ESTU Limited

We contracted Estu to replace a bathroom upstairs and a shower room downstairs. Part of the work was the replacement of doors to an airing cupboard upstairs. The plumbing, fitting and tiling work was carried out to a good standard and to plan. The Airing cupboard doors, both fitting and manufacture however were not. The work standard was poor. Fitting in particular poorly executed and outstanding problems have not been resolved. The doors were initially fitted upside down, they do not match the existing doors and casing (which was agreed that they would), and they do not close, fittings were mispositioned and had to be moved, and subsequently they have warped to resemble what you might expect to find if demonstrating a worse possible outcome. We paid the bill being assured that it would all be resolved and sorted to our satisfaction. But to date no effort has been made by ESTU to put things right. We have complained, writing on 4 separate occasions over 3 months, they always say that somebody will call and put it right but nobody ever does. Another review I read states that once they have your money they forget all about you and I have found this to be true. Don't pay until completely satisfied, or better still engage a different firm.

Pros: Thanks to the excellent workmanship of the plumber/fitter Chris, we have a lovely bathroom. Cons: Thanks to mistakes by the office staff, the installation was very stressful. The start date, communicated verbally and in writing, was put back by a week with NO notification. We were told that our job had always been this new date and it was ‘an unexplained mystery’ as to why we had been told earlier. To add insult to injury, the final invoice still had the original start date on it. VAT was charged twice and a discount for using Topp’s tiles was missing so we were overcharged on the initial deposit. This was only deducted from the payment at the start of the job so they had more of our money upfront. The first shower tray installed was the wrong one. The second shower tray delivered was also the wrong one. The correct shower tray arrived but the waste hole was in a different place so another hole had to be cut into the floorboards. The shower boards delivered were the wrong colour. We were told these belonged to another customer however our final invoice still had the wrong colour shower boards on it. A complete box of tiles were unused and returned. The final invoice did not have this deducted so we had to chase them again. Be prepared to check, double check and chase everything. If we hadn’t picked up these issues we dread to think how much additional time and work would have been required to rectify the installation and we would have been overcharged.

We have recently had our kitchen installed by Estu as part of an extension to our house. I can thoroughly recommend them, we have had great service and help with the whole process, from design to installation. They are very flexible and work hard throughout to ensure everything goes as smoothly as possible. The installation team were great and went above and beyond to accommodate some very late requests! Overall we are very happy with the kitchen and are enjoying using it. Thank you to Rebecca and the team at Estu.

We used Estu to complete our bathroom renovation following a smaller project that they did for us in our living room. The service was amazing from start to finish. Sophia understood what we were trying to achieve and the drawings accurately reflected this. Chris, the plumber who oversaw the project from start to finish was a good communicator and produced the finished bathroom to a very high standard. Very clean and tidy from start to finish. Would be happy to recommend.

Brilliant service from start to finish from Etsu, Sophia in the office was great, she showed us different options on the design and was very knowledgeable about the products. Joanny did all of the installation apart from the electrics, he was brilliant very professional and considerate he kept us informed daily on his progress as to what he would be doing each day. He was very clean and tidy I would highly recommend Etsu the job was completed on time and ready for Christmas. A very big thank you to Jonny and Sophia

The service provided by Etsu has been fantastic. They quoted quickly and were happy to make the changes that I wanted. It was really useful having digital rendering so I could see what it would look like. The job was completed on time and they took pride in their work. Brilliant job and really happy we chose Etsu and would definitely recommend.

Having decided to replace our kitchen we were recommended to speak to Estu. What an excellent recommendation that turned out to be! The initial design was provided very quickly for our consideration and we were given time enough to change and tweak - with plenty of good advice and guidance available regarding all aspects of the kitchen. With the order placed and timescales agreed, work started promptly with the removal of the existing kitchen. Floors were redone, walls built/replastered, new electrics run in and then the new kitchen installed. All of the Estu staff - the builders, the installers, the electricians and the office staff - were without exception courteous and attentive with any minor problem being noted and actioned without further ado. This was probably the last time we will refurbish a kitchen and as such we wanted it done to our chosen specification - and done to a high standard. Whilst not the cheapest option, the premium was worth paying for the subsequent service and finished kitchen. All in all, we would thoroughly recommend Estu to anyone who is looking for great service and advice and for a high quality product, installation and finish.

ESTU have just completed the installation of our new kitchen. From the initial enquiry to contract completion they provided an excellent and professional service. Sophia guided and supported us throughout the whole process. Detailed plans were produced, discussed, and agreed in a timely manner. We also received advice on different types of units, worktops, and flooring options. Appliances were supplied through ESTU and delivered to site. Once we agreed the final plans, price and start date, ESTU took over the management and installation of our Kitchen. The quality of workmanship was first class. We would recommend ESTU and would not hesitate to use again.

From start to finish the service from everyone involved at Estu was exceptional. Knowing we needed a new bathroom (due to age of the previous bathroom) and considering having the cloakroom replaced but looking for ideas, Sophia in the showroom was fantastic at being the guide through the whole process from start to finish. This meant having both pieces of work completed at the same time. All professionals who came to work in the house over the period were knowledgeable, friendly, funny, trustworthy and clean and tidy. Work was completed on time and everyone and everything arrived when it was due to. The finished results are a total transformation of both rooms and look amazing. So, so pleased we chose Estu.

We have just bought and moved into a new build house, which did not have any fitted bedroom furniture. We needed 2 bedrooms, an home office and a cloakroom. My son had used ESTU for his new kitchen and they had done a really good job, so we approached them. We visited their office, where Rebecca and Sophia were very helpful. We got a (competitive) quote and placed our order. The work was carried out by Stuart to an extremely high standard, no mess, no hassles for us. The finished product surpasses our wildest dreams and we are delighted with it. Would absolutely recommend.

This is the first time we have used Estu when we needed our wet room converting into a shower room, it was a superb experience from start to finish, they also changed a WC for us and the bathroom sink tap, it was a professional service from all at the Estu team with all their hard work and attention to detail, it was very much appreciated. We are extremely happy with the service and work provided and we wouldn’t hesitate to use them again and cannot recommend them highly enough. A special thank you to Sophia and Johnnie.