To Whom it may concern I am writing this email in support of Energy By Nature. I would like to offer whatever assurances I can that Kevin Wright and his son Cameron Wright have been working with NIBE Energy Systems for many years and in that time I have only had excellent feedback from clients and customers , I am also aware of numerous occasions where other installers may have had issues that Energy By Nature have subsequently rectified to an exemplary standard. Their reputation within the industry is second to none and many clients will wait for their availability rather than look at other installers. Customer service seems to be a priority second only to safety and exceeding customers expectations is why they have the standing they do. I hope this helps and would welcome any contact you would wish to make directly with myself. With Kind Regards Darren Stubbs

To whom it may concern Energy By Nature contacted us in 2017 to see if we could fill a gap in their market for installing heat pumps including older properties suing a special high temperature range. I visited Kevin and his team and was very impressed with their companies credentials , installer qualifications and how they do business in a friendly manner at their offices. Energy By Nature have been on our training courses for our unique Altherma heat pump range, they are also one of our service partner’s which entails having to complete the relevant training courses to be able to qualify and be competent in all our range of products, they are currently one of our “top 2 engineers” which are called out in the Western region. We are absolutely thrilled that Energy By Nature have achieved all the necessary training and offer such a service to the End User from installing to being a Dakin service partner, this is a very difficult task as the company has to hold qualifications and membership for FGAS, Gas Safe and MCS. Energy By Nature are therefore well positioned to drive our complete offering forward and ensure that there is a viable solution for every project. much appreciated

Hi Lisa Below is my thoughts on our installation of Airsource heating by yourselves :)) whilst writing can I check when my two towel rails which were fused in the installation and my outside security light blown will be mended? Thanks Sue Ellis Energy by Nature were quick to identify the problem with our heating system, they were efficient at keeping us informed on the progress on parts delivery. The overall costs and implentation were given to us before any further work. Both Kevin and Cameron were very aware of the stress of no heating and worked hard to ensure the system was running as soon as possible. They went out of their way and worked overtime to provide a heating system as quickly as was possible. Once the system was in place I was given options on how I wanted it to run along with a detailed breakdown of costs and ways to recoup these. We are pleased with the system and it has been working hard and well during the particularly cold weather .

I've recently used Energy by Nature on a residential project and can thoroughly recommend them & the product they’ve installed. Their professionalism and knowledge of industry helped me to overcome difficulties which in turn has saved me time & money. The whole team have refreshingly shown a high level of customer service which is so important to me and my clients - I will most certainly use them again in future. James Rogers JR Properties

Dear Kevin, Cameron and Lisa. Thank you very much for the installation of our underfloor heating, ground source heat pump and all the associated tanks, pipe work, controls etc. You have been a pleasure to work with, the standard of your work is high and I am very pleased with the neat and labelled installation in our plant room. Our system is complicated and you have shown your knowledge and experience as you have worked with me to design and install a system that deals with our particular requirements. You are helpful, knowledgeable , competent and do what you say you will do for an agreed price. You have also attended to snags and minor issues promptly and been very helpful over the phone as I get to grips with a new system. Your business is relatively new, but I know that you have been doing what you do as a sub- contractor for a long time and that another very competent company which bought the company you used to work for, would love to employ you if you were not now doing a very good job in your own right at Energy by Nature. I am glad to be working with Energy by Nature on a second installation , I have already recommended you and wish you every success in the future. With kind regards Rupert

Our first newbuild project with underfloor heating and air source system was going so well until our original heating installers let us down half way through the build. A phone call to Energy by Nature quickly responded to the installation being taken on and completed without issue. The installation was finished on time and on budget. The quality of the installation of hardware, pipework, electronics was completed to the highest standard. With commissioning of the system and on-site demonstration & training of the heating system and programmers provided as standard. Follow up service has been second to none, my RHI application has been successfully completed and processed and I’m looking forward to my first rebate this quarter. I cannot thank Energy by nature enough for their professional installation, quality communications during the install and second to none after sales service. I would not hesitate to recommend them to anyone and would certainly hope to use them again for future schemes.

A very good family run business with a true understanding of customer support. Friendly, professional and excellent response to step in and fix the Daikin units when having problems with the original installers. Now my first choice company for all my needs on this air source heat pump system for both the domestic hot water and space heating.

Experts in their field, nothing is too much trouble. Helpfully explain the principles of a Ground Source Heat Pump to a layman.