Easystep Stairlifts Ltd

My 97-year-old mother needed a stairlift installed very quickly. I contacted Sally at Easystep Stairlifts, and she was so helpful. She knew exactly what I needed, and the order was processed so quickly. The stairlift was fitted within 7 days! The fitter was so polite and worked very quickly without mess (with phone updates on when he would arrive). He explained how to use the stairlift to my mum with patience and empathy. He was so kind. The stairlift we got is rented. It's in excellent condition, and before fitting, we upgraded to an electric seat turning system for the top of the stairs. My mum loves how easy it is to use, and it has given her the independence to stay in her own house a while longer. I cannot recommend Easystep Stairlifts enough. From order to fitting, they were so helpful and faultless. The initial costs for hire, fitting, and removal, plus a full lifetime warranty, were low, and the monthly hire fee is much lower than I expected! Please consider using this company, as I cannot fault them. 5* customer service!!

Really happy with the service. Contacted with a problem with a non-functioning switch which was causing my mum some pain and discomfort. She has Alzheimer's and lives alone. The engineer let himself in, was very respectful to my mum's situation and repaired the stairlift for her. The service was quick and effective.

I contacted Mark and his team on behalf of my elderly neighbour. She had been hospitalised for several weeks due to ill health caused by COPD. After recovering and being assessed by the clinical staff at Stoke Royal Hospital, she was allowed to be discharged when her home was modified for her needs, as the bedroom and toilet were upstairs. This is when Mark and his team stepped in. Contact was made, and an easy assessment was undertaken for the installation. This was fitted the following day, and the neighbour was able to be discharged from the hospital to continue her recuperation at home A marvellous and professional service and a godsend for anyone requiring a stairlift

We contacted Sally at EasyStep in Jan 2021 as we were in need of an urgent stairlift for my dad to come out of hospital. They were amazing! They responded quickly, and the stairlift went in within days. The lift has operated beautifully for the past 4 years and the installation and removal were seamless. A few years ago we bought a stairlift from another company for different parent, and then had the costs of removal. Rental was a far better option. Great service all round. I would recommend this company without hesitation.

We needed to replace 2 existing stairlifts with one longer curved one as mum can no longer manage the transfer. I sent photos so they could check the idea and then they sent an engineer to do a detailed survey. Sally talked me through all the options (rent/buy) and details of exactly where new lift would be. We agreed a date for installation in 2 weeks but I wanted more urgently - Sally called and gave me a cancellation very quickly. Engineer turned up on time, did the new installation and left the house clean & tidy. We are delighted with the new system and mum is now able to access more of the house.

I would highly recommend this company. We needed a stairlift installing for my mum who was returning home after a hip replacement. We decided to go for a rental as it is good value for money and includes call outs if there are any problems. From the moment I got in touch with Easystep to the installation, everything was smooth and efficient. The lady I spoke to on the phone (Sally) was lovely; great to communicate with, and didn't try to upsell or anything. The engineer turned up on time, was polite, informative and the job was done quickly. My mum was shown how to use the equipment before he left. Perfect service!

The installation by Mark was highly professional. He was very prompt, friendly and helpful. He took great care in explaining everything and made sure we were competent in using the stairlift before leaving. He was a very helpful and friendly chap. Dealing with EasyStep Stairlift was a very enjoyable experience, thanks to Sally at the Head Office. We would highly this company to anyone considering a stairlift.

Easystep Stairlifts fitted a stairlift for my parents and I have been very impressed with the service from quotation to installation. Sally is very knowledgeable and was very helpful with the different options that would work for my parents. Easystep Stairlifts don’t use salesman so the whole experience feels like there are doing their best to get the most cost effective option for you. Mark installed the lift and both my parents were impressed with how efficiently he worked. He was very friendly and polite too. I would highly recommend Easystep Stairlifts.