Elsby Engineering Ltd

We had a boiler in fault after a different plumber had let us down. With a baby due any minute, we were rather desperate. Kevin dropped everything to attend our house as quickly as he could, and finding there to be no serious work required, was then kind enough to waive his fees for us. He went the extra mile and made a huge difference to us at a time when we really needed it! Heartily recommended.

For reasons which were hard to work out, there was no hot water running to either of our two bathrooms. This is a very difficult thing to deal with as we could not flush toilets nor have showers (hot water was still very much in existence). Kevin could not come immediately but talked me through possibilities on the phone, with a promise he would turn up in the morning. Kevin was prompt and polite and kept trying different options until he managed to work out what the issue was and fixed it! Very reasonable price too. I am recommending him to friends now!

I had a failed boiler, gas valve failure. I was quoted £400 plus parts to fix it by another company. In fact I thought it would be better to get a new boiler as it was eight years old. Kevin from Elsby reset the boiler and cleared the fault. He charged me nothing and saved me £3k. He will be my first call for anything heating related from now on. It’s great to be able to trust a trader. Thanks Kevin.

He tried to solve my issue very thoroughly. He arrived promptly and worked almost all day to fix and check everything.

Kevin did an excellent job and I’d highly recommend him. Of the people I contacted for a quote he was the only one to ask follow up questions and explain the options and pros/cons from the start, since the boiler was long overdue a service. On the day he arrived on time and was friendly and approachable, and I appreciated how he explained the work as he went along. His quote was spot on and great value for money, and he left the area clean and tidy after completing the work.

We had a leak coming from under the sink in our bathroom and called Kevin following a review of plumbers in the area on Trusted Traders. He came to see what the issue was towards the end of the day and recognised that the leak was probably from a corroded pipe buried under the floor. Since he explained the work could take a few hours but that it wouldn't be clear until he started unearthing the pipes, we agreed to arrange a time he would come back and fix the issue (he couldn't come the next day but was able to come the day after this). Between Kevin assessing the situation and returning to complete the job it was easy to maintain communication with him through WhatsApp. He worked quickly and left the area as clear and clean as possible, advising us how to manage the problem going forwards. He was clear in his fees so that there was nothing unexpected when the invoice came through.

Contact was super fast, professional and polite. Kevin, turned up at the arranged time, was thorough, professional, tidy and polite. Highly recommended. Thank you.