Endorsed by Which?

Finesse Windows Limited

4.9

363 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–19:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday 09:00–11:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

AUGUST 2024
MAY 2023
JULY 2021
May 2020

About

Finesse Windows supply & install beautiful, high quality, energy efficient & ultra-secure uPVC and Aluminium Doors & Windows, alongside Conservatories, Veranda Glass Rooms, Roof Lanterns, Industrial Style Doors and Room Dividers and the stunning Residence Flush Sash Windows range.

We strive hard to offer a distinctly different service in comparison to all other window companies in the West Midlands.

We were honoured to have been named the 2021 Which? Trusted Trader of the Year, and are proud to have WON the Which? Trusted Trader of the month award SIX TIMES - most recently in August 2024.

Our staff are all experts in their field & do everything with a touch of Finesse in a way that only we can. Rest assured, should you give us the opportunity to work on your property we will endeavor to exceed your expectations in every way.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Doors

    • Bi-fold doors
    • Patio doors
    • ​Aluminium doors
    • Composite doors
    • French doors
    • Front door
    • Orangeries
    • UPVC doors
  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
    • Conservatory Roof replacement
    • Sun Lounge
  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Stained glass
    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • More Services

    • porches
    • garage doors
    • roofline
    • windows

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
363 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
Excellent job - conservatory
Customer Service
Quality
Value
I fully recommend Finesse Windows. The team at Finesse are professional, prompt and very efficient in the workmanship they deliver. They provide attention to detail and advise you on each stage of the project. I will certainly use Finesse Windows again.
Which? Trusted Traders Consumer Posted on 10/04/2017 , work completed 10/04/2017
The trader replied (on 05/07/2017)
Thank you for taking the time to let us know. We would be delighted to help with any future projects you have in mind.
Fantastic company and people
Customer Service
Quality
Value
We researched local companies and based our purchase on positive reviews. We were not disappointed. Prompt, polite, courteous and friendly. Fantastic product and workmanship. We will be repeat customers when we carry out more work on our property. Excellent customer service and we would highly recommend Finesse.
Hayley, Worcestershire Posted on 01/06/2017 , work completed 01/06/2017
The trader replied (on 03/07/2017)
Hi Hayley, we are delighted that we have been able to fulfill our promise to make the whole experience a positive one for you. We would love to help again in the future so please do bear us in mind when you are ready to look at planning phase 2!
Brilliant job and professional
Customer Service
Quality
Value
Excellent time management, friendly, well trained and professional staff. Satisfied job very much and strongly recommend to friends.
Vicky, West Midlands Posted on 04/07/2017 , work completed 04/07/2017
The trader replied (on 24/07/2017)
Thanks Vicky, please remember that we love to reward our customers for any recommendations they pass our way. Best regards & thanks again for your review.
Prompt and professional
Customer Service
Quality
Value
Very good from start of job to finish. Completely satisfied.
David, West Midlands Posted on 19/07/2017 , work completed 19/07/2017
The trader replied (on 23/08/2017)
Thank you David, we appreciate the opportunity to work for you & we hope to be able to do so again in the future.
Totally Impressed
Customer Service
Quality
Value
Cannot fault the entire operation - from Bob who did the initial quote, to Ray and Darren who did the installation, nothing was too much and they all delivered quality. My wife is really fussy and she is totally impressed!
Stephen, West Midlands Posted on 22/05/2017 , work completed 22/05/2017
Amazing job!!!
Customer Service
Quality
Value
Fantastic job, boy they were nice people that got the job done fast. I was surprised there were two men working and a man who worked for the company called Theo gave me a bottle of wine and a bottle of window cleaner. I have been waiting so long for a new door. Thank you Steve and Lee.
Katie, West Midlands Posted on 29/08/2017 , work completed 29/08/2017
The trader replied (on 22/09/2017)
Hello Katie, Thanks for your kind words, I have passed them on to our installation team who are thrilled to hear that you are so happy. We love being able to take care of our customers & the gift bag is a small token of our appreciation for your valued order.
