Endorsed by Which?

F Smith & Son (Croydon) Ltd

4.9

135 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 09:00–13:00
  • Sunday - Closed

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About

F. Smith & Son is a family run removal company that has been operating in South London since 1930.

We offer a personal and professional service within all sectors of the removal industry, with all our staff undergoing extensive training and CRB checks to give peace of mind that your goods are in safe hands. Every move no matter how large or small will have a foreman assigned, to sucessfully guide your move from beginning to end.

We offer a full range of Domestic and Commercial relocations within the UK and Worldwide.

Visit our website today for full details of all services offered.

www.fsmithandson.co.uk

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • packing
    • materials
    • commercial services
    • crates

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
135 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Good Moving experience.
Customer Service
Quality
Value
The packing and removal to storage was efficient and the staff very pleasant. The return of my goods was also efficient and the staff very patient and helpful. I would recommend the Company to another person about to move.
Customer in West Sussex Posted on 10/05/2019 , work completed 09/05/2019
Highly recommended; great service
Customer Service
Quality
Value
Prompt and efficient service at all stages of the move. On the day the movers were friendly and efficient. Prompt arrival and nothing was too much trouble.
Customer in Greater London Posted on 18/03/2019 , work completed 15/03/2019
Great team, good communication - a job well done
Customer Service
Quality
Value
The guys were great - they were professional and hard working - they packed up our house one day and moved us to the new house the next day - and helped to make this a special and stress free move for us. Thank you!
Customer in Greater London Posted on 13/03/2019 , work completed 27/02/2019
Fantastic service
Customer Service
Quality
Value
We had a comparatively small move, literally 2 streets away and not a huge amount of stuff (lots of boxes and a few heavy items). Smiths provided us with a very detailed well tailored quote which aimed to keep it economical for us to use a removal service rather than a man and a van. Obviously it would have been a bit cheaper to hire a man and a van, but with a tight completion to do we wanted a professional outfit who we could rely on. On the day the service was fantastic. The two removers were punctual and professional. They worked really hard and were really friendly and fun to chat with which really helped take the stress off the day. I'm really glad we went with Smiths and will recommend them in the future.
Customer in Greater London Posted on 11/02/2019 , work completed 01/02/2019
The trader replied (on 07/03/2019)
Thanks for your valued feedback. We're glad that we could be of assistance to you. As you say, we're dearer than a man and van service, however, our charges are aimed at delivering excellent service levels. Glad that you experienced this. From the team at F Smith & Son
Best removal firm I've ever used.
Customer Service
Quality
Value
After a horrible few months dealing with conveyance solicitors we were both at our limit with the stress we could handle. F Smith and Son in no way added to it. In fact it was a relief to deal with someone involved in the moving process who actually were professionals. A great bunch of young guys turned up with a cheerful positive attitude and just got on with it. Can't praise them enough really. Don't hesitate just use this company. G Murphy.
Customer in Greater London Posted on 04/02/2019 , work completed 31/01/2019
The trader replied (on 07/03/2019)
Mr Murphy, thanks so much for your kind words. F Smith & Son has worked in the industry for over 80 years now and we know how stressful it is for clients in the lead up to exchange of contracts. Our aim is to make the physical move as stress-free as possible and do it with a smile on our faces. Thanks for moving with F Smith & Son.
House packing and Removal
Customer Service
Quality
Value
An excellent Company, with nothing too much trouble and a very personal as well as professional service, from the management, operatives and office staff. I had packers in for 2 days beforehand and on the day 3 staff were careful and swift in loading and unloading to where I wanted things. They also removed a number of items of furniture separately to my daughter's home in Farnham. I would highly recommend F Smith & Sons.
Customer in Surrey Posted on 04/02/2019 , work completed 29/01/2019
The trader replied (on 07/03/2019)
Thanks for your feedback. We're glad that the experience met your expectations, we certainly strive to get the balance between personal and professional just right. All the best in your new home. From the team at F Smith & Son.
First Class - Excellent service
Customer Service
Quality
Value
