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Endorsed by Which? Trusted Traders

Finesse Windows Limited

Profile thumb 32353 finessewindows logo rgb   copy
4.9

280 Reviews

Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday 10:00–16:00
  • Sunday - Closed

Organisations and Awards

Jul 21
May 2020

About

Hello, if you’re looking for beautiful, high quality, energy efficient and ultra-secure doors & windows, join the Finesse family of delighted customers.

We strive hard to offer a distinctly different service in comparison to all other window companies in the West Midlands.

We are proud to have WON the Which? Trusted Trader of the month award FOUR TIMES - July 2017, July 2019, July 2020 and July 2021. We were also shortlisted in the top 4 for the Which? Trusted Trader of the Year awards for 2017 - chosen from over 8,500 eligible traders nationwide!

Our staff are all experts in their field and are focused on making the Finesse experience a real pleasure for our customers.

Finesse Windows will design, make, fit & service exceptional doors and windows for your home with care and Finesse.

We do everything with a touch of Finesse in a way that only we can. Rest assured, should you give us the opportunity to work on your property we will endeavor to exceed your expectations in every way.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Doors

    • Bi-fold doors
    • Patio doors
    • ​Aluminium doors
    • Composite doors
    • French doors
    • Front door
    • Orangeries
    • UPVC doors
  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
    • Conservatory Roof replacement
    • Sun Lounge
  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Stained glass
    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • More Services

