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Endorsed by Which? Trusted Traders

F Smith & Son (Croydon) Ltd

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4.9

71 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 09:00–13:00
  • Sunday - Closed

About

F. Smith & Son is a family run removal company that has been operating in South London since 1930.

We offer a personal and professional service within all sectors of the removal industry, with all our staff undergoing extensive training and CRB checks to give peace of mind that your goods are in safe hands. Every move no matter how large or small will have a foreman assigned, to sucessfully guide your move from beginning to end.

We offer a full range of Domestic and Commercial relocations within the UK and Worldwide.

Visit our website today for full details of all services offered.

www.fsmithandson.co.uk

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • packing
    • materials
    • commercial services
    • crates

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
71 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Got the job done!
Customer Service
Quality
Value
F Smith & Son (Croydon) Ltd were able to help me with a short distance move with little notice. The quote was sent over quickly after submitting video/photos. Price was reasonable and extras like boxes, tape, insurance were clearly detailed and available as a choice (not required). Boxes for hanging items were included in the quote. On the move day, they arrived promptly, verified all items to move and quickly but carefully loaded everything. After a lunch break, the unloading began. We have heavy, American-sized furniture and while challenging at times to fit through awkward doorways, they didn't give up. Nothing broken/damaged in the move including glass hutch and solid wood table. Would highly recommend and use this F Smith & Son again to move.
Customer in Greater London Posted on 26/07/2021 , work completed 09/07/2021
Excellent, professional could not be more pleased
Customer Service
Quality
Value
I carefully reviewed different removal companies and chose this one because I was really impressed with the professionalism from the start. They had answers to every question, knew how to package quite tricky things and on the days of packing/unpacking were really excellent. Coupled with this the Director involved himself as well which meant the service felt very personalised. Great professional and friendly staff, with great humour too which always helps :-)
Customer in West Sussex Posted on 10/07/2021 , work completed 01/07/2021
Removal services
Customer Service
Quality
Value
Very happy with the level of service provided. Movers turned up when they said they would, they were careful, polite and efficient and also accommodated one or two small extra requests. Would recommend. Customer service also very good.
Customer in Greater London Posted on 18/06/2021 , work completed 15/06/2021
Great experience
Customer Service
Quality
Value
Brilliant company. Fairly priced and the team worked really hard in very hot conditions on the day of my move. They were quick, efficient and no damage caused. Highly recommended.
Heather in Greater London Posted on 10/06/2021 , work completed 07/06/2021
Great work
Customer Service
Quality
Value
Really great service at short notice. Packing was super efficient and for everything to the new place in one piece.
Customer in Greater London Posted on 07/06/2021 , work completed 04/06/2021
Efficient service
Customer Service
Quality
Value
I used F Smith & Son to move a piano from one room to another in my house. Whilst this was a small job for the company nevertheless the whole process was dealt with in a very professional manner. The quote was reasonable and on the day I was promised a phone call giving me warning of the crew's arrival which I received. The crew arrived and efficiently and quickly moved the piano - no fuss, no mess and no damage. I have used this company before and following my recent experience would definitely use again.
Jane in Greater London Posted on 21/05/2021 , work completed 17/05/2021
Professional and Courteous
Customer Service
Quality
Value
From my first enquiry to the last of my items being safely delivered to my new home, the whole team were absolutely fantastic. Aiden and John were brilliant on moving day and despite issues with confirming dates on my part they were quickly able to adapt to my solicitor schedule- thoroughly recommend this family firm.
Caroline in East Sussex Posted on 17/05/2021 , work completed 14/05/2021
Exemplary work and attitude
Customer Service
Quality
Value
From the outset everyone has been extremely helpful and gone that extra mile to help despite huge problems on completion day. Great movers who were friendly, patient and professional Would definitely use them again.
Jane in Kent Posted on 18/03/2021 , work completed 17/03/2021
THANK YOU
Customer Service
Quality
Value
I would recommend this company to anyone. From my first call enquiring about getting a quote, to the moment the last lorry left my new house I had nothing but amazing service. Thank you F Smith & Son.
