Endorsed by Which?

Finesse Windows Limited

4.9

363 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–19:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday 09:00–11:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

AUGUST 2024
MAY 2023
JULY 2021
May 2020

About

Finesse Windows supply & install beautiful, high quality, energy efficient & ultra-secure uPVC and Aluminium Doors & Windows, alongside Conservatories, Veranda Glass Rooms, Roof Lanterns, Industrial Style Doors and Room Dividers and the stunning Residence Flush Sash Windows range.

We strive hard to offer a distinctly different service in comparison to all other window companies in the West Midlands.

We were honoured to have been named the 2021 Which? Trusted Trader of the Year, and are proud to have WON the Which? Trusted Trader of the month award SIX TIMES - most recently in August 2024.

Our staff are all experts in their field & do everything with a touch of Finesse in a way that only we can. Rest assured, should you give us the opportunity to work on your property we will endeavor to exceed your expectations in every way.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Doors

    • Bi-fold doors
    • Patio doors
    • ​Aluminium doors
    • Composite doors
    • French doors
    • Front door
    • Orangeries
    • UPVC doors
  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
    • Conservatory Roof replacement
    • Sun Lounge
  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Stained glass
    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • More Services

    • porches
    • garage doors
    • roofline
    • windows

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
363 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
A very good job
Customer Service
Quality
Value
I would just like to say how pleased I am with my new window, and also with the two fitters Jess and Will. They were polite and friendly and good workers, I was quite at ease with them being in my house, they also cleared and tidied up everything after they had finished.
Enid, West Midlands Posted on 26/02/2018 , work completed 26/02/2018
The trader replied (on 28/03/2018)
Hi Enid, we are really pleased that you are happy with our product and service - he hope to be able to serve you again in the future.
Happy Redditch Customer
Customer Service
Quality
Value
We had 12 windows fitted, 2 Large 5 sided bays, an oversize patio window and 9 other windows. We were very pleased with the quality and finish of the windows. The fitters, Jez and Will, were with us for 5 days. They were friendly, efficient and checked at all times that we were happy with what they were doing. We assumed we would have to decorate all of the rooms straight after but in fact we wont have to rush to do any remedial work inside. Couldn't have wished for a better experience. Would highly recommend Finesse to anyone and we were happy that the workmanship followed true to form from the reviews we had read when choosing Finesse to install our windows.
Happy Redditch Customer Posted on 07/05/2018 , work completed 07/05/2018
The trader replied (on 18/05/2018)
Thank you for this excellent review. We are very proud to have been given the opportunity to fulfill this project for you and we would be delighted to work for you again in the future.
High quality windows fitted by guys who put in one hundred and ten percent
Customer Service
Quality
Value
We have used Finesse before and were happy to go back to them. This time we were having two front bedroom windows fitted and were a bit concerned that our fairly recent work to redecorate and carpet our bedroom would be ruined as the old frames looked difficult to remove. But on the day, Dave and Mike, the fitters, were fantastic. They were a delight to have around and listened carefully to our concerns. They understood exactly and worked around the problems to leave our wallpaper, paint and carpet in perfect condition. They were willing to work into early evening on a Friday to get it all finished. Very impressed and the windows are of the usual high quality. Thanks guys.
Tim in West Midlands Posted on 27/06/2022 , work completed 24/06/2022
The trader replied (on 27/06/2022)
Thank you Tim for your kind review. We have passed your thanks onto our installation team who are thrilled with your feedback. We always aim to go beyond the extra mile to make sure our clients are delighted with the results. Thanks again for your much valued, repeat custom.
EXCELLENT COMPANY! - SUPERB SERVICE! - HIGHY RECOMMENDED!
Customer Service
Quality
Value
Finesse Windows have been absolutely superb from initial quote enquiry through to completion of work. They are extremely professional, keeping the customer informed throughout the stages from quote to when installation will be, and the quality of windows is excellent. Not surprising that they have been awarded the Which? Trader award, given they are a small family run business, and obviously customer service, and quality is so important to them, which is evident from the service they provide. Finesse are highly recommended and will certainly use them in the future! Many thanks to all the Finesse team!
