Endorsed by Which?

Easystep Stairlifts Ltd

5.0

113 Reviews

Opening Hours
Today - 09:00–16:30
  • Monday 09:00–16:30
  • Tuesday 09:00–16:30
  • Wednesday 09:00–16:30
  • Thursday 09:00–16:30
  • Friday 09:00–16:30
  • Saturday - Closed
  • Sunday - Closed

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Organisations and Awards

NOVEMBER 2022
JUNE 2021

About

We are an independent stairlift company operating in most of the UK supplying and installing new and reconditioned, straight and curved stairlifts to buy or to rent. Short or long term stairlift hire available for straight or curved stairlifts.

Please call us to discuss your needs.

What we do

  • Disability and mobility

    • Stairlifts
    • Stairlift Engineers
  • More Services

    • buy back
    • installation
    • service
    • maintenance

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
113 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Ordering and installing stairlift
Customer Service
Quality
Value
We would like to say how impress we were with the service we received. We contacted the company and spoke to Sally with our request for a stairlift to be fitted asap. Sally suggested a product and was able to arrange for it to be fitted 5 days later, by Mark. Mark was very professional and explained how to use the equipment safely. This has given my wife more independence. We are extremely pleased with the equipment provided and have no hesitation in recommending this company. Once again, many thanks to Sally and Mark.
Customer in Derby Posted on 17/06/2024 , work completed 10/06/2024
The trader replied (on 18/06/2024)
Good Morning. Hi. I am delighted to hear that your wife is using the stairlift, and is independent at home. This is what we are all about. Thank you for your 5***** stars. Kind regards Sally at Easystep Stairlifts Ltd.
Excellent service and quick installation
Customer Service
Quality
Value
I searched lots of companies and then found these they came out straight away measured up and installed the following week, the chap explained everything I thought it would be difficult but was so easy and couldn’t fit it at a better time as my leg got worse anyway would absolutely recommend them
Customer in Leicestershire Posted on 20/05/2024 , work completed 15/05/2024
The trader replied (on 23/05/2024)
Good Morning. Thank you for your 5*'s. I am glad that you found us. Thank you for the recommendation. It's nice to know that we were there "just at the right time". Kind regards from Sally at Easystep Stairlifts Ltd
fast and efficent servce
Customer Service
Quality
Value
excellent service from sally and luke whose work was well done from start to finish. both were very polite
Customer in Warwickshire Posted on 14/05/2024 , work completed 14/01/2023
The trader replied (on 15/05/2024)
Hello. Thank you for this great 5* review. We do appreciate it. It's nice to hear that you found our service friendly. From the Team at Easystep Stairlifts.
Fantastic work and great experience all round
Customer Service
Quality
Value
Spoke to sally all about hiring a stairlift I have been very impressed from start to finish, any questions need answering was easy and very quick with response . Gave us a 2 hour slot and Luke turned up in that slot and carried out the fitted then explained everything to me ready for use. Outstanding company and saves you paying out loads of money with the hiring side
Customer in Lincolnshire Posted on 10/05/2024 , work completed 02/05/2024
The trader replied (on 15/05/2024)
Hello. Good Morning. Thank you for your Review. "5 STARS". We do appreciate this and are pleased to hear that you found our whole process quick and easy. Thank you again from all of us at Easystep Stairlifts Ltd.
Stairlift Installation Review
Customer Service
Quality
Value
Excellent service. Installed in less than 48 hours. Very easy to measure up and do online survey. Company very easy to deal with, extremely helpful customer support from Sally and excellent installation service by Paul (Engineer). Paperwork and contract straightforward. Stairs no longer a daily struggle for elderly parent, easy to fold the chair away not in use so that other member of the household can use the stairs as normal.
Customer in Gloucestershire Posted on 09/02/2024 , work completed 24/01/2024
The trader replied (on 15/02/2024)
Hello. Good Morning. Thank you for your Review. "5 STARS". We do appreciate it and are delighted to hear that you found our whole process stress free. Thank you again from all of us at Easystep Stairlifts Ltd.
My Grandma stairlift
Customer Service
Quality
Value
After my Grandma had a fall on 03/01/2024, we was all very worried about her getting up and down the stairs. She is 90 yrs old and very independent and the fall did knock her confidence quite abit. So after a look around we found Easystep Stairlifts Ltd and looked at there reviews and seemed a very established business. After getting in contact with Easystep stairlift and explaining what we need and the urgency. They was very reassuring and easy to speak to, and offered us a quality stairlift at affordable prices. Not only that they had it fitted with in 4 days, My Grandma is so happy with the stairlift and now has her confidence back with extra energy. I would 100% recommend Easystep Stairlifts Ltd for service, price and friendly staff.Thank you from me and my Gran.
