Endorsed by Which?

Finesse Windows Limited

4.9

362 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–19:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday 09:00–11:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

AUGUST 2024
MAY 2023
JULY 2021
May 2020

About

Finesse Windows supply & install beautiful, high quality, energy efficient & ultra-secure uPVC and Aluminium Doors & Windows, alongside Conservatories, Veranda Glass Rooms, Roof Lanterns, Industrial Style Doors and Room Dividers and the stunning Residence Flush Sash Windows range.

We strive hard to offer a distinctly different service in comparison to all other window companies in the West Midlands.

We were honoured to have been named the 2021 Which? Trusted Trader of the Year, and are proud to have WON the Which? Trusted Trader of the month award SIX TIMES - most recently in August 2024.

Our staff are all experts in their field & do everything with a touch of Finesse in a way that only we can. Rest assured, should you give us the opportunity to work on your property we will endeavor to exceed your expectations in every way.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Doors

    • Bi-fold doors
    • Patio doors
    • ​Aluminium doors
    • Composite doors
    • French doors
    • Front door
    • Orangeries
    • UPVC doors
  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
    • Conservatory Roof replacement
    • Sun Lounge
  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Stained glass
    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • More Services

    • porches
    • garage doors
    • roofline
    • windows

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
362 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
Very good Workers Steve and Nick for Finesse Windows.
Customer Service
Quality
Value
Steve and Nick worked very hard, everything was done neatly and they cleared away all the rubbish as they went and left nothing messy when they finished the job
Customer in West Midlands Posted on 03/02/2025 , work completed 30/01/2025
The trader replied (on 19/02/2025)
That's great to hear, thank you for letting us know. We believe its so important to look after your home as if it were our own!
Review of installation
Customer Service
Quality
Value
Excellent service. The ordering and installation proceeded efficiently with everything completed as promised. The service and product could not be bettered. We have been using Finesse for over 30 years now and their service continues to impress.
Customer in West Midlands Posted on 04/02/2025 , work completed 03/02/2025
The trader replied (on 19/02/2025)
Thank you for your very loyal custom it has been our pleasure to help you over 30 years! Our team will be delighted and we hope to be of service in the future.
Excellent job, very efficient
Customer Service
Quality
Value
We had 3 small windows and four very large windows fitted in communal lobbies in my apartment complex. The work was completed as per the quote, despite having to delay the start of work due to the tardiness of the management company in paying the deposit. Work was finished as scheduled, with the scaffolding removed two days ahead of schedule. Communication was regular, comprehensive and efficient. The scaffolders and the fitters were a pleasure to have on site, and left everything clean and tidy. We used Finesse three years ago to replace all windows in 21 apartments, and could not have asked for better service. We were worried about planning permission, but Design Team Manager Wayne Martin worked his socks off to help us with the planning application, which was successful, and we were delighted with the end result. I can highly recommend this company.
Customer in Warwickshire Posted on 19/02/2025 , work completed 15/02/2025
The trader replied (on 27/02/2025)
Thank you for your very loyal custom, it has been our pleasure to work on your project and we are so pleased that we were able to help with the planning. We look forward to working with you in the future!
New windows to the house
Customer Service
Quality
Value
From getting the quote to the completion of the works, everything went smoothly. All my questions were answered, from the style of windows that would suit my house, to the locks. I was invited to the showroom, to check the factory and select my bathroom window designs - everyone I met was very helpful. We set a date for the installation and they arrived on time, and were needed appropriate covering was used and all rubbish was taken away and the area left clear of any rubbish. We are very happy with the service and the products that Finesse Windows provided and would highly recommend them to anyone.
Customer in West Midlands Posted on 22/02/2025 , work completed 22/10/2024
The trader replied (on 03/03/2025)
Thank you so much for taking the time to review our service. We were very happy to welcome you to our showroom and help you select the right products for your home. We look forward to be being of service in the future.
Amazing company