Excellent all round
Customer Service
Quality
Value
Excellent service all round and quality product. Very professional and friendly staff in all departments. Would definitely recommend.
Wendy, West Midlands Posted on 22/08/2017 , work completed 22/08/2017
The trader replied (on 22/09/2017)
Thanks for your feedback Wendy - it's great to hear.
Professional & highly recommend Finesse
Customer Service
Quality
Value
Finesse provided a very efficient & professional service & we would not hesitate in recommending then to friends & family. Staff are knowledgeable & you felt confident giving them your business. Quality product. Excellent customer service.
Colm Peter, West Midlands Posted on 16/10/2017 , work completed 16/10/2017
The trader replied (on 16/11/2017)
Thanks for taking the time to leave your feedback Peter. We are very proud of our staff & their knowledge is very reassuring to prospective clients. We hope to be of service to you again soon.
Excellent Service and Professional Workers
Customer Service
Quality
Value
Very satisfied with my completed conservatory. The workers were very respectful, punctual and professional. The job was completed as as scheduled. Thank you Tony Jenkins for convincing me to use your services. I will certainly highly recommend Finesse Windows Ltd to my friends and family. Dickson, West Midlands
Dickson Posted on 17/11/2017 , work completed 17/11/2017
The trader replied (on 22/11/2017)
Hi Dickson, it was a pleasure working for you. Thank you for placing your trust in us and we are very pleased to have been of service to you with your project.
Excellent! First class!
Customer Service
Quality
Value
The fitters arrived on time and got straight to work. They had a small problem with an existing door but overcame it and did an excellent job.
Tim, Worcestershire Posted on 08/01/2018 , work completed 08/01/2018
The trader replied (on 18/01/2018)
Hi Tim, thank you for your feedback & thank you for your valued business
High Quality - Excellent Workers
Customer Service
Quality
Value
Excellent service, with high quality products. Very professional workers including a final inspection by company. No mess or debris left behind. Everything was completed to an extremely high standard. Many people walking by have admired the work done. We strongly recommend finesse. We had a conservatory built by them years ago and love it! Thank you.
Timothy, West Midlands Posted on 16/02/2018 , work completed 16/02/2018
The trader replied (on 27/02/2018)
Thanks for the feedback Timothy. We believe that a final inspection is a very important part of any service that is designed to deliver a quality finish. Thank you for your loyalty in returning to us for your latest project. We hope to be of service to you again in the future.
Perfection - again.
Customer Service
Quality
Value
Fitter worked alone, but to high standard, polite and trustworthy. Left everywhere clean & tidy. So pleased with work. Will definitely use again.
Ann-Marie, West Midlands Posted on 20/04/2018 , work completed 20/04/2018
The trader replied (on 01/05/2018)
Hi Ann-Marie. We would love to work for you again in the future - please don't hesitate to call if we can be of service and thank you again for your order.
High standard throughout..
Customer Service
Quality
Value
I needed 3 new rear windows and 2 doors on the rear elevation of the property and was recommended to Finesse by a friend who had recently had all of her windows replaced. The job was completed yesterday and I am very satisfied with the standard of workmanship achieved by the 2 tradesmen. They were both friendly and professional, and completed the work with a minimum of fuss. They left the place in a clean and tidy condition. The whole process from point of sale, to survey and completion had been flawless and I would have no hesitation in further recommending Finesse Windows to any potential new customer.
Neil S Posted on 22/05/2018 , work completed 22/05/2018
The trader replied (on 25/05/2018)
Hi Neil, thank you for your feedback. We do continually work hard on our processes to make sure we provide a seamless service to our customers and we are very happy to hear that you are happy with your investment. Please don't hesitate to call if we can be of service in the future.
Happy Redditch customer
Customer Service
Quality
Value
Excellent product, brilliant fitting team, great after service, highly recommend.
Roy, Worcestershire Posted on 09/04/2018 , work completed 09/04/2018
The trader replied (on 17/05/2018)
Hello Roy, we do pride ourselves on our aftercare just as much as we do pride ourselves on the quality of our product and installation so it means a lot to us that you've mentioned this. Thank you for your review.
