Endorsed by Which?

Easystep Stairlifts Ltd

5.0

124 Reviews

Opening Hours
Today - 09:00–16:30
  • Monday 09:00–16:30
  • Tuesday 09:00–16:30
  • Wednesday 09:00–16:30
  • Thursday 09:00–16:30
  • Friday 09:00–16:30
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

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Organisations and Awards

OCTOBER 2024
NOVEMBER 2022
JUNE 2021

About

Established in 2002, we are an independent stairlift company operating in most of the UK supplying and installing new and reconditioned, straight and curved stairlifts to buy or to rent.

You can opt for short or long term stairlift hire to suit your needs.

Here at Easystep Stairlifts, we recognize the unique service and support our customers deserve.

Every service user is a human with a very important need. We are not just a stairlift service, we are a lifeline to our clients and their families.
All of our team are compassionate, empathetic and passionate about what we do.
We are proud to provide an exceptional level of customer service and have been a Which? Trusted Trader since 2014

What we do

  • Disability and mobility

    • Stairlifts
    • Stairlift Engineers
  • More Services

    • buy back
    • installation
    • service
    • maintenance

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
124 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Very grateful.
Customer Service
Quality
Value
The people I dealt with were kind, understanding and extremely professional. I could not have asked for more. The chair lift was installed promptly, and removed quickly when I asked them to. The price was very reasonable. In a difficult time in my life they were fantastic! Thanks you.
Customer in Greater London Posted on 29/11/2024 , work completed 27/11/2024
The trader replied (on 03/12/2024)
Good afternoon. Hello. We are extremely grateful for your lovely 5 star review. It's nice to hear that during a difficult time for you, you were able to rely on us. Thank you from Sally and all the team at Easystep Stairlifts Ltd
Rental Stairlift Installation
Customer Service
Quality
Value
All three engineers who attended - Paul, Mark and Will- were all really helpful. And all my dealings with Sally was always prompt ans professional. Thanks for making the experience a positive one, there was an issue on the first day which was sorted out the next day, my mother in law found it quite easy to use the equipment. Refund that was promised was paid right away.
Which? Trusted Traders Consumer Posted on 11/11/2024 , work completed 04/11/2024
The trader replied (on 12/11/2024)
Good Morning, Thank you for your review. I am glad that you found it a positive experience. Your comments do mean a lot and I will pass them on to the whole team. Best Wishes From Abbey at Easystep Stairlifts Ltd
Highly recommend
After having many company quotes at high value and out of my budget I had given up hope. Thankfully I came across easy step stairlifts and am very happy with the service from start to finish. Mark who came out and fitted my stair lift went above and beyond and helped show me how to use it with ease after an easy installation. What a lovely man.
Customer in West Midlands Posted on 02/10/2024 (Reviewer did not use service)
The trader replied (on 04/10/2024)
Good Morning. Thank you for posting your comments. I am pleased that you found us, and that our Engineer Mark installed the lift for you. Wishing you lots of happy days using your stairlift. From Sally at Easystep Stairlifts Ltd
Excellent company
Customer Service
Quality
Value
As a retired health professional I would highly recommend this company.I thoroughly researched the stairlift options.This company offered the best value for money.The assessment process meant we had it installed within a few days Advice support and information was clear .Yearly Maintenance was kept up to date and Removal was to suit my convenience.It was easy to use,compact, comfortable and swivel transfer made it easy for my elderly disabled mother to use independently. Sally,company admin was friendly,supportive and always returned your calls promptly.
Customer in Shropshire Posted on 22/09/2024 , work completed 22/09/2024
The trader replied (on 24/09/2024)
Good Morning, Thank you for your review. I am glad that the stairlift was there for your family when it was needed. Your comments do mean a lot and I will pass them on to the whole team. Best Wishes From Sally at Easystep Stairlifts Ltd
