Endorsed by Which?

Finesse Windows Limited

4.9

365 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–19:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday 09:00–11:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

AUGUST 2024
MAY 2023
JULY 2021
May 2020

About

Finesse Windows supply & install beautiful, high quality, energy efficient & ultra-secure uPVC and Aluminium Doors & Windows, alongside Conservatories, Veranda Glass Rooms, Roof Lanterns, Industrial Style Doors and Room Dividers and the stunning Residence Flush Sash Windows range.

We strive hard to offer a distinctly different service in comparison to all other window companies in the West Midlands.

We were honoured to have been named the 2021 Which? Trusted Trader of the Year, and are proud to have WON the Which? Trusted Trader of the month award SIX TIMES - most recently in August 2024.

Our staff are all experts in their field & do everything with a touch of Finesse in a way that only we can. Rest assured, should you give us the opportunity to work on your property we will endeavor to exceed your expectations in every way.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Doors

    • Bi-fold doors
    • Patio doors
    • ​Aluminium doors
    • Composite doors
    • French doors
    • Front door
    • Orangeries
    • UPVC doors
  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
    • Conservatory Roof replacement
    • Sun Lounge
  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Stained glass
    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • More Services

    • porches
    • garage doors
    • roofline
    • windows

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
365 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
Great job
Customer Service
Quality
Value
From start to finish, the whole process was efficient and extremely professional. The fitters were friendly and very experienced, and explained everything that they were doing. I had all my windows and 1 patio door replaced with no issue whatsoever in 3 days. They even sorted out a couple of other minor issues, with no qualms whatsoever. Excellent service, and I can fully recommend Finesse. Thank you.
Customer in West Midlands Posted on 08/07/2025 , work completed 27/06/2025
The trader replied (on 09/07/2025)
Thank you so much for your kind words and wonderful feedback. We're delighted to hear that you found the process efficient and professional from start to finish. It's great to know our fitting team made you feel comfortable and well-informed throughout, and that the installation went smoothly. We're especially pleased we could help with those extra little bits too — it's all part of the service! Your recommendation means a lot to us. Thank you again for choosing Finesse.
Amazing company
Customer Service
Quality
Value
From start to finish, the whole process was efficient, timely, and extremely professional. The fitters were friendly and very experienced. I had 4 windows and 1 bathroom window replaced with no hassle. From the first phone call to the last, they made sure I was happy with everything that had been done. Excellent service, and I can fully recommend Finesse. Thank you.
Customer in West Midlands Posted on 04/07/2025 , work completed 25/05/2023
The trader replied (on 09/07/2025)
Thank you so much for your lovely feedback. We’re delighted to hear that you found the entire process smooth, professional, and hassle-free. It's great to know our team made you feel supported and well-informed from the first phone call to the final checks. We'll be sure to pass on your kind words to the fitters, they’ll be thrilled to hear it. Thank you again for choosing Finesse and for your recommendation!
Another brilliant job
Customer Service
Quality
Value
Another brilliant job from Finesse. This is our second time using Finesse - this time for new bifold doors at the back of the house. From Bob's initial visit to installation, we couldn't be happier with the service that has been provided. Here's why: - Excellent, personable support from Bob at the beginning - Brilliant communication from the team in the build-up to the installation - always happy to answer questions/flex visits where needed - really professional, friendly. experienced fitting team... huge thank you to Chris and Chad who didn't give up with our wonky dimensions on the hottest day of the year!!! We are just so pleased with the doors and 100% recommend this company. Peace of mind throughout and a brilliant product at the end. Thank you so much
Customer in West Midlands Posted on 01/07/2025 , work completed 30/06/2025
The trader replied (on 09/07/2025)
Thank you for taking the time to share such a thoughtful review, it truly means a lot to us! We're so pleased to have welcomed you back for your bifold doors, and it's wonderful to hear that the whole experience, from Bob’s initial visit through to installation, met your expectations. We’ll be sure to pass on your thanks to Chris and Chad, working through tricky dimensions on such a hot day is no small feat, and they’ll be thrilled to know their efforts made a difference. Your continued trust and recommendation mean the world to us. Enjoy your beautiful new doors, and thank you again for choosing Finesse!
New front door
Customer Service
Quality
Value
Finesse were very professional carrying out my request for a new front door. I had previously used them to renew all my windows and to fit a patio door glazed panel that could accommodate a cat flap. I had to have the front door renewed quickly, for security and medical reasons, and Finesse were excellent, delivering the finished product in half the normal timescale. They gave me confidence that what I wanted could be achieved (changing the way the door opened to create more room) and would look attractive despite my financial constraints. The new door looks lovely and gives me peace of mind as to the security of the house and the longevity of the door function and its materials.
