Unsatisfactory insulation
We had the bath lift installed in January. My husband started an email conversation complaining about the poor quality of the installation unfortunately my husband passed away in February after becoming very poorly. My daughter continued this complaint with no satisfactory result I have also complained. We had no complaint with the lift itself although my husband only managed to use it twice. It was the very shoddy workmanship of the installation we had a complaint with. To install the lift it had to be attached to a stud wall we were told it would be fine because a fixing plate would be put in place on the other side of the wall, our bedroom. The plate when it was installed comprised of a very tatty piece of MDF the screws that were used to secure it were too long so were just hacksawed off leaving sharp edges. It looks an absolute eye saw. There after care and compassion has been non existent. Asking for proof of executor to my husbands will to continue the conversation and wanting to charge us £180 to remove the lift.
Customer in Essex
Posted on 23/03/2024
, work completed 10/01/2024
Easy to bathe bath lift
The bath lift behaves exactly as advertised and has enabled me to bathe in comfort despite being elderly with mobility problems due to having replacement knees. The lift was fitted expertly and on the agreed schedule. I am delighted with it.
Customer in Telford and Wrekin
Posted on 15/05/2023
, work completed 20/04/2023
Recommended
A Huge Help
My Easy2Bathe bath-lift has been a huge help to me and I can thoroughly recommend this company to anyone who has difficulty getting in and out of their bathtub. The home demonstration was clear, helpful and non-pushy. I was amazed by how quickly the bath-lift was fitted by a polite two-man team. The controls are very easy to use and I love the way that belt gently lowers me to the very bottom of the bath.
Customer in Gloucestershire
Posted on 15/05/2023
, work completed 27/04/2023
Recommended
Terrible Situation
Would never use again. The bath lift buttons were wired the wrong way. Got in the bath on Friday at approximately 6pm and ended up stuck in the bath until my neighbour called an ambulance on Saturday 5pm. This was the first time the lift had been used, only one day after installation. It obviously wasn’t checked properly. Had to stay in hospital for 3 days and have yet to fully recover physically and mentally. The lift was collected and fully refunded but it took multiple calls to multiple different team members, none of who seemed to care! Was even told that there would be a charge for collection! (Although this wasn’t followed through) Imagine what I feels like lying in a bath all evening, through the night and all of the next day!!
Customer in Hampshire
Posted on 02/03/2023
, work completed 08/02/2023
Easy2Bathe
Work was completed satisfactorily by 2 Engineers, who were pleasant, polite and worked efficiently. Have used the unit since and have been very happy with the product and how simple it is to operate. At last, I can have a soak in a bath, which I've been unable to do for many years.
Pamela in Norfolk
Posted on 12/12/2022
, work completed 24/10/2022
Recommended
fitted easy to bathe seat into bath
This seat has transformed my life. After a serious stroke in April2021I was put on blood thinners and felt almost permanently cold especially in my legs. At first I was a little nervous using the seat but after two go’s got used to using it and as soon as I was immersed in the water felt very comfortable and warm loved it and want to have a bath everyday now really wish I had bought it earlier It seems the most comforting thing I have spent my money on. I am lucky to have a husband who helps me but really think I could use it by myself can’t find words to recommend it highly enough. I go to bed feeling really warm and cosy.
Customer in Devon
Posted on 26/10/2021
, work completed 21/10/2020
Recommended
Supply and Installation of Easy2Bathe bath lift
Original installation date was 31st August but the Installer said that there were 6 live electrical cables in the bathroom wall and therefore he could not install the unit for safety reasons. Investigation by a builder and an electrician at considerable expense proved that there were no cables of any description in the wall. Installation was rescheduled for 20th October. We were advised by telephone of installers arrival time and they arrived at time stated. Unit was installed with no problems and was demonstrated to our satisfaction. The Installers Lee and Kevin were most helpful and everything was explained. 7 weeks were wasted as we had to cut a hole in the wall to prove that the live cables did not exist and then everything had to be made good before the unit could be installed. Your Sales Manager Mark Payne was most helpful and assured us that any problems would be resolved as because of the problems caused by the original installer we seriously considered cancelling. The reputation of your company could have been damaged due to the incompetence of one individual.
