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Endorsed by Which? Trusted Traders

Finesse Windows Limited

Profile thumb 32353 finessewindows logo rgb   copy
4.9

274 Reviews

Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday 10:00–16:00
  • Sunday - Closed

Organisations and Awards

July 20
May 2020

About

Hello, if you’re looking for beautiful, high quality, energy efficient and ultra-secure doors and windows, join the Finesse family of delighted customers.

We strive hard to offer a distinctly different service in comparison to all other window companies in the West Midlands.

We are extremely proud to have WON the Which? Trusted Trader of the month award THREE TIMES - for July 2017, July 2019 and for July 2020. We were also shortlisted in the top 4 for the Which? Trusted Trader of the Year awards for 2017 - chosen from over 8,500 eligible traders nationwide!

Our staff are all experts in their field and are focused on making the Finesse experience a real pleasure for our customers.

Finesse Windows will design, make, fit and service exceptional doors and windows for your home with care and Finesse.

We do everything with a touch of Finesse in a way that only we can. Rest assured, should you give us the opportunity to work on your property we will endeavor to exceed your expectations in every way.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Doors

    • Bi-fold doors
    • Patio doors
    • ​Aluminium doors
    • Composite doors
    • French doors
    • Front door
    • Orangeries
    • UPVC doors
  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
    • Conservatory Roof replacement
    • Sun Lounge
  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Stained glass
    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • More Services

