Ensign Conservatory Roof Solutions Ltd

(I agreed to amend my review posted 06/09/23 following resolution of issues by Ensign) We had an old conservatory which was pretty unusable throughout the year. We found Ensign on Which? TT and asked for a quote. Steve was great in the initial meeting, giving some good ideas and a sensible proposal. We were to have the roof replaced with a warm roof, an insulated fake wall and new triple glazing. I'd had concerns about foundations but such worries were dismissed. The final product has been brilliant. Looks great aesthetically. Much more practical and in use year round. Its really improved our home. The issue we had was that LABC wouldn't sign off the works because of concerns over the foundations. Ensign disappeared for long periods at a time with little contact or support. They didn't tell us about the LABC issue for six months at the point I chased LABC themselves. Then did nothing further for another six months or so until I got Which? involved. Eventually they did resolve it, getting engineers calculations and sign off from LABC. Its a shame, the final product has been excellent and in that regard I'd highly rate them. But the customer service in resolving this issue afterwards was really disappointing and caused great frustration over a period of nearly 18 months. If they had been more proactive in resolving it and supporting us I'd have given 5 stars throughout.

After many quotes we decided to use Ensign after a visit from Steve who made us feel we had found the right company. There was no hard sell and from start to finish the installation and care was second to none. The workmen installed a solid roof replacing the cold plastic existing roof. We also had a big window installed and a large section of brickwork removed. The quality of work and finish was excellent, workers tided up every day and left their tools stacked neatly to one side ready for the next day. The electricians, plasterer and other trades turned up on time and made the the installation run very smoothly and on time. The finish of pointing, lead work, drainage, plastering, electrics etc all was faultless. I have waited to go through a winter before reviewing to get a good feel for the performance of the new roof and I must the say its kept the heat in really well. I'm blown away as to how effective the new roof is. The outside appearance is brilliant and ties in with the existing tiles nicely. Overall this company is a must for a roof replacement, not only is the quality brilliant it was the best on price compared to the national companies and other local firms. I'm so glad I choose this firm to carry out the installation and Steve was true to his word and delivered a brilliant return for our outlay and have made us very happy by transforming our home. I'd recommend this gem of a company to anyone thinking a new roof or any other service they provide.

In 30 years of being a homeowner, I have never used a more efficient, diligent and reliable company. The communication was first class from quoting to job completion. The fitters, plasterer and electrician used were punctual, polite, efficient and tidy. Having seen a finished roof from Ensign elsewhere, I was happy to pay the nominal amount that was the difference between the cheapest quote and theirs and I am glad I did. If you are considering a conservatory roof replacement, save yourself the stress and use Ensign.

I have used Ensign twice now and each time their service and efficiency has been top draw. The product is high quality and provides best value for money. I would highly recommend this firm to anyone thinking of replacing their conservatory roof and windows.

Ensign replaced the conservatory roof with new timber-framed warm roof. Initial contact with the company was satisfactory and I did not feel pressurised to go ahead. Work commenced ahead of schedule and was completed in 3 days with the site left reasonably tidy and all rubbish and old roof materials removed. Overall, very satisfied with end result and would be happy to recommend the company to others. Difficult to comment on value for money. It seemed to me quite expensive compared to how much I paid in 2018 for re-roofing the whole house (sixty four percent of cost compared to twenty percent of roof area). However, it seems to be the going rate for this type of work and I was prepared to pay to have a more habitable room.

Great very professional job done and during the process we were kept informed of all dates. Due to a miscommunication on our part we had to have an alteration done which Ensign did with little fuss and great goodwill. Highly recommended. Richard and team to be commended

A considerable amount of work to do in unhelpful weather conditions, up to 8 people on site at key moments and a core team of four worked non-stop to get the orangery installed and watertight after just day two. We were impressed at how well it all fitted together, the quality of components was impressive, the teams fought the weather and kept the site tidy at the same time. Now we are using it, it is warm and welcoming, and we love using our new usable space. Also worth a mention, our neighbours were impressed with the team working on the build and were very complimentary about them. Thanks to Steve for helping us to find a design, which we are more than happy with, Sean, Lee, J, Connor our main team, John the plasterer, the electricians and the other team who came to help with the roof and not forgetting Richard who managed the build and Joe who also helped with the organising.

Very pleased with the work. Worked very fast but rather untidy. Did not respect the house when entering to use the facilities.

The work was done exactly according to the promised schedule and there were no administrative difficulties. and no variations to the agreed price. The team who did the work were highly efficient, very friendly and helpful. We are very pleased with what has been achieved and going by our experience have no reservations in recommending Ensign to others.

We used Ensign to replace our conservatory roof because they are a local company not a franchise of a larger company. The price was competitive and compared favourably with quotes from other companies. Ensign were always on hand and replied to our queries from initial consultation to final sign off promptly and to our satisfaction. The construction team were courteous and hardworking and the workmanship was carefully carried out and the site cleaned and in good order upon completion. A couple of very minor niggles were also dealt with promptly and to our satisfaction. In terms of aesthetics, the finished conservatory looks just how we wanted and blends in well with the house. In terms of heat efficiency, I can tell the difference already and now we have a room that can be used all year round. We recommended Ensign to some friends even before the work was finished and still stand by that recommended.