Customer in Herefordshire
Posted on 26/10/2021
, work completed 20/10/2021
Recommended
Easy2Bathe11Clssic wall mounted bath lift
Quick and easy service. Demonstrated and ordered on 4th, fitted on 7th. The home demonstration with the 'dummy' equipment was well presented and was not a pressure sell. The engineers made an appointment to fit at a time to suit me and arrived promptly. The fit and demonstration was quick, well done and did exactly what I wanted for the equipment to help me access the bath. All the personnel were smart, polite, and easy to talk to and their explanations made the whole experience a pleasure. They are good representatives of your company.
Richard in Lincolnshire
Posted on 13/10/2021
, work completed 07/10/2021
Recommended
Excellent company and product
Excellent company and product. Just had my bath lift fitted by Rich and Phil. They were very polite and hardworking and left the work area very clean and tidy. They were also very helpful in explaining how it works and made it very easy to understand. I would fully recommend this company just going on the workforce alone, but the product is excellent, and was delivered and installed within 3 days from ordering it.
Customer in Leicestershire
Posted on 12/10/2021
, work completed 06/10/2021
Recommended
Easy Installation
The initial consultation with Richard Farrance was very good, no pressure whatsoever to purchase any product. Had a wait for them to obtain the product - about 10 to 12 weeks but that was due to covid and was explained there would be a wait. On the day of installation, the man who came was quick, efficient and made sure we understood how to use the bath lift. No mess whatsoever. Greatly impressed from ordering to fitting with Easy2Bathe.
Customer in Portsmouth
Posted on 19/08/2021
, work completed 11/08/2021
Recommended
Very satisfied customer
Bathing has been made so much easier for both myself and my wife with the Easy2Bathe appliance, the work was carried out very professionally and within the hour, there was no upheaval. The installers were very helpful, polite and left no mess, the demonstration was very clear and easy to understand. It was completed to the agreed schedule and budget, we would recommend highly. Thank you for making bathing so much safer and relaxing. Colin Jones
Colin in Newport
Posted on 03/06/2021
, work completed 25/05/2021
Recommended
easy2bathe bath seat was installed. They came on time and did a good demo,and were very efficient and polite. were very helpful and polite.
My easy2bathe bath seat was fitted with efficiency and I was shown how to use it. The gentlemen were very polite and helpful. And arrived promptly wearing PPE and observed social distancing. I would certainly recommend. Them to friends and family. A good job done!
Mary in Kingston upon Hull
Posted on 02/06/2021
, work completed 25/05/2021
Recommended
Installation of Easy2Bathe
I was a little apprehensive at first especially as the lady in the brochure seemed so young! Maybe a more mature model might be a little more appropriate given that a large part of Easy2bathe's target market is likely to be advancing in years! However, encouraged by my daughters, I arranged for a demonstration which was very helpful and straight forward and all my questions were answered by Chris. I was given an appointment for the installation and when the day arrived, two installers got to work for about an hour or so and tidied up after themselves. They made sure I was happy with everything and left me to enjoy it. I have found it very easy to use and it has given me my confidence back so that I can enjoy a long bath knowing that getting out afterwards is so much easier. It has been a very worthwhile investment.
Mrs Richards in Herefordshire
Posted on 11/05/2021
, work completed 15/04/2021
Recommended
They were very efficient, quick and easy to have in the house.
