Endorsed by Which?

Finesse Windows Limited

4.9

344 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–19:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday 09:00–11:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

AUGUST 2024
MAY 2023
JULY 2021
May 2020

About

Finesse Windows supply & install beautiful, high quality, energy efficient & ultra-secure uPVC and Aluminium Doors & Windows, alongside Conservatories, Veranda Glass Rooms, Roof Lanterns, Industrial Style Doors and Room Dividers and the stunning Residence Flush Sash Windows range.

We strive hard to offer a distinctly different service in comparison to all other window companies in the West Midlands.

We were honoured to have been named the 2021 Which? Trusted Trader of the Year, and are proud to have WON the Which? Trusted Trader of the month award SIX TIMES - most recently in August 2024.

Our staff are all experts in their field & do everything with a touch of Finesse in a way that only we can. Rest assured, should you give us the opportunity to work on your property we will endeavor to exceed your expectations in every way.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Doors

    • Bi-fold doors
    • Patio doors
    • ​Aluminium doors
    • Composite doors
    • French doors
    • Front door
    • Orangeries
    • UPVC doors
  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
    • Conservatory Roof replacement
    • Sun Lounge
  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Stained glass
    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • More Services

    • porches
    • garage doors
    • roofline
    • windows

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
344 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
Replacement windows by a very good company who did a great job from start to finish at a competitive price.
Customer Service
Quality
Value
Finesse Windows were great from start to finish. The very knowledgeable salesperson took us through all the options. We actually had maybe 5 options priced for the whole house, front only, back in different styles and with/without bifold doors, and also a new front door. All quotes were emailed in writing with dimensions and details. In the end, we took advantage of the "bulk" discount by buying all windows and doors at the same time. The surveyor was excellent using a ladder to measure each window from the outside. The value of this was reflected in the perfect fit of the windows. We asked for the earliest installation date possible (we were doing a house referb) and we achieved an very quick manufacture and installation date. The guys fitting the windows were great and there were a few visits by senior supervisors to ensure all was progressing well. The install and after-sales people have been great (extra set ok keys etc, and snagging team). Very impressed and I would say I am very demanding. All sounds too good to be true, but actually, there are some businesses around who really do deliver - Finesse are one of them. Well done them!
Customer in West Midlands Posted on 27/11/2024 , work completed 13/11/2024
New door and windows
Customer Service
Quality
Value
Excellent work by Finesse as usual. From the beginning of the enquiry until the completed work the company kept in touch to make sure that the work is completed to schedule and efficiently. I can recommend them highly enough.. the team are professional and the work is of a high standard. Thank you Finesse again.
Customer in West Midlands Posted on 04/11/2024 , work completed 01/11/2024
Beautiful feature bay window
Customer Service
Quality
Value
I live in an old property with a bay window and the original window with stained glass was deteriorated beyond repair. I'm so glad I used Finesse to design and install a replace the bay window. I wanted a very specific design which was sympathetic to the original window, but still reasonably affordable (timber options were put of my price range). Finesse designed and delivered exactly what I wanted and the stained glass is stunning. I'd definitely recommend them, especially to anyone like myself with a period property which needs modernisation, but you wish to retain the character. The service from the design, installation and aftercare was faultless. I am a very satisfied customer and will likely use Finesse again when we upgrade other windows in the property.
Customer in West Midlands Posted on 02/11/2024 , work completed 17/10/2024
5 Star Service
Customer Service
Quality
Value
I cannot recommend Finesse Windows highly enough. From the first consultation with the lovely Bob I knew I could trust this company. Their prices were competitive and the quality of their products are of the highest standard. Their fitters were respectful of my property and cleaned up after themselves and their work is to a high standard. The ladies in the office kept me informed of the process all the way through and were very friendly and patient with done of my daft questions. My new windows and doors are lovely and I’ve had many compliments about them. I have absolutely no reservations in recommending this company
Customer in West Midlands Posted on 02/11/2024 , work completed 23/10/2024
Excellent Team
Customer Service
Quality
Value
We had just had our windows and porch replaced by Finesse Windows. We are very happy with everything, from the time Russell spent with us at the showroom explaining the options and helping us to make the right decision for our needs, Dominic being ever so helpful in sorting out and amending the contract for us, Ian coming over to do the final survey and giving us very useful advice, to Nick and Steve coming to fit the windows with such meticulous attention to details and being so courteous throughout, and also Jenny answering all my questions whenever I called. After sales support by Lindsey with providing details about warranty etc and a named person to contact in case of post installation support is also excellent. A very impressive team! I have no reservation recommending Finesse Windows.