Customer in Worcestershire Posted on 15/11/2022 , work completed 15/11/2022
The trader replied (on 15/11/2022)
Hi, thank you for your very kind words. We really do try hard to make the experience as professional and enjoyable as possible for all of our valued clients. As you rightly say we are a small family business but we set ourselves extremely high standards. It makes us extremely proud to receive feedback like this so thank you again for taking the time to outline your experience with our magnificent staff.
Excellent company to deal with
Customer Service
Quality
Value
During the coldest week in January, Finesse Windows replaced 2 big bay windows plus the bay barrel, and also a bedroom window at the back over a sloping roof that required scaffolding. The fitting team led by Jez, supported by Jamie and Will, did an excellent job and worked non-stop in the most awful weather, completing the job in 5 days as promised. They were polite and professional with great interpersonal skills, clearing up each evening and always arriving on time, even in the snow! In fact, all the people involved were a pleasure to deal with and a great credit to Finesse Windows. I am very pleased with the end result which is of the highest quality and looks very good indeed and will certainly use the company again, and happy to recommend them to anyone who wants first-class work done on their home.
Customer in West Midlands Posted on 24/03/2023 , work completed 31/01/2023
The trader replied (on 27/03/2023)
Thank you for your very kind words and for taking the time to share your experience with our company. Our installers are not only real craftsmen - they do genuinely care about each project we undertake - powering on through the snow is a very typical example of the way in which we go above and beyond to ensure our customers are delighted with our work.
Arched patio door fitted to rear of property
Customer Service
Quality
Value
Finesse Windows were very professional right through the contract, from quote to installation, they were in keeping with all time schedules. The patio supplied is very high spec and the fitter Lee did a superb job very clean tidy and fast installation. We are delighted with our new door.
Customer in Worcestershire Posted on 27/01/2023 , work completed 01/11/2022
The trader replied (on 27/01/2023)
Hi, this is great to hear. We will certainly pass on your very kind comments to our installer who will be thrilled to know you are satisfied with our service. Thanks again for taking the time to share your experience with our company. Very much appreciated.
New windows
Customer Service
Quality
Value
We recently had finesse in to install new windows both upstairs and downstairs! I can honestly not recommend them enough the whole process was great and their customer care both before and after was exemplary! The guys who fitted the windows were incredibly helpful, polite and carried out the work to an impeccable standard! Thank you so much to the whole team!
Customer in West Midlands Posted on 19/05/2023 , work completed 17/05/2023
The trader replied (on 22/05/2023)
Hello, thank you for your kind comments. We realise that when buying windows there's so much more to consider than just the windows themselves. Our team are experts at delivering care throughout the whole process from design, to survey, manufacture, installation and aftercare. We undertake all of this with the all important touch of 'Finesse' that makes all the difference. Thanks again for your valued business.
First Class Service
Customer Service
Quality
Value
We were very pleased with the professionalism that your company as showed from start to finish. The completed French door was superb and it really does change the effect of our outside porch. Would have no hesitation in recommending this company at all. Couldn’t fault anything which is great in this day and age one very pleased customer.
Customer in West Midlands Posted on 22/05/2023 , work completed 19/05/2023
The trader replied (on 23/05/2023)
We are so pleased you are happy with your new French Doors. Thanks for taking the time to let us know & please don't hesitate to get in touch if we can help further with any other home improvement projects you may be considering.
Quality throughout
Customer Service
Quality
Value
We had brilliant service from the beginning when we had 7 new windows fitted, one of which was a large bay. We also opted to have the roof line replaced which Steve carried out carefully and to time. Communication throughout, led mostly by Lindsey was excellent as was the work from Mo, the planner, Ian (?) the surveyor and Chris and Chad the fitters. The team work well together and are obviously very proud of what they do. The windows are of a high quality and look fabulous; Chris and Chad deserve a medal for their craftsmanship on the bay window which wasn't quite as straight forward as first thought. The attention to detail from all members of staff involved in the project was outstanding and can be seen in the impressive results, giving real value for money. I've never written such a glowing review of a company before and it is a pleasure to do so.