Very Satisfied Customer in Essex Posted on 18/03/2021 , work completed 13/03/2021
Moving
Customer Service
Quality
Value
The removal men were very professional, quick & efficient. They were courteous at all times & extremely helpful
Customer in Kent Posted on 26/11/2020 , work completed 03/09/2020
Efficient and careful
Customer Service
Quality
Value
Had a great experience from start to finish with Smiths. Quote was thorough and answered all my questions. The office were very responsive and helpful when my dates changed, keeping me up to date with their availability. We paid for a packing service and Connor arrived a couple of days before the move to do this. He was certainly more speedy than we would ever have been- would highly recommend, and it was certainly beneficial to have most of our goods bar the large furniture pre-loaded in advance of moving. Our move day went very smoothly, despite being the hottest day of the year. The team loaded and unloaded everything carefully and we had no breakages at all- I was pleasantly surprised that the had unloaded everything before 3.30pm. Would highly recommend, both in terms of quality of service and on competitiveness of quote.
Customer in Kent Posted on 26/08/2020 , work completed 07/08/2020
Fantastic job - would definitely recommend
Customer Service
Quality
Value
A brilliant job from start to finish. From the initial video survey with Steve and the helpfulness of Lorraine in the office to the unloading at our new place in Preston, we enjoyed a thoroughly professional and friendly service throughout. Ian and Barry, packing on day one in London, and Ian and Richard unloading on day two were thoughtful, good humoured and approachable, and kept us informed of how the job was panning out. Everything was well packed using the proper protective covers where necessary and each box labelled clearly. Cannot speak highly enough of the service and would recommend this firm to anyone.
Customer in Greater London Posted on 17/08/2020 , work completed 11/07/2020
Great friendly quick service
Customer Service
Quality
Value
Really happy - we paid extra to get them to pack for us which was the dream. Meant we could focus on moving our new baby and 2 cats. It was all done quickly with zero breakages. Not the cheapest quote we got but definitely the most professional. Glad we went with them.
Customer in Greater London Posted on 10/08/2020 , work completed 06/07/2020
Exceptional
Customer Service
Quality
Value
We recently moved and requested the move in two parts. We initially moved all boxes and crates followed by all furniture. Throughout the whole process the level of service was exceptional. The team we had were respectful of current social distancing and handled our belongings with great care. All items were placed exactly where we asked. Our moves were totally stress free as a result of all of this. We could not fault them on anything from start to finish.
Customer in Greater London Posted on 10/07/2020 , work completed 06/07/2020
Excellent removal company
Customer Service
Quality
Value
We used F Smith and Son to pack and move for us. We have 2 young children and the packing service was invaluable for us. It meant we could live normally right up until the day before the move. We also moved during lockdown and they wore masks, kept a social distance and as we couldn’t go out while they packed (it was raining), they were so considerate to this too. The day of moving went so smoothly and they made it totally stress free. Would highly recommend.
Customer in Greater London Posted on 06/07/2020 , work completed 19/06/2020
Professional, friendly and reasonable price.
Customer Service
Quality
Value
All the movers working for F Smith took great care moving our possessions. They were efficient and made our moving day a pleasure. Would highly recommend them. Great service.
Customer in Surrey Posted on 29/06/2020 , work completed 25/06/2020
Professional movers: efficient and careful
Customer Service
Quality
Value
I was impressed with F Smith & Son before the move day even began. The virtual 'pricing up' was organised quickly and reassured me I was dealing with a company who valued customer service. Ian and Connor provided excellent service helping me move furniture and fittings during a house move. The dimensions of the furniture and the parking availability weren't the best, but all work was completed effectively and with a smile. I was particularly pleased with the service when we arrived at the new property; care was taken with my items and they were all placed in the correct rooms as specified. Furniture which had been taken apart was back together correctly, almost in the blink of an eye! Thanks very much - highly recommended.
Customer in Greater London Posted on 27/05/2020 , work completed 26/05/2020
Couldn't be happier
Customer Service
Quality
Value
I got quote from 3 companies and was so surprised when this one came in cheapest, as they were by far the most professional and organised - they had thought of so many things that hadn't even crossed my mind. the 2 days of packing and moving were positively enjoyable. The team that came were jolly, polite and very efficient. They were also really considerate, asking about where I might want stuff or if I wanted something left out for the car etc. Thank you so much!
