Essex Heating Services

I have used Essex Heating on 2 previous occasions and provided good reviews despite querying my last invoice which was not itemised - small reduction after itemised invoice provided. On this occasion I called them out because my heating didn't work - I suspected the 3 way valve actuator was not working (I could operate it manually). The plumber called "Carl" arrived and agreed that this was most likely problem and that he had one in his van. On examining the part however it was apparent that the spare part he had was faulty. He said he would go to the local supplier for a replacement and would be gone 10 minutes. 30 minutes later he returned with a spare, fitted it and checked the problem was now fixed. From arrival to departure the plumber was with me for 1h15 minutes. The disappointment was that I was charged £225 + VAT which was broken down as £130 labour (no hourly rate mentioned) and £95 for a 3 way valve. I questioned this. Based on my previous work, the hourly rate is £65 (fair enough) so I was charged for 2 hours work for a 1H15 job (of which 30 minutes was time to get a replacement for a faulty part. I was charged £95 for a 3 way valve when what was supplied was only an actuator (widely available for under £50) . When I questioned this, I was sent a revised invoice £185 (plus vat) with all itemisation removed. No explanation provided. A fair price would be 1 hours labour (£65) + £50 for the part- total £115. I fear this company is slipping into poor practices.

Have been using for many years for Gas Servicing and Water tank cleaning. Always provide a professional and friendly service.

I was completely satisfied with the work carried out - the cleaning and servicing of my Warm Air Heating System. The work was undertaken and expedited in a very professional and timely manner. I would have no hesitation in recommending the Company to, for example, friends and family members.

Had a boiler fitted by a big boiler company few years back had a leake appear tried dealing with them but not very helpful and just wanted me to take out a service plan first. Found Essex heating services online from there previous reviews got back to me quickly and said something they could help with was clear from first email what would happen and transparent with the cost. Engineer came when said they would Taylor was friendly and efficient found the fault made safe and tried to get the part as soon as them came back and completed the job and serviced the boiler all at a reasonable cost will be using again and recommending highly.

Taylor again serviced our old Baxi back boiler a good few years older than him😄. A very knowledgeable, polite and respectful young man. Highly recommended.

You pay for what you get... I've used them for about 7 years, i think. They turn up are quick efficient and polite. Not the cheapest, but hey do you really want a cheap company fixing a gas boiler? I use them on a rental flat too. This time a younger guy turned up and he was spot on. So they can train and retain staff. js

My planned appointment with Essex Heating Services for replacing a new kitchen pipes was carried out on time as arranged. During this visit I found the Technician(Carlos) to be friendly and considerate in keeping the area protected from spillage and making sure everything was working properly before leaving. I am very satisfy with the work carried as I have been using this family run business for over 5 years for the annual servicing of my boiler. I have always found the Technicians to be very friendly, helpful (especially Taylor and Carlos), honest when explaining the problem. I can certainly say yes without any reservation I would definitely recommend this company.

Great company, good work very diligent, nice guy who came, didn’t rush , took his time to make sure everything was working properly.

Gas warm air unit and hot water system serviced. Punctual, efficient and friendly service, and helpful advice provided.

Annual boiler service. The day and time agreed was kept. Great communication before and afterwards. Engineer was very knowledgeable, courteous and friendly.

For the 3rd year running had my boiler serviced by Taylor of Essex Heating Services. As before, Taylor was polite, professional and efficient. Would heartily recommend them to anyone in the area

Very efficient company job sorted out on my boiler fault and completed on one day would recommend them to my friends and family

The communication from the outset was excellent and continued right through to the completion of the whole process. Both our Warm Air Boiler and our Hot Water gas boiler were checked and serviced. Taylor who did the work was absolutely thorough, explained everything in understandable, simple language and used photos to show us what had been done. He answered all our questions and was extremely polite and helpful. A real pleasure to have him working in our house. We are now very happy and confident in the expected performance from our boilers for the next year. Communication from Paul in the office has also been excellent, letting us know at each stage of the process exactly what to expect. We thoroughly recommend them and will be using them again ourselves, and consider we have received good value for money.

Arrived at agreed time. Taylor carried out full boiler service and also investigated issue with fault code and radiator not heating. Issues resolved . Will use again

Taylor was very helpful, he explained what he planned to complete and kept us updated as the work progressed. He also ensured the area was clean before he left. Great service.

The rads in our bathroom and en-suite we're coming on randomly and also staying on, even if we turned the hot water off. Taylor did a comprehensive fault-find analysis to solve the problem. He has worked at our home before and is a very respectful an tidy worker. Can highly recommend