Customer in West Midlands Posted on 15/08/2023 , work completed 23/08/2011
The trader replied (on 17/08/2023)
Thank you so much for taking the time to review our service, we are beyond proud of our team and are so pleased to have been involved in your project. We work hard to ensure that every detail is right so to receive this feedback is just brilliant. Thank you again for trusting us with your order and we will get on with making a medal!
Outstanding customer service
Customer Service
Quality
Value
My house was fully refurbished in 2016 with all windows and doors fitted by Finesse. I had a couple of service calls over the last 7 years with the last one being a couple of days ago. I was amazed to be contacted half an hour after I sent my email with the service call arranged later that day to adjust my front door hinges. What an outstanding service!
Customer in Worcestershire Posted on 04/12/2023 , work completed 01/09/2016
The trader replied (on 08/12/2023)
Thank you for taking the time to write a review. We are delighted to have been of service. Our Decade of Care is very important to us and we are always on hand to keep your installation in 'Finesse' condition.
Excellent service and quality
Customer Service
Quality
Value
Had new double glazed windows and doors fitted throughout the property by Finesse Windows. An excellent service provided from start to finish with a single point of contact provided throught each stage. Supplied and fitted to the agreed specification and on schedule. What really stood out was how neat and tidy the job was done and how clean the property was left after each day. Would definitely recommend Finesse Windows to friends and family.
Customer in West Midlands Posted on 22/01/2024 , work completed 16/01/2024
The trader replied (on 31/01/2024)
We are delighted to hear that our fitters took great care, it is so important. It has been our pleasure to be involved in your project and we thank you for trusting us with your order.
5 Star Service
Customer Service
Quality
Value
I cannot recommend Finesse Windows highly enough. From the first consultation with the lovely Bob I knew I could trust this company. Their prices were competitive and the quality of their products are of the highest standard. Their fitters were respectful of my property and cleaned up after themselves and their work is to a high standard. The ladies in the office kept me informed of the process all the way through and were very friendly and patient with done of my daft questions. My new windows and doors are lovely and I’ve had many compliments about them. I have absolutely no reservations in recommending this company
Customer in West Midlands Posted on 02/11/2024 , work completed 23/10/2024
The trader replied (on 30/12/2024)
An all-round lovely review! The team will be so happy because our business depends on hundreds of little things being done well and by the very best people in our industry. Thank you for mentioning them all! Thank you also for your very kind recommendation, that means the world to us.
New door and windows
Customer Service
Quality
Value
Excellent work by Finesse as usual. From the beginning of the enquiry until the completed work the company kept in touch to make sure that the work is completed to schedule and efficiently. I can recommend them highly enough.. the team are professional and the work is of a high standard. Thank you Finesse again.
Customer in West Midlands Posted on 04/11/2024 , work completed 01/11/2024
The trader replied (on 30/12/2024)
It was our pleasure and we thank you for your very loyal custom, we do not take it for granted. Thank you again for your very valued custom.
Front window replacement
Customer Service
Quality
Value
This is not the first time that we have used Finesse Windows, who are a local company to us. We had no hesitation returning to them because we have always found them, their products and the installation teams to be excellent from start to finish; We have had windows installed by other companies but we have found Finesse to be superior in all respects, including quality, after sales service and the provision of a personal service; This time was no different; everything went smoothly, from the first enquiry to the initial survey via liaison with front desk and sales personnel; The two installers were efficient, finishing the work quicker than expected and the room was left clean and tidy I would thoroughly recommend Finesse as a company
Customer in West Midlands Posted on 14/04/2025 , work completed 11/04/2025
The trader replied (on 16/04/2025)
Thank you for you loyal business, we are so grateful that you have returned to us. We are on hand for whenever you need us in the future. The team will be thrilled with your review so thank you for letting us know!