Excellent Throughout!
Customer Service
Quality
Value
From the initial - honest - quote down to the brilliant work on the day. Cannot fault it!
David, West Midlands Posted on 03/05/2018 , work completed 03/05/2018
The trader replied (on 17/05/2018)
Hi David, we believe in honesty and transparency, thank you for your lovely words - much appreciated.
Fantastic work
Customer Service
Quality
Value
Really flexible & helpful. All work staff are great, tidy, happy, clean & hard working. Great customer service on a few 'snags'. 100% recommend.
Steven, Worcestershire Posted on 17/04/2018 , work completed 17/04/2018
The trader replied (on 15/04/2019)
Hi Steven, that's brilliant feedback - thank you for taking the time to share your experience with us.
Excellent Service and Products
Customer Service
Quality
Value
Finesse Windows were recommended to us by a close relative of ours after they had built a new Conservatory for them. We therefore had no hesitation in ordering a new Conservatory for ourselves and Finesse did an excellent job for us too. This is a company with old fashioned customer focussed values which was apparent at every stage of our dealings with them. From the initial consultation to the final build, each and every one of their staff have been polite and professional in all of their dealings with us. The quality of materials used in the build are excellent and we could not be any happier with the finished product. We are now looking forward to getting many years of pleasure from our purchase.
Customer in West Midlands Posted on 28/03/2021 , work completed 26/10/2020
The trader replied (on 30/03/2021)
Hi. Thank you for taking the time to share this review. You've touched upon all the special aspects of our business that we pride ourselves on. We are extremely old fashioned in our approach to customer care - it's what makes us unique so we are genuinely thrilled that you have been happy with our service. We hope you continue to enjoy your new conservatory for many many years to come and we will of course be on hand should you need to contact us throughout your 'decade of care' guarantee period and beyond. Thank you again for trusting us to complete this project for you. Take care.
The workman friendly he was right on time he done a excellent job on the door
Customer Service
Quality
Value
I love my door and everyone loves it. The guy did a great job I would recommend anyone who needs a door to go to you. Whenever am doing my front windows I will be back to you all. Thank you and god bless
Customer in West Midlands Posted on 31/05/2022 , work completed 26/05/2022
The trader replied (on 07/06/2022)
Thank you for your lovely comments - we are so pleased that you love your new door. We would be delighted to help you with your windows as and when the time is right for you. Please don't hesitate to get in touch.
Excellent company.
Customer Service
Quality
Value
Excellent service and communication second to none from planning to execution of the contract. New front door, six front windows and a bifolding door in the dining room. Superb quality of the product noted. I was worried about possible damage to the two tiled bathrooms which proved to be unwarranted as the workmanship of the fitters was excellent. Credit to Bob for the planning, Ian for the assessment, and truly great work by the fitters, Chris and Chad, not forgetting to mention supervisor Raymond. The quality product and workmanship resulted in my wife and I will be ordering a second bifolding door which is now in the planning stage. The company provides a wonderful customer experience.
Customer in West Midlands Posted on 15/06/2023 , work completed 14/06/2023
The trader replied (on 19/06/2023)
This is a wonderful review - thank you. Some of our work is very complex and therefore involves multiple parts of the business working together. We are so pleased that you have been so impressed with our service and team work. Thanks again for your very valued business.
Finesse rear patio doors fitted. Superb
Customer Service
Quality
Value
This company was excellent from start to finish. No sales pressure. Great communication. Professional, polite and most importantly did a fantastic job installing my new sliding patio doors. I felt I was in very safe, experienced hands. I would not hesitate to recommend Finesse to my friends. Thank you.
Customer in West Midlands Posted on 22/02/2023 , work completed 20/02/2023
The trader replied (on 24/02/2023)
This is great to hear - thank you for letting us know. We have passed your kind message on to the installation team who are very pleased to know how happy you are. This was an especially complex project involving multiple departments and we are therefore especially pleased that everything has met your expectations. It was a real pleasure taking care of this work for you. Thank you for trusting us with your valued business.
Good quality doors really pleased.