They were very efficient putting in the bath gadget and very quick as well. They spent quite a time showing how the gadget works, the battery etc. Our only criticism is that they disturbed the grouting on the bath behind the ,machine which has now got worse
Customer in Hampshire
Posted on 19/02/2021
, work completed 17/11/2020
Recommended
Istallation of Easy2Bathe equipment
Product great, installation worked but would not recommend that team. I have sent a letter to CEO regarding our experience but not had any acknowledgement or response. Equipment does all that we hoped for and expected. Installing team did the installation well but left dirty trail in house and bathroom with no attempt to remove footwear, cover their footwear or use dustsheets. They refused to relocate soap dish as agreed at time of sale, asked for payment before the work was completed and were only interested in getting out of house to their next job.
Customer in West Sussex
Posted on 20/01/2021
, work completed 12/01/2021
Neat and tidy
From our initial contact, everything happened quickly and professionally and installation was rapid and pleasant.
Customer in West Berkshire
Posted on 07/12/2020
, work completed 20/11/2010
Recommended
Excellent
Salesman excellent. He answered all my questions and went into great detail about use of bath lift. Fitting done quickly and efficiently in less than an hour.
Customer in Buckinghamshire
Posted on 02/10/2020
, work completed 17/09/2020
Recommended
Our Easy2bathe review
When we made the phone call, we were contacted within an hour, a very nice gentleman came on the Tuesday to demonstrate the bath, he was excellent at his job, very polite, good at explaining of the product, with no obligation to buy. We decided on that day to purchase one, we were then rang and it was installed on the Friday, the gentleman who came to install were excellent. We are very pleased with the product and would recommend it to any one.
Customer in Gloucestershire
Posted on 03/12/2019
, work completed 23/11/2019
Recommended
Professional throughout
What a wonderful company, from asking for a brochure for a bath lift which was emailed to me immediately,to their representative Tony calling and demonstrating the bath lift with no pressure to buy. The bath lift was installed with no mess in less than an hour.All done within two weeks.I would strongly recommend them to anyone needing a bath lift .Sheer bliss to now be able to have a long soak in the bath
Customer in Greater Manchester
Posted on 12/09/2019
, work completed 15/08/2019
Recommended
Firstly a rep came and showed us the product, he was very pleasant and had a good manner and wasn't pushy. Then a fitter came to install it very helpful
We had a rep come to show us the article and demonstrate it, we bought one as he wasn't pushy and answered all our questions We would recommend this firm to anyone.
Viv, Devon
Posted on 02/08/2019
, work completed 25/07/2019
Recommended
Easy2Bathe fitting and use
The equipment was fitted quickly, indeed when I was out of the room for a few minutes the fitter had chosen two sticker ‘tiles’ to cover up the place on the wall where I had had to have two tiles removed and replaced with two tiles which were not the same shade as the rest of the wall. He had chosen the stickers without consulting me, there were 10 to chose from. Otherwise the equipment is working well.
Customer in West Sussex
Posted on 01/08/2019
, work completed 12/07/2019
Recommended
Good job in double quick time
The Easy2Bathe was fitted in less than a week from first contact with the Company. The home demonstration was very well presented and all questions answered on the spot. The fitting was completed with no fuss or mess in less than an hour. The equipment is very simple to use and my wife was delighted to have her first proper bath for nearly a year. An excellent service allround.
Richard Moyle, Nottingham
Posted on 04/07/2019
, work completed 26/06/2019
Recommended
Great service
From start to finish the people involved were very friendly and professional. The installation 5 star.
Customer in Derbyshire
Posted on 08/03/2019
, work completed 27/02/2019
Recommended
First class service
Everything was completed with a minimum of fuss, all clean and tidy within an hour, everything explained to me by Mr G Paxton, thank you.
Customer in North Lincolnshire
Posted on 07/03/2019
, work completed 13/02/2019
Recommended
First rate.
Having had an Easy2Bathe bath for three years our warranty was up (with no trouble over the three years) We Upgraded and are very pleased with our upgrade. Fitted in just over 15 minutes. Excellent service.