Customer in Surrey Posted on 19/03/2020 , work completed 12/03/2020
Very, very, very highly recommended
Customer Service
Quality
Value
Moving is one of the most stressful things in life. F.Smith & Son helped enormously. They took care of everything - and I mean that literally. Ian put us at ease, kept us informed and did a great job.
Customer in Merseyside Posted on 25/02/2020 , work completed 14/02/2020
Very well executed flat to house move
Customer Service
Quality
Value
Selected them to move us from a two bedroom flat to a 3 bedroom house. One person packed up most of our entire flat up in one day, working very hard whilst still wrapping and packing it very safely and two moved us the next day. Boxes were well labelled so we could find stuff after we arrived. Portable wardrobes for hanging clothes. Original estimate was well done and explained. Cheapest part of the move(!) and well worth it.
Customer in Greater London Posted on 19/02/2020 , work completed 14/02/2020
Fantastic service
Customer Service
Quality
Value
I used F smith for my move from Surrey to Lancashire - the journey up was terrible with snow and sleet and the delivered and unpacked as planned. Both the guys were friendly and protected both homes whilst taking things in and out. NOTHING was broken at all and the guys were polite and funny. I would highly recommend
Customer in Lancashire Posted on 14/02/2020 , work completed 10/02/2020
House removal to 2-bed flat on 6th floor building
Customer Service
Quality
Value
F Smith & Son did a great job. All went smoothly from start to finish. Upfront visit to give quotation was very professional and friendly. Quick response on my initial phone call. Actual removal went without a hitch, 4 friendly and professional staff arrived, nothing was a problem, the bad weather, the dog, the 6th floor flat to move me into. There was a lift but one item had to be carried on the stairs! This is a firm I can warmly recommend, their experienced staff has seen it all before and do a great job with a smile and understanding. Not a single item was damaged or even scratched.
Customer in Greater London Posted on 28/01/2020 , work completed 15/01/2020
Moving
Customer Service
Quality
Value
First all my dealings on the phone and through email with the company were first class . Then the team that moved us were brilliant they were professional friendly and helpful and neat and tidy. All went well,we had no complaints at all. Then we were contacted afterwards by the office to make sure all was okay,and all this was for a very reasonable price.
Customer in Lincolnshire Posted on 27/01/2020 , work completed 04/12/2019
A great removal company!
Customer Service
Quality
Value
I've used Smith & Son for my last 4 moves, and I honestly have nothing but praise for them. They are professional, courteous, and make your move as easy as possible for you at an extremely stressful time! From the initial survey, they offer a service that they have perfected over the years, regardless of any obstacles or challenges that may present themselves. I cannot recommend them enough, and will certainly use them again in the future.
Customer in Kent Posted on 27/01/2020 , work completed 15/01/2020
Great job!
Customer Service
Quality
Value
Having never used a removal company before, we decided to obtain 3 quotes. F J Smith was the first and from the word go I had decided this was the one! Steve came to give us a quote, he was extremely polite, courteous and very professional, explained the whole process and put our minds at rest. The quote was fair and competitive. All communications with the whole team before during and after the move were excellent and any queries resolved. Chris and Aiden came on the first day to pack, again very personable, professional, efficient and hard working. The day of the move could not have gone smoother, they arrived with 3 other members of the team to continue and finish packing and loading who were also great. On arrival at our new home, whilst waiting for us to arrive, socialised with the neighbours with tea and biscuits and then proceeded to unpack, put certain things where we needed them and left the boxes in the appropriate rooms. No damage done, our new carpets were protected, again all very polite, professional and hard working. They left us in our lovely new home, happy and contented. We would just like to say Chris managed the team and the whole move very well. We also appreciated the telephone call the following to check it had all gone to plan and by the way we found our box containing washing powder etc, as expected!! We have no hesitation in recommending F J Smith and Son for any further movers out there. Once again a very big thank you to you all.