    • porches
    • garage doors
    • roofline
    • windows

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
274 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Replacement Windows
Customer Service
Quality
Value
We used Finesse windows to replace our old wooden ones. From start to finish they were superb. They came and assessed our need quickly and we did not have to wait long for them to start the work. The quality is excellent and the workmanship is superior. Darren and his dad came to install them and they are both such nice people. Helpful, friendly and nothing was too much trouble. We live in a very old house where nothing is square and they took time and trouble to make sure that the finishing was perfect. The craftmanship was right up there. I would give them 10 stars if I could. Dallas Swinburne
Dallas in Worcestershire Posted on 01/04/2021 , work completed 11/03/2021
The trader replied (on 02/04/2021)
Hi Dallas, working on your home was a real pleasure - thank you for giving us the opportunity to meet you (and your dog). Our installers really enjoyed the challenge that your unique property offered & remarked at how accommodating and friendly you were towards them. We certainly hope to be able to return one day to help you with further work. Thanks again for your hospitality and for chosing Finesse.
Excellent Quality, Professional Service and Lovely People!
Customer Service
Quality
Value
I would recommend Finesse Windows unreservedly, I found them to be extremely professional, helpful and friendly as well as reasonably priced. We recently had our attic window replaced with UPVC for ease of cleaning and upkeep. As we live in a period property I wouldn't normally consider UPVC but have to say I am so impressed with the quality of the replacement I couldn't be happier. From start to finish the people we dealt with from sales team to the fitters and everybody in between were friendly and helpful and went above and beyond what was expected of them. The fitters Chris and Sam were very respectful of our home and put sheets down on all the stairs and landings, and didn't leave any mess. Again they were very easy to get on with and had great interpersonal skills, even though it was Sam's first day in the job. The quality of the work was excellent and I would definitely use them again and recommend them without hesitation. Well Done Finesse!
Debbie in West Midlands Posted on 31/03/2021 , work completed 25/03/2021
The trader replied (on 01/04/2021)
Hi Debbie, thank you for your wonderful review. We have already shared your comments with our installers who are thrilled that you are happy with the experience they have provided for you. It's our company's 40th Birthday today and to receive this review on such a special day feels like a great boost for us. Thanks again for your valued custom and we hope to be of service to you again in the future.
Excellent Service and Products
Customer Service
Quality
Value
Finesse Windows were recommended to us by a close relative of ours after they had built a new Conservatory for them. We therefore had no hesitation in ordering a new Conservatory for ourselves and Finesse did an excellent job for us too. This is a company with old fashioned customer focussed values which was apparent at every stage of our dealings with them. From the initial consultation to the final build, each and every one of their staff have been polite and professional in all of their dealings with us. The quality of materials used in the build are excellent and we could not be any happier with the finished product. We are now looking forward to getting many years of pleasure from our purchase.
Customer in West Midlands Posted on 28/03/2021 , work completed 26/10/2020
The trader replied (on 30/03/2021)
Hi. Thank you for taking the time to share this review. You've touched upon all the special aspects of our business that we pride ourselves on. We are extremely old fashioned in our approach to customer care - it's what makes us unique so we are genuinely thrilled that you have been happy with our service. We hope you continue to enjoy your new conservatory for many many years to come and we will of course be on hand should you need to contact us throughout your 'decade of care' guarantee period and beyond. Thank you again for trusting us to complete this project for you. Take care.
Cannot fault the quality of work.
Customer Service
Quality
Value
Just had all my windows replaced. French doors fitted, radiator repositioned. Cannot fault the workmanship of all the traders involved, all arranged by Finesse. Builders, plumbers, plastering and of course Bill and Darren who fitted my windows to a very high standard of workmanship. All the workmen were polite and friendly. The price I felt was very fair to. A very professional company which I wouldn't hesitate to recommend.
Customer in Posted on 19/03/2021 , work completed 17/03/2021
The trader replied (on 23/03/2021)
Hello and thank you for your review. We really appreciate your kind words which we will be sure to pass on to the team. Thank you again for givin us the opportunity to carry out work on your home. Take care.
Excellent Service Again
Customer Service
Quality
Value
I had every confidence that Finesse Windows would do a good job of installing my new front door as I have used them before. They gave excellent service again. I am very pleased with the result. I would thoroughly recommend them.
Customer in West Midlands Posted on 08/01/2021 , work completed 20/01/2007
The trader replied (on 10/01/2021)
Thank you for your recommendation and your loyal business. We are all very happy to see that you are delighted with your new front door.
A very satisfied customer
Customer Service
Quality
Value
This is the third time that we have used Finesse and their service never disappoints including brilliant after sales service. Having previously had a new patio door and electric garage doors, we didn’t hesitate in contacting Finesse to fit new windows for us. Their service from start to finish was very professional, including their COVID safe restrictions. The fitting team were polite, clean and tidy and did a very pleasing job. The quality of the windows is excellent and we would not hesitate to recommend Finesse.
Janet in Worcestershire Posted on 24/10/2020 , work completed 12/10/2020
The trader replied (on 24/11/2020)
Hi Janet, thank you for your kind review. It's been a real pleasure to work on your property on many occasions & we really appreciate your loyal custom. Take care & we hope to be able to serve you again in the near future.
Excellent Quality and Service
Customer Service
Quality
Value
I had 3 windows replaced, including a floor to ceiling lounge window with door, using Finesse as they are Which? recommended. The consultation process was thorough and very Covid-safe. The installation was on time and professional, also Covid-safe. The window quality is excellent, as is security, there was no damage to decor and the installers cleaned up fantastically. They also removed a blind and refitted it for me. I particularly valued the helpful service as I am over 70 and some tasks are difficult for me. I would certainly use them again and recommend them to others without hesitation.
Customer in West Midlands Posted on 24/09/2020 , work completed 16/09/2020
The trader replied (on 01/10/2020)
Hello and thank you for your kind words. We will make sure we pass your message on to the installers who will be delighted to know how happy you are with our work. The Covid procedures we have in place throughout the process are essential for everybody's well being and it's extremely satisfying for us to know that despite the challenges this virus is providing us all we are able to carry on our work to the highest standard whilst ensuring everybody's safety.
Amazing service and fantastic finish!
Customer Service
Quality
Value
What amazing service from the team at Finesse Windows! From the moment we got in touch with them, To the staff in their show room, the customer service team and the fitters, we couldn’t have been more pleased with their professional service. This is the second time we have used them, we recommend them to everyone and would gladly use again ourselves!
Customer in Worcestershire Posted on 17/08/2020 , work completed 07/08/2020
The trader replied (on 02/09/2020)
Thank you for this magnificent review of our team and their service. We are very glad to have been of service again. It's a real pleasure to carry out work for clients such as yourselves and we hope to be able to fulfill further work for you in the years & decades to come. Thanks again.
Kitchen window
Customer Service
Quality
Value
In our kitchen the only access to the outside was a door and solid kitchen window. When using the kitchen, for ventilation we opened the door, not a viable option in poor weather. A replacement window with a half opening was requested. Measurements were taken, a design and price agreed around March. Then the lockdown came. We were then given a date in June. The fitter turned up on time. took the old window out and replaced it with the new window in the existing surrounds. He clearly knew what he was doing in overcoming problems as they occurred. It was all done in half a day including clearing up and working within Covid restrictions. Overall, an efficient process at a reasonable price. This was our second encounter with Finesse and the previous high standards were maintained. Who would want to use anyone else?
Customer in West Midlands Posted on 15/08/2020 , work completed 26/05/2020
The trader replied (on 24/08/2020)
Hello and thank you for taking the time to leave this review. It's very pleasing for us to know that you have been impressed with our service - especially during these more challenging times. We appreciate your business and hope to be of service to you again some time to carry out contract number 3 and beyond.
Repair work to front door
Fitted front door about 3 yrs ago in my 87 yr old moms house. Kept noticing a draft and found front door was warped. They changed that but still had draft. When replacing carpet for tiling found they had not filled in around bottom of door and there were huge deep gaps with no filler. They had covered it up with carpet. Agent came today and said carpet had rubbed hole in floor! They need to take customer complaints seriously and also apologise for poor workmanship instead or arguing.
Customer in West Midlands Posted on 15/07/2020 (Reviewer did not use service)
The trader replied (on 12/08/2020)
Thank you for your review, we take all forms of feedback extremely seriously and have fully reviewed your concerns. When a new door is installed it is not normal practice to remove your carpet, your old door was removed and the new one installed with with a covering trim to achieve a neat finish. This is completely normal practice. The gaps in your existing floor’s surface have only been revealed since you have had your carpet removed 3 years after the door was fitted, including the carpet grip. Once the issue was reported to us we returned immediately and filled the gaps completely free of charge because we always try to help even if we are not responsible. We are sorry to hear that you have not been happy with our service on this occasion and thank you again for your valued feedback.