Customer in West Midlands
Posted on 08/02/2019
, work completed 24/01/2019
Recommended
My Review
The trader installed the bath aid satisfactorily. He demonstrated how it should be used. He completed the job professionally and in good time. He was a pleasant person to deal with.
Which? Trusted Traders Consumer
Posted on 06/12/2018
, work completed 06/12/2018
Recommended
Excellent product and excellent service
We researched several suppliers of bath aids, and were very impressed by Easy2Bathe because their Head Office communicated promptly and clearly, discussed pricing options, and arranged for the equipment to be fitted within a week of the demonstration visit - 10 days from first contact. The two skilled people who fitted the equipment arrived on time, were very capable, did a thorough job, made no mess, and explained everything we needed to know. All praise to them. The equipment is comfortable, safe and simple to use. Hard to express how wonderful it is to be able to have a fully-immersed bath after 2 years of showers - it has completely transformed life.
Mrs Buckland
Posted on 03/12/2018
, work completed 03/12/2018
Recommended
Fitting excellent, but aftercare lacking in quality. Be sure to read the fine print before signing your agreement!
Bath lift fitted quickly and efficiently. Fitter polite and professional, left bathroom clean and tidy.
Tracy, browneyedgirl
Posted on 02/11/2018
, work completed 02/11/2018
Recommended
Excellent service and experience on Easy two Bathe bath lift
Supply and installation of bath lift from Easy two Bathe. We received an excellent and informative demonstration of the unit in our home. It was installed very quickly operates very well and seems to be the answer to ourbathing problems. We had a very good experience with this trader.
Which? Trusted Traders Consumer
Posted on 23/10/2018
, work completed 23/10/2018
Recommended
Bathing made easier.
Which? Trusted Traders Consumer
Posted on 16/10/2018
, work completed 16/10/2018
Recommended
Purchase of Easybathe bath belt
Purchased and had installed a bath belt that lowers and afterwards raises the person wishing to have a bath. The original demonstration was comprehensive with a working example. The installer arrived when expected and did the installation quite rapidly with a minimum of mess.
Which? Trusted Traders Consumer
Posted on 15/10/2018
, work completed 15/10/2018
Recommended
Job well done
Easy2bath bath aid short time to fit and a good clean job was done.
Which? Trusted Traders Consumer
Posted on 12/10/2018
, work completed 12/10/2018
Recommended
Great Product
The very friendly and informative company representative called a week prior to installation and gave a full and detailed demonstration on how the equipment operated. After agreeing the price fully installed we were advised that installation would be within 14 days. In fact it was only a few days after that they phoned to say it would be installed within 48 hours. Very courteous and efficient engineers arrived and carried out a great job. I am extremely happy with my Easy to Bathe aid and would certainly recommend the equipment and Company.
Which? Trusted Traders Consumer
Posted on 10/10/2018
, work completed 10/10/2018
Recommended
Bath time
Fantastic productexcellent service
Bill H, .
Posted on 01/10/2018
, work completed 01/10/2018
Recommended
Easy2bathe
Easy2bathe unit was fitted efficiently and the rep beforehand had explained and demonstrated the equipment in an easy manner
Sheela, .
Posted on 27/09/2018
, work completed 27/09/2018
Recommended
can bathe again
Lift fitted very professional easy to use delighted
Which? Trusted Traders Consumer
Posted on 20/09/2018
, work completed 20/09/2018
Recommended
Fully satisfied with this product
I had an electric bath belt fitted. The fitter came and was respectful within the home and fitted it beautifully leaving everything clean and tidy.
Which? Trusted Traders Consumer
Posted on 17/09/2018
, work completed 17/09/2018
Recommended
Bathing is once again a pleasure.
An Easy2Bathe system was fitted in our bath
trev/phyl
Posted on 20/08/2018
, work completed 20/08/2018
Recommended
Very professional
Easybathe bath system fitted. Very professional and helpful demonstration and no hard sell . Once we decided to go ahead we contacted them and they were able to fit it within a week . Installation was quick and clean and done in an hour . So far very impressive with both the product and the helpful staff .
