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Trusted Traders

Essex Heating Services

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4.9

82 Reviews

Organisations and Awards

Apr 2019

About

Essex Heating Services is a family run Gas Heating and Plumbing Company that has operated for a number of years, providing quality services to the Domestic and Commercial community within the Essex region.
We are a Gas Safe Registered Company and can be found in the Yellow Pages and Thompsons Local Business Directories within the GAS SAFE Registered Advertisement.

As a local company we can respond very quickly to our customer’s requirements whether that is for a complete Central Heating Installation or a Leaky Tap. In all instances we provide a friendly, professional cost effective service and use manufacturer’s parts.
Our range of heating services include:
Full Design Installation and Repair for Central Heating
Full Design Installation and Repair for Bathrooms
Boiler Repair and Maintenance to all Types of Gas Boilers
Power Flushing and Chemical Cleaning
Gas Services for – Cookers, Gas Fires, Water Heaters, Warm Air Units & Tumble Dryers
All Plumbing work undertaken
Solar System Design and Install

What we do

  • Gas installers

  • Plumbers

    • Emergency plumbing services
  • Boiler, central heating and gas engineers

    • Radiators and central heating
    • Boiler repair
    • Boiler servicing
    • Boiler installation
    • Gas safety testing and inspection
  • More Services

    • solar
    • discount for oaps
    • power flushing

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.9
82 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Good work - but disappointed with charges raised and advice given
Customer Service
Quality
Value
I have used Essex Heating on 2 previous occasions and provided good reviews despite querying my last invoice which was not itemised - small reduction after itemised invoice provided. On this occasion I called them out because my heating didn't work - I suspected the 3 way valve actuator was not working (I could operate it manually). The plumber called "Carl" arrived and agreed that this was most likely problem and that he had one in his van. On examining the part however it was apparent that the spare part he had was faulty. He said he would go to the local supplier for a replacement and would be gone 10 minutes. 30 minutes later he returned with a spare, fitted it and checked the problem was now fixed. From arrival to departure the plumber was with me for 1h15 minutes. The disappointment was that I was charged £225 + VAT which was broken down as £130 labour (no hourly rate mentioned) and £95 for a 3 way valve. I questioned this. Based on my previous work, the hourly rate is £65 (fair enough) so I was charged for 2 hours work for a 1H15 job (of which 30 minutes was time to get a replacement for a faulty part. I was charged £95 for a 3 way valve when what was supplied was only an actuator (widely available for under £50) . When I questioned this, I was sent a revised invoice £185 (plus vat) with all itemisation removed. No explanation provided. A fair price would be 1 hours labour (£65) + £50 for the part- total £115. I fear this company is slipping into poor practices.
Customer in Essex Posted on 28/03/2020 , work completed 19/03/2020
The trader replied (on 08/04/2020)
We take all complaints seriously and always try to learn and improve our systems and procedures. We are sorry on this occasion that this customer was not satisfied. In the calculations that he has provided he has not taken into account of any travel time or waiting time at the merchants to get served. The actuator head that is mentioned was not available at that time as a separate part and we had to purchase the complete three port valve that was in fact £95. The cost of the separate valve was £65 plus vat. The cost of the repair was £146.06 plus Vat.
Boiler Service for a fair price by a friendly and professional engineer
Customer Service
Quality
Value
My boiler was serviced today. Carl the engineer turned up promptly. He was polite and friendly giving a great first impression. He did a very thorough job, no corners cut. I have booked a return visit for some other work - I feel that I can trust this company.
Customer in Essex Posted on 27/09/2019 , work completed 27/09/2019
Boiler Servicing
Customer Service
Quality
Value
Servicing of Combi boiler carried out promptly & efficiently.
Which? Trusted Traders Consumer Posted on 27/09/2019 , work completed 27/09/2019
Professional
Customer Service
Quality
Value
Prompt, professional, approachable and all mess cleared. Definitely will be using them again.
Barbara, Essex Posted on 27/09/2019 , work completed 27/09/2019
Caravan boiler service
Customer Service
Quality
Value
Excellent service, professional, friendly engineers, great value, very thorough, clean and tidy.
Nick, Essex Posted on 20/09/2019 , work completed 20/09/2019
Both prompt and professional.
Customer Service
Quality
Value
Turned up promptly and repaired fault promptly. All tested and working correctly great.
Terry, Essex Posted on 24/07/2019 , work completed 24/07/2019
Great work
Customer Service
Quality
Value
Have been using for many years for Gas Servicing and Water tank cleaning. Always provide a professional and friendly service.
Customer in Hertfordshire Posted on 19/07/2019 , work completed 19/07/2019
Brilliant service
Customer Service
Quality
Value
Excellent work carried out by brilliant engineers Ian, Carl & Taylor, not forgetting Paul in the office who kept us informed every step of the way.
Customer in Essex Posted on 18/07/2019 , work completed 08/07/2019
Very good
Customer Service
Quality
Value
Clean, tidy and did an excellent replacement of my shower. Would highly recommend. Two nice engineers a pleasure to have in my house.
Customer in Essex Posted on 11/07/2019 , work completed 05/07/2019
All I could wish for
Customer Service
Quality
Value
I chose Essex Heating Services to install my new boiler in 2016 and they have serviced it ever since - with 1 day notice in this case. They have always been warm, friendly and efficient, and have always given every indication of expert knowledge in the central heating system. Charges have been fair and are quoted in advance (service £78 including VAT.) This is an organisation I would trust in a crisis.
Customer in Essex Posted on 18/06/2019 , work completed 18/06/2019