Customer in West Sussex Posted on 24/01/2020 , work completed 08/01/2020
Packing and moving
Customer Service
Quality
Value
Chris and the team did an excellent job for us packing and moving us from Alexandra Road to Temple Road. The packing on the day before was super efficient and most of the packing and loading of the boxes and furniture completed in one day which we found impressive. The guys all turned up on time both days, early in fact on the first day, and again were efficient in moving the remainder of our belongs the morning of the move. They exceeded our expectations throughout by having us in the new house midday on the Thursday. This included stopping off at a storage lock up to pick up additional belongings. Throughout the process the guys were good humoured, professional and had a great attitude - nothing was too much trouble. I would have no hesitation in recommending F Smith and Son to others. I have experienced many moving companies over the years and they are the best in terms of service, value and efficiency.
Customer in Greater London Posted on 11/11/2019 , work completed 07/11/2019
Delivery of furniture
Customer Service
Quality
Value
I was very happy with the way this trader delivered my furniture and goods which had been in storage. The men were very pleasant, friendly and helpful. They put back together everything that needed to be and placed them where I indicated The work was completed quickly, efficiently and beyond my expectations.
Customer in Greater London Posted on 20/10/2019 , work completed 16/10/2019
Excellent, professional removal.
Customer Service
Quality
Value
We used F Smith & Sons for our removal and they were nothing but helpful and professional even to the last point when we were struggling to get access to the new home. Can’t recommend them highly enough, very please with the service.
Customer in Kent Posted on 18/10/2019 , work completed 17/10/2019
Excellent, Professional Service
Customer Service
Quality
Value
The service provided by Ian, Barry and Dylan meant that our house move was stress free (unlike other moves in the past). They arrived on time equipped with everything to ensure that both the property and our belongings (blankets for furniture, hanging rails, a few extra boxes) were protected throughout. Working with both care and speed, we were settled in our new property by mid afternoon. A really nice bunch of guys too who are professional movers with lots of experience. Thanks again to Ian for reassembling what is quite possibly the most awkward bed ever made. Highly recommended!
Customer in Greater London Posted on 20/09/2019 , work completed 19/09/2019
Fantastic company
Customer Service
Quality
Value
Can not recommend highly enough this brilliant company. From the moment they came to quote to the day our furniture came back from storage. The service has been first class. I can not fault them in any way.
Philip, Greater London Posted on 23/08/2019 , work completed 21/08/2019
A touch disappointed
Customer Service
Quality
Value
I used this company for a recent move. They were more expensive than other options but I was impressed with their representative who came over to provide the initial quote - specifically the level of attention and consideration they would employ. On the day the movers arrives promptly and were friendly and professional. I noticed that they were not employing everything I had been told they would - such as wrapping chest of drawers to keep drawers from opening - but trusted in their experience. After the move had been completed I noticed a few scratches here and there but, as I had forgotten to take pictures before the move, couldn't confirm it was as a result of the move. There was also a large crack in a window in my old property but again, I couldn't prove it was as a result of movers. The one thing I have contacted the company about is a missing plant. It went on the truck but never arrived at my new home. I have emailed several times and had only one response which was to question if it had actually been part of the move, when I confirmed it had I had no other response. It may seem a small thing but the plant had sentimental value and the fact the company has failed to even acknowledge my email let alone provide any form of apology is appalling. Would I recommend them? They were professional but I don't think they care as much about you as a customer and your belongings as they lead you to believe. For that reason, I would find it hard to use them again.
Customer in Greater London Posted on 23/08/2019 , work completed 05/08/2019
Moving made easy
Customer Service
Quality
Value
From the moment that I contacted F Smith & Son I felt in safe hands. I initially spoke with Steve who was friendly but, perhaps, more importantly, assured and professional. We were able to quickly schedule a time when he would visit and assess what would be required to move my furniture from my flat to my home. Very quickly thereafter I received a very competitive quote, which I was more than happy to accept. On the day of the move I was immediately put at ease by the knowledgeable team of three removers. The furniture was carefully taken out of the flat, down two flights of stairs, with the minimum of fuss. In no time all was packed up and we were ready to move. When we got to the house the team were extremely polite and helpful, taking each item to each particular room as requested. Part of the removal included the dismantling and reassembly of beds, which was done quickly and in a more than competent manner. The whole process was carried out in accordance with the agreed schedule for the sum quoted. What can often be an extremely stressful occasion was made pleasant and hassle free by all at F Smith & Son. Should the need arise, I will certainly be using F Smith & son again, and recommending them to all my friends.
