Essex Heating Services

I have used Essex Heating on 2 previous occasions and provided good reviews despite querying my last invoice which was not itemised - small reduction after itemised invoice provided. On this occasion I called them out because my heating didn't work - I suspected the 3 way valve actuator was not working (I could operate it manually). The plumber called "Carl" arrived and agreed that this was most likely problem and that he had one in his van. On examining the part however it was apparent that the spare part he had was faulty. He said he would go to the local supplier for a replacement and would be gone 10 minutes. 30 minutes later he returned with a spare, fitted it and checked the problem was now fixed. From arrival to departure the plumber was with me for 1h15 minutes. The disappointment was that I was charged £225 + VAT which was broken down as £130 labour (no hourly rate mentioned) and £95 for a 3 way valve. I questioned this. Based on my previous work, the hourly rate is £65 (fair enough) so I was charged for 2 hours work for a 1H15 job (of which 30 minutes was time to get a replacement for a faulty part. I was charged £95 for a 3 way valve when what was supplied was only an actuator (widely available for under £50) . When I questioned this, I was sent a revised invoice £185 (plus vat) with all itemisation removed. No explanation provided. A fair price would be 1 hours labour (£65) + £50 for the part- total £115. I fear this company is slipping into poor practices.

Have been using for many years for Gas Servicing and Water tank cleaning. Always provide a professional and friendly service.

I was completely satisfied with the work carried out - the cleaning and servicing of my Warm Air Heating System. The work was undertaken and expedited in a very professional and timely manner. I would have no hesitation in recommending the Company to, for example, friends and family members.

Had a boiler fitted by a big boiler company few years back had a leake appear tried dealing with them but not very helpful and just wanted me to take out a service plan first. Found Essex heating services online from there previous reviews got back to me quickly and said something they could help with was clear from first email what would happen and transparent with the cost. Engineer came when said they would Taylor was friendly and efficient found the fault made safe and tried to get the part as soon as them came back and completed the job and serviced the boiler all at a reasonable cost will be using again and recommending highly.

Taylor again serviced our old Baxi back boiler a good few years older than him😄. A very knowledgeable, polite and respectful young man. Highly recommended.

You pay for what you get... I've used them for about 7 years, i think. They turn up are quick efficient and polite. Not the cheapest, but hey do you really want a cheap company fixing a gas boiler? I use them on a rental flat too. This time a younger guy turned up and he was spot on. So they can train and retain staff. js