Customer in West Midlands Posted on 21/10/2024 , work completed 16/10/2024
Quality product and excellent fitting service
Customer Service
Quality
Value
We chose Finesse Windows to replace 3 bay windows, 7 casement windows, sliding patio doors and our front door following our on-line research and the very positive reviews of the quality of their product and highly recommended fitting service. We were not disappointed. We found the sales advice focused, helpful and concise with the opportunity to have 'hands on' experience of windows, doors and door furniture at the local showroom. The after sales support kept us in touch with progress towards installation which commenced within the predicted timescale. The fitted product appears to be of a high standard and has completely met our expectations. We were particularly impressed with the quality of workmanship of our fitting team Jez and Jaydon, which was second to none from start to finish; they were experienced, skilled, hard working, scrupulous about minimising disruption and a pleasure to have in our home. We have no hesitation in recommending Finesse Windows.
Customer in West Midlands Posted on 08/10/2024 , work completed 26/09/2024
The trader replied (on 10/10/2024)
Thank you so much for your wonderful review, we are very proud of our fitting teams. They are highly skilled and passionate about what they do. We are so happy to have been of service and we thank you for your very valued custom.
Another Quality Installation
Customer Service
Quality
Value
We recently had a patio door/window fitted by Finesse. The installers did a superb job, fitting it all neatly, securely and leaving no mess. We have now had all of our windows plus a porch fitted by Finesse. Every employee we have dealt with has been well prepared, polite and efficient. The whole process went smoothly. We highly recommend them.
Customer in West Midlands Posted on 02/10/2024 , work completed 20/09/2024
The trader replied (on 04/10/2024)
Thank you so much for taking the time to write, we are very happy to have been of service over the years and we are so grateful for your loyal custom. Our team will be thrilled to read your review.
100% Recommended
Customer Service
Quality
Value
Absolutely recommend this company. We had a porch built. From initial visit through to completion they were absolute professionals. Complete transparency with quotes and all communication, easy to contact, all tradesmen (Brett, Matt, Jez,and Ivan) completed work to an excellent standard and were 100% tidy when working and respectful of gardens etc. We have a Victorian house and Finesse designed and built a porch totally in keeping with the age of the property, a big concern for us. On a personal level, my husband is disabled and was treated with kindness, respect and patience (where necessary) by everyone involved in this project. Great company.
Customer in West Midlands Posted on 10/09/2024 , work completed 02/09/2024
The trader replied (on 18/09/2024)
Thank you for taking the time to leave this review, our team are delighted to have been of service and it was our pleasure to be involved in your project. We think it looks amazing and we have really enjoyed bringing your ideas to life. Thank you for your very valued custom and we hope to be of service again in the future.
New Double Glazing and exterior door.
Customer Service
Quality
Value
Thanks to the team at Finesse Windows for a very pleasant, professional, efficient experience from the start to finish. Excellent customer service/ support and installers. Will be using again in the near future, highly recommend. Karl
Customer in West Midlands Posted on 30/08/2024 , work completed 22/08/2024
The trader replied (on 04/09/2024)
Thanks, we really appreciate you taking the time to leave feedback, our customers' experience is very important to us so we are delighted to hear that we got it spot on! We look forward to being of service in the future.
Excellent back door and window
Customer Service
Quality
Value
Thrilled with the work we had done. Extremely high quality and most importantly for us has improved the security of our house immensely. Mo took us through the initial design and was perfect. He even made some suggestions we had not thought of that’s made a big difference. He took his time to explain everything and the whole process. We were worried on timeframe as we have a baby on the way but they reassured us at every step and was completed in good time. The surveyor (apologies forgot his name) was lovely and made sure he got all the measurements correct. He even did a follow up visit to make sure everything was ok and left a goodie bag which was a lovely little touch. The installer (apologies forgot his name) was excellent. Worked tidily and left no mess. He took all the old stuff away and was a delight to communicate with. Probably more than other quotes but you definitely get what you pay for! Couldn’t recommend them highly enough!
Customer in West Midlands Posted on 27/08/2024 , work completed 13/08/2024
The trader replied (on 30/08/2024)
Thank you so much for taking the time to let us know of your experience, especially with a baby on the way! It was our pleasure to help and we are so happy that you feel more secure in your home now. Best wishes for your new arrival and we hope to be of service again in the future.