Customer Service
Quality
Value
You can’t fault the Finesse team all the way through from the sales rep that originally came to the house, the fitters and the extremely attentive customer support throughout the process providing updates all the way! Amazing service from start to finish and a beautiful product! Great to be able to visit the showroom and see the manufacturing process with people making windows in the UK.
Customer in Worcestershire Posted on 11/03/2025 , work completed 07/03/2025
The trader replied (on 14/03/2025)
We really appreciate your comments regarding our showroom and factory, we believe it is so important to manufacture our own range of windows and doors. It means we have total control over quality and timeframes and we can work with customers to produce products that are bespoke and a perfect fit for each individual home. We loved welcoming you into our Showroom and providing a Factory tour, please pop in anytime you are always welcome!
Excellent job
Customer Service
Quality
Value
This is the second time we’ve used Finesse for a new front door (we moved house), and both times the planning service, product, fitting and aftercare (so far) have been excellent. I can’t recommend them enough. My mum has also used them for windows and them at was also an excellent job.
Customer in West Midlands Posted on 17/03/2025 , work completed 11/03/2025
The trader replied (on 19/03/2025)
That's really wonderful to hear, thank you so much for you and your family's loyal custom we really appreciate it. We are really happy to have been of service and we look forward to looking after your install during our Decade of Care!
All changed now our doors and windows.
Customer Service
Quality
Value
Finesse have replaced all the exterior doors and windows in our home and we are very pleased with the result. At all times the team at Finesse are happy to answer questions and always provide a good and helpful service. The window fitters worked hard and well together and tidied up after each step of the process. Many thanks for our new windows.
Customer in West Midlands Posted on 20/03/2025 , work completed 13/03/2025
The trader replied (on 24/03/2025)
Thank you for taking the time to write a review! It has been our pleasure to have been of service and we are very pleased to hear that everywhere was kept neat and tidy, its so important. Thank you for your very valued business.
Excellent Company
Customer Service
Quality
Value
From start to finish, outstanding service. Clear and concise details of what would happen. No pushy sales pitch. Cheaper than another quote. Fast service, kept fully informed of progress. Workmen were excellent, fast and efficient and left everything clean and tidy. Highly recommended.
Customer in West Midlands Posted on 26/03/2025 , work completed 26/03/2025
The trader replied (on 16/04/2025)
We are very happy to have been of service, it was our pleasure to work on your project! Thanks for the feedback.
Window replacement
Customer Service
Quality
Value
This company cannot be faulted from start to finish including all the office staff and Steve and Nick, the fitters.
Customer in West Midlands Posted on 28/03/2025 , work completed 25/03/2025
The trader replied (on 16/04/2025)
We will let the team know! Hope to be of service again.
Taken aback!
Customer Service
Quality
Value
Supplied and fitted a new external glazed door and frame. Brought forward the delivery estimate by several weeks to help with our proposed holiday dates. Delivered and fitted on the date agreed (?!). Fitted in less time than originally allowed for. The installation team arrived when promised, they were clean workers, and good communicators. They weren't the cheapest, but they were by far the best I have come across. I may even have to revise my view of glazing companies.
Customer in Worcestershire Posted on 31/03/2025 , work completed 15/02/2025
The trader replied (on 16/04/2025)
We are very pleased to be revising your view of glazing companies! We believe in good communication, doing the job correctly with care and no cutting corners. We hope to be of service again in the future.
Front window replacement
Customer Service
Quality
Value
This is not the first time that we have used Finesse Windows, who are a local company to us. We had no hesitation returning to them because we have always found them, their products and the installation teams to be excellent from start to finish; We have had windows installed by other companies but we have found Finesse to be superior in all respects, including quality, after sales service and the provision of a personal service; This time was no different; everything went smoothly, from the first enquiry to the initial survey via liaison with front desk and sales personnel; The two installers were efficient, finishing the work quicker than expected and the room was left clean and tidy I would thoroughly recommend Finesse as a company
Customer in West Midlands Posted on 14/04/2025 , work completed 11/04/2025
The trader replied (on 16/04/2025)