Customer in Leicestershire Posted on 16/01/2024 , work completed 08/01/2024
The trader replied (on 23/01/2024)
Good afternoon. Thank you for sending in your review. I am really pleased to hear that you Grandma is feeling better after her fall. Thank you for choosing us to install her stairlift. Wishing you all the best. From Sally at Easystep Stairlifts
Easystep Stairlift, my experience.
Customer Service
Quality
Value
From my first step to installation.I found that the company first class And very professional. Office staff went all out to help. Self survey was easy. Installation engineers excellent and talk me though the way the stairlift worked. Would I recommend this company, to true I would.
Customer in West Midlands Posted on 19/12/2023 , work completed 15/12/2023
The trader replied (on 22/12/2023)
Good Morning. Hi. Thank you for your 5* Review, it is really appreciated. I am glad that we were able to install a lift for you. Wishing you a Merry Christmas and a Happy New Year from all of us at Easystep Stairlifts Ltd.
100% Recommend Easystep Stairlifts
Customer Service
Quality
Value
I am writing this review on behalf of my elderly mum. We cannot recommend Easystep Stairlifts enough. The whole process from start to finish was seamless. Sally in the office is so helpful and answered any queries and concerns. It is very difficult in this day and age to find such efficient service. I initially sent photos of the stairs and hallway via whatsapp, no visit was necessary by an engineer. On the day of the installation every detail went according to plan. The engineer arrived on time, phoned half hour prior to arrival as promised. He carried out the work in the time specified and explained everything in great detail. My mum finds new things a challenge but the stairlift is so easy for her to use. The pricing is very reasonable compared to other companies too. A fantastic friendly company. Thank you so much Sally and Team.
Customer in Medway Posted on 02/11/2023 , work completed 05/09/2023
The trader replied (on 07/11/2023)
Good Afternoon. Hi. Thank you for sending in your review. I am really delighted to hear that we rated 5 stars. Our WhatsApp photograph surveys are proving popular and an efficient way of getting all the information that we need. Thank you again for taking the time to send your comments. It is appreciated. From all of us at Easystep Stairlifts Ltd
Excellent courteous service from start to finish
Customer Service
Quality
Value
From first contact with them, call back from Sally, and arrangement to call and uninstall was swift and efficient. Paul who did the work on site was spot on time and called ahead (I do wish more companies were as switched on) and was friendly and efficient. Highly recommended.
Customer in Cambridgeshire Posted on 26/10/2023 , work completed 24/10/2023
The trader replied (on 30/10/2023)
Good afternoon Hi. Thank you for contacting us regarding the stairlift that you had for sale. I am pleased that we were able to arrange to purchase this from you. Your review is important to us and I thank you for taking the time to let others know about our service. From Easystep Stairlifts Ltd -
I found this company online and it must of been my lucky day
Customer Service
Quality
Value
My sister had a stairlift already in from another company which had a 3 year warranty, after 1 year the stairlift broke down leaving her stuck at the top of her stairs, so I called the company who had put the stairlift in only to find out they had gone out of business. So I went on line and found easystep I left a message and a nice lady called Sally Called me back she was very professional and helpful we decided to go for a rental option, l was a way at the time when all this was going on but Sally was so helpful getting it sorted and I must say the price what was on the website was the price they charged. The stairlift was installed on the day we were given my sister told me she was so pleased with the engineer clean and tidy and the stairlift million times better than the one she had before. There was no pushing for payment sally said we will sort paperwork out when you get home, I feel so much more comfortable with this company I would definitely recommend them. Big thank you to Sally
Customer in Greater London Posted on 21/10/2023 , work completed 13/09/2023
The trader replied (on 30/10/2023)
Good Afternoon. Hello. Thank you for your lovely review. Your 5 stars are amazing and your words, I am sure will inspire others to choose us. I am so pleased to hear that you found our processes easy and that we were able to support your sister. Any problems please call us, you have your full warranty. Thank you again from Easystep Stairlifts Ltd