Customer in Greater London Posted on 07/08/2019 , work completed 05/08/2019
Removals and storage
Customer Service
Quality
Value
I recently used F Smith & Son for our move from London to Bath. It is the second time they have moved us, and in between we’ve used their storage facilities. They are well priced, easy to communicate with and when it comes to the movers, they are brilliant - very considerate, hard working people.
Customer in Bath and North East Somerset Posted on 20/07/2019 , work completed 12/07/2019
Professional packing service & removal
Customer Service
Quality
Value
We would like to thank everyone at F Smith & Son for the personal service provided for our house move from 4th to 6th July. Special thanks to Lorraine for great customer service and to the packing and removal crews Ian, Barry, Adrian, Michael and Connor. The team provided a personal and friendly service as well as being completely professional at all times. Nothing was too much trouble and they liaised with us throughout the move, particularly on any logistical problems that arose with movement and placement of furniture and packing boxes. We would not hesitate to recommend F Smith & Son to others looking for a first class packing and removal service.
Customer Posted on 15/07/2019 , work completed 06/07/2019
Friendly and professional
Customer Service
Quality
Value
From the quote to removal day, F Smith and Son were professional, helpful, kind abd considerate. They talked us through each stage of the move and were very accommodating with any unforseen changes. We would not hesitate to use them again. Highly recommended.
Customer in Hertfordshire Posted on 10/07/2019 , work completed 05/07/2019
Superb company, everything went to smoothly
Customer Service
Quality
Value
I moved over 500 miles from England to a Scottish Island which took 3 days in total (loading, Tachograph driving restrictions, unloading) also involved a ferry crossing, I was on my own moving to somewhere I knew no one as you can imagine I was more than a little nervous but from the very start the staff at F.Smith & Son removal company put me at ease which is why I chose them the foreman (Ian) even came to the house at the weekend to introduce himself to put my mind at ease and to give me the opportunity to ask any questions I may have. I have to say with great pleasure absolutely nothing went wrong it could not have gone any smoother I had absolutely nothing to worry about they dealt with everything and with a very professional manner - I cannot recommend this company highly enough
Customer in Argyll and Bute Posted on 28/05/2019 , work completed 24/05/2019
Good Moving experience.
Customer Service
Quality
Value
The packing and removal to storage was efficient and the staff very pleasant. The return of my goods was also efficient and the staff very patient and helpful. I would recommend the Company to another person about to move.
Customer in West Sussex Posted on 10/05/2019 , work completed 09/05/2019
Highly recommended; great service
Customer Service
Quality
Value
Prompt and efficient service at all stages of the move. On the day the movers were friendly and efficient. Prompt arrival and nothing was too much trouble.
Customer in Greater London Posted on 18/03/2019 , work completed 15/03/2019
Great team, good communication - a job well done
Customer Service
Quality
Value
The guys were great - they were professional and hard working - they packed up our house one day and moved us to the new house the next day - and helped to make this a special and stress free move for us. Thank you!
Customer in Greater London Posted on 13/03/2019 , work completed 27/02/2019
Fantastic service
Customer Service
Quality
Value
We had a comparatively small move, literally 2 streets away and not a huge amount of stuff (lots of boxes and a few heavy items). Smiths provided us with a very detailed well tailored quote which aimed to keep it economical for us to use a removal service rather than a man and a van. Obviously it would have been a bit cheaper to hire a man and a van, but with a tight completion to do we wanted a professional outfit who we could rely on. On the day the service was fantastic. The two removers were punctual and professional. They worked really hard and were really friendly and fun to chat with which really helped take the stress off the day. I'm really glad we went with Smiths and will recommend them in the future.
Customer in Greater London Posted on 11/02/2019 , work completed 01/02/2019
The trader replied (on 07/03/2019)
Thanks for your valued feedback. We're glad that we could be of assistance to you. As you say, we're dearer than a man and van service, however, our charges are aimed at delivering excellent service levels. Glad that you experienced this. From the team at F Smith & Son
Best removal firm I've ever used.
Customer Service
Quality
Value
After a horrible few months dealing with conveyance solicitors we were both at our limit with the stress we could handle. F Smith and Son in no way added to it. In fact it was a relief to deal with someone involved in the moving process who actually were professionals. A great bunch of young guys turned up with a cheerful positive attitude and just got on with it. Can't praise them enough really. Don't hesitate just use this company. G Murphy.
