Finesse Windows Limited

We chose Finesse because of their excellent reviews and we weren't disappointed. The products are of a very high quality and have a superb finish. The fitters are extremely professional and did a fantastic job. A special recognition for Jez (Nathan) and Will who worked incredibly hard to make sure everything was done to a high standard. They were friendly and respectful throughout which really made us feel at ease. As it was quite a big job and we ran into a few issues, it did end up running a couple of days over the timeline that was anticipated. However it was worthwhile to get the right finish and we are overall very happy with the result. I would recommend this company.

Very pleased with the whole experience from quote to finished job, top quality windows and back door, fitters very friendly and very tidy, we would highly recommend Finesse Windows.

Finesse are a company that provide a totally customer-focused service using only the highest quality products. They have just completed a conservatory refurbishment, fitted new guttering and soffits, installed a bespoke porch, replaced two patio doors and new garage doors at our property. Each job has been completed to a very high standard in a timely and efficient manner. These days its refreshing to find a company that actually takes pride in the work that they do and stand behind their promises with a 10-year guarantee. As with all large jobs, sometimes things don't always go quite as expected but Finesse went out of their way to make sure that these were sorted without any headaches for me and my family. They also tidied up after each job very thoroughly. The personal touch is what sets this company apart from others. We couldn't be more pleased with the results. Special shout out to all of the lads who helped on the various jobs - Ray, Matt, Darren, Kent, Jez, Will, Nigel and Ian. I have no hesitiation in recommending this highly professional company and I am now saving up the pennies to have them back again next year to do some more work for us. Great work guys - thanks.

Great service, no pushy salesmen, just a conscientious designer who listened to my needs rather than telling me what I need which another company tried to do. Fitters were friendly and efficient, replacement windows and 2 sets of bi-fold doors neatly fitted and finished to a high standard at a very competitive price. I'd definitely recommend this firm and will be using them when we get the next stage of renovations done.

From the very outset of the enquiry to fitting of numerous windows, the service was excellent. All aspects from advice, sales, surveying through to fitting were seamless and communication was good on every level. The fitters were thoughtful, tidy and polite. We are really pleased with the product and would not hesitate in recommending this company.

We decided to replace an old and rusting up and over garage door with an opening one. We chose Finesse based on the product, reviews, and the Which Trusted Trader seal of approval. A general assessment and measure up was done, and a price quoted at the same time. A surveyor came later to take detailed measurements, paperwork duly arrived and was signed, and a deposit taken. We then waited about 5-6 weeks for the fitting. This was done by 2 very pleasant men, who came at the agreed time, took out the old door and fitted the new one, all with minimal fuss, and little or no mess in about 2 hours. The whole process was a positive experience. Everything was done to an agreed schedule, and (apart from having to pay the bill) was painless! We have already recommended them to someone we know. A Company to be applauded, both for quality and service!

Had a new Palladio front door fitted. Excellent quality, really solid and looks it. The door originally arrived with the wrong glass but this was spotted before it was fitted. The company sourced replacement and got in touch as soon as it was available. The fitter was polite and professional. This is the 3rd job I have had done by Finesse and I can’t recommend them highly enough. Great customer service, quality products.

In our kitchen the only access to the outside was a door and solid kitchen window. When using the kitchen, for ventilation we opened the door, not a viable option in poor weather. A replacement window with a half opening was requested. Measurements were taken, a design and price agreed around March. Then the lockdown came. We were then given a date in June. The fitter turned up on time. took the old window out and replaced it with the new window in the existing surrounds. He clearly knew what he was doing in overcoming problems as they occurred. It was all done in half a day including clearing up and working within Covid restrictions. Overall, an efficient process at a reasonable price. This was our second encounter with Finesse and the previous high standards were maintained. Who would want to use anyone else?

What amazing service from the team at Finesse Windows! From the moment we got in touch with them, To the staff in their show room, the customer service team and the fitters, we couldn’t have been more pleased with their professional service. This is the second time we have used them, we recommend them to everyone and would gladly use again ourselves!

The whole process of having our near 4 metre wide sliding patio doors replace has proven to be much less tedious than we expected, mainly due to Finesse Windows. Following various quotes for different window/door designs in different materials we finally settled on sliding UPVC patio doors supplied and fitted by finesse. They were one of the only ones to give us a straight quote for the job without the usual double glazing haggle so we knew what it was going to cost. Having accepted the quote and paid our deposit, Coronavirus struck so we have subsequently waited 3 months for our fitting. Finesse kept us informed of what was going on and a surveyor was sent out as soon as it was possible. A date given for the install was preceded by the rules under which the install team would operate, all very careful and correct. Installation date arrived and we just had to remove ourselves from the work area and let them carry on with the job. Upon completion we were very nicely surprised at how good the new doors looked and were very impressed with the quality of the installation. We have not been put off even though we have found a slight issue with one of the glass panels, but this has also been dealt with very quickly, without discussion, and will be resolved very soon. Their customer service I have found to be exceptional at all times..

This is the third time that we have used Finesse and their service never disappoints including brilliant after sales service. Having previously had a new patio door and electric garage doors, we didn’t hesitate in contacting Finesse to fit new windows for us. Their service from start to finish was very professional, including their COVID safe restrictions. The fitting team were polite, clean and tidy and did a very pleasing job. The quality of the windows is excellent and we would not hesitate to recommend Finesse.

I had every confidence that Finesse Windows would do a good job of installing my new front door as I have used them before. They gave excellent service again. I am very pleased with the result. I would thoroughly recommend them.

