years.

This seat has transformed my life. After a serious stroke in April2021I was put on blood thinners and felt almost permanently cold especially in my legs. At first I was a little nervous using the seat but after two go’s got used to using it and as soon as I was immersed in the water felt very comfortable and warm loved it and want to have a bath everyday now really wish I had bought it earlier It seems the most comforting thing I have spent my money on. I am lucky to have a husband who helps me but really think I could use it by myself can’t find words to recommend it highly enough. I go to bed feeling really warm and cosy.

Original installation date was 31st August but the Installer said that there were 6 live electrical cables in the bathroom wall and therefore he could not install the unit for safety reasons. Investigation by a builder and an electrician at considerable expense proved that there were no cables of any description in the wall. Installation was rescheduled for 20th October. We were advised by telephone of installers arrival time and they arrived at time stated. Unit was installed with no problems and was demonstrated to our satisfaction. The Installers Lee and Kevin were most helpful and everything was explained. 7 weeks were wasted as we had to cut a hole in the wall to prove that the live cables did not exist and then everything had to be made good before the unit could be installed. Your Sales Manager Mark Payne was most helpful and assured us that any problems would be resolved as because of the problems caused by the original installer we seriously considered cancelling. The reputation of your company could have been damaged due to the incompetence of one individual.

Quick and easy service. Demonstrated and ordered on 4th, fitted on 7th. The home demonstration with the 'dummy' equipment was well presented and was not a pressure sell. The engineers made an appointment to fit at a time to suit me and arrived promptly. The fit and demonstration was quick, well done and did exactly what I wanted for the equipment to help me access the bath. All the personnel were smart, polite, and easy to talk to and their explanations made the whole experience a pleasure. They are good representatives of your company.

Excellent company and product. Just had my bath lift fitted by Rich and Phil. They were very polite and hardworking and left the work area very clean and tidy. They were also very helpful in explaining how it works and made it very easy to understand. I would fully recommend this company just going on the workforce alone, but the product is excellent, and was delivered and installed within 3 days from ordering it.

The initial consultation with Richard Farrance was very good, no pressure whatsoever to purchase any product. Had a wait for them to obtain the product - about 10 to 12 weeks but that was due to covid and was explained there would be a wait. On the day of installation, the man who came was quick, efficient and made sure we understood how to use the bath lift. No mess whatsoever. Greatly impressed from ordering to fitting with Easy2Bathe.