Energy By Nature UK Ltd

Having called the company and explained the situation to the “receptionist”, that our system had gone into over-drive and was burning through electricity and we needed someone to have a look at it to get our £100/week electricity bill under control. I was told that the member of staff who had the most experience with Kingspan systems was on leave for 2 weeks and that we would have appointment when they were back. Having initially got through to them with ease, to call back and arrange the appointment became almost impossible as they neither returned voicemails nor emails. They’re phone line would ring out at any time of the working day. After a week of trying the appointment was made for the afternoon of the 15th December about 1300 as they were finishing a job that morning. At 1400 I tried calling them. By the end of the day when I managed to get through the job had over run and we were next on the list. This inconvenience continued until the Christmas break, now over a month since first contact. I was told no one would be in office again until the third. This began the rigmarole of trying to get hold of them on the phone again. This lasted until the 10th Jan at which point I was offered appointments on either 31st Jan or 21st February as their priority was installing new systems before the government grant ceases. I feel as though they lied to me throughout, driven by greed. I could have made alternative arrangements had they been upfront about their priorities.

We discovered Energy by Nature through the tender process for our Air Sourced Heat Pump supply & installation and associated underfloor heating requirements and they were extremely professional right from the initial contact. The quotation was well presented, professional & competitive, the follow-up communication was clear & responsive, and the installation itself was very tidy & of a very high standard. Our meticulous builders were also very pleased with team & the work carried out which is a great endorsement too! We would be extremely happy to engage Energy by Nature for any future project.

After my boiler packing up and struggling to find a someone to come out quickly to have a look I found energy by nature. They came out next day and did an initial inspection. They found the problem and that the part needed to replace was still under warranty and came out as soon as possible to get it sorted. Amazing customer service and quick responses. If I hadn't found these I would have only just had another company be able to come out and initially look. Definitely recommend and will be using again!