Ecocute Limited

Really happy with the install. The team came in early doors and did a fantastic job. They have years of experience. The battery wasn't the easiest to install due to space being a limiting factor, however the team of electricians did a very fine job and cleaned up after themselves. Honorable mention to Connor who provided amazing service, answered all queries and kept me informed post installation on how to work the App to get the best use of the Solar power and batteries. I stumbled upon this company by chance on the Which.co.uk website, it was rated the highest in terms of quality, service and workmanship it is evident why they are number 1. Thank you for helping me lower my bills and going green!

Friendly, professional and efficient from beginning to end. From the initial enquiry to completion was only a matter of weeks, the install only took a day, worked first time with no issues, despite the inclement weather. Can I say a personal thank you to:- Connor, who took the initial enquiry and helped throughout Robyn, who tolerated my questions and made sure the process proceeded smoothly. Scott who installed the panels and Corey who took care of all the electrics. Cannot recommend them highly enough, thank you.

I originally contacted Ecocute to install batteries to our existing solar system and have just had them back to install more panels/batteries. The service we have had from them has been exceptional, Connor has always answered any questions/queries (and I had a few!), even with the panels that were fitted by another company. The fitters have done an excellent job installing the panels, they were tidy, friendly and professional. I would highly recommend this company as they go above and beyond and do a great job.

After requesting a quotation, the company were very professional & efficient to explain all you need to know about PV Systems. Very reasonably priced. We decided to go ahead with the installation without any pushy salesman. All went as planned and the electrician's and roofer were personable, knowledgeable, clean & tidy. Would highly recommend.

From first contact clear and concise information. Prompt installation and follow up. All staff helpful. Emails sent quickly and accurately. Would certainly recommend.

Very pleased with two jobs by this company. Efficient but most of all excellent follow up work when I had a problem with an EV charger. After service is the key and many companies fail on this but not Ecocute.

My job role is in Technical & Quality. I always look for brands/retailers that sell a product and associated service (customer service) that are value for money for quality and then deliver them above expectations. I know the brands that I go back to because they do this as part of their ethos - Ecocute is definitely on my list. They've done their homework (as expected) and offer the best quality for value for money for the long-term life of product with a wrap-around customer service to go with it. However, the team is more than happy to have any and every discussion to make sure you, as the customer, get what you need - my favourite questions always started with 'If you were in my shoes...'. We had our PV panels installed in February and our battery in May 2023. Discussions started much before this - in mid-2022. Ecocute had (and continues to have) the best communication and follow-up, recommendations / specifications, product review ratings and customer ratings but also the best prices compared to the two other quotes we received (from much bigger organisations/companies that were apparently not buying from rated manufacturing companies - but we only found this out on querying further as part of our assessments). We were updated on every stage, and nothing is too much trouble for the team even now after our purchase. A special mention: Connor - as the name and voice of Ecocute is excellent. Robyn comes close. Paul & Danny (roofers) were also impressive.

I have been shopping for solar for about about a year, Ecocute popped up on my radar with an excellent price and quick installation ( as I had scaffolding erected for another job on the house anyway) . At time of booking the office informed who was going to carry out my installation and times of arrival etc. The day of installation came and the they arrived bright and early, working on a very warm day they carried out a very neat installation and to my surprise we were producing electricity by lunchtime. while the installation was carried out I received an email giving me details of an account to enable me to view my solar output, all very effecient and very nice tradesmen. I had no hesitation in recommending the company to a friend on my road who was looking for solar.

The first part of my installation - a 10kWh battery - was installed in June, after numerous telephone conversations, and email messages with Connor - (who was very supportive, and knowledgeable), we chose Ecocute in preference to the other quotes we had recieved. The solar PV - a 3.2kW array - has also now been fully installed, by Corey and Liam, who arrived 8am 07-08-23, and the work, which is of a very high standard was all completed and handed over by 3pm. The reason for the gap between the two parts of the installation was nothing to do with Ecocute, the work had to wait until work needed on my roof was completed. The system works very well, and the App is very user friendly, fully explained by Corey - I easily monitored my system while on holiday in Greece, and adjusted the charge duration and time for the battery to benefit from the Agile Octopus tariff. The final piece of the jigsaw was also made much easier by Ecocute, Robyn made the application to my DNO on my behalf, I got the confirmation from the DNO on 15-08-23 many thanks to Robyn. I applied to Octopus for my SEG on 18-08-23. I got confirmation of my export tariff on 30-08-23. I am very happy with my system, which is working very well Overall I am very pleased with the work and support I have had from Ecocute and am a very happy customer and would highly recommend them.

Ecocute fitted our solar panels and storage battery (and everything else that this entails!) today. They have been fantastic. The whole team from start to finish have been knowledgeable and friendly. Explaining everything as they went along. Their customer service is excellent and I am confident that they are just a phone call away if we need them. Wonderful company, would 100% recommend.