Customer Service
Quality
Value
Had two doors fitted (composite doors) pleased with quality of doors and friendly helpful fitters. Would recommend the service.
Customer in West Midlands Posted on 07/11/2022 , work completed 02/11/2022
The trader replied (on 07/11/2022)
We loved working on your property for you. Thanks for taking the time to leave your kind review - we will make sure the installation team receive your feedback too.
Excellent quality and service
Customer Service
Quality
Value
We had a new front bay window, door and internal window fitted by Finesse. Very happy with all aspects of the work from the sales through to installation. The guys doing the fitting did an excellent and tidy job. Great aftercare service too, checking in and missing window keys sent out straight away. Would definitely recommend and will use again.
Customer in West Midlands Posted on 02/11/2022 , work completed 26/10/2022
The trader replied (on 03/11/2022)
Thank you for your very kind review. We are very pleased to have been of service. Please don't hesitate to ask if we can be of assistance again in the future.
New Porch
Customer Service
Quality
Value
From start to finish, the service and professionalism were first-class. A couple of minor issues needed to be rectified and these were carried out within two days of the porch being completed. We also had visits from an inspector and customer services to make sure that we were happy with the installation. It is obvious that Finesse care about their customers as well as providing an excellent installation programme. Many thanks to all concerned in providing our new porch.
Customer in Worcestershire Posted on 27/01/2023 , work completed 25/01/2023
The trader replied (on 31/01/2023)
Hello and thank you again for inviting us to undertake this project for you. We are delighted that you are happy with the final product. The thing that sets us apart from most of the competition is the simple truth that we really do care about our work - so we are very pleased that you have recognised the care an expertise displayed by our team. Thanks again for your valued business.
Superb Quality - Amazing Service
Customer Service
Quality
Value
The team at Finesse Windows could not have been more helpful. From initial enquiry which was by a unique video consultation, then designer visit and then invitation into showroom, we have been fully advised right through the process. Finesse were able to suggest a stylist solution to increase our outdoor living and entertainment space challenge with their new product range - the team couldn't have been more helpful all the way through to the post installation courtesy visit. The new Veranda product met our every wish, stylist and modern at an amazing price. The fitting team kept us informed all the way through the process and were tidy and polite and the finished job is simply stunning. I would highly recommend speaking to Finesse Windows if you are thinking of replacing your Windows, Doors or Conservatory.
Customer in West Midlands Posted on 26/09/2023 , work completed 29/08/2023
The trader replied (on 29/09/2023)
We agree...your new entertaining space looks stunning! It has been our pleasure working with you. Thank you for your glowing review we really do appreciate the time you've taken to share this. The team will be delighted!
Great customer service
Customer Service
Quality
Value
We had two windows replaced , from a previous supplier, that had misted, lounge window no problem, the kitchen door window had a flaw , called customer service, they arranged a replacement , that was also flawed , in the end it was sorted , no fault on Finesses side it was due to glass manufacturer. Customer service exceptional, Two fitters arrived at the time stated, Very efficient company to be highly recommended, Would not hesitate to use them again. Malcolm Butler
Customer in West Midlands Posted on 22/02/2019 , work completed 19/02/2019
The trader replied (on 27/02/2019)
Hi Malcolm, thank you for review - we are very pleased to have been of service
New door and windows
Customer Service
Quality
Value
We had a new front door and windows fitted over a couple of days, the job right from the word go, to the job finish, everyone was excellent. With a special word for the fitters, there was no damage to existing decor, and nothing was too much trouble for them. Really well done.
Customer in West Midlands Posted on 04/05/2019 , work completed 08/04/2019
The trader replied (on 07/05/2019)
Thank you for taking the time to leave this lovely testimonial. We really appreciate it. We will pass on your kind comments to our installation team.
Professional, reliable and fantastic quality
Customer Service
Quality
Value
We recently had to adapt our bathroom into a wet room for our severely disabled daughter. Finesse were recommended by a friend and from start to finish their professionalism, project management and care was impeccable. We had a new bathroom window from Finesse, which has helped to transform the bathroom to help suit our daughters needs. The project was completed very quickly and with minimal disruption. During the project, I spoke with different members of the Finesse team who were able to respond to our questions immediately and helped to reassure me that the project would not impact on our daughters routine. We are more than pleased with the quality of our new window and the follow up aftercare and cannot thank the team enough for their consideration throughout the project. I would highly recommend Finesse to anyone looking to make home improvements.
