We called Fahrenheit to request a call out on Monday morning. The engineer arrived at 11.45 the same day! We then found problems persisted the following day and Fahrenheit sent Des to us again an hour after we called. Des clearly outlined the options in plain English, making sure I understood the issue - I very much appreciated the time and effort taken. We made a decision to buy a new boiler rather than wait for a new part (which wouldn’t have been a guaranteed solution). The boiler was installed on the Thursday by Aaron which was about a week quicker than we ever expected! The installation took place in a morning, and we are thrilled with the new boiler. The efficiency and quality of customer care has been exceptional from Fahrenheit, from both the engineers (Des and Aaron) and the office staff (Tracy and Claire). We couldn’t have asked for a quicker turnaround and an easier experience all round. We were only without a working boiler for 2.5 days in the end which is unbelievable. We are absolutely sticking with Fahrenheit for our annual boiler servicing too - with service of such high quality, we’d be foolish not to!

They went to look at an issue with my boiler. No fee was quoted or agreed. They turned up on a different day to discussed and made no effort to contact me, even though I asked to be kept informed. They did not resolve my complaint.

Our previous C/H boiler had proved unreliable for several years and I looked back to find that I had spent more than £3K over the last 4 years on repairs which were short-lived. I decided to get a new boiler and had heard that Worcester Bosch were very good so I obtained 5 quotations. Fahrenheit was almost the cheapest but I was impressed with the professional approach of Karl and I placed my order with them. The work which involved a new vertical flue (not the simplest of jobs) was carried out by Karl and Aiden in 7 hours and cleared up perfectly afterwards. That was about 3 weeks ago and in this cold weather we have been lovely and war ever since. I notice that the roomstat often shuts down the new boiler so I think we shall be saving a lot of money as a result. Excellet1