    • porches
    • garage doors
    • roofline
    • windows

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
280 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
Impressive Service
Customer Service
Quality
Value
What a great service! From no pressure sale through to a stress free installation with good communication from the company. My wife and I were very impressed with Finesse and over the moon with our new porch. I was a bit wary of engaging another double glazing company as the previous two, we have used, have promised a lot but delivered inferior service and products. The sales meeting with Finesse was friendly and quite layed back. ( No phoning the manager to see if he is in a good mood to provide a better price!!) The price quoted was, we felt, very reasonable. The meeting with the surveyor was equally friendly and he gave us ideas and suggestions we had not previously considered. The installation was excellent. Managed by Darren, who himself was an excellent advert for the company, it went better than we could have imagined. The only issue was that I had ordered the wrong letterbox and it really didn't go with the porch and surround. There was a "no problem" attitude and it was changed at no extra cost. I'm nosy and always ask the workers what the company is like as an employer. Everyone we met from Finesse spoke warmly about the company. How nice. It gave us both a huge amount of confidence in the company we had chosen. We'll certainly use them again. Such a nice friendly company.
Customer in West Midlands Posted on 14/05/2022 , work completed 15/04/2022
The trader replied (on 18/05/2022)
Hello and thank you for this excellent and comprehensive review. The process you have outlined is excactly the process we aim to achieve on every single contract we undertake. We are so pleased that you are delighted with the experience we have provided. Thank you again for taking the time to write this - we are extremely grateful for your valued business.
Fantastic after service.
Customer Service
Quality
Value
Finesse fitted my conservatory three years ago. Yesterday morning I contacted them because one of the patio doors was difficult to lock in cold weather. They came out within three hours and fixed it immediately. I chose Finesse originally having heard so much about their wonderful service, and having had to call upon it yesterday, I can honestly say how delighted I am that I did choose them. After care service is a rarity these days but I can say the Finesse Windows team are amazing at it! Thank you so much.
Steve in West Midlands Posted on 22/03/2022 , work completed 21/03/2022
The trader replied (on 24/03/2022)
Hi, thank you for your comments, we pride ourselves on the level of service we provide not just during the initial installation but (just as importantly) throughout the 'decade of care' that we provide with all of our work. It's a pleasure to have been of service. We will pass on your thanks to the team.
Good quality workmanship and high quality product
Customer Service
Quality
Value
Been a pleasure to deal with, responsive and helpful when dealing with office. Fitters neat and tidy
Customer in West Midlands Posted on 13/03/2022 , work completed 07/03/2022
The trader replied (on 15/03/2022)
Thank you for taking the time to leave your kind review. We do try to make the whole process as simple and straightforward for you as possible. It's been a pleasure working for you. Thanks again.
Six new double glazed windows
Customer Service
Quality
Value
I had solid wood windows replaced. When the person came to give me a quote he arrived on time. No sales pressure was applied. I decided to accept the quote and the surveyor came at the appointed time. My windows were fitted last week. The quality of the windows was excellent. The fitters were polite and very careful when removing my old windows The work was completed on time and exactly at the price quoted. The company stood out for me as they did exactly as promised at all stages. I would have no hesitation in recommending this company to anyone.
Customer in West Midlands Posted on 07/02/2022 , work completed 03/02/2022
The trader replied (on 10/02/2022)
Hello and thank you for your kind review. It's great to hear that you have had such a fantastic experience with our company. Thank you for your valued business - we hope to be of service to you again soon.
Quality work
Customer Service
Quality
Value
Had 2 x new bays, 1 x back window, 2 x new French doors, and15 replacement units. All work undertaken and completed to a high quality. Problems that arose were dealt with in a professional way and remedied. The team led by Mick were brilliant; follow-up work required due to previous company fitters was scheduled and performed on time. No complaints at all and would use again should any need arise. Also, a thank you to the office staff for prompt and decisive work.
Customer in West Midlands Posted on 24/09/2021 , work completed 20/09/2021
The trader replied (on 10/02/2022)
Thank you for taking the time to describe your experience with our company. We have passed your kind words on to our staff who are very pleased that we've been able to complete this work for you. Thank you for your valued custom.
Fantastic work by Finesse (again!)
Customer Service
Quality
Value
This is the third time I have used Finesse. This time I had two windows replaced and my conservatory refurbished (new roof, new windows and doors, new floor). I am absolutely delighted again. Their windows look beautiful and are very sturdy. My new conservatory looks stunning. I've had heat reflective glass in the roof - and it works! Even on a very hot day the conservatory is now a comfortable temperature and is a room that I can use all year. Lots of people have been involved in this project, from the guys who pulled down the old conservatory to the fitters, plasters and floor fitters. None of them could have been any more helpful. I would like to say a special thank you to Jez and Will who fitted the new conservatory - lovely people, incredibly hard workers and took such care to do great job. Also, thank you to Ellie who coordinated the project (not simple during a pandemic) and kept me fully informed - her friendly, fast and clear communications have been wonderful. Thanks to everyone at Finesse. I love my new windows and conservatory - see you next time!
Customer in West Midlands Posted on 16/07/2021 , work completed 08/07/2021
The trader replied (on 17/07/2021)
Wow! Thank you for your review and your much valued, repeat custom. We are genuinely thrilled to hear that you have been so impressed with our products and service once again. Thank you for taking the time to leave such a fantastic review. We hope to be of service again soon.
Replacement Windows
Customer Service
Quality
Value
We used Finesse windows to replace our old wooden ones. From start to finish they were superb. They came and assessed our need quickly and we did not have to wait long for them to start the work. The quality is excellent and the workmanship is superior. Darren and his dad came to install them and they are both such nice people. Helpful, friendly and nothing was too much trouble. We live in a very old house where nothing is square and they took time and trouble to make sure that the finishing was perfect. The craftmanship was right up there. I would give them 10 stars if I could. Dallas Swinburne
Dallas in Worcestershire Posted on 01/04/2021 , work completed 11/03/2021
The trader replied (on 02/04/2021)
Hi Dallas, working on your home was a real pleasure - thank you for giving us the opportunity to meet you (and your dog). Our installers really enjoyed the challenge that your unique property offered & remarked at how accommodating and friendly you were towards them. We certainly hope to be able to return one day to help you with further work. Thanks again for your hospitality and for chosing Finesse.
Excellent Quality, Professional Service and Lovely People!
Customer Service
Quality
Value
I would recommend Finesse Windows unreservedly, I found them to be extremely professional, helpful and friendly as well as reasonably priced. We recently had our attic window replaced with UPVC for ease of cleaning and upkeep. As we live in a period property I wouldn't normally consider UPVC but have to say I am so impressed with the quality of the replacement I couldn't be happier. From start to finish the people we dealt with from sales team to the fitters and everybody in between were friendly and helpful and went above and beyond what was expected of them. The fitters Chris and Sam were very respectful of our home and put sheets down on all the stairs and landings, and didn't leave any mess. Again they were very easy to get on with and had great interpersonal skills, even though it was Sam's first day in the job. The quality of the work was excellent and I would definitely use them again and recommend them without hesitation. Well Done Finesse!
Debbie in West Midlands Posted on 31/03/2021 , work completed 25/03/2021
The trader replied (on 01/04/2021)
Hi Debbie, thank you for your wonderful review. We have already shared your comments with our installers who are thrilled that you are happy with the experience they have provided for you. It's our company's 40th Birthday today and to receive this review on such a special day feels like a great boost for us. Thanks again for your valued custom and we hope to be of service to you again in the future.
Excellent Service and Products
Customer Service
Quality
Value
Finesse Windows were recommended to us by a close relative of ours after they had built a new Conservatory for them. We therefore had no hesitation in ordering a new Conservatory for ourselves and Finesse did an excellent job for us too. This is a company with old fashioned customer focussed values which was apparent at every stage of our dealings with them. From the initial consultation to the final build, each and every one of their staff have been polite and professional in all of their dealings with us. The quality of materials used in the build are excellent and we could not be any happier with the finished product. We are now looking forward to getting many years of pleasure from our purchase.
Customer in West Midlands Posted on 28/03/2021 , work completed 26/10/2020
The trader replied (on 30/03/2021)
Hi. Thank you for taking the time to share this review. You've touched upon all the special aspects of our business that we pride ourselves on. We are extremely old fashioned in our approach to customer care - it's what makes us unique so we are genuinely thrilled that you have been happy with our service. We hope you continue to enjoy your new conservatory for many many years to come and we will of course be on hand should you need to contact us throughout your 'decade of care' guarantee period and beyond. Thank you again for trusting us to complete this project for you. Take care.
Cannot fault the quality of work.
Customer Service
Quality
Value
Just had all my windows replaced. French doors fitted, radiator repositioned. Cannot fault the workmanship of all the traders involved, all arranged by Finesse. Builders, plumbers, plastering and of course Bill and Darren who fitted my windows to a very high standard of workmanship. All the workmen were polite and friendly. The price I felt was very fair to. A very professional company which I wouldn't hesitate to recommend.
Customer in Posted on 19/03/2021 , work completed 17/03/2021
The trader replied (on 23/03/2021)
Hello and thank you for your review. We really appreciate your kind words which we will be sure to pass on to the team. Thank you again for givin us the opportunity to carry out work on your home. Take care.