Excellent communication and fitting
Customer Service
Quality
Value
Communication with Sally in the office was easy and efficient. All was arranged very speedily. The engineer arrived today at the estimated time, calling first to confirm his expected arrival. The curved stairlift was fitted in a few hours with minimum disruption and the hall was left tidy. The instructions for use were clear. I shall recommend this company to anyone who is considering a stairlift. Jackie Vickers
Customer in Oxfordshire Posted on 03/09/2024 , work completed 03/09/2024
The trader replied (on 04/09/2024)
Good Morning. How nice to open up this morning and see this great Review. It really is nice to hear. "Thank you" from Sally and all of us at Easystep Stairlifts Ltd
Easystep stairlift
Customer Service
Quality
Value
I have used Easystep Stairlifts before for rental and was happy with their service and their prompt installation and removal so contacted them when I needed one. Their service was exceptional again and fitted and installed so quickly by Will. Choosing to rent again as it gives the flexibility to have it removed when not required any longer. I have recommended them quite a few times to friends who were needing a stairlift and will continue to do so. So happy with this company.
Customer in Nottinghamshire Posted on 02/09/2024 , work completed 02/09/2024
The trader replied (on 05/09/2024)
Good Morning. Hello. Thank you very much for returning to us. That does speak volumes and your recommendations are just amazing. I hope you enjoy the stairlift. Have a lovely day. From all of us at Easystep Stairlifts Ltd
Excellent
Customer Service
Quality
Value
From enquiry to fitting, the service has been first class. Luke fitted the stair lift and was professional, knowledgeable on every level and friendly. The price is surprisingly low considering the customer service and quality of product. I am extremely pleased and totally recommend Easystep Stairlifts. I was very lucky to spot them when I searched online. I am renting a stairlift for the timebeing.
Customer in Leicester Posted on 28/08/2024 , work completed 28/08/2024
The trader replied (on 29/08/2024)
Good afternoon. Thank you for your lovely words. We are delighted to hear how you found our service. I will make sure that Luke sees this review. Thank you again. Kind regards from all of us at Easystep Stairlifts Ltd :)
Excellent Company
Customer Service
Quality
Value
Had to have a stairlift taken out and scoured the Internet and found these guys. Very professional from start to finish and could not fault them at all. Everything was as they said it would be and money was paid into the bank a few hours later. Would definitely recommend and they gave the best price.
Customer in Nottinghamshire Posted on 21/08/2024 , work completed 14/08/2024
The trader replied (on 23/08/2024)
Good Morning. Thank you for contacting me to leave a review. Its not often that we get feed back, when making a purchase. This is an essential part of our business. Your "preloved" stairlift will be well looked after. Thank you again. Kind regards Sally at Easystep Stairlifts Ltd.
Customer service at it's best!!
Customer Service
Quality
Value
From start to finish, everything was handled perfectly. Sally in the office immediately indicated that it was a job they would be able to complete despite the complexity of the job. We sent over some photographs and measurements and she was then able to assess the job, give us a price and arrange an installation date all within a week! Paul came out and did a perfect job. Everything was done in a professional and efficient friendly manner. Can't thank them enough!!
Which? Trusted Traders Consumer Posted on 12/08/2024 , work completed 05/08/2024
The trader replied (on 21/08/2024)
Hello. Thank you for choosing us. We do appreciate your custom and will continue to offer our support. Myself and Paul welcome your lovely comments. Wishing you well. From Sally at Easystep Stairlifts Ltd.
Stairlift Fitted
Customer Service
Quality
Value
Excellent company from start to finish. Excellent communication, prompt arrival on fitting day. Carried out as discussed. Thank you
Customer in Leicestershire Posted on 11/08/2024 , work completed 10/07/2024
The trader replied (on 21/08/2024)
Good afternoon. Thank you for taking the time to send in your Review. Your comments are nice to hear. It's good to know that everything went well. Kind regards from all of us at Easystep Stairlifts Ltd