Customer in Greater London Posted on 04/02/2019 , work completed 31/01/2019
The trader replied (on 07/03/2019)
Mr Murphy, thanks so much for your kind words. F Smith & Son has worked in the industry for over 80 years now and we know how stressful it is for clients in the lead up to exchange of contracts. Our aim is to make the physical move as stress-free as possible and do it with a smile on our faces. Thanks for moving with F Smith & Son.
House packing and Removal
Customer Service
Quality
Value
An excellent Company, with nothing too much trouble and a very personal as well as professional service, from the management, operatives and office staff. I had packers in for 2 days beforehand and on the day 3 staff were careful and swift in loading and unloading to where I wanted things. They also removed a number of items of furniture separately to my daughter's home in Farnham. I would highly recommend F Smith & Sons.
Customer in Surrey Posted on 04/02/2019 , work completed 29/01/2019
The trader replied (on 07/03/2019)
Thanks for your feedback. We're glad that the experience met your expectations, we certainly strive to get the balance between personal and professional just right. All the best in your new home. From the team at F Smith & Son.
First Class - Excellent service
Customer Service
Quality
Value
From Steve coming out to estimate for a move from South Croydon to the Isle of Wight, the office with their help on booking the changing provisional moving dates, to the actual move which took three days, the service received was first class. First day packing up smaller items, second day packing up the larger items, loading the van and transporting down, and third day unloading and placing items in required positions - the service given by this family run firm was friendly, polite and extremely professional - as said, first class. The men involved in the packing were extremely quick and efficient and Ian and Martin were a joy to have working for us in what can be a stressful time. This is a firm that is not only recommended for their work but also for a price that was very fair and reasonable.
Customer in Isle of Wight Posted on 29/01/2019 , work completed 16/01/2019
The trader replied (on 07/03/2019)
Thanks for your feedback. The upheaval of distance moving can take its toll on clients, which is why we aim to do everything with a smile on our faces and reduce those stress levels. We're glad that you found our service to be first class, we place a big emphasis on the planning of the move and the team all pulling together to deliver a personal service. Thanks for moving with F Smith & Son.
Best removal company
Customer Service
Quality
Value
A friendly and professional service from start to finish. From the quote to packing and moving my furniture, nothing was too much bother and all the stress taken off me. I’d recommend them to anyone in a heartbeat. Everyone I dealt with was courteous and helpful. Thank you
Customer in Greater London Posted on 04/01/2019 , work completed 21/12/2018
The trader replied (on 07/03/2019)
Thanks for your feedback. We're so glad that the move was completed in a manner that met with your expectations. It's so nice to complete a job and know that you've done everything that you can for the client. Thanks for moving with F Smith & Son, from the whole team.
A great job - lovely people to have around.
Customer Service
Quality
Value
This company was fantastic. I liked Steve, who came to estimate. He was professional and I had confidence that they would do a good job. Our move took three days. They packed a huge truck on day 1 which disappeared until day 3 and another huge truck took and delivered to the new house on day 2, the day of completion. The main two guys, Adrian and Lee were great. This firm is an established well-oiled machine who know what they are doing whilst retaining the family business approach. I would recommend them.
Customer in Greater London Posted on 11/12/2018 , work completed 06/12/2018
Smooth move from first contact to final delivery
Customer Service
Quality
Value
Smiths came recommended by friends. Our experience backs up the recommendations. All contacts with directors, office staff, and removal staff was professional and pleasant. Our constantly changing completion date was dealt with without fuss. Packing on Saturday was done very methodically and efficiently. On Monday our possessions were moved into a huge van and stored expertly by a team of four professionals with about 100 years removal experience between them. On Tuesday the van arrived in good time. Local experience help was hired. A team of two unloaded the van and put the goods on the lift. Another team of two emptied the lift and moved our stuff into our new flat. By about 1pm we were shaking hands with everything moved in. No breakages. No losses.
Customer in East Sussex Posted on 06/12/2018 , work completed 27/11/2018
The trader replied (on 07/03/2019)
Your feedback is gratefully received. Our team is certainly very experienced and with that comes a service that you can rely upon. Distance moves can be quite stressful, which is why we aim to take as much of that away. Thanks for the team at F Smith & Son.
