Eco Home UK

We had contacted an independant surveyor in early 2025, as we suspected we might have a damp problem in our bungalow. He assured us that the dampness was a condensation problem which was being caused by cold walls, which he suggested might have been caused by the failure of out of date cavity wall insulation. We found a number of likely providers via Trusted Trader and, although some were just a few pounds cheaper, Eco Homes were the only company who actually sent their own surveyor out to inspect the problem. Their man, Josh, confirmed, and explained, what the problem was, with the collapse of the Urea Formaldehyde insulation failing and what Ecohomes would do to correct it. We placed an order with them, paid a deposit and 2 weeks later they were on site. In 2 days they removed the failed insulation, which had settled into the base of the cavities and was little more than a very fine dust. As such, it was, absolutely, no longer fit for purpose. Day 3 saw the arrival of the insertion team and the job was completed by mid afternoon of that day. Because this review is being written midsummer, we can't yet say how effective the project has been, but we can say that Ecohomes has fulfilled all of their promises on delivery, what to expect and general efficiency. We have no hesitation in recommending them for a very professional job well done.

The work was completed to an excellent standard and I have absolutely no complaints about the work done. I do consider their service to be very expensive - £5,500 a four day job seems excessive.

Job was done and completed very well and efficiently. The men were friendly and helpful. What more can you want?

I found Eco Home UK through Retrofit West - they are a trusted partner. They quickly arranged for a surveyor to call. He was extremely reassuring, polite, and courteous. He showed me a video about cavity wall insulation and drilled some test holes, which he filled well afterwards. On the day of the installation, Steve and Jack were also polite and reassuring. They worked quickly and efficiently, explaining anything that differed from my original understanding (they found ways to avoid certain drill holes). As it's summertime, it's too early to say what difference the CWI has made, but I am quietly optimistic of feeling a lot warmer! The communications process before, during, and after has been professional and timely. Thanks, all of you.

We chose EcoHome because they were a Which Trusted Trader and had other accreditations. The surveyor visited and he was efficient. The initial contact with the manager was good and an early installation date was agreed. Two installers arrived on the agreed date and initially seemed competent and friendly. Unfortunately they spilled a large quantity of the insulation beads and had no means of clearing these up except a dustpan and brush! There was also some adhesive spilled on a window and wall which not cleaned off. They then disappeared without saying they were going, leaving us to clear up their mess. I reported this to the manager whose response was unsatisfactory and there was no further follow up or apology. After the initial positive work it left us feeling disappointed with the lack of cleaning up and lack of adequate follow up.

Deal with Eco Home was a breath of fresh air! From survey to installation was less than 2 weeks, both the surveyor and contractor were very professional and friendly and I couldn’t be happier with their service. Also got a follow up call and received all the documentation (certificate, warranty, etc.) so I can prove the value added to the property if required. Definitely will recommend.

Work carried out by a great pair of lads, very friendly, did what I asked, very fast, very tidy afterwards.

I was on holiday when John and Nick came around to do the insulation but my girlfriend said they were really friendly and answered all her questions. Looks like they've done a good job. It's too early to comment on the product itself but we're really happy with the installers and service from the company. John and Nick came back a few days later to fit a vent when I was back from holiday, after a quick chat this ended up not being required but I really appreciated their commitment to doing a full and thorough job.

Quick and professional team. The installers, John and Nick, were quick and tidy, leaving no mess at all.

Another company left the job of applying external insulation unfinished, ghosted me and caused damage to my home. Ecohome cleared up the mess the first company had left and did excellent work. They always turned up when they said they would, communicated well and the care and precision with which they worked were very impressive. They were friendly and thoughtful about the care of my home. On top of being happy with the work, it's cheered me up!