Ecocute Limited

From first contact clear and concise information. Prompt installation and follow up. All staff helpful. Emails sent quickly and accurately. Would certainly recommend.

Very pleased with two jobs by this company. Efficient but most of all excellent follow up work when I had a problem with an EV charger. After service is the key and many companies fail on this but not Ecocute.

My job role is in Technical & Quality. I always look for brands/retailers that sell a product and associated service (customer service) that are value for money for quality and then deliver them above expectations. I know the brands that I go back to because they do this as part of their ethos - Ecocute is definitely on my list. They've done their homework (as expected) and offer the best quality for value for money for the long-term life of product with a wrap-around customer service to go with it. However, the team is more than happy to have any and every discussion to make sure you, as the customer, get what you need - my favourite questions always started with 'If you were in my shoes...'. We had our PV panels installed in February and our battery in May 2023. Discussions started much before this - in mid-2022. Ecocute had (and continues to have) the best communication and follow-up, recommendations / specifications, product review ratings and customer ratings but also the best prices compared to the two other quotes we received (from much bigger organisations/companies that were apparently not buying from rated manufacturing companies - but we only found this out on querying further as part of our assessments). We were updated on every stage, and nothing is too much trouble for the team even now after our purchase. A special mention: Connor - as the name and voice of Ecocute is excellent. Robyn comes close. Paul & Danny (roofers) were also impressive.

I have been shopping for solar for about about a year, Ecocute popped up on my radar with an excellent price and quick installation ( as I had scaffolding erected for another job on the house anyway) . At time of booking the office informed who was going to carry out my installation and times of arrival etc. The day of installation came and the they arrived bright and early, working on a very warm day they carried out a very neat installation and to my surprise we were producing electricity by lunchtime. while the installation was carried out I received an email giving me details of an account to enable me to view my solar output, all very effecient and very nice tradesmen. I had no hesitation in recommending the company to a friend on my road who was looking for solar.

The first part of my installation - a 10kWh battery - was installed in June, after numerous telephone conversations, and email messages with Connor - (who was very supportive, and knowledgeable), we chose Ecocute in preference to the other quotes we had recieved. The solar PV - a 3.2kW array - has also now been fully installed, by Corey and Liam, who arrived 8am 07-08-23, and the work, which is of a very high standard was all completed and handed over by 3pm. The reason for the gap between the two parts of the installation was nothing to do with Ecocute, the work had to wait until work needed on my roof was completed. The system works very well, and the App is very user friendly, fully explained by Corey - I easily monitored my system while on holiday in Greece, and adjusted the charge duration and time for the battery to benefit from the Agile Octopus tariff. The final piece of the jigsaw was also made much easier by Ecocute, Robyn made the application to my DNO on my behalf, I got the confirmation from the DNO on 15-08-23 many thanks to Robyn. I applied to Octopus for my SEG on 18-08-23. I got confirmation of my export tariff on 30-08-23. I am very happy with my system, which is working very well Overall I am very pleased with the work and support I have had from Ecocute and am a very happy customer and would highly recommend them.

Ecocute fitted our solar panels and storage battery (and everything else that this entails!) today. They have been fantastic. The whole team from start to finish have been knowledgeable and friendly. Explaining everything as they went along. Their customer service is excellent and I am confident that they are just a phone call away if we need them. Wonderful company, would 100% recommend.

As soon as Ecocute offered to fit the mains/solar battery isolation switch that enabled us to use the energy stored in the battery if we experience a power cut, it was a "no brainier". Booked it last week and fitted yesterday. Very neat and tidy job once again from Ecocute and delighted with the workmanship and quality of the gear used. The electrician is meticulous and this should give confidence to anyone looking for solar. Since having solar fitted last year we have already saved just under £1k in electricity costs thanks to ecocute.

We had an amazing experience working with Ecocute on the installation of our solar panel and battery storage system. Getting a quote from them was so easy, I did not even need to leave my desk. I inquired online and had a phone call from them within the hour to discuss the installation. They were able to give me details of the installation remotely and even came up with better solutions than companies that had come to quote us in person. I had done a little bit of shopping around before I got in touch with Ecocute and they came in with by far the best price. From getting the initial quote to the installation day was only three weeks and that was me delaying the installation, they could have come sooner if we had been able to. On the day of installation the team were done in around 4 hours, they turned up on time and were very easy to work with on the day. They also sorted all the paperwork out and even set us up on the AlphaESS app so that we can easily monitor PV levels and use the panels as effectively as possible. Anyone who is thinking about solar and storage should definitely have Ecocute as a first port of call, we couldn't recommend them highly enough.

Getting a quote, booking in for the installation itself and the level of support and service in the run up to the fit-out was amazing. Timely comms, professional handling of questions, friendly service, and always able to talk to the same set of people rather than being passed around a call centre. The installation took less than a day, 8am to 3pm including the panels, the battery and all the electrical work (which was non-trivial given the placement of the circuit breakers in the house). Follow-up support, getting the right documentation for the setup etc... has also been good - proactive updates from ecocute with clearly set expectations. Really very happy with every aspect of this work.

My experience of Ecocute from the initial query has been very good. I spoke with Connor, who was very knowledgeable and not at all pushy. He gave clear information and was helpful even making suggestions which would give us a cheaper option than my initial thoughts. I got a number of quotes including one from Ecocute, and chose to use Ecocute. I have selected a 10kWh Battery, which would be installed first and at a later date - when I have had my roof renewed - a 3.2kWh solar PV array installed on my roof. I have had a number of email and telephone conversations following the first contact, and all of my questions have been answered respectfully and clearly. Allowing me to make an informed choice of what will be the best system for me. The battery was installed yesterday by Corey, who arrived early, and was very professional throughout the install. Discussing with us where best to locate the Battery. The job - which is of a high standard - was completed by 1pm, including Corey handing over the installation and showing us how to use the App. I look forward to tge installation of my Solar PV system. And would highly recommend Ecocute.