Blinding service
Customer Service
Quality
Value
From first to last the service provided has been excellent. The team packed our stuff very quickly to enable us plenty of time to travel to Bury St Edmunds on 26th,and unpacked equally as efficiently this end. Thanks to them and to Lorraine in the office who was always helpful especially considering we were novices to the whole procedure.
Customer in Suffolk Posted on 28/11/2018 , work completed 27/11/2018
Hassle free move
Customer Service
Quality
Value
Smiths came recommended by to friends. Changes to our completion date were coped with without a problem. Packing, collection and delivery were done professionally. Hope we never move again, but if we did we would use Smiths.
Customer in East Sussex Posted on 27/11/2018 , work completed 27/11/2018
Good communication, smooth removal into and out of storage
Customer Service
Quality
Value
Would highly recommend. F smith and son were great. They made the process of having to move into storage much less stressful. Communication was great and issues were very quickly dealt with and resolved. Very friendly staff. Thank you!
Meadow Posted on 13/11/2018 , work completed 13/11/2018
Very Professional
Customer Service
Quality
Value
I was very impressed with the service we received from start to finish. The home visit for the quote was very thorough and I felt assured from that point that our possessions would be in safe hands. On moving day the team were on time and kept to time throughout the move although there was never any sense of us being rushed or that any request we made for things to be done in a particular way was too much for them. They were helpful, friendly, courteous and very careful with our possessions. The job was not complete until they checked with us that they had done all that they could and that we were satisfied. I would definitely recommend them.
Dynamite Posted on 30/10/2018 , work completed 30/10/2018
A bloomin' marvellous move...
Customer Service
Quality
Value
As our title suggests we were more than happy with the service from F Smith & Son. From start to finish they were a pleasure to deal with and certainly reduced any of the usual moving-day stresses. The management team were very efficient and professional when arranging our quotation and booking our removals slot. The removals team themselves were a pleasure to deal with and full of energy which made our moving day work like clockwork. I would definitely use and recommend F Smith & Son to anyone. A wonderful company.
MDanby Posted on 15/10/2018 , work completed 15/10/2018
Professional, excellent team work
Customer Service
Quality
Value
We received honest advice and a competative quote. On arrival, Barry, Martin and Ian immediately put me at ease. They worked with speed and their experience & professionalism showed all the way through the move. We felt they went above and beyond our expectations and our expectations were high because our friend who recommended you, is very particular! Having been quite stressed preparing for the move we can honestly say we both enjoyed the move. We would definitely have no issues recommending them.
Jasmiwool Posted on 13/10/2018 , work completed 13/10/2018
Move to the beach
Customer Service
Quality
Value
Efficiently packed and transported our possessions. Cheerful and helpful guys. Only asked for occasional cup of tea!
Janice Takoor Posted on 25/09/2018 , work completed 25/09/2018
Excellent packing and smooth move
Customer Service
Quality
Value
After a shaky start (confusion over the number of crew and start times, exacerbated by poor communication) we received an excellent service - quick and efficient packing and a seamless removal 2 days later at a reasonable price. Very nice packing & removal crew.
Araminta Phillips Posted on 24/09/2018 , work completed 24/09/2018
Going the extra mile
Customer Service
Quality
Value
A friend of mine recently moved and recommended F Smith & Son when we had to find a bigger place. They came around and did a very professional estimate -- it was clear they were clued up. They beat the three other vendors price, too. My wife and I have accrued a load of stuff along the years, and they packed it solid in five hours. When it was time to move, they handled that with just as much professionalism and speed. They did things they did not have to do. They went out of their way to make our move as comfortable as possible. No way these guys can be beaten. If you try hard, you very well may match them. But, only just. I hope I never have to move again. If I do, it will be F Smith & Son doing to for me. They display patience and understand the pressure you go through when you are a link in a chain.
Justin Posted on 16/09/2018 , work completed 16/09/2018
Perfect move
Customer Service
Quality
Value
At a very stressful time of moving, we had the fortune to have F Smith & Sons to move us. Ours was a long distance move and the team we had were just wonderful, they worked so hard and nothing was too much trouble they were polite and courtesy and respectful at all times, very professional, just wonderful. I could not recommend them highly enough.