Fantastic work: reliable and high quality
Customer Service
Quality
Value
We booked finesse to replace a bathroom window and also to remove old patio doors and replace with half brick and big windows (we now have patio doors elsewhere downstairs). They were efficient, friendly, transparent, non pushy at all stages. Workmen were really decent guys, cleared up after themselves, kept us well informed throughout and completed a high quality job. Totally recommend them
Customer in West Midlands Posted on 23/04/2025 , work completed 20/03/2025
The trader replied (on 05/05/2025)
We are totally thrilled! Thank you so much for taking the time to write a review. Transparency is so important to us in our pursuit of ensuring that every customer knows exactly what they are purchasing, followed up by good communication and fitted by the very best in our industry. Thank you for your very valued order.
Excellent job, very efficient
Customer Service
Quality
Value
We had 3 small windows and four very large windows fitted in communal lobbies in my apartment complex. The work was completed as per the quote, despite having to delay the start of work due to the tardiness of the management company in paying the deposit. Work was finished as scheduled, with the scaffolding removed two days ahead of schedule. Communication was regular, comprehensive and efficient. The scaffolders and the fitters were a pleasure to have on site, and left everything clean and tidy. We used Finesse three years ago to replace all windows in 21 apartments, and could not have asked for better service. We were worried about planning permission, but Design Team Manager Wayne Martin worked his socks off to help us with the planning application, which was successful, and we were delighted with the end result. I can highly recommend this company.
Customer in Warwickshire Posted on 19/02/2025 , work completed 15/02/2025
The trader replied (on 27/02/2025)
Thank you for your very loyal custom, it has been our pleasure to work on your project and we are so pleased that we were able to help with the planning. We look forward to working with you in the future!
Amazing company
Customer Service
Quality
Value
You can’t fault the Finesse team all the way through from the sales rep that originally came to the house, the fitters and the extremely attentive customer support throughout the process providing updates all the way! Amazing service from start to finish and a beautiful product! Great to be able to visit the showroom and see the manufacturing process with people making windows in the UK.
Customer in Worcestershire Posted on 11/03/2025 , work completed 07/03/2025
The trader replied (on 14/03/2025)
We really appreciate your comments regarding our showroom and factory, we believe it is so important to manufacture our own range of windows and doors. It means we have total control over quality and timeframes and we can work with customers to produce products that are bespoke and a perfect fit for each individual home. We loved welcoming you into our Showroom and providing a Factory tour, please pop in anytime you are always welcome!
Excellent Company
Customer Service
Quality
Value
From start to finish, outstanding service. Clear and concise details of what would happen. No pushy sales pitch. Cheaper than another quote. Fast service, kept fully informed of progress. Workmen were excellent, fast and efficient and left everything clean and tidy. Highly recommended.
Customer in West Midlands Posted on 26/03/2025 , work completed 26/03/2025
The trader replied (on 16/04/2025)
We are very happy to have been of service, it was our pleasure to work on your project! Thanks for the feedback.
New back door
Customer Service
Quality
Value
Design and Installation of a new UPVC back door. Good work. Quietly quickly and efficiently done. Finished product excellent.
Customer in West Midlands Posted on 19/05/2024 , work completed 13/05/2024
The trader replied (on 03/06/2024)
Thank you for your kind feedback, it was our pleasure to help.
Extremely courteous and highly professional
Customer Service
Quality
Value
Ref: Casement window + Elegance door. Just a few lines to say a big thank you ‘Finesse Windows & Doors’, for looking after my interests and requirements for a new front door and window. I appreciated the skill, knowledge and dedication of your team, to seek the best fit for my requirements. Indeed, I was also hugely impressed by the courtesy, and professionalism of all the staff at Finesse whom I met on the day of my visit. The fitters were great, and extremely competent, and left the scene so tidy one would not have known work had been undertaken. So, a big thank you to them too. The result is stunning, and works well with the décor.
Customer in Worcestershire Posted on 15/03/2024 , work completed 04/03/2024
The trader replied (on 04/04/2024)
Thank you for your wonderful review. We are so pleased that courtesy and professionalism have been noted as we value these very highly in our business. The team will be thrilled to hear how happy you are when we share the news. Thank you again for your very valued business and we hope to be of service in the future.