Customer in West Midlands Posted on 15/05/2019 , work completed 15/03/2019
The trader replied (on 16/05/2019)
Hi and thank you for your kind words. We are so proud to have been involved in this project for you. We hope to be of service in the future should you ever need our help again. In the meantime - thank you for your valued business and best wishes to you and your family.
Fantastic Local Company
Customer Service
Quality
Value
I'd used Finesse a long time back and have to be honest i had completely forgot about them when i needed a custom sized replacement door for my garage. I had rang around other door companies before i remembered i had used them in the past. From the initial conversation to the sales representative coming out to discuss my requirements to the installation of the door, i have to say i am really pleased with the results. The brick work wasn't great but they have used a PVC fascia which has dramatically improved the appearance of the brick work. I am over the moon with the results and feel it was worth every penny. Many Thanks to all the team at Finesse, i would definitely recommend this company to anyone looking to carry out home improvements.
Customer in West Midlands Posted on 24/06/2019 , work completed 13/06/2019
The trader replied (on 18/07/2019)
We are so happy that you remembered us from all those years ago! Thank you for asking us to help with this project - we are delighted to have been of assistance again & we hope to be able to help you again in the future.......
excellent
Customer Service
Quality
Value
Finesse Windows fitted 49 windows and doors for me in November 2018. From sales to installation to aftercare I can not fault them. Dean the salesman was lovely and helpful, not pushy at all. Installation took 3 weeks . The fitters were amazing. Very respectful and cleaned up after themselves. Nothing was too much trouble for them. They had a hard job taking out my old steal windows with individual lead pieces. There are a lot of window companies out there, I’m so pleased I chose to go with Finesse based on the excellent reviews. They are a family run business with a great ethos. Finesse will be replacing all our office windows in April.
Customer in West Midlands Posted on 31/01/2019 , work completed 30/11/2018
The trader replied (on 15/02/2019)
Thank you for your kind words. We are so pleased that you chose us to carry out your project. We appreciate there is lots of competition as you say but we know that nobody else can match our amazing staff! We are very fortunate to have them. Please don't hesitate to get in touch when you are ready for your next phase to be completed.
High quality service and product.
Customer Service
Quality
Value
Very helpful and professional sales service. Followed up by an excellent fitting service. The fitting team prompt tidy and very exact and precise on how they fitted the windows.
Geoff, Herefordshire Posted on 31/01/2020 , work completed 31/01/2020
The trader replied (on 04/02/2020)
Hi Geoff, that's great to hear. We are so pleased that you have been impressed with our service throughout the process.
Lucky potluck
Customer Service
Quality
Value
My choosing Finesse was 100% pot luck. My wife wanted a new door fitting to the porch. I looked on the internet saw Finesses web site and decided to give them a ring.the best decision I have made in a long time. All appoints were kept and the work carried out far better than expected. Rubbish removed and work area vacuumed. The fitter worked non stop till the job was finished and he is credit to the company. I would not hesitate to use this company again as long as their fitters are all as good as the one who fitted the door.
Customer in Worcestershire Posted on 15/01/2020 , work completed 14/01/2020
The trader replied (on 17/01/2020)
Well thank you for your lovely review. We will make sure we let our installer know how happy you are - it will make his day:) Thanks again for choosing us we really appreciate your business and we would love to work for you again one day.
Excellent Sevice from Start to Finish
Customer Service
Quality
Value
Having our windows and doors fitted by Finesse was definitely the right decision for us. The company supplied and fitted new windows and doors throughout our home and competed the job within the timescale provided. From the initial visit through to the completion of the job the level of communication was wonderful. At each stage in the process, we were provided with a named point of contact who kept us well informed. The fitters were courteous and helpful and we are very pleased with the quality if the finish. I would have no hesitation in recommending this company to anyone looking to replace their windows and doors.