Customer in West Midlands Posted on 06/06/2025 , work completed 02/06/2025
The trader replied (on 16/06/2025)
Thank you for your lovely review and for choosing Finesse again. We’re so pleased we could meet your needs quickly and deliver a secure, attractive front door that works for your space and budget. It means a lot that you’ve trusted us with your windows, patio door, and now your front door. We're always here if you need us in the future.
Lovely new windows!
Customer Service
Quality
Value
Maisie and Andy have fitted two new lovely windows for me! They arrived, as agreed, on schedule. The windows fitted are at the front of the house on a bedroom and a bathroom in rosewood upvc on the exterior and white on the interior. The job was done within a few hours without any problems. Everything was kept very clean with the stair carpet and landing covered for protection. The bathroom was cleaned afterwards. Thank you! Credit also to our local Finesse showroom who made the process very smooth including Dominic and Ian who did the initial survey and the admin staff for excellent customer service and communication. Would definitely recommend.
Customer in West Midlands Posted on 20/05/2025 , work completed 20/05/2025
The trader replied (on 27/05/2025)
Thank you so much for your kind words and lovely feedback! We're delighted to hear that you're pleased with your new windows and that our team made the installation process smooth and efficient. It's great to know everything went to plan: from protecting your home during the work to leaving everything clean and tidy afterwards. We’ll be sure to pass on your thanks to Dominic, Ian, and our showroom and admin teams too—they’ll be thrilled to hear your comments. Thank you again for choosing Finesse and for recommending us. It really means a lot!
Fantastic work: reliable and high quality
Customer Service
Quality
Value
We booked finesse to replace a bathroom window and also to remove old patio doors and replace with half brick and big windows (we now have patio doors elsewhere downstairs). They were efficient, friendly, transparent, non pushy at all stages. Workmen were really decent guys, cleared up after themselves, kept us well informed throughout and completed a high quality job. Totally recommend them
Customer in West Midlands Posted on 23/04/2025 , work completed 20/03/2025
The trader replied (on 05/05/2025)
We are totally thrilled! Thank you so much for taking the time to write a review. Transparency is so important to us in our pursuit of ensuring that every customer knows exactly what they are purchasing, followed up by good communication and fitted by the very best in our industry. Thank you for your very valued order.
Great experience
Customer Service
Quality
Value
I had two new windows and a door fitted by finesse windows. They turned up on time and were professional and worked as cleanly as possible. The fitter Jez was fantastic. I was comfortable with them in my home. I’d use them again Not the cheapest but you get what you pay for!
Customer in West Midlands Posted on 18/04/2025 , work completed 17/04/2025
The trader replied (on 22/04/2025)
That's so kind of you to let us know, we understand the importance of being courteous and making people feel at ease. We are so glad that this shone through. Thank you for trusting us with your order and we hope to be of service in the future.
I have used Finesse before and have found their customer service and products to be of a very high standard.
Customer Service
Quality
Value
I had a new bay window installed. The salesman and surveyor ensured that the design was in keeping with the character of a victorian terrace. The workmen who installed the window were great, very helpful, skilled and professional. Aftercare was very good and the whole process was stress free. A very positive experience.
Customer in West Midlands Posted on 17/04/2025 , work completed 21/03/2025
The trader replied (on 05/05/2025)
That's great to hear, we always strive to provide a stress free experience. The team will be delighted! We look forward to being of assistance in the future.
Front window replacement
Customer Service
Quality
Value
This is not the first time that we have used Finesse Windows, who are a local company to us. We had no hesitation returning to them because we have always found them, their products and the installation teams to be excellent from start to finish; We have had windows installed by other companies but we have found Finesse to be superior in all respects, including quality, after sales service and the provision of a personal service; This time was no different; everything went smoothly, from the first enquiry to the initial survey via liaison with front desk and sales personnel; The two installers were efficient, finishing the work quicker than expected and the room was left clean and tidy I would thoroughly recommend Finesse as a company
Customer in West Midlands Posted on 14/04/2025 , work completed 11/04/2025
The trader replied (on 16/04/2025)
Thank you for you loyal business, we are so grateful that you have returned to us. We are on hand for whenever you need us in the future. The team will be thrilled with your review so thank you for letting us know!
Taken aback!
Customer Service
Quality
Value
Supplied and fitted a new external glazed door and frame. Brought forward the delivery estimate by several weeks to help with our proposed holiday dates. Delivered and fitted on the date agreed (?!). Fitted in less time than originally allowed for. The installation team arrived when promised, they were clean workers, and good communicators. They weren't the cheapest, but they were by far the best I have come across. I may even have to revise my view of glazing companies.
Customer in Worcestershire Posted on 31/03/2025 , work completed 15/02/2025
The trader replied (on 16/04/2025)
We are very pleased to be revising your view of glazing companies! We believe in good communication, doing the job correctly with care and no cutting corners. We hope to be of service again in the future.