Wonderful service, workmanship and team
Customer Service
Quality
Value
I had two bedroom windows and a patio door replaced and some small repairs on other existing windows. From start to finish I knew I could trust this team. I had a wonderful experience from planning the job, choosing the windows, communication throughout the manufacturing process and spotless work on the installation. The whole team from sales, customer support, survey, engineers have been refreshingly professional, knowledgeable, trustworthy. Brilliant. I’ll be back! Hopefully soon ! Would recommend wholeheartedly.
Customer in West Midlands Posted on 27/03/2024 , work completed 15/03/2024
The trader replied (on 04/04/2024)
'Trust' is so important! We are thrilled to have been part of your project and thank you for taking the time to leave us a review. The team will be delighted and we look forward to being of service again in the future.
New porch and front door
Customer Service
Quality
Value
Excellent service from start to finish, all the team were really nice and helpful, quality service and work, you can feel confident that you are in safe hands
Customer in West Midlands Posted on 01/03/2024 , work completed 28/02/2024
The trader replied (on 08/03/2024)
Thank you so much for taking the time to leave a review, it has been our pleasure to be part of your project. We are so pleased that being 'nice & helpful' have been highlighted here as they are so important to us.
Excellent experience
Customer Service
Quality
Value
Professional and courteous fitters and sales staff. Good quality product. Prompt and reliable, nothing too much trouble. Excellent customer service and after sales service. Could not fault this company or its products. Have recommended to family and friends.
Jay, West Midlands Posted on 19/01/2017 , work completed 19/01/2017
Prompt & professional
Customer Service
Quality
Value
Finess were very good, better than expected, I was most impressed with their work. I would recommend Finess to anyone.
Ronald, West Midlands Posted on 05/08/2016 , work completed 05/08/2016
Fantastic service
Customer Service
Quality
Value
Very friendly company. Provided us with many options initially. Confirmed and honoured all timescales. Very professional company with skilled fitters minor after sales issues resolved swiftly.
Saxon, Worcestershire Posted on 01/06/2016 , work completed 01/06/2016
Lifelong quality
Customer Service
Quality
Value
We have used the company for 20 years. Some of the first window fitters still look like new. Excellent quality product and really pleasant and efficient staff.
Neil, West Midlands Posted on 01/07/2016 , work completed 01/07/2016
The trader replied (on 23/11/2016)
Hi Neil, many thanks for your much valued business over the decades.
New window
Customer Service
Quality
Value
Excellent service. On time, clean and tidy. Really pleased with the end result. Would recommend to other people. Nice thank you touch with bag, bottle of wine and window cleaner, for giving them business.
Anthea, West Midlands Posted on 11/11/2016 , work completed 11/11/2016
Brilliant, professional work.
Customer Service
Quality
Value
A lovely job, a polite, friendly worker. Most impressed, would recommend them to anyone.
E Ann, West Midlands Posted on 10/11/2016 , work completed 10/11/2016
Prompt & professional
Customer Service
Quality
Value
I first used this trader 25 years ago and was pleased to find that they still work to a very high standard.
Winifred, West Midlands Posted on 06/01/2017 , work completed 06/01/2017
The trader replied (on 22/03/2017)
Hi Winifred. Thank you again for your valued business. What a privilege it is to be able to serve you again after 25 years. Best regards.
Exceptional in all respects
Customer Service
Quality
Value
Expert sales, office, surveying and fitting staff. Finesse go out of their way to make the process hassle-free. The quality of their products and workmanship is exemplary. I would recommend this company without hesitation or reservation.
Eric, West Midlands Posted on 05/01/2017 , work completed 05/01/2017
The trader replied (on 09/02/2017)
Thank you Eric - we really appreciate your business.
Brilliant job
Customer Service
Quality
Value
Most impressed and will certainly use them again and I have no hesitation in recommending them. Fast efficient service.
Jeanette, West Midlands Posted on 27/03/2017 , work completed 27/03/2017
The trader replied (on 30/06/2017)
Thanks Jeanette - we look forward to working with you again on any future projects you have in mind.