I would recommend Finesse Windows unreservedly, I found them to be extremely professional, helpful and friendly as well as reasonably priced. We recently had our attic window replaced with UPVC for ease of cleaning and upkeep. As we live in a period property I wouldn't normally consider UPVC but have to say I am so impressed with the quality of the replacement I couldn't be happier. From start to finish the people we dealt with from sales team to the fitters and everybody in between were friendly and helpful and went above and beyond what was expected of them. The fitters Chris and Sam were very respectful of our home and put sheets down on all the stairs and landings, and didn't leave any mess. Again they were very easy to get on with and had great interpersonal skills, even though it was Sam's first day in the job. The quality of the work was excellent and I would definitely use them again and recommend them without hesitation. Well Done Finesse!

Had 2 x new bays, 1 x back window, 2 x new French doors, and15 replacement units. All work undertaken and completed to a high quality. Problems that arose were dealt with in a professional way and remedied. The team led by Mick were brilliant; follow-up work required due to previous company fitters was scheduled and performed on time. No complaints at all and would use again should any need arise. Also, a thank you to the office staff for prompt and decisive work.

Finesse fitted my conservatory three years ago. Yesterday morning I contacted them because one of the patio doors was difficult to lock in cold weather. They came out within three hours and fixed it immediately. I chose Finesse originally having heard so much about their wonderful service, and having had to call upon it yesterday, I can honestly say how delighted I am that I did choose them. After care service is a rarity these days but I can say the Finesse Windows team are amazing at it! Thank you so much.

This is not the first time we have used Finesse Windows, in fact, we have used the firm several times over the years. Recently we needed our Patio Door replacing due to old age. From our initial enquiry, right through to installation and aftercare, we could not have been happier with the end-to-end service delivered by all at Finesse. Our salesperson, Tony, took the time to deliver all of our available options. In addition, his sales process was very focused on our needs and came without any form of pressure. Throughout, Tony made sure that we were happy with design, installation and cost. Once our order was placed, we received regular as well as informative updates on progress. As a result of pressures on the supply chain, we were advised that we would have to wait. However, all at Finesse were upfront and honest about the timescales we could expect. Before fitting, we were visited by Lee who spent time talking to us about what we should expect when work began. Lindsey, Finesse's Client Relationship Coordinator, talked us through the process when the time came to have our Patio fitted. On the day, our fitters Darren and Sam came to our home on time as well as prepared to complete their work. They spent time and put a lot of effort into not just fitting the Patio but also ensuring that we were happy with their work. Despite all the work done, they left our home in perfect condition. For us, there is no other company for our glazing needs, Thank You Finesse Windows

Discovering my smart, fairly new front door would not lock, early on a Sunday morning, I telephoned Finesse. By ten thirty, a skilled technician had appeared and made the necessary adjustments. He gave helpful advice for future maintenance. A superb response - and a quick end to my sense of panic.

After carefully considering different window and door companies finesse stood above the rest on all counts. Visiting their showroom in Kingsnorton was outstanding after starting the process with Mark the manager. Quality products stood out and the price outstanding. Payment schedule in place if needed, everything is covered. Insulation date was agreed and the process from then on was brilliant. Their is a first point of contact, who get in touch. Insulation was fitted by DAVEand MIKE. really nice people, any questions they were happy to answer, their work ethics is brilliant. The process, the product to the fitting and after care brilliant. 10 Yr guarantee and also cover on the keys. This firm also has a service department, well impressed. Overall I would recommend this trader to anyone who is interested in having windows and doors . Well done finesse.

From start of project through to completion we were kept fully informed and contacted on a regular basis by those in the know at each stage of the windows and doors replacement. This meant that we never felt isolated and as a result we were confident that the finished product would be delightful, and so it was. We really appreciated the efforts of those within the business in manufacturing- order processing - management- customer facing- fitting and final sign off 👍

From first engagement to delivery, and even post-delivery, there has been absolute attention to every detail and an exceptional focus on our requirements as a customer. In particular, we had some stringent time constraints which were met extraordinarily well. Thank you. Very delighted by the outcome in every aspect.

Straightforward to deal with. Read a lot of reviews and word of mouth which turned out to be justified. The company was easy to deal with listened and suggested options. The price quoted was prompt, and was the price paid after a full survey. The price was actually reasonable. They don't hassle you with calls or pressure. Quoted an approx. delivery date and then an actual delivery date and time. Arrived as stated and completed the work in the stated time. The products are good quality as is the fitting and standard of finish. Would not consider anybody else for windows, doors, conservatories etc. After 30 years I got around to having the windows replaced and am glad I used Finesse.

Excellent work again, I’m a repeat customer and wouldn’t hesitate to use again. Clean, tidy high quality work

I have used this company three times now and recommended them to several other people who have used them too. I am totally satisfied with the service they offer - respectful and expert people at every stage of the process. Clearly the employees take pride in their work and in their association with this company. I cannot imagine anyone can better them.

I used finesse to install two sets of French windows. Superb service throughout from initial contact to after care. Thorough surveyor. Quick and efficient installation. Skilled and experienced fitter who was able to deal with unexpected issues arising. When I needed some hinge adjustments made in an emergency a fitter came out within the hour on bank holiday Sunday. Amazing service.

I can’t recommend Finesse Windows highly enough! I came to their showroom and they were able to give me a quote at my home the next day. I had a set of patio doors fitted. The work was done to a 10/10 standard. I couldn’t be happier! They really went above and beyond.