From Steve coming out to estimate for a move from South Croydon to the Isle of Wight, the office with their help on booking the changing provisional moving dates, to the actual move which took three days, the service received was first class. First day packing up smaller items, second day packing up the larger items, loading the van and transporting down, and third day unloading and placing items in required positions - the service given by this family run firm was friendly, polite and extremely professional - as said, first class. The men involved in the packing were extremely quick and efficient and Ian and Martin were a joy to have working for us in what can be a stressful time. This is a firm that is not only recommended for their work but also for a price that was very fair and reasonable.
Customer in Isle of Wight Posted on 29/01/2019 , work completed 16/01/2019
The trader replied (on 07/03/2019)
Thanks for your feedback. The upheaval of distance moving can take its toll on clients, which is why we aim to do everything with a smile on our faces and reduce those stress levels. We're glad that you found our service to be first class, we place a big emphasis on the planning of the move and the team all pulling together to deliver a personal service. Thanks for moving with F Smith & Son.
Best removal company
Customer Service
Quality
Value
A friendly and professional service from start to finish. From the quote to packing and moving my furniture, nothing was too much bother and all the stress taken off me. I’d recommend them to anyone in a heartbeat. Everyone I dealt with was courteous and helpful. Thank you
Customer in Greater London Posted on 04/01/2019 , work completed 21/12/2018
The trader replied (on 07/03/2019)
Thanks for your feedback. We're so glad that the move was completed in a manner that met with your expectations. It's so nice to complete a job and know that you've done everything that you can for the client. Thanks for moving with F Smith & Son, from the whole team.
A great job - lovely people to have around.
Customer Service
Quality
Value
This company was fantastic. I liked Steve, who came to estimate. He was professional and I had confidence that they would do a good job. Our move took three days. They packed a huge truck on day 1 which disappeared until day 3 and another huge truck took and delivered to the new house on day 2, the day of completion. The main two guys, Adrian and Lee were great. This firm is an established well-oiled machine who know what they are doing whilst retaining the family business approach. I would recommend them.
Customer in Greater London Posted on 11/12/2018 , work completed 06/12/2018
Smooth move from first contact to final delivery
Customer Service
Quality
Value
Smiths came recommended by friends. Our experience backs up the recommendations. All contacts with directors, office staff, and removal staff was professional and pleasant. Our constantly changing completion date was dealt with without fuss. Packing on Saturday was done very methodically and efficiently. On Monday our possessions were moved into a huge van and stored expertly by a team of four professionals with about 100 years removal experience between them. On Tuesday the van arrived in good time. Local experience help was hired. A team of two unloaded the van and put the goods on the lift. Another team of two emptied the lift and moved our stuff into our new flat. By about 1pm we were shaking hands with everything moved in. No breakages. No losses.
Customer in East Sussex Posted on 06/12/2018 , work completed 27/11/2018
The trader replied (on 07/03/2019)
Your feedback is gratefully received. Our team is certainly very experienced and with that comes a service that you can rely upon. Distance moves can be quite stressful, which is why we aim to take as much of that away. Thanks for the team at F Smith & Son.
Blinding service
Customer Service
Quality
Value
From first to last the service provided has been excellent. The team packed our stuff very quickly to enable us plenty of time to travel to Bury St Edmunds on 26th,and unpacked equally as efficiently this end. Thanks to them and to Lorraine in the office who was always helpful especially considering we were novices to the whole procedure.
Customer in Suffolk Posted on 28/11/2018 , work completed 27/11/2018
Hassle free move
Customer Service
Quality
Value
Smiths came recommended by to friends. Changes to our completion date were coped with without a problem. Packing, collection and delivery were done professionally. Hope we never move again, but if we did we would use Smiths.
Customer in East Sussex Posted on 27/11/2018 , work completed 27/11/2018
Good communication, smooth removal into and out of storage
Customer Service
Quality
Value
Would highly recommend. F smith and son were great. They made the process of having to move into storage much less stressful. Communication was great and issues were very quickly dealt with and resolved. Very friendly staff. Thank you!
Meadow Posted on 13/11/2018 , work completed 13/11/2018
Very Professional
Customer Service
Quality
Value
I was very impressed with the service we received from start to finish. The home visit for the quote was very thorough and I felt assured from that point that our possessions would be in safe hands. On moving day the team were on time and kept to time throughout the move although there was never any sense of us being rushed or that any request we made for things to be done in a particular way was too much for them. They were helpful, friendly, courteous and very careful with our possessions. The job was not complete until they checked with us that they had done all that they could and that we were satisfied. I would definitely recommend them.