Customer in Worcestershire Posted on 09/01/2024 , work completed 22/12/2023
The trader replied (on 12/01/2024)
Thank you for taking the time to review our service. We believe that communication is key and talking regularly to our customers helps us to get things just right. Thank you also for recommending us to others, we have been humbled by people doing this for over 40 years and are always so very grateful that potential customers find us through word of mouth. Thank you again for trusting us with your order and we will pass on your kind comments to our team.
Highly Recommended.
Customer Service
Quality
Value
I am really happy with Finesse Windows. Their materials are top-notch, and they keep you updated all the time through calls and emails. It's hard to find this kind of service these days. The people who came to fit the windows were on time and did their job really well. This company is great at what they do, and I will definitely use them again for my future projects.
Customer in West Midlands Posted on 22/01/2024 , work completed 19/01/2024
The trader replied (on 24/01/2024)
Thank you for very kind recommendation, we also believe that providing 'top notch' communication is so important, it has been our pleasure to install your windows. We look forward to being of service in the future and thank you for your very valued business.
Brilliant job
Customer Service
Quality
Value
An absolutely marvellous job replacing all our windows and doors. The quality of the windows and doors is excellent - our home is now draught free and there is a noticeable difference in how warm the house keeps. Not only that, the new windows and doors look really great. The job was completed on schedule and on time and to the accepted quotation. We were very impressed with the service throughout. Bob spent a lot of time with us going through our options for the quotation. His advice was invaluable. Throughout the process, we have been kept fully informed and advised by the very helpful Customer Service Team. The installation team were terrific - they worked really hard, were very courteous and they cleared away all the dust etc as they went along. So our anticipated two days of clearing up were superfluous! We thoroughly recommend this company. A great product, great service, and really nice people.
Customer in Posted on 29/11/2023 , work completed 22/11/2023
The trader replied (on 04/12/2023)
Thank you so much for taking the time to describe your experience, we are absolutely delighted to read it! We are so pleased that our team have been recognised for being 'nice' people because that is so important to us, we think our team our great too and we are very fortunate to work with genuinely nice people who care about your home and doing things right. Thank you for your custom and it has been our pleasure to work on your project.
Beautiful feature bay window
Customer Service
Quality
Value
I live in an old property with a bay window and the original window with stained glass was deteriorated beyond repair. I'm so glad I used Finesse to design and install a replace the bay window. I wanted a very specific design which was sympathetic to the original window, but still reasonably affordable (timber options were put of my price range). Finesse designed and delivered exactly what I wanted and the stained glass is stunning. I'd definitely recommend them, especially to anyone like myself with a period property which needs modernisation, but you wish to retain the character. The service from the design, installation and aftercare was faultless. I am a very satisfied customer and will likely use Finesse again when we upgrade other windows in the property.
Customer in West Midlands Posted on 02/11/2024 , work completed 17/10/2024
The trader replied (on 30/12/2024)
We absolutely loved being part of your project. Although we are uPVC specialists we understand the importance of preserving history and when we replace timber windows that are beyond repair, we do our absolute best to retain the features of the original. Your ideas were just right and we think the finished bay looks fabulous. Thank you for trusting us with such a special project.
Excellent
Customer Service
Quality
Value
The service received from Finesse Windows has been faultless. From the initial home visit through to the fitting, I have been kept informed and well looked after. I would happily recommend Finesse Windows.
Customer in Warwickshire Posted on 20/01/2025 , work completed 19/01/2025
The trader replied (on 28/01/2025)
Thank you for taking the time to leave feedback, the team will be delighted, its been our pleasure to be part of your project.
Lovely new windows!
Customer Service
Quality
Value
Maisie and Andy have fitted two new lovely windows for me! They arrived, as agreed, on schedule. The windows fitted are at the front of the house on a bedroom and a bathroom in rosewood upvc on the exterior and white on the interior. The job was done within a few hours without any problems. Everything was kept very clean with the stair carpet and landing covered for protection. The bathroom was cleaned afterwards. Thank you! Credit also to our local Finesse showroom who made the process very smooth including Dominic and Ian who did the initial survey and the admin staff for excellent customer service and communication. Would definitely recommend.