Pete c, .
Posted on 27/06/2018
, work completed 27/06/2018
Recommended
Well done, Easy2Bathe!
We had the East2Bathe bath lift fitted. The work was completed within two hours and no mess was left. We were given a detailed demonstration of how the lift worked.
Which? Trusted Traders Consumer
Posted on 20/06/2018
, work completed 20/06/2018
Recommended
Safe Bather
Electric Bath Seat. Fitter arrived promptly and completed the work within about an hour to my complete satisfaction. I am delighted to have had it done. Bathing is now much safer.
Derek Abbott, .
Posted on 14/06/2018
, work completed 14/06/2018
Recommended
Recommended
Bath seat fitted did not thing much of the fitters not very friendlyo
Gracie firth, .
Posted on 14/06/2018
, work completed 14/06/2018
Recommended
Recommended
Safe-to-bathe equipment fitted.Excellent work, completed in an hour and a half.No mess and fitter showed and explained how to use equipment .I am really pleased with everything. I was nervous when batheing in case I slipped, feel very confident again now.
Esther Roberts, .
Posted on 14/06/2018
, work completed 14/06/2018
Recommended
Bathing safety .
The installation of our Easy 2 Bathe unit was quick and efficient and tidy, this with working of the same was very welcome and convinced us that the choice of product we had chosen was the right one.
Which? Trusted Traders Consumer
Posted on 25/05/2018
, work completed 25/05/2018
Recommended
A so-welcome addition.!
EasyBathe unit was installed on the agreed date by a fitter who clearly explained how it was to be used, then fully cleared up on completion.
Which? Trusted Traders Consumer
Posted on 24/05/2018
, work completed 24/05/2018
Recommended
I can enjoy bathtimes again
Arrived on time, no mess, no fuss. Installed in approximately 1 hour. Installer also gave another detailed demonstration and explained everything in detail. Very happy with finished job, I can now enjoy bathing again.
Which? Trusted Traders Consumer
Posted on 17/05/2018
, work completed 17/05/2018
Recommended
Recommended
Safe-to-bathe equipment fitted.Excellent work, completed in an hour and a half.No mess and fitter showed and explained how to use equipment .I am really pleased with everything. I was nervous when batheing in case I slipped, feel very confident again now.
Which? Trusted Traders Consumer
Posted on 05/05/2018
, work completed 05/05/2018
Recommended
Excellent service
I had a demonstration of an Easy2Bathe bath lift in my home, this was very professionally done and a survey was carried out, I then decided to go ahead with the purchase. The installation was also carried out very professionally.
Which? Trusted Traders Consumer
Posted on 13/03/2018
, work completed 13/03/2018
Recommended
helpful bathing aid for the elderly
bath seat installed for elderly lady with Parkinsons
Which? Trusted Traders Consumer
Posted on 29/01/2018
, work completed 29/01/2018
Recommended
Great product.
I phoned for a demonstration for my mother in law and was abit worried about the hard sell aspect so decided to think about it after the gentleman left, a few days later I phoned and ordered one, and shortly after it was fitted, so far my mother in law says it's been brilliant and has had no issues whatsoever with the product, and is very happy with it, so I was worrying for nothing. It does exactly what she wants and she is now enjoying a bath everyday that she can now get in and out of without risk of slipping.
Which? Trusted Traders Consumer
Posted on 28/01/2018
, work completed 28/01/2018
Recommended
helpful bathing aid for the elderly
bath seat installed for elderly lady with Parkinsons
Which? Trusted Traders Consumer
Posted on 20/12/2017
, work completed 20/12/2017
Recommended
Great product.
