Exclusive Plumbing and Heating Ltd

Ilie & his assistant first attended on 12/7/2023 to replace a faulty immersion heater in the hot water cylinder. On inspection he found it was a faulty temperature setting thermostat. Due to the age of the copper cylinder & corrosion he advised against replacing the immersion heater as he was concerned not to damage the cylinder. So he replaced the thermostats adjuster & safety cut-out device, to avoid me having to have the expense of a new cylinder. But warned me that if it cuts out again then a new cylinder would be needed. He took the time to explain fully the benefits of eventually replacing the copper cylinder with a more up-to-date energy efficient stainless steel version. In September the immersion heater failed again, so contacted Ilie requesting a quote for a new stainless steel cylinder, which was received, the cylinder ordered & fitted within a week. The installation of the Telford Tempest 150 ltr cylinder was completed within 8.5 hours, with the minimum of disruption & absolutely no mess left behind. Having experienced poor service from various plumbers in the past, I was apprehensive of using yet another company, but I need not have worried as everything was done stress free & at a reasonable cost. I would definitely recommend this Company & use them again for their friendly efficient service & willingness to explain the various options available.

Got a quote from Ilie at Exclusive Plumbing and Heating Ltd and it was not only much better value than another quote I had, but the job was well explained. The work entailed replacing our existing central heating boiler, which required moving pipes around, removing an old radiator and fitting a towel rail. Ilie communicates well by text and email. Ilie started the job off, then John completed the work. He was careful with my carpets, immediately covering the stairs and hall and tidied after work each day. The Worcester boiler is so much better than our old one and is quieter too. It was also reassuring when I mentioned the work to a friend, who has a property business and has used Ilie for many years. I am very pleased with the boiler, the way the work was carried out and the customer service. Will be using this company for any future work for definite.

I recently had a boiler replacement, and I was impressed with the service received from Ilie and his colleague. From start to finish, the entire process was seamless and efficient, making it one of the best home improvement experiences I've ever had. First and foremost, the customer service was exceptional. From the moment I contacted them for a quote to the completion of the installation, their team exhibited professionalism and a genuine commitment to customer satisfaction. They promptly scheduled an appointment for a thorough assessment of my heating system and provided a detailed, transparent estimate with no hidden costs or surprises. The installation team arrived on time, and their expertise was evident from the beginning. They meticulously removed the old boiler and skilfully installed the new one. I was particularly impressed with their attention to safety protocols and the cleanliness of their work. They also had to do quite a significant amount of pipework re-routing and this was done as quickly and efficiently as possible, always involving me and explaining options. They took the time to explain the characteristics of the new boiler, its features, energy efficiency benefits, and provided valuable tips on how to maximize its performance. This level of customer education truly sets them apart. I wholeheartedly recommend this company for anyone in need of a boiler repair or replacement. They've earned a loyal customer in me.

My 17 years old leaking boiler had to be changed. Everything has done within 3 days. He answered to my first call immediately. Next day he was already at my house to look the issue. He is a very friendly and approachable guy. He told my options. We agreed to get a new boiler. Every step of this work has been explained. One day later he installed the chosen boiler. New boiler functions and setup has been explained. I am very pleased with the outcome. All I can say he was very correct, worked fast and clean. I would call him again. I recommend to everyone.

We first used Exclusive Plumbing & Heating when we had our house extended some years ago. This involved moving the boiler into the extension and adding lots of extra pipework throughout the house and loft. They did this task very well and since then we have used them for all our plumbing and heating tasks. They have always been reliable and done an excellent job.

I initially called Exclusive Plumbing and Heating to arrange my annual boiler service. Ilie was professional and explained the process of the service. He correctly located the source of an internal leak which previous engineers had misdiagnosed and said had been rectified. This obviously wasn’t the case as it was evident that the leak had been there for a considerable time. The boiler was deemed unsafe but Ilie assured me that it would be repaired that day. He spent a considerable time sourcing the appropriate part and I was left with a working boiler. Thank you Exclusive Plumbing and Heating

We'd just bought a new home and found that a macerator toilet didn't work and the ten year old boiler was leaking (neither of which were spotted by our surveys). llie was able to come round the next day. He fitted a new macerator within a couple of days and analysed the boiler problem and offered a repair (about five hundred pounds) or a new boiler. We choose the latter. We knew the prices exactly, in advance; throughout, he and his staff were polite, considerate and informative and the work was done on time and the site left clean and tidy. We were really happy and would strongly recommend this company.

ILIE completed a boiler service on my Worcester Bosch combi. He was respectful and wore shoe covers. He was slightly late however he made up for this. He cleaned the condensate pipe and also the Magnaclean filter. No one has cleaned the condensate pipe before. Additionally was good to converse with and we spoke about various topics. He seemed like a nice and honest individual who likes to do right by his customer. He fitted two clips to two erroneously fitted pipes. He capped another pipe by inserting a rubber bung. He noticed the boiler cupboard wasn't vented so he advised on fitting a few soffit vents which l did. He also made a cutout for the gas supply isolation to be readily accessible. He completed these extra little jobs, not for pecuniary advantage, but for customer satisfaction. I highly recommend this diligent individual. Thanks

Our boiler needed replacing as it had failed completely. We had the tank in the airing cupboard removed, the old boiler removed and the tank in the loft drained. I had a new combi boiler fitted. They worked very hard and kept the work as tidy as possible. They were always considerate and Ilie explained everything that he planned to do and broke down the costing. It was an emergency for us and they worked hard.