Customer in West Midlands Posted on 20/05/2025 , work completed 20/05/2025
The trader replied (on 27/05/2025)
Thank you so much for your kind words and lovely feedback! We're delighted to hear that you're pleased with your new windows and that our team made the installation process smooth and efficient. It's great to know everything went to plan: from protecting your home during the work to leaving everything clean and tidy afterwards. We’ll be sure to pass on your thanks to Dominic, Ian, and our showroom and admin teams too—they’ll be thrilled to hear your comments. Thank you again for choosing Finesse and for recommending us. It really means a lot!
Brilliant
Customer Service
Quality
Value
Great set up and ethos. Using for the 3rd time, great service and friendly guys
Customer , Harborne Posted on 04/01/2016 , work completed 04/01/2016
Completely
Customer Service
Quality
Value
Arrived on time, worked steadily, cleaned up afterwards. Good professional job.
Susan, West Midlands Posted on 20/06/2016 , work completed 20/06/2016
Brilliant company
Customer Service
Quality
Value
Wonderful company to deal with. Our fitters were excellent, as was their workmanship. The quality of the product is top of the range. We are delighted with our new windows throughout and have no hesitation in recommending.
Derek, West Midlands Posted on 13/06/2016 , work completed 13/06/2016
Finesse-windows
Customer Service
Quality
Value
If John Lewis did double glazing it would be designed and installed by Finesse Windows.
Christopher, West Midlands Posted on 17/06/2016 , work completed 17/06/2016
My Review
Customer Service
Quality
Value
Excellent job and follow up care.
Reg, West Midlands Posted on 01/05/2016 , work completed 01/05/2016
Excellent Service
Customer Service
Quality
Value
We found Finesse an extremely reliable, professional and friendly company. From the sales rep to the fitters we couldn't have asked for better, worked within our budget and fitted to schedule. Excellent value for money they did a fabulous job and the windows look superb. Would highly recommend this company.
Ann H Posted on 06/09/2016 , work completed 06/09/2016
Fabulous job - very impressed
Customer Service
Quality
Value
I have used this trader in the past and had no hesitation in using them again. They were professional, prompt, open to negotiation, and reasonable in price. I will use them again.
Jan, West Midlands Posted on 09/06/2016 , work completed 09/06/2016
Top quality.
Customer Service
Quality
Value
The product and the service was everything I hoped it would be. Total satisfaction.
Michael, West Midlands Posted on 19/07/2017 , work completed 19/07/2017
The trader replied (on 23/08/2017)
Total satisfaction is always our aim so we are very pleased that we have achieved this for you. Thanks again for your order and your kind words Michael.
My Review
Customer Service
Quality
Value
Thoroughly professional
Alison, West Midlands Posted on 09/12/2016 , work completed 09/12/2016
Excellent job all round
Customer Service
Quality
Value
Brilliant job. The door now fitted (external) looks amazing. Beautifully finished - very good fitter. Overall - excellent!! Many thanks
Lynda, West Midlands Posted on 17/11/2016 , work completed 17/11/2016
Excellent from start to finish.
Customer Service
Quality
Value
Excellent quality and service from all staff. I would recommend this firm in future.
Rosalyn, West Midlands Posted on 12/08/2016 , work completed 12/08/2016
First rate
Customer Service
Quality
Value
First rate from start to finish. We would recommend Finesse Windows. Brilliant company.
Jeffrey, West Midlands Posted on 14/02/2017 , work completed 14/02/2017
The trader replied (on 03/04/2017)
Thank you Jeffrey, and don't forget we love to reward people who recommend us to friends and family with a £100 chq! See our web-site for details.
First class
Customer Service
Quality
Value
Both fitters arrived promptly and set straight to work. Very efficient, pleasant and tidy. We are absolutely delighted with the windows, in fact so pleased we have booked Finesse to do some more windows.
Susan, West Midlands Posted on 18/11/2016 , work completed 18/11/2016