Ensign Conservatory Roof Solutions Ltd

We had wanted to replace our glass conservatory roof for a while as it was too hot or too cold to use. We were recommended to Ensign in Redditch by friends who were very satisfied with the work that they had carried out by them. The whole process from starting with a pleasant informal visit from Steve to the completion of the new roof was done with total care and attention and we are more than satisfied with this company and would not hesitate to recommend them.

From start to finish this was an exceptionally seamless and smooth project. Steve came initially to talk about the possibilities of a replacement conservatory and added all sorts of helpful suggestions with no hard sell or pressure to commit. Ensign doesn't have a showroom, so the price was far less than I'd expected. The old conservatory was taken down and additional foundations built; the shell of the new Garden Room swiftly erected; electrics, plastering, painting, flooring, cat flap installation and decking all done on time and done really well. All the workmen arrived on time, were helpful, really nice, tidy, and let me know each day who would be coming the following day and the job they would be doing. It was all done exactly as planned, spot on time; all done to budget and absolutely no hidden extras. One or two things needed tidying up at the end and Richard came immediately to sort it out. I now have a beautiful Garden Room that's light and warm and fabulous and can't wait to invite my family and friends to admire it. Thank you, Ensign.

We have used Ensign Conservatory Roof Solutions previously when they replaced windows and doors, fitted Velux windows, and tiled the roofs of our conservatory and sun room. We were extremely pleased with everything - from the initial visit to the completed work, and therefore had no hesitation in choosing them again to do another job for us. Again we have received excellent service, from the initial visit to the fitting of two new windows today. The team arrived promptly, and were very courteous, and professional. They protected the flooring and furniture with dust sheets and washed down the paving slabs after they had finished. We are once again extremely pleased with the work that has been completed today, and have no hesitation at all in recommending Ensign Conservatory Roof Solutions.

What a breath of fresh air to find a company these days that not only delivers what it has promised, but to do it so efficiently and professionally too. I now have a stunning extra room that I can use all year round and I cannot praise Steve and Richard and their team enough. All of the team, including plasterer and electrician, were friendly and courteous, they keep you informed throughout the whole process and leave the place spotless when they have finished. I have no hesitation in 100% recommending Ensign, with the whole process of replacing my conservatory roof, running smoothly from start to finish and completing on schedule. My only other recommendation - plenty of coffee and biscuits for the workforce, even though they don’t actually stop for breaks!!

I was very impressed with the professionalism of Ensign from start to finish. The quote was competitive with other companies in the area. The job was booked in 8 weeks time and the work was done on that date. Richard and Team were excellent, they were considerate of the pets I had at home and to minimise mess in the house. They worked solidly for a long day to complete 95% of the work in just one day. The electrician was so helpful and did additional work in the house which had been agreed in advance. I am very pleased with the overall result, just awaiting a heavy downpour to check how quiet the new roof is. I would definitely recommend Ensign to anyone looking for a conservatory roof replacement.

(I agreed to amend my review posted 06/09/23 following resolution of issues by Ensign) We had an old conservatory which was pretty unusable throughout the year. We found Ensign on Which? TT and asked for a quote. Steve was great in the initial meeting, giving some good ideas and a sensible proposal. We were to have the roof replaced with a warm roof, an insulated fake wall and new triple glazing. I'd had concerns about foundations but such worries were dismissed. The final product has been brilliant. Looks great aesthetically. Much more practical and in use year round. Its really improved our home. The issue we had was that LABC wouldn't sign off the works because of concerns over the foundations. Ensign disappeared for long periods at a time with little contact or support. They didn't tell us about the LABC issue for six months at the point I chased LABC themselves. Then did nothing further for another six months or so until I got Which? involved. Eventually they did resolve it, getting engineers calculations and sign off from LABC. Its a shame, the final product has been excellent and in that regard I'd highly rate them. But the customer service in resolving this issue afterwards was really disappointing and caused great frustration over a period of nearly 18 months. If they had been more proactive in resolving it and supporting us I'd have given 5 stars throughout.

After many quotes we decided to use Ensign after a visit from Steve who made us feel we had found the right company. There was no hard sell and from start to finish the installation and care was second to none. The workmen installed a solid roof replacing the cold plastic existing roof. We also had a big window installed and a large section of brickwork removed. The quality of work and finish was excellent, workers tided up every day and left their tools stacked neatly to one side ready for the next day. The electricians, plasterer and other trades turned up on time and made the the installation run very smoothly and on time. The finish of pointing, lead work, drainage, plastering, electrics etc all was faultless. I have waited to go through a winter before reviewing to get a good feel for the performance of the new roof and I must the say its kept the heat in really well. I'm blown away as to how effective the new roof is. The outside appearance is brilliant and ties in with the existing tiles nicely. Overall this company is a must for a roof replacement, not only is the quality brilliant it was the best on price compared to the national companies and other local firms. I'm so glad I choose this firm to carry out the installation and Steve was true to his word and delivered a brilliant return for our outlay and have made us very happy by transforming our home. I'd recommend this gem of a company to anyone thinking a new roof or any other service they provide.

In 30 years of being a homeowner, I have never used a more efficient, diligent and reliable company. The communication was first class from quoting to job completion. The fitters, plasterer and electrician used were punctual, polite, efficient and tidy. Having seen a finished roof from Ensign elsewhere, I was happy to pay the nominal amount that was the difference between the cheapest quote and theirs and I am glad I did. If you are considering a conservatory roof replacement, save yourself the stress and use Ensign.

I have used Ensign twice now and each time their service and efficiency has been top draw. The product is high quality and provides best value for money. I would highly recommend this firm to anyone thinking of replacing their conservatory roof and windows.

Ensign replaced the conservatory roof with new timber-framed warm roof. Initial contact with the company was satisfactory and I did not feel pressurised to go ahead. Work commenced ahead of schedule and was completed in 3 days with the site left reasonably tidy and all rubbish and old roof materials removed. Overall, very satisfied with end result and would be happy to recommend the company to others. Difficult to comment on value for money. It seemed to me quite expensive compared to how much I paid in 2018 for re-roofing the whole house (sixty four percent of cost compared to twenty percent of roof area). However, it seems to be the going rate for this type of work and I was prepared to pay to have a more habitable room.