Eco Home UK

This was an awful experience. Were it not for many interventions this would have been a terrible piece of work. If they install EWI you will have to do all your own quality control. The customer service is awful. They don’t tell you what they’re doing and are generally unhelpful. Although the job was promised as a one-week project (but was clearly going to be at least 3-4 weeks), it took four months. Peter tells you whatever he thinks will make his life easier. He repeatedly gave inaccurate timelines to both me and my neighbour, and statements about potential disruptions - such as being without a toilet for days - were untrue. Other reviewers’ comments about his flexible relationship with the truth match my experience. Workmanship issues also appeared immediately. One operative entered my kitchen, searched for mugs and tea bags, made himself tea, and refused to speak to me. He also ignored the agreed plan to insulate to the midpoint of the party wall, a key construction detail. Throughout the process, no one from Eco-Homes ever apologised. I had to call them back multiple times to fix problems, including: Replace a section of wall insulation which had been installed incorrectly (Peter insisted it was fine until I quoted technical guidance) Re-lay loft insulation that had been trashed by the electrician fitting new fans Adjust the new RWP that discharged onto the render instead of into the drain (3 tries to get that right) Extend the boiler discharge pipe (2 tries)

Thank you Nick and Steve from ECO Home UK for the excellent job you did on the loft insulation. From the initial survey and the very competitive quote through to completion, you were professional, efficient, pleasant and (very importantly) you left everything clean and tidy.

Very pleased with the company eco homes were quick to complete work from quote to finish work .work carried out by two very good operators who left no mess and made it look easy .can definitely recommend this company.only downside was the cost but I guess you get what you pay for quality

We had contacted an independant surveyor in early 2025, as we suspected we might have a damp problem in our bungalow. He assured us that the dampness was a condensation problem which was being caused by cold walls, which he suggested might have been caused by the failure of out of date cavity wall insulation. We found a number of likely providers via Trusted Trader and, although some were just a few pounds cheaper, Eco Homes were the only company who actually sent their own surveyor out to inspect the problem. Their man, Josh, confirmed, and explained, what the problem was, with the collapse of the Urea Formaldehyde insulation failing and what Ecohomes would do to correct it. We placed an order with them, paid a deposit and 2 weeks later they were on site. In 2 days they removed the failed insulation, which had settled into the base of the cavities and was little more than a very fine dust. As such, it was, absolutely, no longer fit for purpose. Day 3 saw the arrival of the insertion team and the job was completed by mid afternoon of that day. Because this review is being written midsummer, we can't yet say how effective the project has been, but we can say that Ecohomes has fulfilled all of their promises on delivery, what to expect and general efficiency. We have no hesitation in recommending them for a very professional job well done.

The work was completed to an excellent standard and I have absolutely no complaints about the work done. I do consider their service to be very expensive - £5,500 a four day job seems excessive.

Job was done and completed very well and efficiently. The men were friendly and helpful. What more can you want?

I found Eco Home UK through Retrofit West - they are a trusted partner. They quickly arranged for a surveyor to call. He was extremely reassuring, polite, and courteous. He showed me a video about cavity wall insulation and drilled some test holes, which he filled well afterwards. On the day of the installation, Steve and Jack were also polite and reassuring. They worked quickly and efficiently, explaining anything that differed from my original understanding (they found ways to avoid certain drill holes). As it's summertime, it's too early to say what difference the CWI has made, but I am quietly optimistic of feeling a lot warmer! The communications process before, during, and after has been professional and timely. Thanks, all of you.

We chose EcoHome because they were a Which Trusted Trader and had other accreditations. The surveyor visited and he was efficient. The initial contact with the manager was good and an early installation date was agreed. Two installers arrived on the agreed date and initially seemed competent and friendly. Unfortunately they spilled a large quantity of the insulation beads and had no means of clearing these up except a dustpan and brush! There was also some adhesive spilled on a window and wall which not cleaned off. They then disappeared without saying they were going, leaving us to clear up their mess. I reported this to the manager whose response was unsatisfactory and there was no further follow up or apology. After the initial positive work it left us feeling disappointed with the lack of cleaning up and lack of adequate follow up.

Deal with Eco Home was a breath of fresh air! From survey to installation was less than 2 weeks, both the surveyor and contractor were very professional and friendly and I couldn’t be happier with their service. Also got a follow up call and received all the documentation (certificate, warranty, etc.) so I can prove the value added to the property if required. Definitely will recommend.

Work carried out by a great pair of lads, very friendly, did what I asked, very fast, very tidy afterwards.