I phoned for a demonstration for my mother in law and was abit worried about the hard sell aspect so decided to think about it after the gentleman left, a few days later I phoned and ordered one, and shortly after it was fitted, so far my mother in law says it's been brilliant and has had no issues whatsoever with the product, and is very happy with it, so I was worrying for nothing. It does exactly what she wants and she is now enjoying a bath everyday that she can now get in and out of without risk of slipping.
Which? Trusted Traders Consumer
Posted on 20/12/2017
, work completed 20/12/2017
Recommended
Safer Bather
Electric Bath Seat. The fitters were friendly and very efficient.
Cobbold Bather, Customer
Posted on 16/10/2017
, work completed 16/10/2017
Recommended
Excellent Result
I have nothing but praise for the way Easy2Bathe demonstrated and fitted the equipment which is now being used and is working well.Excellent result.
ColinB, Customer
Posted on 09/10/2017
, work completed 09/10/2017
Recommended
Enjoyable bathtimes
Aqualift fitted to bath and demonstrated. Work took about 90 minutes, clean and tidy. Subsequently enjoyed a pleasant bath.
Which? Trusted Traders Consumer
Posted on 04/07/2017
, work completed 04/07/2017
Recommended
New bath lift
Bath lift installed. Work was completed very efficiently with no mess ans a complete description and demonstration was given. Very satisfied.
Which? Trusted Traders Consumer
Posted on 05/06/2017
, work completed 05/06/2017
Recommended
Dangerous design fault
My mother-in-law was stranded in her bath for 28 hours when the bath lift failed. Despite her being 83, frail, disabled and with failing eyesight, Easy2bathe blamed her for not operating it correctly. Clearly it should not be possible to operate it incorrectly and therefore, in our opinion, it has a dangerous design fault.
Anthony Hayes
Posted on 01/06/2017
, work completed 01/06/2017
Highly Recommended
The easy2bathe belt style bath lift was fitted in our bathroom to a very high standard
Which? Trusted Traders Consumer
Posted on 01/06/2017
, work completed 01/06/2017
Recommended
Happy bathing
Bath lift installed and the work was carried out very efficiently . Any questions raised were explained to me in detail. .
Which? Trusted Traders Consumer
Posted on 22/05/2017
, work completed 22/05/2017
Recommended
Trusted company
Installation of easy2bathe lift which was done quickly and effeciantly
Which? Trusted Traders Consumer
Posted on 21/05/2017
, work completed 21/05/2017
Recommended
Job well done
Installation and commissioning of a EasytoBathe. The installers arrived at the agreed time looking smart and very pleasant were helpful and quickly fitted the unit after discussing the best location as their is a shower over the bath. They demonstrated the operation and explained the requirements for maintaining the battery charge and advised a waterproof cover to avoid water ingress while showering. A very neat and clean installation.
Which? Trusted Traders Consumer
Posted on 20/03/2017
, work completed 20/03/2017
Recommended
Good value, efficient equipment , installation and service
The Sales demonstration was effective and the equipment meets all the required objectives
Which? Trusted Traders Consumer
Posted on 03/12/2016
, work completed 03/12/2016
Recommended
Bath future proofed
I had the Easy2Bathe bath lift installed. The system is bolted to the wall and dispenses a belt which you sit on which lowers and raises you out of the bath. When not in use the fixing is very unobtrusive and the bath can used as normal, an over bath can still be used as everything is waterproof. The installation was done in just over an hour by a very competent employee.
Which? Trusted Traders Consumer
Posted on 26/09/2016
, work completed 26/09/2016
Recommended
Bathing a happy experience again!
An Easybathe bath seat was fitted to my bath. It was done with no mess or fuss and it means I can get in and out of the bath with no difficulty
Which? Trusted Traders Consumer
Posted on 21/09/2016
, work completed 21/09/2016
Recommended
Easy 2 use!
Clear instructions given. Fitters came on time, and carried out the work cleanly and efficiently .i am very pleased with the product.
Which? Trusted Traders Consumer
Posted on 06/09/2016
, work completed 06/09/2016
Recommended