F Smith & Son (Croydon) Ltd

Although only moving a relatively short distance we still found F Smith & Son (Croydon) Ltd. very professional in carrying out our move. Everything ran smoothly from the time we received a detailed quote with options and costs. Telephone queries and the service provided was exemplary. Everything was clearly explained and followed up promptly in writing. Prior to moving day we had a part packing service and the staff member was friendly, communicative and efficient. On the day all the staff proved to be hard working, accommodating, friendly and professional in completing our move successfully. We were very pleased with the outcome and have no hesitation in recommending Smiths removals.

F Smith & Son (Croydon) Ltd were able to help me with a short distance move with little notice. The quote was sent over quickly after submitting video/photos. Price was reasonable and extras like boxes, tape, insurance were clearly detailed and available as a choice (not required). Boxes for hanging items were included in the quote. On the move day, they arrived promptly, verified all items to move and quickly but carefully loaded everything. After a lunch break, the unloading began. We have heavy, American-sized furniture and while challenging at times to fit through awkward doorways, they didn't give up. Nothing broken/damaged in the move including glass hutch and solid wood table. Would highly recommend and use this F Smith & Son again to move.

I carefully reviewed different removal companies and chose this one because I was really impressed with the professionalism from the start. They had answers to every question, knew how to package quite tricky things and on the days of packing/unpacking were really excellent. Coupled with this the Director involved himself as well which meant the service felt very personalised. Great professional and friendly staff, with great humour too which always helps :-)

Very happy with the level of service provided. Movers turned up when they said they would, they were careful, polite and efficient and also accommodated one or two small extra requests. Would recommend. Customer service also very good.

Brilliant company. Fairly priced and the team worked really hard in very hot conditions on the day of my move. They were quick, efficient and no damage caused. Highly recommended.

Really great service at short notice. Packing was super efficient and for everything to the new place in one piece.

I used F Smith & Son to move a piano from one room to another in my house. Whilst this was a small job for the company nevertheless the whole process was dealt with in a very professional manner. The quote was reasonable and on the day I was promised a phone call giving me warning of the crew's arrival which I received. The crew arrived and efficiently and quickly moved the piano - no fuss, no mess and no damage. I have used this company before and following my recent experience would definitely use again.

From my first enquiry to the last of my items being safely delivered to my new home, the whole team were absolutely fantastic. Aiden and John were brilliant on moving day and despite issues with confirming dates on my part they were quickly able to adapt to my solicitor schedule- thoroughly recommend this family firm.

From the outset everyone has been extremely helpful and gone that extra mile to help despite huge problems on completion day. Great movers who were friendly, patient and professional Would definitely use them again.

I would recommend this company to anyone. From my first call enquiring about getting a quote, to the moment the last lorry left my new house I had nothing but amazing service. Thank you F Smith & Son.

The removal men were very professional, quick & efficient. They were courteous at all times & extremely helpful

Had a great experience from start to finish with Smiths. Quote was thorough and answered all my questions. The office were very responsive and helpful when my dates changed, keeping me up to date with their availability. We paid for a packing service and Connor arrived a couple of days before the move to do this. He was certainly more speedy than we would ever have been- would highly recommend, and it was certainly beneficial to have most of our goods bar the large furniture pre-loaded in advance of moving. Our move day went very smoothly, despite being the hottest day of the year. The team loaded and unloaded everything carefully and we had no breakages at all- I was pleasantly surprised that the had unloaded everything before 3.30pm. Would highly recommend, both in terms of quality of service and on competitiveness of quote.

A brilliant job from start to finish. From the initial video survey with Steve and the helpfulness of Lorraine in the office to the unloading at our new place in Preston, we enjoyed a thoroughly professional and friendly service throughout. Ian and Barry, packing on day one in London, and Ian and Richard unloading on day two were thoughtful, good humoured and approachable, and kept us informed of how the job was panning out. Everything was well packed using the proper protective covers where necessary and each box labelled clearly. Cannot speak highly enough of the service and would recommend this firm to anyone.

Really happy - we paid extra to get them to pack for us which was the dream. Meant we could focus on moving our new baby and 2 cats. It was all done quickly with zero breakages. Not the cheapest quote we got but definitely the most professional. Glad we went with them.

We recently moved and requested the move in two parts. We initially moved all boxes and crates followed by all furniture. Throughout the whole process the level of service was exceptional. The team we had were respectful of current social distancing and handled our belongings with great care. All items were placed exactly where we asked. Our moves were totally stress free as a result of all of this. We could not fault them on anything from start to finish.

We used F Smith and Son to pack and move for us. We have 2 young children and the packing service was invaluable for us. It meant we could live normally right up until the day before the move. We also moved during lockdown and they wore masks, kept a social distance and as we couldn’t go out while they packed (it was raining), they were so considerate to this too. The day of moving went so smoothly and they made it totally stress free. Would highly recommend.

All the movers working for F Smith took great care moving our possessions. They were efficient and made our moving day a pleasure. Would highly recommend them. Great service.

I was impressed with F Smith & Son before the move day even began. The virtual 'pricing up' was organised quickly and reassured me I was dealing with a company who valued customer service. Ian and Connor provided excellent service helping me move furniture and fittings during a house move. The dimensions of the furniture and the parking availability weren't the best, but all work was completed effectively and with a smile. I was particularly pleased with the service when we arrived at the new property; care was taken with my items and they were all placed in the correct rooms as specified. Furniture which had been taken apart was back together correctly, almost in the blink of an eye! Thanks very much - highly recommended.

I got quote from 3 companies and was so surprised when this one came in cheapest, as they were by far the most professional and organised - they had thought of so many things that hadn't even crossed my mind. the 2 days of packing and moving were positively enjoyable. The team that came were jolly, polite and very efficient. They were also really considerate, asking about where I might want stuff or if I wanted something left out for the car etc. Thank you so much!

Moving is one of the most stressful things in life. F.Smith & Son helped enormously. They took care of everything - and I mean that literally. Ian put us at ease, kept us informed and did a great job.

Selected them to move us from a two bedroom flat to a 3 bedroom house. One person packed up most of our entire flat up in one day, working very hard whilst still wrapping and packing it very safely and two moved us the next day. Boxes were well labelled so we could find stuff after we arrived. Portable wardrobes for hanging clothes. Original estimate was well done and explained. Cheapest part of the move(!) and well worth it.

I used F smith for my move from Surrey to Lancashire - the journey up was terrible with snow and sleet and the delivered and unpacked as planned. Both the guys were friendly and protected both homes whilst taking things in and out. NOTHING was broken at all and the guys were polite and funny. I would highly recommend

F Smith & Son did a great job. All went smoothly from start to finish. Upfront visit to give quotation was very professional and friendly. Quick response on my initial phone call. Actual removal went without a hitch, 4 friendly and professional staff arrived, nothing was a problem, the bad weather, the dog, the 6th floor flat to move me into. There was a lift but one item had to be carried on the stairs! This is a firm I can warmly recommend, their experienced staff has seen it all before and do a great job with a smile and understanding. Not a single item was damaged or even scratched.

First all my dealings on the phone and through email with the company were first class . Then the team that moved us were brilliant they were professional friendly and helpful and neat and tidy. All went well,we had no complaints at all. Then we were contacted afterwards by the office to make sure all was okay,and all this was for a very reasonable price.

I've used Smith & Son for my last 4 moves, and I honestly have nothing but praise for them. They are professional, courteous, and make your move as easy as possible for you at an extremely stressful time! From the initial survey, they offer a service that they have perfected over the years, regardless of any obstacles or challenges that may present themselves. I cannot recommend them enough, and will certainly use them again in the future.