Thank you for you loyal business, we are so grateful that you have returned to us. We are on hand for whenever you need us in the future. The team will be thrilled with your review so thank you for letting us know!
I have used Finesse before and have found their customer service and products to be of a very high standard.
Customer Service
Quality
Value
I had a new bay window installed. The salesman and surveyor ensured that the design was in keeping with the character of a victorian terrace. The workmen who installed the window were great, very helpful, skilled and professional. Aftercare was very good and the whole process was stress free. A very positive experience.
Customer in West Midlands Posted on 17/04/2025 , work completed 21/03/2025
The trader replied (on 05/05/2025)
That's great to hear, we always strive to provide a stress free experience. The team will be delighted! We look forward to being of assistance in the future.
Great experience
Customer Service
Quality
Value
I had two new windows and a door fitted by finesse windows. They turned up on time and were professional and worked as cleanly as possible. The fitter Jez was fantastic. I was comfortable with them in my home. I’d use them again Not the cheapest but you get what you pay for!
Customer in West Midlands Posted on 18/04/2025 , work completed 17/04/2025
The trader replied (on 22/04/2025)
That's so kind of you to let us know, we understand the importance of being courteous and making people feel at ease. We are so glad that this shone through. Thank you for trusting us with your order and we hope to be of service in the future.
Fantastic work: reliable and high quality
Customer Service
Quality
Value
We booked finesse to replace a bathroom window and also to remove old patio doors and replace with half brick and big windows (we now have patio doors elsewhere downstairs). They were efficient, friendly, transparent, non pushy at all stages. Workmen were really decent guys, cleared up after themselves, kept us well informed throughout and completed a high quality job. Totally recommend them
Customer in West Midlands Posted on 23/04/2025 , work completed 20/03/2025
The trader replied (on 05/05/2025)
We are totally thrilled! Thank you so much for taking the time to write a review. Transparency is so important to us in our pursuit of ensuring that every customer knows exactly what they are purchasing, followed up by good communication and fitted by the very best in our industry. Thank you for your very valued order.
Lovely new windows!
Customer Service
Quality
Value
Maisie and Andy have fitted two new lovely windows for me! They arrived, as agreed, on schedule. The windows fitted are at the front of the house on a bedroom and a bathroom in rosewood upvc on the exterior and white on the interior. The job was done within a few hours without any problems. Everything was kept very clean with the stair carpet and landing covered for protection. The bathroom was cleaned afterwards. Thank you! Credit also to our local Finesse showroom who made the process very smooth including Dominic and Ian who did the initial survey and the admin staff for excellent customer service and communication. Would definitely recommend.
Customer in West Midlands Posted on 20/05/2025 , work completed 20/05/2025
The trader replied (on 27/05/2025)
Thank you so much for your kind words and lovely feedback! We're delighted to hear that you're pleased with your new windows and that our team made the installation process smooth and efficient. It's great to know everything went to plan: from protecting your home during the work to leaving everything clean and tidy afterwards. We’ll be sure to pass on your thanks to Dominic, Ian, and our showroom and admin teams too—they’ll be thrilled to hear your comments. Thank you again for choosing Finesse and for recommending us. It really means a lot!
New front door
Customer Service
Quality
Value
Finesse were very professional carrying out my request for a new front door. I had previously used them to renew all my windows and to fit a patio door glazed panel that could accommodate a cat flap. I had to have the front door renewed quickly, for security and medical reasons, and Finesse were excellent, delivering the finished product in half the normal timescale. They gave me confidence that what I wanted could be achieved (changing the way the door opened to create more room) and would look attractive despite my financial constraints. The new door looks lovely and gives me peace of mind as to the security of the house and the longevity of the door function and its materials.
Customer in West Midlands Posted on 06/06/2025 , work completed 02/06/2025
The trader replied (on 16/06/2025)
Thank you for your lovely review and for choosing Finesse again. We’re so pleased we could meet your needs quickly and deliver a secure, attractive front door that works for your space and budget. It means a lot that you’ve trusted us with your windows, patio door, and now your front door. We're always here if you need us in the future.