Energy By Nature UK Ltd

We had an Air Source Heat pump with underfloor heating installed in 2023 and it has not worked in all of that time leaving us without heat for 2 winters. The original installer tried to remedy the problem but their workmanship was awful and customer service was nothing short of appalling. We had almost given up trying to get the system repaired and had started to think about retro fitting gas. We got the number of Energy by Nature from Nibe’s web site as a trusted partner. I spoke to Kayleigh who patiently listened to our issues and it was clear that she was knowledgeable and was confident that our problems could be solved. Whilst still sceptical Kev arrived a couple of days later and assessed the system from end to end and diagnosed a number of problems. Much to my surprise he immediately fixed some of the issues which enabled us to get heat through the system and that evening we had heat in the house for the first time since early Autumn - we didn’t have to wear our coats inside the house! Kev returned a few days later and re-commissioned the system and it’s now working as we had hoped. Kayleigh has also completed a heat loss assessment and provided further suggestions on how we would get the system working more efficiently. After having had such a bad experience, Energy by Nature have been nothing short of amazing and have totally restored our faith in the industry. They have demonstrated their technical excellence and knowledge and they will service the system.

Kevin installed a Kensa ground source heat pump EVO 7 in late December for me. This was to replace our faulty Danfoss ground source heat pump which had not worked for 5 years. Given the time of year, Kevin ensured we had hot water after the first day which was great as that would have been a challenge with 6 people in my house (4 of which are children). Kevin turned up promptly every day at just after 7AM and worked until late to get the job finished in 5 days. He always cleaned up before leaving and obviously takes pride in his job & everything is labelled up for ease of future maintenance etc. I strongly recommend Energy by Nature for their work and price. I have had 5 years of pain trying to get ground source heating engineers to resolve my issue with the Danfoss pump before we finally took the decision to replace it. Kevin and Kayleigh made this very easy for me, as did Peter from Kensa Heat pumps. I am very happy to say that my heating has been on since and I am achieving an average COP of 4.7 - or to put it another way, for every 1kw of electric I am using, I am getting 4.7kw of heat from it. My thanks to Kevin and Kayleigh who made the whole process from getting a quote, to strong communications in between and then getting the job done a pleasurable experience. Highly recommended and they now have a loyal customer.

We selected Energy by Nature (EBN) from a shortlist of providers, preferring a local company to one of the nationals. A site visit quickly followed and we warmed to the staff who were very affable, providing us with comprehensive information and following up with a competitive quote which we accepted. The subsequent installation was significantly delayed which was entirely our fault. During that time EBN were very accommodating. When the time finally came to install, Kev and Jack were excellent. Everything was installed very neatly, labelled comprehensively and we were given a thorough handover. We had a leak 2 days after commissioning but Jack was on site within a couple of hours to fix the problem - we have had no leaks since. I would certainly recommend EBN but there are a couple of things I would mention to prospective customers which prevent me giving a 5 star customer service rating: 1) Be patient with communication. EBN are a family run business and as such you will not always receive an immediate response to every message you send. 2) Make sure you are made aware of everything that is required for the installation. We somehow missed the requirement for a "blow-off" pipe from the hot water tank and a comms lead from the ASHP to the control unit. We could have fitted these items far less obtrusively had it been made clear to us they were needed at the first-fix stage.

Had a new heat pump installed to replace the old one, it’s all in and working fine. I have known Kevin a long time, he fitted the original heat pump in 2009, he’s a friendly guy well experienced and good at the job.

We recently used Energy by Nature to replace our gas boiler with a heat pump using the boiler upgrade scheme. We cannot fault the company from start to finish. The work was carried out to a high standard and everything looks neat and tidy. We did have quite a wait for our installation as there was a delay in supplying our unit, but this was due to issues outside of the company's control. Overall we are really happy with the finished product and would highly recommend Energy by Nature to anyone thinking of replacing their existing gas boiler with a heat pump. Also, if you have been told that you can't have a heat pump because you have microbore pipework, give these guys a call, as this simply isn't true.

We were given this company's details by my mom in law's neighbour and we were not disappointed. Staff were really friendly and understood the urgent nature of the job to be done - mom in law has dementia and being left without hot water and heating could not be easily explained to her. Within a week all parts were supplied, fitted and working. Fitters were excellent and backed up by helpful staff in the office. Would certainly recommend and use again if needed in the future.

Used Kevin 2 years ago to fit our air source heat pump from scratch. Fantastic and friendly service then. Today Kevin came out to do our annual service as he did last year. Nothing too much trouble. He even went through my thermostat which confuses me and set it to my requirements. Nothing too much for this Co. So pleased we found them and will stick with them. Would recommend to anyone. Thanks Kevin.

I have been working with EBN to service and repair an existing Danfoss heat pump system which was installed in 2011 by a different installer, which we were having continuing issues with. We decided to replace existing system with 2 new 14kw Mitsubishi Eco Dan Air Source heat pumps and new water tank. The advice I have had on all the alternative systems available was professional and unbiased. The work has been carried out on time and to budget. Installation is very professional and tidy, with the plumbing being immaculate and the system is working well. Old Danfoss system was removed, and all rubbish taken away.

EBN had been servicing our previous Danfoss pump each year, and were quick to advise us on a suitable replacement when the Danfoss let us down (only 8 years after installation). Although promptly ordered for us by EBN, we unfortunately had to wait many months for our new NIBE pump to arrive due to supply chain issues beyond EBN's control. The pump was eventually delivered to us a few weeks ago and at that point EBN worked hard to schedule the installation for us at the earliest opportunity. Kevin came last week to do the work (on his own on day 2 but with one other on day 1 to help with the heavy-lifting) and the whole process was seamless. EBN were slick, smooth and efficient and we felt very safe in their hands. We have had no problems at all with the new system since installation and I am not anticipating any. We look forward to continuing to rely on EBN's expertise in the years ahead.

We have used Energy By Nature to carry out service and maintenance work on our heat pump for several years and have always been happy with their work. Our heat pump recently developed a fault and we made the decision to replace it. We engaged Energy By Nature to carry out the replacement and the replacement installation work was carried out successfully and to the agreed schedule by Kevin. We have always found him to be very helpful in terms of advice and recommendations. He is reliable and has always carried out the work to the agreed timescales unless factors are outside of his control in which case new timescales have been mutually agreed.