My review
Customer Service
Quality
Value
Another good job
Eddy, West Midlands Posted on 26/05/2017 , work completed 26/05/2017
The trader replied (on 03/07/2017)
Thanks Eddy - we are glad to have been of service again.
Excellent service
Customer Service
Quality
Value
Open, friendly sales staff and excellent, tidy workforce. Minimum disruption. High quality product.
David, West Midlands Posted on 11/07/2017 , work completed 11/07/2017
The trader replied (on 24/07/2017)
Thank you David for your feedback - much appreciated & great to hear
Excellent job done
Customer Service
Quality
Value
Efficient workmanship, excellent from start to finish.
Maureen, West Midlands Posted on 05/06/2017 , work completed 05/06/2017
The trader replied (on 23/08/2017)
Thank you Maureen, we do appreciate your order and for taking the time to leave your feedback. Much appreciated.
Excellent job
Customer Service
Quality
Value
Finesse fitted new sash-style windows in a terraced Edwardian house. They look stylish, improve the insulation & provide really flexible ways of getting ventilation through the house. Very reliable & professional staff from sales to survey to fitting & finish.
Catherine, West Midlands Posted on 23/05/2017 , work completed 23/05/2017
The trader replied (on 05/07/2017)
Thanks for your feedback Catherine. We take great pride in being able to offer an array of products that compliment all styles of home. Thank you for your order.
Fantastic job
Customer Service
Quality
Value
Thoroughly well-managed process throughout. Helpful staff group. Excellent installer, hard working and tidy.
C, West Midlands Posted on 17/07/2017 , work completed 17/07/2017
The trader replied (on 27/07/2017)
Thank you for your review. We are very pleased that you've had a brilliant all-round experience from our hard working team.
Superb, very professional, as expected from this company
Customer Service
Quality
Value
Workers, very professional (as expected from this company) neat and tidy working, left all clean, removed all materials off site daily. Taken out of windows, glass/frames, will certainly recommend them.
B, Worcestershire Posted on 01/08/2017 , work completed 01/08/2017
The trader replied (on 23/08/2017)
We are extremely pleased to have lived up to your high expectations & we look forward to helping you again in the future. Thank you for choosing us to undertake your work.
First Class Job
Customer Service
Quality
Value
The work was done to perfection - No mess, you wouldn't know any work had been done. The 2 workers were polite and very helpful.
Kathleen, West Midlands Posted on 21/08/2017 , work completed 21/08/2017
The trader replied (on 18/09/2017)
Hi Kathleen, how lovely of you to take the time to give us this feedback. Thank you for choosing Finesse & we hope to be of service to you in the future.
Faultless, brilliant
Customer Service
Quality
Value
Finesse fitted our bedroom windows in July and we were so impressed we had them back to fit a new front door. I would recommend them to anyone.
Susan, West Midlands Posted on 26/09/2017 , work completed 26/09/2017
The trader replied (on 12/10/2017)
Hi Susan, thank you for your kind words. We really appreciate your repeat business.
Professional job
Customer Service
Quality
Value
Arrived on time, work very professionally carried out and cleared up when job finished. Would ask them to do any future work.
Phil, West Midlands Posted on 08/11/2017 , work completed 08/11/2017
The trader replied (on 08/12/2017)
Thank you Phil. We look forward to working with you again in the future
Quality product delivered as promised
Customer Service
Quality
Value
We have used Finesse several times over the years and they have always installed a quality product on time as on this occasion. The fitters take a great pride in their work and we are very pleased with the result.
Stanley, West Midlands Posted on 20/11/2017 , work completed 20/11/2017
The trader replied (on 11/12/2017)
Hi Stanley, it's a real privilege to work for you again. Thank you for your order.
Good Price, Good Quality, Excellent Service
Customer Service
Quality
Value
A very positive experience from start to finish. No hard sell or "We can only guarantee this price if you buy now" from this company. They just give you good advice and a very competitive quote. I ordered from them because they were friendly and professional throughout, yet never pressured me for a sale. The product is very good, fitted by a very efficient and professional team. I am very happy with the product and their service and I highly recommend them.