Tillson Posted on 15/09/2018 , work completed 15/09/2018
Professional, efficient and friendly
Customer Service
Quality
Value
Two guys to do the move from a 2 bed flat and to then pack it in a storage unit. Job was done quickly and carefully.
CB_1979 Posted on 14/09/2018 , work completed 14/09/2018
Highly recommended
Customer Service
Quality
Value
We were recommended by friends who used this company and did the same as us relocated up north, we were not disappointed. It was a 3 day move, they packed for us on the 1st day and moved out some furniture. The 2nd day they moved the rest of our home. The 3rd day they moved us into our new home. Two great guys moved us could not fault them in anyway made our move go so smoothly nothing was too much for them (thank you). From the person who came to give us a quote right through to the day we moved in this company provided an excellent service. Worth every penny and competitively priced. Highly recommend.
Jackie and Melissa Posted on 11/09/2018 , work completed 11/09/2018
Fantastic job
Customer Service
Quality
Value
Very professional service.
Robert, Surrey Posted on 02/05/2018 , work completed 02/05/2018
Excellent, efficient & friendly
Customer Service
Quality
Value
Very friendly, efficient and thorough. On the day of the move they introduced themselves, assessed everything and simply 'got on with it'. Anything they were unsure of they asked. Great experience for us and would highly recommend.
Connie, Clackmannanshire Posted on 15/03/2018 , work completed 15/03/2018
Very efficient and friendly service
Customer Service
Quality
Value
We used the packing service and team removal. The team were extremely helpful from the initial quote to the end. On the day the team were very efficient, friendly and nothing was too much trouble. All unpacked now and no damages either.
Kate, Oxfordshire Posted on 12/03/2018 , work completed 12/03/2018
Super Service
Customer Service
Quality
Value
Great company, very good service, friendly staff, speedy loading, pleasure to do business with.
Emma, Surrey Posted on 01/02/2018 , work completed 01/02/2018
Very professional
Customer Service
Quality
Value
The team that arrived to move us were very professional, courteous and knew exactly what they were doing. They listened to and acted on our instructions intelligently. I am happy to recommend F Smith and Son.
James, Surrey Posted on 29/01/2018 , work completed 29/01/2018
Brilliant job
Customer Service
Quality
Value
F Smith & Son were recommended to me. They were brilliant from start to finish, from the office staff to the actual removers. They were friendly and professional and made the removal day stress free. Great bunch of guys - would use again and definitely recommend.
Lisa, Surrey Posted on 24/01/2018 , work completed 24/01/2018
Fantastic Service
Customer Service
Quality
Value
This was the first time I've used Smith & Son, and they were brilliant. They made the task of moving house stress free and provided a fantastic service from start to finish. I would recommend to anyone.
Mark, London Posted on 03/11/2017 , work completed 03/11/2017
Excellent job
Customer Service
Quality
Value
So pleased we chose the packing service, the attention to detail was exceptional. Would be delighted to recommend F Smith & Son to anyone moving home.
Aileen, Surrey Posted on 31/10/2017 , work completed 31/10/2017
Brilliant Job
Customer Service
Quality
Value
Amazing job and I can't recommend this company any more. Good value, professional and friendly staff. Thank you for everything.
Which? Trusted Traders Consumer Posted on 27/10/2017 , work completed 27/10/2017
Excellent job!
Customer Service
Quality
Value
Quick service. Professional and friendly.
Which? Trusted Traders Consumer Posted on 20/10/2017 , work completed 20/10/2017
Excellent Service
Customer Service
Quality
Value
My daughter recommended F Smith & Sons. She was pleased and I am full of praise for this company. I can't say enough about how helpful all their staff have been in my move.
Gill, Cumbria Posted on 19/10/2017 , work completed 19/10/2017
Took the stress away
Customer Service
Quality
Value
Really great service, all the guys were friendly, polite and determined to do a good job! Would highly recommend and work every single penny!
Hannah, Surrey Posted on 18/10/2017 , work completed 18/10/2017
First class service
Customer Service
Quality
Value
Excellent service and a real pleasure to work with Darren and Jason who were exceptionally helpful and went the extra mile. I will definitely recommend.
Rebecca, Kent Posted on 16/10/2017 , work completed 16/10/2017