Dynamite Posted on 30/10/2018 , work completed 30/10/2018
A bloomin' marvellous move...
Customer Service
Quality
Value
As our title suggests we were more than happy with the service from F Smith & Son. From start to finish they were a pleasure to deal with and certainly reduced any of the usual moving-day stresses. The management team were very efficient and professional when arranging our quotation and booking our removals slot. The removals team themselves were a pleasure to deal with and full of energy which made our moving day work like clockwork. I would definitely use and recommend F Smith & Son to anyone. A wonderful company.
MDanby Posted on 15/10/2018 , work completed 15/10/2018
Professional, excellent team work
Customer Service
Quality
Value
We received honest advice and a competative quote. On arrival, Barry, Martin and Ian immediately put me at ease. They worked with speed and their experience & professionalism showed all the way through the move. We felt they went above and beyond our expectations and our expectations were high because our friend who recommended you, is very particular! Having been quite stressed preparing for the move we can honestly say we both enjoyed the move. We would definitely have no issues recommending them.
Jasmiwool Posted on 13/10/2018 , work completed 13/10/2018
Move to the beach
Customer Service
Quality
Value
Efficiently packed and transported our possessions. Cheerful and helpful guys. Only asked for occasional cup of tea!
Janice Takoor Posted on 25/09/2018 , work completed 25/09/2018
Excellent packing and smooth move
Customer Service
Quality
Value
After a shaky start (confusion over the number of crew and start times, exacerbated by poor communication) we received an excellent service - quick and efficient packing and a seamless removal 2 days later at a reasonable price. Very nice packing & removal crew.
Araminta Phillips Posted on 24/09/2018 , work completed 24/09/2018
Going the extra mile
Customer Service
Quality
Value
A friend of mine recently moved and recommended F Smith & Son when we had to find a bigger place. They came around and did a very professional estimate -- it was clear they were clued up. They beat the three other vendors price, too. My wife and I have accrued a load of stuff along the years, and they packed it solid in five hours. When it was time to move, they handled that with just as much professionalism and speed. They did things they did not have to do. They went out of their way to make our move as comfortable as possible. No way these guys can be beaten. If you try hard, you very well may match them. But, only just. I hope I never have to move again. If I do, it will be F Smith & Son doing to for me. They display patience and understand the pressure you go through when you are a link in a chain.
Justin Posted on 16/09/2018 , work completed 16/09/2018
Perfect move
Customer Service
Quality
Value
At a very stressful time of moving, we had the fortune to have F Smith & Sons to move us. Ours was a long distance move and the team we had were just wonderful, they worked so hard and nothing was too much trouble they were polite and courtesy and respectful at all times, very professional, just wonderful. I could not recommend them highly enough.
Tillson Posted on 15/09/2018 , work completed 15/09/2018
Professional, efficient and friendly
Customer Service
Quality
Value
Two guys to do the move from a 2 bed flat and to then pack it in a storage unit. Job was done quickly and carefully.
CB_1979 Posted on 14/09/2018 , work completed 14/09/2018
Highly recommended
Customer Service
Quality
Value
We were recommended by friends who used this company and did the same as us relocated up north, we were not disappointed. It was a 3 day move, they packed for us on the 1st day and moved out some furniture. The 2nd day they moved the rest of our home. The 3rd day they moved us into our new home. Two great guys moved us could not fault them in anyway made our move go so smoothly nothing was too much for them (thank you). From the person who came to give us a quote right through to the day we moved in this company provided an excellent service. Worth every penny and competitively priced. Highly recommend.
Jackie and Melissa Posted on 11/09/2018 , work completed 11/09/2018
Fantastic job
Customer Service
Quality
Value
Very professional service.
Robert, Surrey Posted on 02/05/2018 , work completed 02/05/2018
Excellent, efficient & friendly
Customer Service
Quality
Value
Very friendly, efficient and thorough. On the day of the move they introduced themselves, assessed everything and simply 'got on with it'. Anything they were unsure of they asked. Great experience for us and would highly recommend.
Connie, Clackmannanshire Posted on 15/03/2018 , work completed 15/03/2018
Very efficient and friendly service
Customer Service
Quality
Value
We used the packing service and team removal. The team were extremely helpful from the initial quote to the end. On the day the team were very efficient, friendly and nothing was too much trouble. All unpacked now and no damages either.
Kate, Oxfordshire Posted on 12/03/2018 , work completed 12/03/2018