Andrew, West Midlands Posted on 14/11/2017 , work completed 14/11/2017
The trader replied (on 18/01/2018)
Hi Andrew, thank you for your excellent feedback. As you point out - we never pressurise our potential clients for a sale. We simply offer our professional advice and our best price. The rest is up to you. Many thanks for trusting us with your order.
French doors, brilliant
Customer Service
Quality
Value
We recently had French doors fitted to our kitchen by Finesse Windows. When we asked for a quote there was no hard sell. We choose them on a recommendation and weren't disappointed. 2 fitters came out at around 9am and were all finished by lunch time. All debris and old door/windows removed and taken away. They even vacuumed the kitchen. Very professional team. Good quality materials and a great addition to our property. We were very pleased with the whole experience and would strongly recommend Finesse to anyone. They even followed up the day after with a courtesy call/inspection and presented us with a bottle of wine.
Geoffrey, West Midlands Posted on 28/02/2018 , work completed 28/02/2018
The trader replied (on 10/03/2018)
Hi Geoffrey, thank you for your great feedback which I will pass on to our installation and after care teams - very much appreciated.
Outstanding
Customer Service
Quality
Value
From the salesman to the finish, nothing was too much trouble for this company, attention to detail, care and craftsmanship was paramount. Delighted with the finish. This was repeat business as we had used this company before and would definitely use them again. Would highly recommend.
Mark, West Midlands Posted on 29/03/2018 , work completed 29/03/2018
The trader replied (on 16/04/2018)
Hi Mark, thank you for your much valued repeat business - we really appreciate it.
My review
Customer Service
Quality
Value
Our experience with Finesse was excellent from start to finish. Those we came into contact with were friendly and professional. The fitters were great and kept mess etc to a minimum and tidied up after themselves all the time. Would recommend them to anyone!
Fiona, West Midlands Posted on 23/03/2018 , work completed 23/03/2018
The trader replied (on 12/04/2018)
Hi Fiona, thank you for your feedback. We really appreciate it and we would love to be of service to you again in the future. Best regards.
Excellent service
Customer Service
Quality
Value
Replacement of old patio windows and doors. Came to do job exactly on time, very professional. Very happy with the product and job. They also replaced a unit in a bow window installed years ago by someone else. They had to re-do that job but there no trouble at all so came when they said they would.
Carl, West Midlands Posted on 18/01/2019 , work completed 18/01/2019
The trader replied (on 26/03/2019)
Hi Carl, thank you for your lovely review. We are very grateful that you chose us to take care of this work for you. Please do get in touch if we can be of further service
My review
Customer Service
Quality
Value
Excellent work.
Dave, West Midlands Posted on 15/02/2019 , work completed 15/02/2019
The trader replied (on 02/04/2019)
Thank you for your review - we appreciate your valued business
Good job
Customer Service
Quality
Value
From start to finish, everybody was very kind & helpful. Nothing was too much trouble.
June, West Midlands Posted on 22/02/2018 , work completed 22/02/2018
The trader replied (on 17/05/2018)
Hi June, thanks for taking the time to reply. Best regards.
Money well spent
Customer Service
Quality
Value
The windows have improved our home immensely, not only by adding more kerb appeal, but also by keeping more warmth inside and more noise out. The staff from start to finish have been friendly, helpful and professional. The job was done to a high quality. I would certainly recommend them to others and would use them again in the future.
A, West Midlands Posted on 02/05/2018 , work completed 02/05/2018
The trader replied (on 23/05/2018)
Thank you for this review - we always strive to improve our client's homes by adding or particular brand of comfort & style so it's very satisfying for us to hear your feedback. Thanks again for trusting us with your valued order.
Prompt and professional
Customer Service
Quality
Value
Finesse - all the members of the team are friendly, helpful, hard working. Their work is to a high standard, prompt and professional at all time. I would highly recommend.
Julie Ann, West Midlands Posted on 23/02/2018 , work completed 23/02/2018